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NICE inContact CXone Interactive Voice Response (IVR) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR software free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more. Learn more about NICE inContact IVR Software Reduce costs and improve customer satisfaction. Enable callers to quickly get results - through self-service or live-agent assistance. Learn more about NICE inContact IVR Software
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you¿re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing. Learn more about RingCentral Contact Centre RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you. Learn more about RingCentral Contact Centre
Press "1" for Aircall! A cloud-based phone system with robust IVR capabilities, Aircall seamlessly integrates with popular Helpdesk and CRM tools to help support and sales teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real-time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Get started with a risk-free trial today! Learn more about Aircall Aircall is the most intuitive IVR-enabled cloud phone system. Experience easy setup, no hardware and dozens of CRM integrations. Learn more about Aircall
Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer that you can easily control. Genesys PureCloud IVR features includes versioning, holiday and emergency schedules, prompts, and automatic speech recognition in dozens of languages. You can even utilize natural language processing to provide conversational self-service. Improving the IVR experience has never been easier! Learn more about Genesys PureCloud Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control. Learn more about Genesys PureCloud
CloudTalk is a phone system, ready to use in a minute. We have already worked with 1000+ customers, from companies as DHL, Electronic Star, Yves Rocher, Karcher and many others. Simplify the lives of your sales and customer support teams with more than 50 advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
Inference Studio is the complete cloud platform for creating smarter customer engagement self-service solutions in house whether you are a Service Provider, Partner or Enterprise. Using the latest cloud technologies, Inference provides a comprehensive App library with the ability to easily design your own solutions that include Speech Recognition, Text-to-Speech, Voice Biometrics and Conversational SMS. Learn more about Inference Studio Complete cloud platform for creating smarter customer engagement solutions in house, whether you are a service provider or enterprise. Learn more about Inference Studio
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance, consumer-like ease of use and robust IVR capabilities, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage. Learn more about Talkdesk
Routee is a Web and API cloud solution that reduces digital costs, increases conversion rates, generates new leads, and makes it easy to cross and upsell. We achieve all of the above by Messaging, Voice, Verification, Phone Numbers. Using Cloud IVR is an effective way to enhance your customer communications, which can mean higher conversion levels. Let your customers talk to your IVR, collect useful insights and maximize the performance of your call center. Learn more about ROUTEE Speech recognition, Understanding, Human-sounding speech, Custom menus, Visual IVR, Multilingual capabilities Learn more about ROUTEE
LiveAgent can help you integrate a call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required. LiveAgent is the most reviewed and #1 rated live chat software for SMB in 2020. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
Zendesk Talk is a call center tool built right into our help desk software. Reduce customer wait times with multiple IVR menus, group routing, and real-time queue monitoring. Enable Zendesk Talk with our help desk solution today and create an IVR system in minutes. Already have your own call center? Integrate seamlessly with an API connection to our help desk. Learn more about Zendesk Zendesk Talk is a call center solution built right into our help desk software. Learn more about Zendesk
AI-powered sales dialer. Intelligent CRM integration. Enterprise phone service. Take your sales process to the next level with one-click PowerCall dialing, local presence dialing, automatic call logging, lifetime call recordings, realtime call coaching, and advanced sales metrics. Take advantage of sales dialer features like local presence, automated PowerList dialing, and voicemail drop to connect with 5x more customers. Get started in 3 minutes with a free trial (no credit card required). Learn more about Kixie PowerCall Connect to more prospects with an AI-powered voice and sms solution. Start making calls in 3 minutes with our PowerCall Dialer. Learn more about Kixie PowerCall
Fully featured Inbound/Outbound IVR and ACD. Easy to deploy. Easy to manage. Ready to use IVR function modules let you create and administer IVR callflows without programming. Graphical callflow designer. Advanced outbound campaign management GUIs. Highly configurable. Integrates well with existing systems. Cost-effective for smaller installations while providing option to scale up at any time. Free evaluation download available. Learn more about VoiceGuide IVR Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy & Easy to manage. Learn more about VoiceGuide IVR
ETS allows you to take agile approach to the way in which you service your customer base via your IVR. ETS replicates real-world call, monitoring and analysing the outcome of each call to ensure your customers are receiving the experience you (and they!) expect. Check system capacity with our load test feature, deploy new iterations to your voice infrastructure with ease using our functional testing option and then proactively monitor your service and be alerted by ETS if something goes wrong. Learn more about ETS ETS Records & analyses replicated real-world calls to ensure your entire voice infrastructure provides a flawless customer experience. Learn more about ETS
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Learn more about InfoFlo Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package Learn more about InfoFlo
Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time. Learn more about Freshcaller Freshcaller is a cloud-based call center solution that helps you in scaling your business without having to worry about the complexity. Learn more about Freshcaller
Bitrix24 #1 free business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 4 million businesses worldwide! Learn more about Bitrix24 Bitrix24 #1 free business phone system and CRM in one used by 4 million businesses worldwide Learn more about Bitrix24
Yactraqs audio mining solution provides call centers with advanced speech analytics capabilities that allow our customers to make call center recordings searchable and reportable. Our customers can utilize our tool to index 100% of their recorded phone calls to uncover high impact and actionable data on Voice-of-the-Customer insights, agent performance evaluation, customer service analysis, compliance applications, and more. Learn more about Yactraq Yactraq is cutting edge in audio mining and speech analytics with machine learning driven insights extracted from any audible media. Learn more about Yactraq
Voxco IVR allows respondents to self-complete pre-recorded surveys through their telephone keypad, whenever they want. Works in Inbound mode (accepting calls to a call center), or Outbound mode (dialing respondents with automated surveys). Voxco IVR can also be used to manage customer satisfaction. Easily send pre-recorded customer support messages tailored to a specific high-volume audience (eg. automated, personalized messages to customers awaiting deliveries with estimated arrival times). Learn more about Voxco IVR Industry-leading Interactive Voice Response survey system. Deliver self-completion surveys and automated messages to a broad audience. Learn more about Voxco IVR
Create great customer experiences by offering your customers intuitive self-service options with Five9s natural language processing. Reduce costs and free up agents for high-value interactions by automating your most common customer interactions with advanced speech recognition and Practical AI. Easily set up or make changes to your IVR with the drag-and-drop IVR Designer - add new prompts, call-back options or data queries in seconds. See why 2000+ customers trust Five9. Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Twilio APIs let you update your phone menu on demand, with full control of your phone tree and routing logic. Create custom greetings, collect speech and DTMF input, and route callers to the best available agent, all with pay-as-you-go pricing. Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing.
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. A reliable built-for-the-cloud contact center software
PhoneBurner is for OUTBOUND CALL CENTERS. Increase Your Outbound Sales In 15-Minutes Guaranteed! We're so confident you'll increase outbound sales using our power dialer, you can use our full product for FREE without a credit card! Here's why we're confident: 1) Dial leads 4X faster 2) No-pause dialing for fewer hang-ups 3) Instantly leave voicemails & emails 4) 15 minute setup - use any computer & phone 5) #1 feature set and ease of use! Cloud-based Power Dialer/CRM - Dial up to 80 contacts/hour, instantly drop voicemail and email, manage contacts and close more sales.
At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why we are on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient and accessible than ever before. Making business communications feel as natural as communicating with friends.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone. Interactive Voice Response (IVR) system interacts with callers, gathers information, and routes calls to the appropriate recipient. Callers can be provided with self-service options as well as the ability to request a call back while retaining their place in the queue. NewVoiceMedia is the leading provider of cloud contact center software and IVR for Salesforce, providing 99.999% reliability worldwide.
With FluentStreams IVR Auto Attendant feature, you can customize greetings, menu directory, and forward callers to the appropriate person or department. Instead of having receptionists managing all inbound calls, the Auto-Attendant can direct your customers to the information, individual, or team they request. FluentStream offers dynamic cloud-based technology for all businesses, bringing the best performance. FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops. Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
IVR Software for Customers Service Teams and Sales Teams. Build your own, reliable helpline and improve your customers' experience. Combine that with other features such as call recordings, call transfer, and Callback widget to get your go-to calling software. Plus, with cheap international rates and phone numbers from more than 75+ countries you'll take your business global. Also, you can access CrazyCall within your browser and from your smartphone via Mobile app. IVR Software for Customers Service Teams and Sales Teams.
Build complex IVRs to simplify your customer experience. Use Ozonetel's fully customizable drag and drop IVR for interaction via DTMF or advanced speech recognition. Offer self service via IVR or combine with ACD to route calls intelligently as per priority, agent skill or timing, while keeping workloads even. 1500+ companies worldwide use Ozonetel IVR as part of a complete, intelligent contact center suite. Setup in a few hours and access extensive features at 40% lower TC Build complex IVRs to simplify your customer experience.Offer self service via IVR or combine with ACD to route calls intelligently.
With our IVR solution, you are able to: ¿ 24-hour access to your customers to consult or transactional with your company. ¿ Optimization of agents' time to dedicate themselves to the interactions that really require their participation. ¿ Decrease the rate of missed calls, which is further reduced with the Call Back of uContact. ¿ Provides a better redirection rate solving a larger number of first calls AND MUCH MORE! Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
Ytel's Contact Center was built for lead generation, accelerating sales, and coordinating large-scale marketing campaigns. Ideal for businesses with 10 or more agents. Automatically flag and change phone numbers that get marked as spam, access to the premium short code (ex: 411-411 and 911-911), 800, and local phone numbers with every area code. Highlighted features: Outbound Calling, Ringless Voicemail, Call Tracking, Lead Distribution, Voice Broadcasting, Custom IVR, and ask about our API. Whether you want to increase leads, accelerate sales, or enhance the customer journey, Ytel has a solution to help you communicate.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes. World's 1st Google Powered Cloud Call Center
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient. IVR systems, also known as phone trees, improve efficiencies by letting customers choose the type of help -- such as self-service or speaking with an agent -- that theyd prefer. IVR systems can be applied for both inbound and outbound messaging. The CallFire IVR system is easy to use and streamlines your communications. CallFire's IVR is an automated telephony system that interacts with callers, gathers information, and routes calls to the right person.
Aspect CXP Pro empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud. Aspect CXP Pro lets enterprises design, develop, deploy and manage customer self-service solutions on IVR, text, and mobile channels.
Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities. Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Advanced, cloud-based computer telephony integration for your CRM system.
Unified and Integrated Environment, where businesses control all channels seamlessly. Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels. Next-Generation Contact Center Software - See how you can Engage your customers with our unique technology -Real Time and Powerful
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue. The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
Phonexa is an all-in-one marketing platform that helps businesses improve their ROI by attributing leads to specific marketing campaigns. Our SaaS system comprised of a Call Logic platform with advanced features such as call analytics and reporting, an advanced, multi-level IVR, a state-of-the-art voice recognition feature, among many other cutting-edge features. Phonexa also consists of additional platforms, LMS SYNC (a lead management system), E-Delivery (email marketing platform), & Books360. Revolutionary cloud platforms for web leads and call leads.
contactSPACE is a powerful contact centre solution featuring a powerful self-service IVR module. Deliver seamless outcomes to your customers, providing information, routing calls, and even taking payments, all without the need to speak to an agent. Utilise our professional voiceovers to deliver a better customer experience. contactSPACE provides a highly customisable, Tier 1 PCI compliant, agentless, self service IVR.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Tens of thousands of agents worldwide use Nobles premise, cloud, and hybrid platforms to manage millions of customer contacts each day. Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
As the leading independent interactive voice response (IVR) provider, Plum Voice equips companies with everything they need to create and manage superior automated communications, giving businesses more control over their customer-facing communications. By moving IVR outside the call center and providing tools to develop, measure and improve voice applications organizations can create great caller experiences, improve contact center ROI and lower overall customer service costs. Plum focuses solely on IVR, providing the products, services and tools businesses need to deliver superior automated communication.
TeleDrip's marketing automation software optimizes first-contact and follow-up of prospects through an omni-technology platform. Our simple, yet powerful console gives unparalleled real-time insights, analytics, and control of your marketing campaigns. Some of our features include conversational AI SMS, advanced IVR with speech recognition, API integration, web-hooks, schedule/campaign editor, SMS Inbox, lead disposition tool, and numerous real-time reports. Turn web leads into inbound calls through AI texting and scheduled IVRs.
LiveVox is a leading provider of enterprise (25+ agents) cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer's channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment. LiveVox is a leading provider of enterprise cloud contact center solutions leveraging a multichannel environment.
Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more. Designed to build voice applications in the cloud providing call control, voice conferencing, call recording, voice menus, and more.
Our phone-based store locator is the quickest way for customers to access directions to your nearest locations. Your customers are guaranteed an immediate, accurate response. Our system connects to your Xtireme Locator database of store locations and delivers results based on proximity to the caller. Caller can have options of being patched through to the store to speak with store personnel or to have the store information sent to the caller by text message. Our phone-based store locator is the quickest way for customers to access directions to your nearest locations from their phone.
RingOver's IVR component automates call routing connecting callers to the right person at the right time. Obtain virtual in and outbound IVR numbers in 60+ countries with instant activation. Benefit from personalized text to speech or voice recorded greetings, waiting music, interactive menus, collaborative numbers, opening times, voicemail in notifications, call recordings, IVR analytics, multi-level call redirects and other advanced features to ensure you never miss a call again. RingOver: the 100% cloud-based phone system with advanced IVR features to personalize your caller's experience and increase efficiency.
VBVoice software is relied on by leading operations worldwide. The experience allows developers to build applications more efficiently, including High Availability licensing to take full advantage of VMWare Cluster environments, Visual IVR functionality, and built in redundant licensing mechanisms to ensure users always remain online. VBVoice software takes pride in increasing corporate and customer efficiency, reduces operation costs, and increases consumer satisfaction and professionalism. Rapid Application Development tool for telephony and speech blending high level GUI with programming in Visual Studio .NET.
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more. Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly. We work with small to large companies, government agencies, non profit organizations, political candidates and call centers. Contact us today. Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign.
Delivers high-quality caller experiences by enabling you to easily build logical, fast, crystal-clear navigation of phone system menus and options. Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique business needs. Solution that enables you to easily build logical, fast, crystal-clear navigation of phone system menus and options.
Our Smart IVR Platform gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) and text-to-speech (TTS) software to enable advanced interactive services, and real-time calling applications. It can be installed in common hardware or Cloud VM servers. Cloud-based IVR solution which assists firms with natural language processing, voice biometrics and speech-to-text recognition.
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMBs to Enterprise.
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose. A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes. InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity. All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging. 24/7 support team Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe. In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014. End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.
SureTel is shaking the market and providing huge saving in it's wake. Why pay for idle phones? We know our customers don't use all of their phones all of the time so we don't charge for them. Instead we charge for active simultaneous calls. This means huge savings for any size business. As a matter of fact most of our customers saving upward of 60% monthly. We don't skimp on features either everything is included from voicemail-to-email to call recording. SureTel is starting a digital voice revolution. Why would you want to pay for idle phones when you can just pay for the active lines.
Omnicus is a platform that enables an awesome customer experience across voice, chat, email, social media and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience! Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs. Metaphor IVR+ is an omnichannel self-service platform deployed in the USAN cloud.
IVM is a telephone interactive voice response (IVR) program for Windows and Linux. This software lets you create an effective info-line, audiotext, or automated phone response system solution for your business. Callers navigate menus and prompts by pressing numbers on their telephone. Menu commands can record and replay messages, transfer calls and perform a number of other functions. This software lets you create an effective info-line, audiotext, or automated phone response system solution for your business.
Sytel Limited delivers call center software infrastructure for resellers and enterprises worldwide. With unified session management across all media channels (voice, email, SMS, chat, etc), locally or in the cloud, Sytel enables optimum agent utilisation and genuine first call resolution on all customer sessions. Enables call center supervisors to analyze individual agent performance and managers to view each campaign performance.
PEC's Insight IVR is one of most powerful IVR softwares in the industry with over 10,000 installations worldwide. With the Insight IVR application generator mode, system users can dynamically create their own call flows based on their own requirements. So data can be extracted from a database, text file or external application and can be played over the phone using Audio. Insight IVR can scale to handle thousands of calls or can be designed to distributed and installed in many locations. It is a powerful software that allows companies to turn their vision of an interactive call flow into reality.
Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message. Acts as an auto dialer for groups, clubs, churches and schools.Can dial a list of up to 300 members and leave a message.
VoltDelta OnDemand Solutions provides a hosted infrastructure for enabling virtual contact centers and home agent call distribution and management, inbound and outbound voice recognition applications, and voice of the customer call and agent screen recording. VoltDelta supports more than 2.4 billion calls and 2 billion SMS text messages per year. Hosted automation center to handle all IVR/speech applications with intelligent ACD and CTI abilities.
Bhrigus provides speech recognition, self-service solutions, interactive voice response, computer telephony integration, voice-web services Provides speech recognition, self-service solutions, interactive voice response, computer telephony integration, voice-web services.
Tele-Works delivers industry leading interactive voice response solutions to local governments and utilities across North America. Our products help keep citizens informed and local governments moving forward. Since 1986, we've worked to make IVR affordable for all size utilities and municipalities. Multi-channel electronic communication solutions that connect citizens to government services.
Fully-integrated, multi-faceted call center solution that enhances productivity, cuts costs and increases profits for debt collectors. Fully-integrated, multi-faceted call center solution that enhances productivity, cuts costs and increases profits for debt collectors.
InterpreXer IVR Server is designed to deliver speech and telephony applications for better customer service, transaction fulfillment, and reduction of operation costs. It supports the use of speech recognition (ASR) and text-to-speech (TTS) for better and intuitive interactions. InterpreXer is built for HA environments using standard computing infrastructure on the cloud or on premise. Full support for VoiceXML 2.x ensures rapid application development, portability and deployment. InterpreXer IVR Server is designed to deliver conversational interaction over the telephone for better customer engagement.
Tridents interactive web response system intuitive study set-up user interface empowers business users (not programmers) to quickly set up, test and deploy new protocols, and then monitor and maintain them in one easy place. This eliminates the costly and slow routine of writing development specifications, programming and validating a new IWR system each time a new study comes along. Allows automatic drug pooling support, serving as a single source for reporting and standard data organization for clinical trials.
VoiceShot provides several high quality cloud based phone solutions. Current offerings are a voice broadcasting system that utilizes via real phone lines for accurate message delivery, toll free and long code text messaging, hosted emergency notification systems, a cloud based auto attendant phone system that works with toll free and local numbers, a cloud based appointment reminder system, and a Voice + Text API for software developers. We are now in our 19th year serving customers! We offer: Voice broadcasting, text messaging, appointment reminders, emergency notifications, cloud phone system, voice + text API.
The Cyara CX Assurance Platform provides CX design, IVR discovery, functional and regression testing, load testing, and proactive monitoring - all from a single platform. Cyara uses bots to automatically generate thousands of customer interactions to simulate real-world customers. Cyara maximizes productivity with extensive automation throughout the testing and monitoring process and enabling Agile and DevOps methodologies. Cyara provides CX design, IVR discovery, and the full range of test automation - all from a single platform.
For enterprise customer care organizations looking to expand their self-service capabilities, Interactions provides the only conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency while delivering an effortless customer experience. Unlike our competitors who have developed rigid solutions that force customers down a specific path, limiting their options as well as their patience. Conversational solution in automated customer care to engage customers in a free form dialogue that improves contact center efficiency.
Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more. Software utilizing voice biometrics to create solutions for security, either web based or installed, with custom reporting and more.
Delight Customers. Reduce Costs. Increase Efficiency. We help companies delight customers while reducing costs and increasing efficiency in their customer service operations. By automating mundane voice and text inquiries we help companies give rapid resolutions to customer questions. An outcome that doesnt just make for happy customers, it significantly improves efficiency and reduces operating costs. We have three cornerstone technologies that give customer service departments an operational advantage through automation.
At SPLICE, we help our clients more actively engage with existing customers in order to achieve one or more of their desired business results. We make this possible through our Dialog Suite of Products and Services that allow you to create personalized communication strategies with human voice. SPLICE Data-Driven DialogsTM - have a superior conversation with your customers. Actively engage with your existing customers with personalized messaging software to achieve your business results!
Cloud-based call center management solution that lets businesses manage customer engagement via tools such as IVR, email & more. Cloud-based call center solution that lets businesses manage customer engagement via IVR, automated call distribution, dialer & more.
Auto attendant software that helps your operators to handle a high volume of calls & provide a greater level of service for callers. The Parlance Operator Assistant is an auto attendant solution that uses natural language processing to enable spoken navigation of a voicemail network. Callers just answer a simple question and are quickly transferred to their chosen destination. Customers include Doctor's Hospital, Texas A&M, Sysco Eastern Maryland and many more. Auto attendant software that helps your operators to handle a high volume of calls & provide a greater level of service for callers.
Built on the MiUtility platform, MiAgent is a new approach to CRM. MiAgent takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web based CRM solutions in the market today, and leaves a fully customizable page where Customer Service Agents can select from a list widgets to display on their screen, keeping all the information on one screen rather than having to jump to different screens to answer a call in customer¿s question. Takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web based CRM solutions.
Modern IVR made simple. Build a modern IVR system to reduce operation costs and increase customer satisfaction. Our award-winning IVR Designer is the easiest tool on the market to set up your automatic telephony system. Our step-by-step guide and 24/7 support make it quick and simple to get started. Unlike our competitors, no technical knowledge is required - no developing, coding or XML needed. Simply drag and drop! Modern IVR made simple. Build a modern IVR system to reduce operation costs and increase customer satisfaction.
IVR Edge, works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1s per setup with voice recording. The IVREdge is a high performance, robust and scalable product platform
Ameyo Engage is a Cloud-based Call Center Software that allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in Better Customer Experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Grow your business by gaining customer loyalty with a world class customer contact center software
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist. Whether you require Multi-site operations, home workers or simply the comfort of resilience, we are experts in the field. MaxContact has been built from the ground up with the latest technologies to be truly hosted.
Akio proposes Akio.CX, a unified customer relations platform - with all channels including voice, emails, chat, social media,... - combined with a complete listening and analytics system of media coverage, social conversations and customer feedback. Our offer is designed to help companies to optimise customer service experience and increase customer knowledge. Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
A global voice and SMS solution built to help brands create automated, personalized and contextual communication with an API. With CALLR, you can easily create IVR diagram to handle incoming calls. Using our API, you can buy number dynamically and assign them according to your needs. Create user acquisition and engagement campaigns straight from our web interface SENDR. Use CALLTRACKR to create call tracked numbers and click-to-call button from the web. A global voice and SMS solution built to help brands create automated, personalized and contextual communication with an API.
Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales
Verascape's cloud-based Self-Service as a Service enables your customers to self-service across ALL customer communications channels, both voice and digital, and is powered by Artificial Intelligence, Natural Language Processing, and Real-Time Data Integration. Our unique and integrated KnowledgeBase and Advanced Reporting capabilities gives you a single view of your customers journey, regardless of the channel. Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, a single KnowledgeBase, and Advanced Analytics
CenturionCARES provides a full suite of call center tools for both inbound and outbound customer service organizations. Our suite is sole sourced by Centurion and integrated on the front end for the customer experience through the back-end for the important statistics and reports. The CARES ACD Platform includes Skills Based Routing, Screen Pops, CRM, Agent Workflow Optimization, QA Recording Voice/Screen, Integrated QA Scorecard, After Call Survey, Virtual Call Back, Predictive Dialer. CenturionCARES is US Based and CARES about providing your customers with a stellar experience every time they communicate with you!
Our Salon Call Manager gives you the ability to view live call information from any device at any time, Now the clients journey will be an enjoyable stress free experience gone are the days of classical hold music, with Mutu we will create you a bespoke On hold and In-queue informing the clients of your latest services and promotions and if they decide to hang up or leave a voicemail you will be alerted instantly so you can call them back and secure their appointment. Never miss another call! A Call Management Solution allowing you the piece of mind a call will never be missed again with Mutu's unique Call Manager.