---
description: Compare the best IVR Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: IVR Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

# IVR Software

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> Interactive Voice Response (IVR) software, allows call centers, help desks and other organizations to create menus which the caller can navigate using spoken commands or their telephone keys.  IVR software is mainly used for systems that allow callers to select information or enter data without the need for assistance.  IVR systems can also be used to route callers to the appropriate department within an organization, based on their answers to qualifying questions.

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## Products

1. [VoiceGuide IVR](https://www.capterra.co.uk/software/59009/voiceguide-ivr) — 5.0/5 (2 reviews) — Inbound/Outbound IVR and ACD Software. Highly configurable. Integrates well with existing systems. Easy to deploy \& Easy to manage.
2. [Aircall](https://www.capterra.co.uk/software/144486/aircall) — 4.2/5 (466 reviews) — Stop wasting your team's precious call time doing something an IVR menu can handle better.
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
4. [CloudTalk](https://www.capterra.co.uk/software/182004/cloudtalk) — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
5. [Hiya Connect](https://www.capterra.co.uk/software/213519/hiya-connect) (0 reviews) — Hiya helps businesses get recognized, trusted, and answered by showing their name, logo, and reason for calling on the phone screen.
6. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (225 reviews) — Set up multi-level IVR in minutes. Route callers to the right team automatically with JustCall. Start your free 14-day trial.
7. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (891 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
8. [VoIPstudio](https://www.capterra.co.uk/software/162502/voipstudio) — 4.7/5 (56 reviews) — Award-winning VoIP Solution with IVR capabilities. +40 advanced features. Improve your customer experience and never miss a call.
9. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
10. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning help desk, call center and IVR software, easy to use from the start. Try it with a free 1-month trial.
11. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
12. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 \#1 free business phone system and CRM in one used by 15 million businesses worldwide
13. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
14. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
15. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk is an enterprise cloud contact center platform that empowers companies to make customer experience a competitive advantage.
16. [Weave](https://www.capterra.co.uk/software/141842/weave) — 4.4/5 (700 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
17. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (698 reviews) — Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
18. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (694 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
19. [GoTo Connect](https://www.capterra.co.uk/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
20. [NiCE CXone](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
21. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (513 reviews) — Build an IVR system to precisely route calls using speech recognition and DTMF tones, update on demand and pay-as-you-go pricing.
22. [Five9](https://www.capterra.co.uk/software/132405/five9) — 4.2/5 (487 reviews) — Cloud Contact Center with Practical AI - Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
23. [8x8 Work](https://www.capterra.co.uk/software/187525/virtual-office) — 4.1/5 (309 reviews) — 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.
24. [Kixie PowerCall & SMS](https://www.capterra.co.uk/software/135636/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.
25. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (269 reviews) — Build self-service menus and flows for voice, email, chat and texts using an intuitive drag-and-drop designer you can easily control.

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## Related Categories

- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30231/ivr/software)
- [All Categories](https://www.capterra.co.uk/directory)

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It also integrates with CRMs and other business tools to streamline workflows and provide insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.co.uk/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":19,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.co.uk/software/163604/GoTo-Connect","@type":"ListItem"},{"name":"NiCE CXone","position":20,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Twilio","position":21,"description":"Twilio APIs let you update your phone menu on demand, with full control of your phone tree and routing logic. Create custom greetings, collect speech and DTMF input, and route callers to the best available agent, all with pay-as-you-go pricing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.co.uk/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"Five9","position":22,"description":"Five9 Intelligent Virtual Agent (IVA) leverages conversational AI technology to deliver answers to common questions. Five9 IVA helps businesses with high call volumes augment their agent teams with a digital workforce to handle routine inquiries.\nWith Five9 IVA you can build self-service applications that use the most powerful conversational AI engines.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.co.uk/software/132405/five9","@type":"ListItem"},{"name":"8x8 Work","position":23,"description":"8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46c0dfbb-a04f-46a4-a2ac-44633e25dc55.png","url":"https://www.capterra.co.uk/software/187525/virtual-office","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":24,"description":"Kixie PowerCall & SMS is a cloud-based sales engagement platform that combines a multi-line power dialer, business SMS, and CRM integration to help sales teams connect with more leads and manage outreach in one place.\n\nSales teams use Kixie PowerCall & SMS to automate call logging, send and receive texts, run multi-line dialing campaigns, and track performance across calls and messages. It integrates with popular CRMs to sync contact data and activity automatically.\n\nCore features include a power dialer, two-way SMS, voicemail drop, call recording, live coaching tools, and real-time reporting. AI-assisted features support call scoring and conversation analysis.\n\nThe platform suits small to midsize sales teams in industries such as real estate, insurance, financial services, and SaaS.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.capterra.co.uk/software/135636/kixie-powercall","@type":"ListItem"},{"name":"Genesys Cloud CX","position":25,"description":"Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.","image":"https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png","url":"https://www.capterra.co.uk/software/21409/genesys-cloud","@type":"ListItem"}],"numberOfItems":25}
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