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Order Management Software

Order Management software enables the management of orders from initial acceptance to shipment of a finished good. These applications provide customized tools to match an operations workflow, business rules, integration needs, data capture requirements, merchandising techniques and multi-channel sales strategy. Order Management solutions also typically offer real-time integration with inventory control, order management, payment processing, marketing and customer relationship management, helping to optimize costs and increase efficiency. Order Management software is related to eCommerce software and Order Entry software.

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Cut costs and drive efficient growth with the customer-first, distributed Order Management system built directly into your CRM. Learn more about Salesforce Commerce Cloud
Make your order management more efficient. Save time and money while you sell and fulfill on any channel. Learn how Salesforce Order Management helps you: • Simplify complex order routing • Deliver faster, more efficient fulfillment • Scale on a trusted, agile platform Learn more about Salesforce Commerce Cloud

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
For retailers, wholesalers & multichannel brands trading over $1M. Brightpearl handles order management, fulfillment and much more. Learn more about Brightpearl
For retailers trading over $1M, an advanced Retail Operating System designed to automate order processing and order fulfillment as well as handling inventory management, planning, reporting, warehouse management, accounting and shipping. Our customers save on average 2 months per year by automating more workflows, like picking the most efficient fulfillment center for orders, splitting orders, automating dropshipping, fulfilling from multiple locations, creating purchase orders and more. Learn more about Brightpearl

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Connect your orders and inventory across sales channels and stock locations and simplify order fulfillment Learn more about Cin7 Omni
Cin7 connects your orders and inventory across sales channels and stock locations. With built-in EDI and integrations to all the popular eCommerce platforms, marketplaces, accounting tools, and 3PLs in one order and inventory management software, order fulfillment has never been easier. Designed for SMBs, Cin7 provides exceptional automations, workflows, reports, and analysis to enable brands, manufacturers, retailers, and wholesalers to operate efficiently as they scale. Learn more about Cin7 Omni

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
Despatch Cloud provides 1000+ of the world's most-recognisable brands with the software to support their online fulfilment. Learn more about Despatch Cloud
Ever found yourself indulging in an online shopping spree? (Who hasn't, right?) Chances are, we've already crossed paths. We provide 1000+ of the world's most-recognisable brands with the software to support their online fulfilment. Whether you're craving a smoother route to ship, manage orders, and handle inventory. Or you're aiming to amplify your shipping capabilities, expand courier options, and seamlessly integrate with various marketplaces through your current ERP or WMS. We've got the software to help. Despatch Cloud empowers your business with warehousing, shipping, channel and order management. We provide out-of-the-box connectivity to over 100 UK and international couriers, offering over 3,500 shipping services and full support. All this while automatically collecting your online orders from more than 80 of the world's leading marketplaces and e-commerce shopping cart providers. With Despatch Cloud, you have complete control over your fulfilment processes. Learn more about Despatch Cloud

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
K8 is a sophisticated, cloud-based ERP solution that allows you to manage every aspect of your distribution business. Learn more about K8
Adopted globally by a wide range of distributors, merchants and wholesalers, K8 is a scalable ERP solution that configures according to your needs to help your organisation grow. K8 is a sophisticated cloud-based ERP system that allows you to manage every aspect of your distribution business. It has all the tools to fully support your digital strategy and enable you to compete in the modern world providing you with: - Financial control for secure margins - Smart & professional quotations - Optimised warehouse management - Comprehensive stock control - Improved sales & customer service - Fast & easy rebate management Streamline core processes and grow profits with a scalable digital platform that will future-proof your business. Learn more about K8

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
EZRentOut simplifies order management with detailed tracking from start to finish, automated billing, and real-time updates Learn more about EZRentOut
EZRentOut simplifies order management for rental businesses with its robust software solution. Track every order detail from start to finish, streamline your workflows, avoid overbooking and enhance customer satisfaction. Our system includes advanced features like order tracking, automated billing, and real-time inventory updates, making it perfect for managing complex orders across various industries. Learn more about EZRentOut

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
Integrated inventory, order management and listings software built for growing retailers. Learn more about Linnworks
Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity. With more than 100 integrations, Linnworks enables businesses to manage their multichannel inventory, orders and fulfillment from a centralized platform and provides deep insights for business planning and growth. As both Amazon and eBay’s largest European commerce partner, Linnworks processes $8bn+ GMV each year globally. Learn more about Linnworks

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
Stock and Inventory management for medium-sized businesses to improve control, visibility and productivity. Learn more about FMIS Fixed Asset Management
Complete Stock and Inventory management for mid-market manufacturing and retail companies. FMIS provides an end-to-end solution covering Sales Orders through to Shipping and Invoicing. Track Goods Receipt against Purchase Orders and track the location of inventory at any site down to part/bin level with integrated Barcoding. Manage Kitting and Assembly effectively with multi-level BOMs and ensure complete control over every stage with flexible workflows. Learn more about FMIS Fixed Asset Management

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
NetSuite order management automates order management, returns, and exchanges, providing a flawless, flexible fulfillment strategy. Learn more about NetSuite
NetSuite Order Management automates and manages the life cycle of an order — from the moment a customer places an order, to delivery, to post-sales service. It ensures accurate recordkeeping, covering order capture and validation, order release, shipment confirmation, customer communication and settlement. NetSuite Order Management also supports complex processes such as split shipments and drop ship, track and manage the flow of information ensuring orders move quickly and efficiently. Learn more about NetSuite

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Epos Now help businesses speed up their services and increase profits by providing innovative, customisable payment and POS systems. Learn more about Epos Now
Keeping up with incoming orders is a crucial aspect of Epos Now’s service. With its POS system, you can track your inventory and relevant reports across your business. As you trade, your inventory and reports are adjusted automatically. Learn more about Epos Now

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
Khaos Control offer robust business management solutions with integrated financials, CRM, reporting & more. Learn more about Khaos Control
Khaos Control Solutions offer leading multi-channel solutions for all businesses, used by thousands every day . Control your; inventory, order processing, customer communication, finances, purchasing, despatch and multiple selling marketplaces in one centralised place. Learn more about Khaos Control

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
United Kingdom Local product
ProERP

ProERP

(0) United Kingdom Local product
ProERP Advanced Order Management Software supports Distributors, Wholesalers & Parallel Importers operating in controlled environments. Learn more about ProERP
ProERP Advanced Order Management Software is specifically designed for Distributors, Wholesalers and Parallel Importers operating in controlled environments. ProERP supports businesses requiring strict adherance to complex business processes and full auditability and traceability requirements such as Pharmaceuticals, Healthcare, Chemicals and more. ProERP key features: - Automates Falsified Medicines Directive (FMD) compliancy and reporting. - Purchase ordering and demand forecasting. - Sales ordering: telesales: item restrictions, upsell, cross-sell. - Scalable: entry to enterprise-level, 10 - 1,000 users. - Integrates with any financial accounting, supplier, customer and third-party system. - Automation and robotics connectivity (e.g.: Kapp, Schaefer, etc.). - Manages high transaction volumes - 35,000+ daily orders. Learn more about ProERP

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
B2B Sales and Inventory Simplified. Designed from the ground up to make running a small business faster, easier and more profitable. Learn more about Erplain
Erplain is an innovative and user-friendly inventory and B2B sales management solution designed for SMBs, wholesalers and distributors. Erplain automates the creation of sales orders, invoices, and purchases, helping you save time and reduce errors. Moreover, Erplain updates your stock levels in real-time across multiple locations and distribution channels, ensuring real accuracy. Deep integration with QuickBooks, Stripe and Shopify. > Visit erplain.com and sign up for a free trial today! Learn more about Erplain

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
B2B sales platform to automate sales workflow with CRM, mobile sales app, order fulfillment, web ordering, merchandising & more. Learn more about Inzant Sales
Inzant Sales is a mobile sales platform that enables wholesalers. From sales reps being able to present stock, place orders, manage their CRM, map out clients (and more) all within an iPad app, through to comprehensive online ecommerce options, Inzant Sales has got you covered. Our team works closely with you during implementation to ensure an easy setup & smooth rollout, enabling your business by optimising workflows & integrating Inzant with your core business systems. Learn more about Inzant Sales

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Shipedge is a cloud-based WMS and OMS. The OMS gives you complete channel automation, 70+ integrations, and inventory control. Learn more about Shipedge
Shipedge is a cloud-based Supply Chain Solution for eCommerce companies. Our software enables you to run efficient order fulfillment Omni Channel operations. The Shipedge OMS connects you to your suppliers and your marketing/channels. SynSets (tm) allow you to create bundles on the fly and different listings for each selling channel. With our fulfillment network, we support drop shipping and cross docking. Shipedge uses automatic best rate shipping and order routing to reduce costs. Learn more about Shipedge

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
The secret powering small businesses in 90+ countries worldwide. Track stock, manage sales, pick and ship orders, and more, Learn more about inFlow Inventory
inFlow Inventory is the easiest way to run and manage your product-based business. If you're in wholesale, distribution, manufacturing, or ecommerce, inFlow can help you: • track inventory across all locations • manage purchases and sales • pick, pack, and ship orders • track BOM and assemblies • connect ecommerce and accounting • get work done from any device Our world-class support is available via live chat, email, and phone. Click Visit Website to get your 14 day free trial now. Learn more about inFlow Inventory

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Inventory and order management for growing businesses. Learn more about Zoho Inventory
Zoho Inventory is cloud-based inventory management software that helps you create and manage both your sales and purchase orders, and track your inventory. You can integrate it with online sales channels like Amazon, eBay, and Etsy, as well as shopping carts like Shopify and many more. https://www.youtube.com/watch?v=yepWzFP_2D8 Learn more about Zoho Inventory

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Katana's cloud platform offers live inventory, production, accounting, and reporting for businesses to make the right decisions. ​ Learn more about Katana Cloud Inventory
Katana is a manufacturing ERP that gives you a live look at your business. Features include live inventory and manufacturing management, batch tracking for end-to-end traceability, a Shop Floor App for total floor-level control, open API, and a growing channel partner network. Real-time master planning features automate resource allocation based on prioritised sales orders and integrations with e-commerce, accounting, CRM, and reporting services to centralise all key business operations. Learn more about Katana Cloud Inventory

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
monday.com's CRM software will help you easily track all your orders, from initial acceptance to the shipment of the finished goods. With colorful views, you'll always know where all your orders stand and what needs to be done. Control every stage of your supply chain, track your orders' progress, delivery times, pipelines, or anything else using our Reports & Dashboards, no coding necessary. Learn more about monday.com

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
A visual collaboration tool that creates a shared perspective for your team on any project in a fun, flexible, and rewarding way.
From sales and marketing to HR and operations, teams can design and customize Trello to fit their unique needs and work styles. And with over 100+ integrations with other key tools like Google Drive, Slack, Jira and more, Trello is a living, breathing project hub of cross-team collaboration no matter where your work needs to happen. Trello brings joy to teamwork by making it transparent and easily shareable across boards and teams. Learn more about Trello

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
The leading accounting software for small businesses. Instant access to customer, vendor and employee information.
QuickBooks Enterprise (Save Up to 40%) is an end-to-end accounting software that can grow with your business. It provides all the tools your business needs, yet is easy to use. You can organize your books, manage inventory, track sales, and even run payroll, but at the fraction of the cost. With QuickBooks Enterprise, you save thousands of dollars a year vs. comparable solutions. Powerful and flexible, it also comes in editions designed to fit your specific needs. Take a free test drive today. Learn more about QuickBooks Enterprise

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Weebly helps you launch and grow your online store with step-by-step guidance, full SEO optimization, marketing tools and more.
Weebly allows anyone to start and grow their own online store with curated templates, powerful features and integrated marketing. More than 50 million entrepreneurs around the world use Weebly to grow their customer base, reach a global audience and create a quality website that works well on any device. Weebly offers a range of pricing options and is consistently the highest rated website building mobile app in the App Store and Google Play. Learn more about Weebly

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
ShippingEasy is the easiest online shipping platform for growing businesses, featuring discounted shipping rates and easy automation.
ShippingEasy is the easiest online shipping platform for growing businesses. With ShippingEasy, merchants can access discounted USPS and UPS shipping rates, automate shipping, and get time back to focus on building their business. Robust integrations with all leading online channels allow merchants to manage orders, shipments, and customers from everywhere they sell, all in one easy-to-use platform. Learn more about ShippingEasy

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
Fishbowl Manufacturing and Inventory Management is a complete order management solution for manufacturers, distributors, & wholesalers.
Fishbowl's order management solution is designed to help you automate your ordering process, reduce costs and maximize profitability. Our real-time data and inventory management capabilities give you the information you need to make quick decisions while maximizing efficiency, while our work automation tools automate your routine tasks so you can focus on what really matters—growing your business. Learn more about Fishbowl

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management
With direct integrations to over 100 of the top-selling channels, ShipStation makes it easy to manage all your orders on one platform.
ShipStation Order Management software helps you organize your ecommerce orders easily and effectively. ShipStation provides several ways to manage all of your online orders and automate the many tasks associated with order fulfillment. Gain complete control and insight into all of your orders at every stage of the shipping process regardless of the original selling channel. Save time by automatically applying actions to orders based on the criteria you set. Learn more about ShipStation

Features

  • Cataloguing/Categorisation
  • Purchase Order Management
  • Backorder Management
  • Order Fulfillment
  • eCommerce Management
  • Shipping Management
  • Returns Management
  • Billing & Invoicing
  • Reporting/Analytics
  • Inventory Management

Order Management Software Buyers Guide

Order management software is a software solution for handling an order, from its initial acceptance to its final shipment. The process of order management in modern business is far more complicated than it used to be, with higher expectations regarding visibility, and updates delivered directly to the customer. This type of software tracks a range of variables, including things like third-party logistics, so that a clear picture of the order process can be built.

There are many aspects of the order process that this type of software deals with, but the core features revolve around the main stages of the order. Order management software can register an order in the system when it is received, track that order as it moves through the supply chain toward the customer, and register a completed order upon delivery. It will also feature some inventory management functionality and backorder management for orders of products that are not currently available.

In addition to giving an organisation a better picture of their inventory—even when said inventory is in transit—one of the main advantages of this type of software is the ability to provide an improved customer experience. Organisations using this kind of system can provide detailed updates on the status of a customer's order and also be apprised of any issues in the supply chain, sometimes allowing for alternative measures to be taken.

Order management software is closely related to inventory management and supply chain management. Furthermore, it will typically interface with software solutions handling these aspects of a business if it is not already part of one of those solutions. This type of software is increasingly provided as Software-as-a-Service (SaaS), as the online connectivity makes it easier to provide customers with the means to check the status of their orders.

Several considerations need to be factored in when a business decides on an order management solution. These include the size of the organisation, the type of customers they will be shipping products to, and the level of compatibility between the potential software and existing systems. For a software solution to be included in the order management category, it will usually include the following feature:

  • Register the receipt of a new order in the system, confirming the customer
  • Track orders as they move along the supply chain toward the customer, making information visible to the customer in the process
  • Manage orders of products that are not presently available due to a lack of inventory
  • Automatically create and manage digital catalogues of products, including price and specification information
  • Keep track of available inventory, as well as manage the flow of goods from the company's warehouses to the point of sale

What is Order Management Software?

Order management software is designed to keep track of the progress of an order from the warehouse to the point of sale. This type of software makes the process of selling and shipping products much smoother, as the entire process is trackable, and problems within the supply chain or issues with logistics can be brought to relevant attention much sooner than in older systems. Order management software will also typically link up with inventory management software to automatically update inventory records when a product is sold.

In modern business, an effective order management system is essential, particularly for organisations which deal with consumers directly, which is not to say they are not critical for business-to-business transactions. Customers of all types expect maximum visibility when they order a product these days, and this category of software makes such visibility possible and straightforward. It achieves this through a plethora of small features, such as informing a customer that a particular item is out of stock—even letting them know when it is expected back in stock—providing an out-of-the-box portal for customers to track their orders, and more.

In addition to customer experience, businesses are facing higher expectations over the sustainability and ethicality of their supply chains. This area is typically covered by supply chain management software, but order management plays its role in maintaining the transparency and visibility needed to satisfy the growing regulatory and public demands on company logistics. Order management software can come in Software-as-a-Service (SaaS) or locally deployed variants. Furthermore, the advantages of cloud-native applications—particularly when it comes to customer-facing functionality—have seen cloud-native versions of this software become incredibly popular in recent years.

What are the benefits of order management software?

The benefits of order management software lead to improving the process of order fulfilment and cover a wide range of activities that all work toward that end. It also aims to improve relationships with customers, as the process of ordering and receiving a product is made smoother and more transparent, resulting in a better customer experience. Here are some of the benefits order management software can deliver:

  • More accurate order tracking: These software solutions integrate and communicate with various other systems—including those belonging to third-party companies like logistics firms—to provide a detailed picture of the order. This more detailed tracking enables a business to make better-informed decisions when dealing with customers regarding disputes or special offers. It also provides the customer with more information.
  • Inventory monitoring and management: Order management is not just concerned with the progress of an order from the warehouse to the customer. Shipping a product has a knock-on effect on other areas of the business, such as inventory management. Getting inventory management correct is a vital aspect of any enterprise that maintains physical stock, particularly for businesses that deal primarily with their customers electronically. Accurately and instantly updating inventory to reflect sales avoids overselling items, overstocking them, and making poor forecasts based on inaccurate sales and inventory data. This aspect of the software also cuts down the human labour required to manage this aspect of a business since the sale does not need to be manually recorded.
  • Facilitate order fulfilment: Order management solutions will typically offer a range of functions aimed at streamlining the order fulfilment process. These features may vary but can include things like the routing of sold items to the appropriate warehouse, the automatic printing of shipping labels, and more. Streamlining the order fulfilment process has many benefits, from reducing the cost of fulfilling an order to improving the customer experience. It can also reduce the human labour needed to deal with customer queries since the majority of those queries can be handled automatically, such as updating the estimated time of delivery.
  • Improved customer service: All of the benefits provided by this type of software add up to lots of small improvements to the customer experience. From more efficient delivery to clear and up-to-date tracking information, the customer—be it a consumer or a business—will have a better experience than with older order management systems, and that should lead to better, lasting relationships.
  • Faster ordering process: The combination of automatic inventory management, warehouse routing, and other automated features of order management software speeds up the order process. Confirmation of the order can be delivered automatically and instantaneously. Furthermore, the process of fulfilment can be initiated as soon as the order is made. The relevant information can also be readily accessed by sales representatives, allowing them to deal with potential customers definitively without having to check spreadsheets or call up the office.
  • Reduced order processing errors: Moving the order fulfilment process into a largely automated realm significantly reduces the number of processing errors that occur, which are largely down to human error at some stage or another. Features like barcode tagging, inventory updating, and automatic label printing remove many of the opportunities for mistakes to be made.

What are the features of order management software?

The features of order management mainly focus on creating a more streamlined and efficient order fulfilment process, and it does this through several common features. Here are some of the most common features of order management software:

  • Order entry: The first part of processing a new order is entering the order into the system. Order management software takes care of this aspect of order processing automatically, ensuring that all the relevant information is stored and passed on. The next step in the process can begin. This will also involve delivering order confirmations to the customer.
  • Order tracking: Once the order is placed, the software will track the order, updating the order's status as it moves along the supply chain. Some of this information will be available to the customer so that they can be kept up to date with the order's progress. This stage will generally involve interfacing with third-party systems such as those belonging to suppliers, manufacturers, and logistics companies, all of which will be involved in the supply chain.
  • Inventory management: This plays a crucial role in order processing. From the very start of the order, the order management system needs to be able to check that the requested product is in stock. If it isn't in stock, it should be able to determine when it will next be in stock (if that information is available) and pass that information on to the customer. Online orders and orders in different branches can happen simultaneously, so order management software will also update the inventory to reflect sales immediately, avoiding the possibility of an item being oversold.
  • Backorder Management: Another aspect of the inventory management side of this software is the handling of backorders. Some customers, when told that a product is out of stock but will be in stock soon, may choose to order the item anyway. Order management systems will manage these backorders to avoid an item being out of stock before it has even been re-stocked or giving an incorrect restock date to a customer.
  • Catalogue management: The process of creating digital catalogues that can be viewed through apps or websites is widely automated, and order management software plays a significant part in that. In some cases, the catalogue will be entirely created and managed by the software, including details like price and specification.
  • Order information centralisation: As with any modern business software solution, order management systems perform the important task of centralising information. This avoids the possibility of misinformation negatively affecting orders because all of the information is coming from the same source. This single point of authority also ensures that miscommunication with the customer is significantly reduced.
  • Fulfilment point integration: For businesses that have several fulfilment points, order management software provides integration that includes selecting the appropriate fulfilment point for a given order. In the case of order management solutions designed for dropshipping business models, they will also allow the seller to track the progress of an order.
  • Customer management: Customers increasingly expect as much information as possible about their orders, something that businesses are incentivised to provide because detailed order progress reporting reduces customer support requests. Order management solutions can automatically send correspondence to a customer regarding the progress of their order, and provide a customer portal where the progress can be checked.
  • Shopping platform integration: Many businesses build their online store presence on top of read-made shopping cart platforms rather than building their own. Effective order management solutions will provide a range of integration options and should work with the most popular shopping cart platforms.

What should be considered when purchasing order management software?

When purchasing order management software, it is critical to consider several factors regarding what that software solution provides about the specific business buying it. These days, most enterprises will benefit from a cloud-native solution, though some may still find a locally deployed solution sufficient and cost-effective. Here are some of the most important considerations when purchasing an order management solution:

  • What are the key features? The key features of an order management solution should always be the first thing a business considers when looking to purchase one. If the solution does not provide the features that a business needs, it is essentially a waste of money to purchase it. Furthermore resulting in those missing features needing to be made up elsewhere, either with additional software solutions or through less cost-effective means, such as manual input.
  • What are the costs? After the features, the next most important factor is cost. Any potential software solution should be worth more to the business than the cost of purchasing it or subscribing to it. For locally deployed software, there will typically be an initial investment, whereas Software-as-a-Service tends to work on a subscription model. Despite the appeal of paying the entire cost up front and not having an ongoing financial commitment, the benefits of cloud-native and SaaS solutions tend to be worth accepting that ongoing commitment.
  • Does the solution integrate with existing platforms? As mentioned above, order management solutions are encouraged to work with other software solutions to be effective. From inventory management systems to shopping cart platforms, a business will need to make sure that the order management solution they choose will work with any existing platforms they are using. Alternatively, they will need to factor in the cost of changing those other systems when deciding whether to purchase a particular order management solution.
  • Will the solution need additional software to meet the business's needs? It is not a common concern for modern enterprises, but sometimes an enterprise will need to consider other software solutions to complement their order management solution. A common example of this is when a business wants to start using an order management solution but does not have a shopping cart platform or inventory management system in place. Requiring additional software should not be an automatic deal-breaker, but the additional costs will need to be factored in when making the decision.
  • How does the solution handle customer data? The way businesses handle customer data is increasingly a hot-button topic as more concerns over data privacy arise. For modern enterprises, it is not only a matter of regulation that customer data be handled securely but also a matter of customer perception and public relations. It is critical to ensure that customer data is appropriately handled when purchasing a locally-deployed solution or a cloud-native solution that the business will be hosting itself. In these cases, the business will be solely responsible for what happens to the data they hold.
  • Is the solution used by partners? While not an essential feature, a solution that is already being used by partners of the business—such as suppliers or shopping cart platforms—may make the transition to using the system a little smoother. Alternatively, if the software solution being considered is part of a suite or family of solutions from the same provider or developer, the software included in those suites will likely work smoothly together.
  • Is the solution suitable for the size of the business? It won't need explaining to anyone who runs a large fulfilment operation, but there is an enormous amount of difference between a small business with a single location and a large business with several warehouses and fulfilment points. For smaller businesses, the main question is one of cost. More expensive software solutions will undoubtedly be sufficient, but they may be overkill and provide several features that are not needed. For larger businesses, the problem is reversed; less expensive solutions may not provide all the features that a business will require.

When considering a new order management software solution, it is crucial to consider future trends in this space. These trends will not only have some bearing on the best solution for a business but may also inform other decisions that that business must make going forward. The most relevant trends within the field of order management are as follows:

  • Cloud technology for inventory management: The cost of maintaining reliable and secure data storage that can be accessed is a significant expense for modern businesses, and one that is growing as the amount of data being dealt with grows. The move to SaaS solutions not only reduces the cost to the enterprise but also allows them to provide better service since it frees them up to focus on what they do while the service provider can focus on providing their specific cloud service.
  • Multi-warehousing: Multi-warehousing is, as the name suggests, a strategy that involves storing goods in multiple warehouses. This allows a business to send goods from the nearest warehouse, reducing the delivery time for the customer and the logistics costs to the enterprise. Effective use of multi-warehousing is only possible using smart cloud technology, and as these solutions become more widely adopted, the prospect of multi-warehousing will become viable to more businesses.
  • Third-party logistics use: Traditionally, third-party logistics companies were only an option for things that weren’t critical. The breakdown of walls between a business and third-party logistics companies that are facilitated by order management solutions makes it more feasible to rely on these logistics firms for critical tasks.
  • Internet of Things (IoT): It is already commonplace for logistics companies to use things like barcode scanning to track the progress of a parcel, but this trend can be expected to grow. For example, it is possible to track things like the environmental conditions of a warehouse, information that is then plugged into order management and inventory management software.
  • Inventory analytics: With the vast amounts of accurate, real-time data that businesses now have access to, together with increasingly insightful (often AI-powered) analytical tools, there will likely be an increase in the use of inventory analytics to more efficiently manage stock, especially in sectors where the stock is perishable.