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Telephony Software
Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency. These applications allow all types of organizations increased flexibility in managing their incoming and outgoing call options as well as a variety of fax and data features. In addition to optimizing an organization's internal operations, Telephony software also offers expanded outgoing capabilities, providing an infrastructure for call center management, help desk operations, predictive dialing applications, Customer Relationship Management (CRM) solutions and telemarketing software. Read more Read less
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CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions.
Learn more about CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. With several users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day, including Google Ads and Analytics, HubSpot, Salesforce, Zoom, and Facebook.
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries.
Learn more about Aircall
Make every phone conversation count and give time back to your reps. Aircall's flexible telephony solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.
The customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more.
Learn more about Zoho Desk
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
A seamless solution to unleash the power of cloud business communications.
RingEX offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly.
Learn more about RingEX
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 15 million businesses worldwide.
If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It's also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone calls will be logged and recorded.
Learn more about Bitrix24
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.
Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience.
Nextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.
Learn more about Nextiva
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk's telephony platform easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions.
Learn more about Talkdesk
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
Learn more about Google Voice
Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe.
Learn more about VoIP.ms
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
GoTo makes IT and business communication easy so its customers can do what matters most.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
Learn more about GoTo Connect
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Learn more about CallHippo
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a cloud communication system in a few minutes using one simple, user-friendly platform — no technical expertise needed.
Reach and engage customers with unlimited calls to 110 countries with Ringover.
Route calls to the right agents at the right time.
Access powerful analytics to improve your workflow and team.
Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools.
Learn more about Ringover
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about CXone Mpower
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Dialpad Connect is a modern cloud-based business phone system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Connect's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday.
Learn more about Dialpad
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.
Twilio is the world's leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way.
Learn more about Twilio
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.
Its AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.
Learn more about Five9
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.
Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
Learn more about 3CX
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Convoso is designed for outbound sales. Customers using Convoso have experienced 300% increase in contact rates and 30% in revenue.
Convoso delivers the ultimate cloud-based, omnichannel predictive dialing software—your all-in-one solution for outbound call centers with 20+ seats. Our cutting-edge AMD, identifying 97% of answering machines, combined with proactive Caller ID reputation management, ensures genuine connections. Bid farewell to 'Scam Likely' labels. With seamlessly automated workflows, experience a remarkable 300% increase in contact rates upon switching to Convoso.
Learn more about Convoso
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Mass SMS Text Messaging services. Great for sending bulk text messages, appointment reminders, coupons, sales, and more.
SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS Text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start with a FREE 14-day trial period. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly.
Use Textedly's Text-to-Pay feature and charge credit card.
Learn more about Textedly
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.
Keep personal and business calls separate by adding a business line to your existing device. Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free!
Learn more about Grasshopper
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Affordable, Easy and Reliable Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critial features. Learn More
The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.
Learn more about Vonage Business Communications
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage.
Learn more about 8x8 Work
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
Kixie is an AI-powered revenue communications platform that enhances calling and texting for sales, marketing, and customer success teams. It seamlessly integrates with major CRMs like HubSpot, Salesforce, and Zoho, enabling fast setup and streamlined workflows.
Outbound Sales: Connect Faster
Boost connection rates by up to 400% with:
✔️ AI-Powered Local Presence Dialing
✔️ Multi-Line PowerDialer with AI Voice Detection
✔️ Spam Risk Mitigation
Marketing: Convert More Leads
Automated calling & texting ensure instant engagement and scalable outreach, driving higher conversions.
Inbound Sales & CS: Handle Calls Efficiently
📞 CRM-Based Call Routing
📩 Group SMS & Auto Responses
📊 Call Queues
Leadership: Optimize & Scale
Track performance with AI-driven insights, call analytics, and live coaching.
🚀 Supercharge your outreach—try Kixie for free today!
Learn more about Kixie PowerCall
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries.
With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance.
The entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model.
Learn more about MiVoice Business Solution
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Features
- Call Transfer
- Automatic Call Distribution
- Voice Mail
- Call Recording
- VoIP
- Caller ID
- Computer Telephony Integration
- Reporting/Analytics
- Call Monitoring
