422 results
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Making businesses agile through enterprise service management, asset management and ITIL service desk.
SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation. Value delivered 68% reduction in manual processes 35% improvement in personnel productivity 35% improvement in service delivery
SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
We are the #1 Helpdesk Software living right inside Gmail, Slack & Trello. Simplify customer success and team collaboration today.
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your customer emails like [email protected] and [email protected] with shared inboxes and task management. Use Gmail shared labels to organize conversations by client or ticket. Put your support on autopilot and automate your repetitive process with your team. Get started for free.
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses.
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
The Apple MAC of change management software in the cloud.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants.
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
atSpoke helps IT, HR and more speed up service desk operations and give employees instant access to what they need to get work done.
Do less ticketing and deliver instant, convenient and personalized employee support. atSpoke gives IT, HR, and Business Operations one central solution to capture, track, automate, and collaborate to resolve requests faster with an intuitive, AI-powered service desk. Employees get in-the-moment access to all the services and support they need from where they work (chat, email, SMS) to get work done. Databricks, Drift, Mapbox and more rely on atSpoke to move work forward faster.
Do less ticketing and deliver instant, convenient and personalized employee support. atSpoke gives IT, HR, and Business Operations one central solution to capture, track, automate, and collaborate to...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
United Kingdom Local product
The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer Support & Feedback Software. Available in SaaS & On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS & On-Premise. Highly customizable, scalable, and flexible. Free 14-day trial.
Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. Available in SaaS &...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
End users can submit requests for service, search for solutions, and view the status of their open incidents.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk)...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Improve customer support through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in a Help Desk platform that can improve your workflow? Get a free 14 day trial with no upfront payment from User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Improve customer support through a...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Winner "Editor's Choice" award. Automate contract generation, approvals, reports with suppliers and customers. Trusted by 3+ M users.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology makes it easy to setup and use and the scalable platform supports any approval processes with integrated workflows, email alerts and one-click contract generation. It is fully audit compliant with support for HIPAA, SOX, and CFR21. Start today with a free custom demo.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
From start ups to Enterprise companies, over 20,000 customers trust Cayzu's web based platform with their customer support needs.
Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use. We've created integrations with popular software so you don't have to worry about lost or duplicate efforts. Automate processes, communicate wherever your customers are, customize the experience, reporting on feedback and key metrics. We fit perfect for teams with 10-50 agents. Try for free today!
Cayzu keeps your team together and looking like the heroes they are. Get all the modern features you'd expect from a best-of-breed ticketing and help desk solution, only we make them easier to use....

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Create your perfect intranet quickly and easily with MyHubs low-cost, cloud-based intranet, complete with powerful business tools.
Build your perfect intranet quickly and easily with MyHubs cloud-based intranet software. Access a range of powerful business tools that will transform how your staff will collaborate, communicate and share knowledge. With MyHub, benefit from modern intranet features - such as instant messaging, newsfeed, forums, and blogs, plus functional features - such as calendars, document storage, workflow automation and staff directories. MyHub - your low-cost, beautifully-designed, scalable intranet.
Build your perfect intranet quickly and easily with MyHubs cloud-based intranet software. Access a range of powerful business tools that will transform how your staff will collaborate, communicate...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Cloud-based service desk software designed to provide you with everything you need for one low price.
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change, Release, Project, and Knowledge management tools provide your IT team with what they need to achieve your company's service objectives. Unlike other service desk solutions, SeamlessDesk does not restrict you with high-priced or tiered plans to access the features you want or need.
SeamlessDesk Service Desk provides an easy-to-use UX and beautiful UI. Purpose-built Help Desk and IT Asset Management capabilities, reporting, and automation. Also, Incident, Problem, Change,...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education.
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Built exclusively to serve K-12 Schools, One to One Plus helps integrate and streamline asset, 1:1, inventory and help desk management.
Built exclusively to serve K-12 school systems, One to One Plus helps school systems of all sizes across the United States simplify, integrate and streamline asset, 1:1, inventory, and work order management processes. Our extensive list of features includes: Asset Management, Asset Assignment, Student, Staff, and Location Profiles, Inventory Management, Help Desk Management, Invoicing plus much more.
Built exclusively to serve K-12 school systems, One to One Plus helps school systems of all sizes across the United States simplify, integrate and streamline asset, 1:1, inventory, and work order...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
A fully integrated CRM/PSA/HelpDesk & workflow solution, Promys is ideal for IT VARs, Security, Telecom & MSP solution providers.
A fully integrated CRM/PSA/HelpDesk & workflow solution. Promys is ideal for companies from 10-2000 employees who sell equipment, implement, & support IT, Security, Telcom, Conferencing or Building Mgnt Systems (BMS). All business-critical modules (CRM, quoting, project mgmt, resource scheduling, client inventory, Invoice, helpdesk, Mobile, KPI reporting) are included. See the difference our integrated platform can make to your cash flow, resource utilization & bottom line.
A fully integrated CRM/PSA/HelpDesk & workflow solution. Promys is ideal for companies from 10-2000 employees who sell equipment, implement, & support IT, Security, Telcom, Conferencing or Building...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson,...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.
SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently. The...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
IT service management for mid-size organizations
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences.
Kustomer is the omnichannel SaaS help desk platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.
Kustomer is the omnichannel SaaS help desk platform reimagining enterprise customer service to deliver standout experiences. Built with intelligent automation, Kustomer scales to meet the needs of...

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  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Genesys DX is an AI-powered customer engagement solution delivering personalized interactions and the fastest time-to-value.
Genesys DX (formerly Bold360) is the ultimate AI-powered engagement platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Genesys DX's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human.
Genesys DX (formerly Bold360) is the ultimate AI-powered engagement platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.
Made in Germany: our helpdesk software with ticket system and knowledge database (KNB). The EcholoN Helpdesk solution focuses on internal IT and user support, which makes it the link between the IT department and their colleagues. The EcholoN Helpdesk solution can be customized at any time according to your requirements. Thus, you can use all the modules and extensions, as well as the EcholoN Ticket System or the comprehensive solution for holistic service management.
Made in Germany: our helpdesk software with ticket system and knowledge database (KNB). The EcholoN Helpdesk solution focuses on internal IT and user support, which makes it the link between the IT...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of records. Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?
Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Total Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM
Total Supportt HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations in nearly 35 different countries, HelpDesk is versatile, powerful, easy to use, and extremely price-conscious. Built in Email supporting SSL for POP, iMAP and GMail.
Total Supportt HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI.
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable.
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
The next-gen help desk solution, ready right out-out-of-the-box, with all the tools to deliver great customer care, efficiently.
The next-gen help desk software, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all channels. With built-in automations and knowledge management system improving handling time and requires zero dev resources - Answers optimizes day-to-day CS environments. Developed for growing businesses, support teams can scale effectively, so customer service is never compromised.
The next-gen help desk software, ready right out-out-of-the-box, with all the tools to deliver great customer care. Agents support customers from a single workspace, enabling efficiencies across all...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Supportbench is a customer support software system that helps companies navigate through complex customer relationships efficiently.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining all the tools you need into one single platform. Easy to use, migrate to, adaptable, and scalable, which is why Fortune 500 companies like 3M chose us to manage their most valued customers. After all, once you get your customers, it's our job to ensure you keep them.
A modern customer support CRM built by customer support for customer support. Our #1 goal was to make a platform that works as though it was built for you. We make the complex simple by combining...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Vorex automates the entire lifecycle of each employee; talent and skills management, performance, succession planning, and time entry.
Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. You decide if you want a single, some, or all of the modules mentioned above. You get the solutions your business needs today, knowing it can expand as your business grows. Try our zero obligation 14 day Free Trial
Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more.
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
United Kingdom Local product
HaloPSA brings everything an MSP needs into one centralised location.
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The platform offers features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation, project management and CRM. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution
HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire company with powerful out-of-the-box functionality. The...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Team inbox, multiple inbound channels, and flexible self-service sites are only a few of the features why you will love HelpSpace.
Our customers love the design and simplicity of HelpSpace. Customer messages from different channels arrive in a shared inbox. Reply or collaborate with your team. Create your self-service sites with magnificent styles: Documentation, Help Center, Blog. Customize the colors, logo, and bring your own domain in order to match your brand. While you reply to your customer, you can search in your sites and add articles to your message HelpSpace is a delightful way to support your customer
Our customers love the design and simplicity of HelpSpace. Customer messages from different channels arrive in a shared inbox. Reply or collaborate with your team. Create your self-service sites...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Deliver memorable customer service via a messaging-first approach. Listen, support and engage with customers on channels they love.
Sparkcentral by Hootsuite offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact solution integrating a wide range of asynchronous communication channels. Explore the full potential of CX by managing all your messaging channels from one platform. It is easy to use and integrates seamlessly with other external platforms or software.
Sparkcentral by Hootsuite offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. We provide a turnkey enterprise contact solution...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Symphony SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence.
Symphony SummitAI is an enterprise-class solution suite best suited for companies with 1000-100,000 employees, that effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping your help desk achieve greater levels of responsiveness. SummitAI uses machine reasoning and codeless workflow based automation to delivers up to 20% annual savings in IT help desk operations, and up to 45% greater total cost of ownership.
Symphony SummitAI is an enterprise-class solution suite best suited for companies with 1000-100,000 employees, that effortlessly brings service and asset management together in one platform with...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
IT Service Management with Project Portfolio Management, ease of Enterprise Service roll-out -- with iPaaS integration & workflow.
TeamDynamix offers IT Service Management (ITSM) with Project Portfolio Management (PPM) on a combined platform together with enterprise integration and workflow via iPaaS - integration platform as a service. This is a codeless platform that can easily expand to Marketing, Facilities, HR and other areas - without any coding or scripting. TeamDynamix can help improve IT service delivery with support for ITIL, drive better project outcomes and drive digital transformation.
TeamDynamix offers IT Service Management (ITSM) with Project Portfolio Management (PPM) on a combined platform together with enterprise integration and workflow via iPaaS - integration platform as a...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are Remote Access, Password Safe, Monitoring, chat, app mobile and other
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Intranet solution that allows businesses to redesign the internal communication and knowledge base, approval processes , and much more
WorkTogether is an intranet solution that allows businesses to redesign the internal communication, engage people, build knowledge base, create approval processes without writing code, manage workgroups, team projects & office activities, More than 40 full-configurable modules, to cover every business needs.
WorkTogether is an intranet solution that allows businesses to redesign the internal communication, engage people, build knowledge base, create approval processes without writing code, manage...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution.
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to the appropriate department. Create powerful reports and dashboards. Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. Web Portal available for customers and employees.
Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution. Auto route Requests submitted via email or the web portal to...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. New functionality has been developed this year: - ITIL V4 compliance by Serview in 19 practices - Just in Time provisioning - Agile boards - mass updates
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
United Kingdom Local product
Helps businesses improve customer satisfaction by responding to service requests and closing Incidents quickly.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by developing better customer relationships. Designed with an easy-to-use interface it enables agents to log and close incidents and service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction.
Simplisys is a leading cloud-based help desk software built to enable progressive, medium sized organisations to grow by developing better customer relationships. Designed with an easy-to-use...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
#1 FOR SCHOOLS, UNIVERSITIES, AND STATE & LOCAL GOVERNMENT. A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For government, K-12, and higher education including universities, colleges, etc. Join hundreds of other government organizations and schools, and TRY IT TODAY FOR FREE!
#1 FOR SCHOOLS, UNIVERSITIES, AND STATE & LOCAL GOVERNMENT. A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring...

Features

  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA)...
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management

Help Desk Software Buyers Guide

What is help desk software?

Help desk software lets organisations respond to users more efficiently. These systems help answer technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support.

By integrating these elements, help desk software improves customer service departments' ability to provide fast and effective support to employees, end users, and customers. Help desk system also facilitates the flow of new information from users, contributing to an organisation's existing knowledge base. Help desk software is also known as IT ticketing systems or support ticket system.

What are the benefits of help desk software?

The benefits of help desk software are:

  • Increase customer satisfaction: High satisfaction leads to a better overall product, increased customer loyalty and retention, and more revenue. One of the key ways to achieve customer satisfaction is improving your overall customer service experience by remote support software. The help desk system helps ensure that customers receive focused, tailored support and that their issues don't fall through the cracks.
  • Improve employee productivity: When used as an internal IT support tool, a help desk system can ensure more uptime for in-house technology systems and help your IT team better track and manage incoming requests for help with the support ticket system. Research shows that help desk systems impact ticket resolution time, agent productivity, and agent job satisfaction.

What are the typical features of help desk software?

The typical features of help desk software include:

  • Knowledge base management: A searchable repository of common questions/issues and previously resolved problems that can be publicly available to customers or reserved for internal use.
  • Ticket/issue tracking: A Support ticket system tracks interactions and automates the issue resolution process.
  • Alerts/escalation: Automated email or SMS alerts ensure urgent issues are communicated promptly, while escalation allows reps to advance issues to managers.
  • Self-service portal: Allows customers and employees to track their own tickets, solve issues themselves via the knowledge base, and communicate with service agents.
  • Service level agreement (SLA) management: Remote support software creates, tracks, and applies the correct service level agreement to the right customer or site.

Capterra's help desk software directory lets you filter by feature(s) to only view options that meet your business needs, which can help you narrow your software shortlist.

What to consider when purchasing help desk software?

  • Integration with existing customer tools: If your company already has a customer relationship management (CRM) system in place, make sure any help desk system you consider is compatible with that system. If the systems can't integrate, not only will you duplicate effort, but you may also lose data when toggling between systems.
  • Try before you buy: As with any software purchase, take advantage of trial periods and free training before making a monetary commitment. Many help desk packages are entirely cloud-based, allowing an easier test drive.
  • Be realistic about your budget and the total cost of ownership: As far as business software goes, help desk software (or remote support software) is not particularly expensive (comparatively speaking). But don't let that lull you into thinking it's cheaper than it is. Our research found that help desk software buyers actually spent USD 1,200 more on average in a year than they expected. Be sure to research the total cost of ownership before committing to any system.

A large portion of the changes and advances happening within the customer service and support industries are related to the support ticket system. Here are some help desk technology trends to understand to future proof your purchase:

  • Conversational user interface and help desk chatbots: Alexa and Siri have popularised the idea of a conversational user interface—using your voice and natural language to control a computer or retrieve information from one. While customer service teams are already experimenting with chatbots and other time-saving tools, expect to see more support for voice-based UIs that help customers solve their own issues and access knowledge base resources. According to our research, 68% of small and medium-sized businesses (SMBs) are using or plan to use conversational user interfaces within the next one to two years.
  • AI and "anticipatory customer service": AI and machine learning are hot topics in just about every industry right now and have some intriguing applications in the help desk technology realm. As an example, machine learning algorithms trained on customer data and service tickets could enable anticipatory customer service, letting you resolve a customer's issues before they even know there are any. According to Capterra research, 53% of SMBs are using or plan to use AI technology within the next one to two years.