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Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost. Learn more about Claritysoft CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
LogMeIn Rescueby GoTo is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use. Learn more about LogMeIn Rescue

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Think about it. Build it. Kintone's visual application builder lets you create and customize enterprise apps, zero coding required.
Not a coder? Not a problem. Kintone's visual application builder lets you drag and drop your way to custom enterprise apps that do exactly what you need. You can start from scratch or customize a pre-built app template. Collaborate with your team to build, test, and improve your app until you find your perfect workflow process. Learn more about kintone

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, & more.
GreenRope Complete CRM and marketing automation delivers a comprehensive solution to help your entire team drive real results. With sales, marketing, customer service, and operations all built-in to the same system, you become a lean, data-driven organization with a complete 360-degree view of the customer lifecycle. Increase collaboration, drive sales, build better relationships, and create optimized omnichannel customer experiences. Learn more about GreenRope

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting. The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations. White glove implementation. Learn more about TeamDynamix

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses. Learn more about Gist

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
No-code platform enhancing customer engagement and aiding support teams. Design flows, automate tasks, use AI for human-like response.
Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more. Learn more about Tiledesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Teamwork.com creates business management applications for teams & industries so you can be more efficient, organized & happy.
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location. Learn more about Teamwork Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. Learn more about Avochato

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Gladly is a Radically Personal Customer Service Platform that puts people at the center of a single, lifelong, customer conversation.
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Crate&Barrel, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Creatio CRM helps modern companies to streamline sales, marketing, and customer service workflows with no-code and maximum freedom.
Creatio CRM is a full-fledged suite of products for medium and large-size business, enabling the end-to-end sales & customer service automation on one no-code platform. Get all the tools you need to boost customer satisfaction rates, such as automated case management & registration, 360-degree contact and account view, AI-enhanced case prioritization and prediction, and productivity management. Get a maximum degree of customization with no-code. Learn more about Creatio CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more. Learn more about Web Help Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
BOSSDesk, an ITSM (IT Service Management) Service Desk ,Help Desk Ticketing System and IT Asset Management solution, is available for both Cloud, On-Premise and mobile. An award-winning user-friendly interface and a powerful Service Catalog helps IT departments quickly deploy self-service portals, workflow automations, HR-onboarding, asset management, incident , change and problem management. BOSSDesk is ITIL aligned and helps IT departments streamline ticket management and Optimize and automate processes easily Learn more about BOSSDesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Transform Gmail into an all-in-one help desk. Manage support channels, leverage AI, and streamline tasks effortlessly with Hiver.
Hiver revolutionizes help desk solutions by integrating directly into Gmail, eliminating the complexities of traditional systems. Seamlessly manage email, live chat, knowledge base, phone, and WhatsApp support all from Gmail's intuitive interface. Benefit from generative AI capabilities, in-depth analytics, and powerful automations. With Hiver, there's no need to juggle multiple platforms or learn alien interfaces. Deliver exceptional support, streamline operations, and elevate team efficiency. Learn more about Hiver

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. Learn more about Deskero

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
One app to manage all your customer service channels: live chat, email, social media. Gorgias is a help desk designed for SHOPIFY.
The ONLY helpdesk specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial in minutes. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server. Learn more about Lime CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Your all-in-one helpdesk platform to scale customers' relationship
Build your helpdesk platform through Crisp and start to help your customers seamlessly. With Crisp team inbox, centralize 12+ channels into one place to make things simple for your teams and your customers. Through a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences. Learn more about Crisp

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Supportbench: Capterra's 2023 top-value AI-driven B2B customer support platform.
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs. Learn more about Supportbench

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents. Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support. It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges. Learn more about Faveo Helpdesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work. Learn more about Zingtree

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface. Learn more about HappyFox Help Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Fully-managed help desk solution for delivering fast, efficient service.
OTRS is a fully-managed help desk solution that includes ticketing, automation and notification. It can be configured to match your help desk's needs and comes with features such as a customer information database, knowledge base, ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today. Learn more about OTRS

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking