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Umbler Talk is a communication tool that helps businesses optimize sales, and customer interactions through WhatsApp web.
Umbler Talk is a communication tool that helps businesses optimize sales, and customer interactions through WhatsApp web. Learn more about Umbler Talk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
NV Desk is cloud software that helps contact centers manage help desk ticketing and streamline customer support.
NV Desk is a help desk ticketing software designed for contact centers. The cloud-based platform integrates with leading contact center solutions like Cisco, Avaya, Genesys, Amazon Connect, Five9, and Zoom to give agents CTI controls and a unified interface. This allows them to efficiently manage customer interactions and tickets. Key capabilities include automated ticket creation, screen pop of customer data, click to dial, configurable workflows, notifications, reporting, and omnichannel support. Learn more about NV Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
etrack1 supports the entire journey The 5 steps in the etrack1 offering: Customer journey / Deflection / Collecting Distribution / Prioritisation Processing / Automation Archiving / Transparency Insights / etrack1 Analytics A lack of focus on all 5 steps will result in poor service, manual work, frustrated employees and dissatisfied customers. etrack1 is: Developed in Denmark Implemented from Denmark Hosted in Denmark Supported from Denmark Regulated by Danish law and the standard data processor Agreement of the Danish Data Protection Agency In other words – one supplier, one responsible person, one unique solution. We usually say that the foundation of your eminent customer service starts with our extraordinary customer service – in other words: Only if we deliver can our customers deliver – so everything starts with us and ends with our customers. Learn more about etrack1

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Assign Tickets So You Never Lose Them. With customizable team dashboards, you can easily monitor teams and make data-driven decisions.
The TechnoRishi Help Desk Management System can serve as a vast repository of information about your entire organisation. Businesses can maximise their customer service and support departments with the TR help desk ticketing system. Your agents deliver more in less time because they operate more intelligently. Your Support Team can Overview the whole perspective of your Facility's full ticketing system setup with the TechnoRishi Help Desk Management System. Learn more about TechnoRishi Help Desk System

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Elementool is a project management software solution designed to streamline workflows and enhance productivity.
Elementool is a project management software solution designed to streamline workflows and enhance productivity. Trusted by over 44,000 companies worldwide, Elementool empowers organizations to improve their project management processes and achieve optimal results. Elementool offers a range of powerful products to address different aspects of project management. With its Issue Tracking feature, teams can efficiently track, manage, and resolve issues throughout the project lifecycle. The Help Desk module enables seamless communication and support between team members and stakeholders. The Scheduling tool allows for effective project planning and resource allocation, ensuring that deadlines are met. The Test Cases feature enables comprehensive testing and quality assurance. With File Sharing capabilities, teams can collaborate and share documents effortlessly. Additionally, the Requirements module allows for efficient tracking and management of project requirements. Learn more about Elementool

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with customers.
Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with your customers. It’s a fully cloud-based system, so your agents need nothing more than an internet and a web browser. It starts off call functions such as Call Recording, IVR, Automatic Call Distributor and so on, then combines with other key functions as Ticket System, CRM, Omni Channel (email, text, SNS etc.), Monitoring and Reporting. On top of those, Instadesk has applied text and voice AI which seamlessly integrates with existing functions to further assist your agents. Instadesk is highly flexible in term of implement. Whether integrating with your existing communicating system or solely employing Instadesk, you won’t worry a thing! Learn more about Instadesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Lantana is a powerful help desk, designed to empower first-time business owners to deliver exceptional customer service with ease.
Lantana is the go-to help desk solution for any first-time entrepreneur or small business owner. It’s designed to seamlessly assist you in providing quality customer support services without previous experience or long training. Lantana incorporates all the necessary tools and features, such as simple email management, integrated phone support, an internal knowledge base, a live productivity dashboard, and many more — all easy-to-use and packed into an accessible UI. Additionally, Lantana offers an industry-first mental health monitoring tool to help prevent the problem of agent burnout and stress, which may arise in the future. The functionality and affordability of Lantana make it an excellent choice for entrepreneurs and small companies with limited resources who still aim to offer great service to their customers. Learn more about Lantana

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
United Kingdom Local product
Luware Nimbus is a contact center and routing software solution that integrates with Microsoft Teams to improve customer service.
Luware Nimbus is a certified Extended contact center and task routing integration for Microsoft Teams. With Luware Nimbus you can consolidate all your communication, business tools and workflows into Microsoft Teams to effectively managee customer inquiries. Developed using the latest cloud technology and seamlessly integrated with Microsoft Teams through the Cloud Communications API in Microsoft Graph, Luware Nimbus works with Direct Routing, Calling Plan and Operator Connect and uses the Teams phone system for all contact center calls and call control experiences. Learn more about Luware Nimbus

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Customer support solution that offers automated responses across web chat, email, Slack, and Microsoft Teams support channels.
Deflekt.ai is a customer support solution that offers automated responses across web chat, email, Slack, and Microsoft Teams support channels. It analyzes documents, website content, knowledge bases, and other internal resources to provide suggested responses to frequently asked questions. The goal is to deflect up to 50% of support tickets so human agents can focus on more complex issues. Customers can easily escalate to a human agent if the automated response does not resolve their question. Learn more about Deflekt.ai

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Cloud-based help desk solution that helps manage tickets, send emails, access equipment catalog, measure response time, and more.
Cloud-based help desk solution that helps manage tickets, send emails, access equipment catalog, measure response time, and more. Learn more about Naofix

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Cloud-based solution that helps users route incoming calls to agents, track KPIs, access multiple dialing methods, and more.
Cloud-based solution that helps users route incoming calls to agents, track KPIs, access multiple dialing methods, and more. Learn more about TaskFlow

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
iiQ Ticketing is a help desk software that allows K-12 schools to create, manage, and analyze IT support tickets.
iiQ Ticketing is a help desk ticketing system designed specifically for K-12 school districts. The software allows students, teachers, and staff to easily submit help requests when they experience issues with district-provided hardware, software, or systems. Automated workflows intelligently route tickets to the appropriate IT staff based on details like location, issue type, and device. Integrations with asset management tools associate each help request with detailed device histories to ensure support teams have the information they need to quickly resolve issues. The help desk software provides IT teams with powerful tools to efficiently manage the entire lifecycle of help requests at scale. Detailed analytics offer insight into team performance and trends to help inform strategic decisions. With an intuitive self-service portal and capabilities purpose-built for education, School Help Desk Software streamlines technology support. Learn more about iiQ Ticketing

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Infizo Desk is help desk ticketing software that streamlines workflows and enhances customer support.
Infizo Desk is a help desk ticketing and incident management software solution. It streamlines help desk operations and maximizes resolution speed by allowing users to efficiently track, manage, and resolve help desk tickets. Key features include automated ticket routing, SLA monitoring, recurring schedules, maintenance calendars, mobile access, and workflow automation. Learn more about Infizo Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
DeskDay Conversational Service Automation (CSA) is the next-gen PSA built to drive simplicity & profitability for MSPs.
DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. DeskDay centralizes the operations for MSPs with a unified PSA with the service desk, projects, billing, reports, timesheet, quality assurance, announcements, and a built-in multi-channel support ecosystem for end-users, IT-Connect. With access to real-time data across service delivery, customer satisfaction, tech management, profits, and more, DeskDay enables MSPs to run their operations efficiently, cost-effectively, and with minimal need for third-party tool integration. Learn more about DeskDay

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking