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Raffle Search is the plug-and-play, AI-driven search optimization engine that fosters smart self-service among customers and employees.
Search optimization engine, powered by AI, that helps your employees and customers retrieve relevant knowledge—accurately and securely. With Raffle Search, you enable customers and employees to quickly find useful information in any language across your company’s knowledge bases, such as your company’s website, help center or intranet. Your business can also detect knowledge gaps, monitor trending company data, control the scope of crawled data, and comply with high security standards. Learn more about Raffle Search

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Rocketship turbocharges MSP growth by automating helpdesks in Autotask.
Rocketship turbocharges MSP growth by automating helpdesks in Autotask. With its powerful features, including intelligent assignment, optimized scheduling, proactive escalations, and SLA-driven work queuing and predictions, Rocketship becomes the driving force behind your success. Learn more about Giant Rocketship

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Complete management of Asset, Materials, Documents, Safety, People and Suppliers,in accordance with ISO standards
AT4 SHELL is a fast, flexible and collaborative platform to schedule resources and plan projects. It allows our Clients to manage people, safety, equipment, documents, and suppliers in one place. We’ve designed it with customers at the core, it can be easily customized with just a few clicks tobe the powerful platform that enables you to track and manage all aspects of your Organization’s lifecycle. Learn more about AT4 SHELL

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
CASER seamlessly manages all incoming customer requests. It is the most user friendly case management application on the market.
CASER is a case management application that records, routes and handles all incoming customer questions in the form of a case or file. The software is completely customizable to fit various types of organisations. CASER Legal Edition is tailor made for large legal enterprises featuring everything you need for legal claims management. CASER is also available as Red Edition, tailor made for large enterprises with separated front-and backoffices that need to work together seamlessly. Learn more about CASER Legal Edition

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Claritick is a ticketing system that enables teams to capture and manage requests from your customers.
Claritick is the go-to platform for businesses seeking to streamline their customer request management. With its powerful ticketing system, businesses can capture, organize, and resolve customer concerns with greater efficiency and speed. This translates to a more seamless customer experience, improved customer satisfaction, and ultimately, increased revenue. So why wait? Sign up for Claritick today and start optimizing your customer support operations. Learn more about Claritick

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Pyla streamlines the management of employee entries and exits for IT teams.
Pyla is the employee entry/exit management solution that allows IT teams to manage all resources (hardware & software) in one platform, and a view by employee profile. The app makes it possible to manage the catalog of resources, map "who needs what" when new employees starts, and trigger requests to all resource administrators (IT, General Services, Business managers) during each entry, exit, and internal mobility. Learn more about Pyla

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Cloud-based and on-premise helpdesk software that helps with ticket tracking, automated reporting, scheduling, and more.
Cloud-based and on-premise helpdesk software that helps with ticket tracking, automated reporting, scheduling, and more. Learn more about S-easy

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Ariglad auto updates your internal and external knowledge base by analyzing your support tickets.
Ariglad auto updates your internal and external knowledge base by analyzing your support tickets. We integrate with tools like Zendesk, Salesforce, Intercom, Front, Jira, ServiceNow and more. Learn more about Ariglad

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Infraon Helpdesk offers a fully integrated platform to manage support tickets and increase customer satisfaction – anytime, anywhere.
Infraon Helpdesk is a SaaS-based ticket management platform that empowers agents and business teams to collaborate, providing personalized customer support journeys. Leverage a wide range of features, including integrated field support, email-to-ticket conversion, ticket creation via WhatsApp, Slack, or chatbots, and self-service portals, to exceed your helpdesk goals. Use prebuilt AI-driven workflows with ML/NLP algorithms to accelerate resolutions. Learn more about Infraon Helpdesk

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Unified communication solution that helps businesses streamline customer communication across multiple channels.
Simpu offers a shared inbox that consolidates customer interactions across multiple channels into one central location. This enables seamless collaboration among teams and significantly improves response times. The shared inbox allows businesses to engage with customers in real-time, manage customer support on various platforms, and gain deep insights into conversations and team performance. The feature brings a 360° view of all customer transactions and interactions, enhancing customer satisfac Learn more about Simpu

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
IBI-helpMe is a service desk software with 2-click ticket creation designed to streamline user support requests.
IBI-helpMe is a service desk software with 2-click ticket creation designed to streamline user support requests. With simplified ticket creation, this solution allows service desk teams to resolve user queries, requests, and issues more efficiently. IBI-helpMe enables seamless email communication between users and support teams, ensuring prompt response times and ticket management. Learn more about IBI-helpMe

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
ClearFeed is a conversational support platform for Slack-first teams.
ClearFeed is a support platform purpose built for Slack based support. Our platform converts conversations from multiple slack channels into a single shared queue of requests, using which customer facing teams can assign issues to each other, respond within SLAs and dive into detailed service level metrics. ClearFeed also allows the ability to convert customer conversations into tickets on ClearFeed native ticketing system or integrate with other ticketing tools - Zendesk, Freshdesk and more. Learn more about ClearFeed

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Umbler Talk is a communication tool that helps businesses optimize sales, and customer interactions through WhatsApp web.
Umbler Talk is a communication tool that helps businesses optimize sales, and customer interactions through WhatsApp web. Learn more about Umbler Talk

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
NV Desk is cloud software that helps contact centers manage help desk ticketing and streamline customer support.
NV Desk is a help desk ticketing software designed for contact centers. The cloud-based platform integrates with leading contact center solutions like Cisco, Avaya, Genesys, Amazon Connect, Five9, and Zoom to give agents CTI controls and a unified interface. This allows them to efficiently manage customer interactions and tickets. Key capabilities include automated ticket creation, screen pop of customer data, click to dial, configurable workflows, notifications, reporting, and omnichannel support. Learn more about NV Desk

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
etrack1 supports the entire journey The 5 steps in the etrack1 offering: Customer journey / Deflection / Collecting Distribution / Prioritisation Processing / Automation Archiving / Transparency Insights / etrack1 Analytics A lack of focus on all 5 steps will result in poor service, manual work, frustrated employees and dissatisfied customers. etrack1 is: Developed in Denmark Implemented from Denmark Hosted in Denmark Supported from Denmark Regulated by Danish law and the standard data processor Agreement of the Danish Data Protection Agency In other words – one supplier, one responsible person, one unique solution. We usually say that the foundation of your eminent customer service starts with our extraordinary customer service – in other words: Only if we deliver can our customers deliver – so everything starts with us and ends with our customers. Learn more about etrack1

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Assign Tickets So You Never Lose Them. With customizable team dashboards, you can easily monitor teams and make data-driven decisions.
The TechnoRishi Help Desk Management System can serve as a vast repository of information about your entire organisation. Businesses can maximise their customer service and support departments with the TR help desk ticketing system. Your agents deliver more in less time because they operate more intelligently. Your Support Team can Overview the whole perspective of your Facility's full ticketing system setup with the TechnoRishi Help Desk Management System. Learn more about TechnoRishi Help Desk System

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Elementool is a project management software solution designed to streamline workflows and enhance productivity.
Elementool is a project management software solution designed to streamline workflows and enhance productivity. Trusted by over 44,000 companies worldwide, Elementool empowers organizations to improve their project management processes and achieve optimal results. Elementool offers a range of powerful products to address different aspects of project management. With its Issue Tracking feature, teams can efficiently track, manage, and resolve issues throughout the project lifecycle. The Help Desk module enables seamless communication and support between team members and stakeholders. The Scheduling tool allows for effective project planning and resource allocation, ensuring that deadlines are met. The Test Cases feature enables comprehensive testing and quality assurance. With File Sharing capabilities, teams can collaborate and share documents effortlessly. Additionally, the Requirements module allows for efficient tracking and management of project requirements. Learn more about Elementool

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Revenue management solution that helps businesses with price optimization, invoicing, customer relationship management, and more.
Revenue management solution that helps businesses with price optimization, invoicing, customer relationship management, and more. Learn more about TekStack

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with customers.
Instadesk is an AI empowered contact center solution that helps your enterprise to elevate communicating efficiency with your customers. It’s a fully cloud-based system, so your agents need nothing more than an internet and a web browser. It starts off call functions such as Call Recording, IVR, Automatic Call Distributor and so on, then combines with other key functions as Ticket System, CRM, Omni Channel (email, text, SNS etc.), Monitoring and Reporting. On top of those, Instadesk has applied text and voice AI which seamlessly integrates with existing functions to further assist your agents. Instadesk is highly flexible in term of implement. Whether integrating with your existing communicating system or solely employing Instadesk, you won’t worry a thing! Learn more about Instadesk

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Lantana is a powerful help desk, designed to empower first-time business owners to deliver exceptional customer service with ease.
Lantana is the go-to help desk solution for any first-time entrepreneur or small business owner. It’s designed to seamlessly assist you in providing quality customer support services without previous experience or long training. Lantana incorporates all the necessary tools and features, such as simple email management, integrated phone support, an internal knowledge base, a live productivity dashboard, and many more — all easy-to-use and packed into an accessible UI. Additionally, Lantana offers an industry-first mental health monitoring tool to help prevent the problem of agent burnout and stress, which may arise in the future. The functionality and affordability of Lantana make it an excellent choice for entrepreneurs and small companies with limited resources who still aim to offer great service to their customers. Learn more about Lantana

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Customer support solution that offers automated responses across web chat, email, Slack, and Microsoft Teams support channels.
Deflekt.ai is a customer support solution that offers automated responses across web chat, email, Slack, and Microsoft Teams support channels. It analyzes documents, website content, knowledge bases, and other internal resources to provide suggested responses to frequently asked questions. The goal is to deflect up to 50% of support tickets so human agents can focus on more complex issues. Customers can easily escalate to a human agent if the automated response does not resolve their question. Learn more about Deflekt.ai

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
All-in-one contact center, helpdesk, enhanced CRM, and dialer software to streamline processes, and boost efficiency.
TaskFlow is an all-in-one contact center, helpdesk, and dialer software designed to streamline your business processes and enhance customer relationship management. Our platform integrates CRM, dialer, and helpdesk functionalities into a single, customizable solution, providing a unified data source that empowers your team with actionable insights. With TaskFlow, you can optimize your customer interactions, improve decision-making, and boost overall efficiency. TaskFlow is the ultimate tool for businesses seeking to elevate their customer service experience and drive growth. Discover the power of TaskFlow and transform the way you manage customer relationships today. Learn more about TaskFlow

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
iiQ Ticketing is a help desk software that allows K-12 schools to create, manage, and analyze IT support tickets.
iiQ Ticketing is a help desk ticketing system designed specifically for K-12 school districts. The software allows students, teachers, and staff to easily submit help requests when they experience issues with district-provided hardware, software, or systems. Automated workflows intelligently route tickets to the appropriate IT staff based on details like location, issue type, and device. Integrations with asset management tools associate each help request with detailed device histories to ensure support teams have the information they need to quickly resolve issues. The help desk software provides IT teams with powerful tools to efficiently manage the entire lifecycle of help requests at scale. Detailed analytics offer insight into team performance and trends to help inform strategic decisions. With an intuitive self-service portal and capabilities purpose-built for education, School Help Desk Software streamlines technology support. Learn more about iiQ Ticketing

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
Infizo Desk is help desk ticketing software that streamlines workflows and enhances customer support.
Infizo Desk is a help desk ticketing and incident management software solution. It streamlines help desk operations and maximizes resolution speed by allowing users to efficiently track, manage, and resolve help desk tickets. Key features include automated ticket routing, SLA monitoring, recurring schedules, maintenance calendars, mobile access, and workflow automation. Learn more about Infizo Desk

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics
DeskDay Conversational Service Automation (CSA) is the next-gen PSA built to drive simplicity & profitability for MSPs.
DeskDay CSA is a cloud-based next-gen PSA that empowers MSPs to embrace a modern, conversational, customer-centric solution that keeps your customers satisfied, teams happy, and profitability high. DeskDay centralizes the operations for MSPs with a unified PSA with the service desk, projects, billing, reports, timesheet, quality assurance, announcements, and a built-in multi-channel support ecosystem for end-users, IT-Connect. With access to real-time data across service delivery, customer satisfaction, tech management, profits, and more, DeskDay enables MSPs to run their operations efficiently, cost-effectively, and with minimal need for third-party tool integration. Learn more about DeskDay

Features

  • Access Controls/Permissions
  • Automated Routing
  • Collaboration Tools
  • Self Service Portal
  • Multi-Channel Communication
  • Real-Time Notifications
  • Workflow Management
  • Activity Dashboard
  • Service Level Agreement (SLA) Management
  • Macros/Templated Responses
  • Alerts/Escalation
  • Reporting/Analytics