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description: Page 13 - Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 13 - Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [Layton ServiceDesk](https://www.capterra.co.uk/software/191915/layton-servicedesk) — 1.0/5 (1 reviews) — Web-based ITIL that helps businesses manage and monitor IT services, generating request logs, tracking incidents, and more.
2. [HEINZELMANN](https://www.capterra.co.uk/software/200198/heinzelmann-service-desk) — 4.0/5 (1 reviews) — Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes.
3. [Desky](https://www.capterra.co.uk/software/203614/desky) — 5.0/5 (1 reviews) — Simplified helpdesk ticketing system and live chat platform for startups and businesses.
4. [Moveworks](https://www.capterra.co.uk/software/206137/moveworks-ai-platform) — 5.0/5 (1 reviews) — Moveworks is the generative conversational AI platform that unifies all enterprise systems.
5. [OTOBO](https://www.capterra.co.uk/software/218856/otobo) — 5.0/5 (1 reviews) — Open source helpdesk solution with extended forms, ticket management, custom reports, templates and multichannel communication.
6. [HelpCenter](https://www.capterra.co.uk/software/1011967/helpcenter) — 5.0/5 (1 reviews) — HelpCenter is a user-friendly customer service software for e-commerce businesses.
7. [BoldDesk](https://www.capterra.co.uk/software/1032611/bolddesk) — 5.0/5 (1 reviews) — BoldDesk is premium customer service software that allows your organization to turn customers into fans.
8. [OASYS^](https://www.capterra.co.uk/software/1036868/oasys) — 5.0/5 (1 reviews) — HelpDesk by OASYS^ is a smart service management platform that automates ticketing, tracks inquiries, and boosts service delivery.
9. [DevRev](https://www.capterra.co.uk/software/1042647/devrev) — 5.0/5 (1 reviews) — DevRev OneCRM, purpose-built for tech companies.
10. [Infraon Infinity](https://www.capterra.co.uk/software/1044708/infraon-infinity) — 5.0/5 (1 reviews) — Infraon Infinity offers a stress-free approach to ITOPs with a modular platform to scale modernization based on growth needs.
11. [BizMagnets](https://www.capterra.co.uk/software/1059466/bizmagnets) — 5.0/5 (1 reviews) — Turn WhatsApp chats into trackable tickets, tasks, and workflows. Automate support, service and ops with BizMagnets help Desk Software
12. [Deskhero](https://www.capterra.co.uk/software/1061614/deskhero) — 5.0/5 (1 reviews) — Simplifying customer support using AI responses, drafting from past tickets and scattered knowledge for effective, custom service.
13. [Engaige](https://www.capterra.co.uk/software/1062290/engaige) — 5.0/5 (1 reviews) — Empower your support team with 24/7 Generative AI assistance on all channels. Better than humans.
14. [Naofix](https://www.capterra.co.uk/software/1065506/naofix) — 5.0/5 (1 reviews) — By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communicat
15. [Atomicwork](https://www.capterra.co.uk/software/1069207/Atomicwork) — 4.0/5 (1 reviews) — Atomicwork is an agentic service management platform, designed to help enterprises unlock workplace productivity.
16. [Helpdesk 365](https://www.capterra.co.uk/software/1074296/Helpdesk-365) — 5.0/5 (1 reviews) — AI-driven SharePoint ticketing system that prioritizes critical requests, automates workflows, and ensures faster, reliable support.
17. [Workelevate](https://www.capterra.co.uk/software/1075745/Workelevate) — 5.0/5 (1 reviews) — Workelevate is an AI-powered digital employee experience management platform designed to improve IT service management.
18. [CustomerFirst](https://www.capterra.co.uk/software/28128/customerfirst) (0 reviews) — Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more.
19. [Seraph](https://www.capterra.co.uk/software/135361/seraph) (0 reviews) — Open source web-based highly customisable customer support management system for IT support companies.
20. [USU IT Service Management](https://www.capterra.co.uk/software/147064/usu-valuemation-itsdm) (0 reviews) — USU IT Service Management is a modular, fully ITIL-compliant software suite. It offers everything IT organizsations need.
21. [Helpy](https://www.capterra.co.uk/software/149741/helpy) (0 reviews) — A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and support communities.
22. [Zeus](https://www.capterra.co.uk/software/94128/zeus) (0 reviews) — Web-based service desk and equipment management solution with enterprise asset management.
23. [Akio.CX](https://www.capterra.co.uk/software/158998/akio) (0 reviews) — Akio.CX is a unified omnichannel customer relations platform, combined with a complete listening and analytics system.
24. [Kundo](https://www.capterra.co.uk/software/160987/kundo) (0 reviews) — All-in-one platform for your digital customer service. Email, chat, enquiry forum and social media.
25. [uCare Help Desk](https://www.capterra.co.uk/software/170364/ucare-help-desk) (0 reviews) — Free and open source software that has a help desk for your business with agents, usergroups, search, filter, and assigned tickets.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

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Our solution Naofix is ideal for whether you are a small business or an enterprise class corporation and will transform your support operations into a strategic asset, this resulting in the power of AI to work harder improving efficiency and driving toward increased stakes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/543bda62-d6ee-43ba-a338-56e4f00fe1d6.png","url":"https://www.capterra.co.uk/software/1065506/naofix","@type":"ListItem"},{"name":"Atomicwork","position":15,"description":"Atomicwork is a comprehensive agentic service management platform, designed to enhance enterprise productivity and streamline service management across various business functions like IT, HR, or Finance. 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You can turn your trial into a full version by purchasing a license from our website.\n\nTo know more similar products, visit apps365.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9ad7fd5b-1af1-496f-96bf-a2ef6a09a0da.png","url":"https://www.capterra.co.uk/software/1074296/Helpdesk-365","@type":"ListItem"},{"name":"Workelevate","position":17,"description":"Workelevate is a digital employee experience (DEX) platform that empowers employees with an AI Copilot, enabling them to resolve issues instantly, 24x7—enhancing both experience and productivity. For IT teams, Workelevate offers comprehensive endpoint management, providing enhanced visibility and control to drive operational efficiency across the organization. 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The software integrates customer communications between support, help desk, development, and professional services teams. 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