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description: Page 12 - Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 12 - Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [SteadyPoint Helpdesk](https://www.capterra.co.uk/software/180106/steadypoint-office-365-help-desk) — 4.5/5 (2 reviews) — Helpdesk is an ITIL \& HIPAA-compliant SharePoint Add-in for ticket management, automation, SLA tracking, reporting, and self-service.
2. [Omnicus](https://www.capterra.co.uk/software/183314/omnicus) — 4.5/5 (2 reviews) — Support, engage and retain your customers across voice, chat, email, social media and SMS in one unified interface.
3. [Wavity](https://www.capterra.co.uk/software/184118/wavity) — 4.5/5 (2 reviews) — Wavity enables organizations of all sizes to build a variety of easy-to-use digital workflows quickly and cost effectively.
4. [AISERA](https://www.capterra.co.uk/software/204926/ai-service-desk) — 4.5/5 (2 reviews) — AISERA solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service.
5. [SAP Service Cloud](https://www.capterra.co.uk/software/205276/sap-service-cloud) — 4.5/5 (2 reviews) — Bridge the gap between front-office engagements and back-office processes to create a unified service experience with SAP Service Cloud
6. [Consol CM/Helpdesk](https://www.capterra.co.uk/software/1010886/consol-cmhelpdesk) — 5.0/5 (2 reviews) — ConSol CM/Helpdesk is a solution designed for efficient IT support for customers and employees.
7. [Tactful AI](https://www.capterra.co.uk/software/1018604/tactful-ai-helpdesk) — 5.0/5 (2 reviews) — AI-powered and effortlessly configurable customer service platform for outstanding customer satisfaction and team productivity.
8. [Insightly Service](https://www.capterra.co.uk/software/1022758/insightly-service) — 4.0/5 (2 reviews) — Service is the newest addition to the Insightly unified suite of customer relationship management applications.
9. [Saufter.io](https://www.capterra.co.uk/software/1031006/saufter-io) — 5.0/5 (2 reviews) — Customer service + ChatGPT.
10. [Plumsail HelpDesk](https://www.capterra.co.uk/software/1032533/plumsail-helpdesk) — 5.0/5 (2 reviews) — It is a help desk software that helps businesses manage tickets, automate recurring tasks, access knowledge base, and more.
11. [ZOE](https://www.capterra.co.uk/software/1032789/zoe) — 5.0/5 (2 reviews) — ZOE is a cloud-based IT ticketing software that includes customer management, issue tracking, knowledge base management, and more.
12. [SAAS First](https://www.capterra.co.uk/software/1049064/saas-first) — 5.0/5 (2 reviews) — Milly by SAAS First is an AI chatbot for SaaS SMEs, enhancing support with real-time, accurate responses \& 24/7 availability.
13. [CX Genie](https://www.capterra.co.uk/software/1069278/CX-Genie) — 4.0/5 (2 reviews) — CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
14. [zofiQ](https://www.capterra.co.uk/software/1073866/zofiQ) — 4.5/5 (2 reviews) — AI copilot that automates MSP help desk and operations software for managed service providers by integrating into existing PSAs.
15. [WonderDesk](https://www.capterra.co.uk/software/167/wonderdesk) — 5.0/5 (1 reviews) — Web-based help desk solution that allows you to utilize remote technicians.
16. [Ulysses Suite](https://www.capterra.co.uk/software/20037/ulysses-suite) — 4.0/5 (1 reviews) — Customer service solution that enables sales force automation, service management, facilities management, and compliance management.
17. [Artologik HelpDesk](https://www.capterra.co.uk/software/38348/helpdesk) — 5.0/5 (1 reviews) — HelpDesk Ticket Software for external/internal Support, Delegation, FAQ \& Flexible \& Easy request Registration, Efficient reports
18. [Tender Support](https://www.capterra.co.uk/software/120649/tender-support) — 4.0/5 (1 reviews) — Tender Support is a cloud-based help desk, knowledge base, and forum software that helps businesses extend customer service.
19. [Elementool Help Desk](https://www.capterra.co.uk/software/127380/elementool-help-desk) — 4.0/5 (1 reviews) — A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.
20. [SP IT Helpdesk](https://www.capterra.co.uk/software/144918/sp-intranet-365) — 4.0/5 (1 reviews) — A no-code helpdesk on Microsoft 365—SP IT Helpdesk manages tickets and IT support from one place using SharePoint and Teams.
21. [CRMdesk](https://www.capterra.co.uk/software/146819/crmdesk) — 5.0/5 (1 reviews) — Web-based help desk, customer service and online support software.
22. [Enterprise Service Desk](https://www.capterra.co.uk/software/152682/enterprise-service-desk) — 4.0/5 (1 reviews) — A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
23. [HelpMaster](https://www.capterra.co.uk/software/16144/helpmaster) — 5.0/5 (1 reviews) — Web enabled Windows based help desk software with advanced workflow design and email integration.
24. [Focus Desk](https://www.capterra.co.uk/software/155334/focus-desk) — 5.0/5 (1 reviews) — Focus Desk is a state-of-the-art system for automatic logging of customer inquiries and their quick, easy handling for improved service
25. [Gfacility](https://www.capterra.co.uk/software/174067/gfacility) — 5.0/5 (1 reviews) — Gfacility is a modern IWMS solution that uses artificial intelligence to simplify \& automate the workplace.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Milly streamlines customer support, learns from your content, and provides accurate, real-time responses. When activated, she manages all incoming chats and transfers unresolved queries to your team. 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Self-service, knowledge, email integration, auto-routing, alerts, and more. Scalable, affordable for small & mid-size organizations (SMBs), global enterprises, government Defense. Cost effective with free end users; flexible delivery on-premises or cloud; easy to administer without developers; highly configurable, codeless automation; deploy quickly with out-of-box functions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f37e12f3-ab15-4b7f-9ed7-4acb120701eb.png","url":"https://www.capterra.co.uk/software/152682/enterprise-service-desk","@type":"ListItem"},{"name":"HelpMaster","position":23,"description":"HelpMaster is designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, request fulfillment & management, workflow automation, email response management & web self-service. Businesses looking for a solution that can be aligned with the principles of ITIL will find HelpMaster an intelligently designed & powerful tool. With thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/761f7f21-6a12-4d46-9507-c083ee9b5b78.png","url":"https://www.capterra.co.uk/software/16144/helpmaster","@type":"ListItem"},{"name":"Focus Desk","position":24,"description":"Focus Desk is a new solution which allows quick and easy customer issue management. Questions, orders, complaints, returns, and any other issues get automatically registered and then resolved in a timely and streamlined way, making customer care faster and more efficient.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b80186eb-3081-4755-b77e-f2e5060dbcdb.png","url":"https://www.capterra.co.uk/software/155334/focus-desk","@type":"ListItem"},{"name":"Gfacility","position":25,"description":"Gfacility is a modern Integrated Workplace Management System (IWMS) that leverages artificial intelligence to streamline facility operations, enhance workplace experiences, and automate repetitive tasks across your organization. Designed for enterprises, municipalities, and service providers, Gfacility centralizes room bookings, service requests, asset tracking, and task management into one unified platform.\n\nThis cloud-based solution supports teams in managing both physical spaces and operational workflows, while ensuring compliance, reducing manual workloads, and improving service quality. Gfacility distinguishes itself by combining powerful configuration options with embedded AI - making it not just a management tool, but a smart workplace engine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/179f6d01-ace9-4e99-9e50-c5801da4ce2d.jpeg","url":"https://www.capterra.co.uk/software/174067/gfacility","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30008/help-desk/software?page=12#itemlist","numberOfItems":25}
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