---
description: Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
3. [Xurrent](https://www.capterra.co.uk/software/146207/itrp) — 4.7/5 (27 reviews) — AI Service Desk with intelligence included. Summarize, route and resolve faster with a native virtual agent and automations that scale.
4. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (523 reviews) — AI-powered help desk that resolves requests instantly and routes the rest to the right agent.
5. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
6. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (803 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
7. [Remote Monitoring and Management](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (461 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
8. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
9. [SparrowDesk](https://www.capterra.co.uk/software/1080629/SparrowDesk) (0 reviews) — AI-powered help desk software with Zoona AI to manage tickets, automate workflows, and improve support efficiency.
10. [VIZOR IT Asset Management](https://www.capterra.co.uk/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) — Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now.
11. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
12. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
13. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
14. [InvGate Service Management](https://www.capterra.co.uk/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
15. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
16. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11642 reviews) — Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.
17. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5318 reviews) — Connecteam is one app for all your business management needs, like team scheduling, time tracking, task management, and communication.
18. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2080 reviews) — NetSuite, the world’s \#1 cloud ERP, provides the visibility and control needed to make smart decisions, fast, and grow with confidence.
19. [BeyondTrust Remote Support](https://www.capterra.co.uk/software/86962/bomgar) — 4.6/5 (2011 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
20. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1728 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
21. [Appy Pie](https://www.capterra.co.uk/software/140928/appy-pie) — 4.6/5 (1394 reviews) — Cloud-based, no-code platform for building native iOS and Android apps, websites, chatbots, and automated workflows using.
22. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1334 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
23. [Fin](https://www.capterra.co.uk/software/1077853/Fin) — 4.5/5 (1153 reviews) — Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel.
24. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
25. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

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## Related Categories

- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)

## Links

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Pair Service Hub with Sales and Marketing Hub to support the entire customer journey in HubSpot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.uk/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Vision Helpdesk","position":13,"description":"Vision Helpdesk offers Customer Service Software Tools - \n\n1) Help Desk Software (Multi Channel Help Desk)\n2) Satellite Help Desk (Multi Brand Help Desk)\n3) Service Desk (ITIL / ITSM PinkVerify Certified)\n4) Live Chat Software\n\nVision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.\n\nVision Helpdesk is trusted by 15000 plus companies across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.capterra.co.uk/software/102230/vision-helpdesk","@type":"ListItem"},{"name":"InvGate Service Management","position":14,"description":"InvGate Service Desk is a modern help desk built for IT support centers of all sizes, with a particular eye on business process and standards compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.co.uk/software/133392/service-desk","@type":"ListItem"},{"name":"Freshdesk","position":15,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://images.g2crowd.com/uploads/product/image/8eac408c131f013530178efd9a9ca600/freshdesk.png","url":"https://www.capterra.co.uk/software/124981/freshdesk","@type":"ListItem"},{"name":"TeamViewer ONE","position":16,"description":"TeamViewer transforms help desk operations by enabling instant, secure remote support—no matter where users or devices are located. Integrated with ServiceNow and many other popular solutions, IT teams can resolve technical issues faster, reduce downtime, and improve employee satisfaction through seamless remote troubleshooting. Built-in chat, file transfer, and session recording features ensure efficient and transparent support. With TeamViewer, help desk teams work smarter and respond quicker, without sacrificing security or service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/475c5739-e3c4-4b32-87f5-9faef564c4ae.png","url":"https://www.capterra.co.uk/software/122252/teamviewer","@type":"ListItem"},{"name":"Connecteam","position":17,"description":"Connecteam is a mobile-first workforce management app that helps organizations with deskless teams boost communication, retain staff, and improve operations. It includes powerful tools for scheduling, time tracking, task management, HR, training, and communication—built for frontline realities.\n\nSave time with AI-assisted scheduling, GPS time tracking, mobile checklists, forms, and instant communication. Onboard new hires, automate timesheets, and run mobile courses with AI-generated content—all in one app.\n\nConnecteam AI boosts productivity:\n\nAI Agent: Chat-based answers from in-app resources.\n\nAuto Scheduling: AI builds reliable schedules in seconds.\n\nAI Course Creator: Turn topics into full courses instantly.\n\nFile to Form: Snap a form photo, get a digital version.\n\nAI Updates: Auto-translate & improve team updates.\n\nSpeech to Text: Hands-free form entry.\n\nPlus, enable secure access with Active Directory SSO.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2eb9cf79-d85e-4c42-b830-38b3ba6e5ea1.png","url":"https://www.capterra.co.uk/software/153140/connecteam","@type":"ListItem"},{"name":"NetSuite","position":18,"description":"NetSuite is the #1 AI-powered cloud ERP, helping organizations streamline operations, improve visibility, and accelerate growth on a single, integrated cloud business suite. Designed to grow with your business, NetSuite brings together accounting, inventory and order management, procurement, CRM, human resources, commerce, and more. Ask Oracle enables users to interact with NetSuite through natural language by answering questions, analyzing business data, surfacing insights, and providing guidance-all within NetSuite’s existing security, roles, permissions, and controls. Embedded into everyday workflows, Ask Oracle helps users make faster, more informed decisions and take action without disrupting their work. Agents and agentic workflows extend these capabilities by automating tasks & coordinating work across multiple steps. Supporting more than 44,000 organizations in over 220 countries and territories, NetSuite provides the scalability, flexibility, and intelligence businesses need.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.co.uk/software/135757/netsuite","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":19,"description":"BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.capterra.co.uk/software/86962/bomgar","@type":"ListItem"},{"name":"LiveChat","position":20,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Appy Pie","position":21,"description":"Appy Pie is a cloud-based, no-code platform that lets individuals and businesses build native mobile apps, websites, and automated workflows without writing any code. Users can create and publish apps for iOS and Android, design websites, and connect third-party tools through a drag-and-drop interface.\n\nAppy Pie supports a wide range of use cases, including appointment booking, push notifications, e-commerce, and customer engagement. Businesses use it to launch digital products quickly without hiring developers.\n\nThe platform includes AI-assisted design tools, app monetization options, real-time analytics, and integrations with hundreds of popular services. Appy Pie is well suited for small businesses, startups, freelancers, and enterprise teams across industries such as retail, hospitality, education, and healthcare.","image":"https://images.g2crowd.com/uploads/product/image/96fae132e4a773aa4499b9e81dfe20ae/appy-pie.png","url":"https://www.capterra.co.uk/software/140928/appy-pie","@type":"ListItem"},{"name":"Odoo","position":22,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.uk/software/135618/odoo","@type":"ListItem"},{"name":"Fin","position":23,"description":"Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel – including chat, email, voice, SMS, social, and more – in over 45 languages. It works across the entire customer journey, from\n\nIt is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues.\n\nFin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in.\n\nIt runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/975bf4a5-19a6-4c38-bb6d-cfe351cb8d43.png","url":"https://www.capterra.co.uk/software/1077853/Fin","@type":"ListItem"},{"name":"Bitrix24","position":24,"description":"Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":25,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"}],"numberOfItems":25}
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