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Help Desk Software for Mac

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The most advanced AI-Powered Help Desk in the market, with generative AI implemented into every element of service management Learn more about SysAid
SysAid next-gen of AI-Powered Help Desk software: a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Learn more about SysAid

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer Learn more about Salesforce Service Cloud
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level. Learn more about Salesforce Service Cloud

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993. Learn more about TOPdesk
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away. Learn more about TOPdesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Front is how companies scale customer support, combining the efficiency of a help desk with the familiarity of email. Learn more about Front
Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
InvGate Service Desk is a modern help desk built for IT support centers of all sizes. Learn more about InvGate Service Desk
InvGate Service Desk is a modern help desk built for IT support centers of all sizes, with a particular eye on business process and standards compliance. Learn more about InvGate Service Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
United Kingdom Local product
Discover Sunrise's service desk software, designed to optimise your IT help desk operations. Learn more about Sunrise ITSM
Discover Sunrise's service desk software, designed to optimise your IT help desk operations. Our comprehensive help desk platform empowers your service desk team to focus on what truly matters - delivering outstanding service. Our self-service portal empowers end-users to log and manage their own IT support tickets, enhancing their experience while simultaneously reducing calls and emails to the service desk team. Learn more about Sunrise ITSM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
United Kingdom Local product
We're all about empowering your organisation to scale up and forge stronger relationships with Internal and External customers. Learn more about Simplisys Service Desk
At ServoDesk, we had a straightforward goal: create a service management tool that's not only easy to afford but also packed with all the features you need. We wanted something that anyone could use without a steep learning curve, but that could also be set up in no time at all. We came up with the ServoDesk Service Desk, a top-notch tool for managing services. It's built to help organisations, big or small, to easily adopt best practices like ITIL, whether they're looking after their own team or serving external customers. One of the best things about our service desk is how it brings different departments together under one roof. Whether it's IT, Facilities, HR, or any other department, they can all use the same system to handle requests and sort out issues. This means less time spent learning new systems and more time doing what matters. Learn more about Simplisys Service Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient. Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere. Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets. By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient. Learn more about NinjaOne

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) 4) Live Chat Software Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support. Learn more about Issuetrak
Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. Our help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations. Regardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today. Learn more about Issuetrak

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise PSA
Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. Learn more about ConnectWise PSA

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
United Kingdom Local product
HaloCRM is a cloud-based help desk solution for businesses of all sizes. Learn more about HaloCRM
HaloCRM is a powerful help desk solution, designed for growing teams in need of an all-inclusive tool that scales limitlessly. With no hidden fees or locked features, HaloCRM's omnichannel platform offers advanced reporting, knowledge base management, automation, ticket management, SLA's and much more. Quick to launch, master and scale, HaloCRM can flexibly centralise your customer communications with powerful yet intuitive functionality to drive exceptional customer satisfaction. Learn more about HaloCRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
United Kingdom Local product
HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. Learn more about HaloITSM
HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. HaloITSM will standardize your processes, deliver valuable analytics, and extend to the needs of any department within your organisation. Match your service delivery to the true needs of your business - present, and future. Learn more about HaloITSM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Learn more about BeyondTrust Remote Support

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand. Learn more about LiveChat

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess. Learn more about TeamSupport

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users. Learn more about Bitrix24

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking