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Help Desk Software for Mac
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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Learn more about Salesforce Service Cloud
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer journey. Every interaction, from messaging and phone to video and in-person, is powered by intelligent automation and collaborative employee experiences. With unified data across every department, Service Cloud 360 enables Trailblazers worldwide to have a complete view of every customer and take engagement to the next level.
Learn more about Salesforce Service Cloud
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
Learn more about Zoho Desk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
Learn more about InvGate Service Management
InvGate Service Desk is a modern help desk built for IT support centers of all sizes, with a particular eye on business process and standards compliance.
Learn more about InvGate Service Management
Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
IT Service management solution that combines a ready-to-use ITSM tool with in-house experts – here to make service happen since 1993.
Learn more about TOPdesk
TOPdesk is the only ITSM tool that combines a quick set-up with personal guidance. Get started with user-friendly features and best practices to manage tickets, track assets and share knowledge, so your end users experience 5* services every day. Thanks to our step-by-step approach, even busy service teams can beat the chaos and find time for improvements. You don't need a coding wizard to maintain the tool – promise. Want more help? Our 900 in-house specialists are just a phone call away.
Learn more about TOPdesk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient.
Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets.
By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient.
Learn more about NinjaOne
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk & Live Chat Software Tools for every size business.
Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools -
1) Help Desk Software (Multi Channel Help Desk)
2) Satellite Help Desk (Multi Brand Help Desk)
3) Service Desk (ITIL / ITSM PinkVerify Certified)
4) Live Chat Software
Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.
Vision Helpdesk is trusted by 15000 plus companies across the globe.
Learn more about Vision Helpdesk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
Learn more about LiveChat
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand.
Learn more about LiveChat
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Local product
Tidio is an innovative help desk platform that enables you to create exceptional customer journeys with omnichannel communication, tick
Learn more about Tidio
Tidio is an AI-powered help desk platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value requests. Free plans available
Learn more about Tidio
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations
Learn more about CX Genie
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.
CX Genie's Help Desk solution is designed to streamline your support operations, enabling you to provide exceptional service while efficiently managing your support team.
With tools to assign tasks, track performance, and facilitate seamless communication, our Help Desk platform ensures that your support efforts are always organized, efficient, and effective.
CX Genie integrates with social media, messaging apps, CRM systems, and more - providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences.
Learn more about CX Genie
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
VIZOR is an ITIL best practice helpdesk issue tracking solution for IT end user and customer support. Try now for Free.
Learn more about VIZOR IT Asset Management
VIZOR is an ITIL best practice helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free.
Learn more about VIZOR IT Asset Management
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Designed for those with high value, noisy customers that need help in making those interactions as easy as possible.
Learn more about Supportbench
Designed for those with high value, noisy customers that need help in making those interactions as easy as possible.
We excel in B2B, SaaS, manufacturing and supply chain with advanced AI features included in every plan.
Automate and streamline your support with AI-driven knowledge base creation, response regeneration, and case summarization.
Enhance customer engagement with our AI chatbot and gain comprehensive insights through customizable views and detailed reporting.
Supportbench simplifies complex interactions and boosts efficiency, ensuring top-notch support for high-demand customers.
Discover the power of AI in your support operations with Supportbench.
Learn more about Supportbench
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
Learn more about Issuetrak
Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak.
Our help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations.
Regardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today.
Learn more about Issuetrak
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Learn more about HappyFox Help Desk
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting.
HappyFox is easy to setup and offers an intuitive interface.
Learn more about HappyFox Help Desk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Alcea HelpDesk is a complete tracking system that includes Issue Tracking, Knowledge Base, Contract & Opportunity Tracking
Learn more about Alcea Helpdesk
Alcea HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isn't just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being handled. Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated.
Learn more about Alcea Helpdesk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
SysAid is a comprehensive AI-powered Help Desk software that utilizes generative AI to effortlessly empower agents and their end-users
Learn more about SysAid
SysAid is the next-gen of AI-Powered Help Desk platforms: a comprehensive solution with generative AI implemented into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential.
Employees are no longer left frustrated by clunky interfaces or long wait times. SysAid delivers a fully conversational user experience, allowing them to interact with the help desk through chat, email, familiar platforms like Teams, or a self-service portal.
The impact goes beyond efficiency. SysAid fosters a culture of exceptional service. Employees consistently receive reliable, easily accessible support, boosting morale and productivity.
Learn more about SysAid
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Local product
Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
Learn more about ServoDesk
Improve service performance with ServoDesk. By adopting the latest web technologies including AI ServoDesk is designed to enable service departments to prioritise and resolve issues speedily in line with Resolution targets (sla's) . Ease of Use and Automations are at the heart of ServoDesk, from code less workflows to Ai powered knowledge management and self help.
One of the best things about ServoDesk is how it delivers true Enterprise Service Management by enabling different departments to adopt best practice in service delivery. Whether it's IT, Facilities, HR, or any other department, they can all use the same platform and configured the system to meet the individual departments needs.
Learn more about ServoDesk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Learn more about BeyondTrust Remote Support
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.
Learn more about Bitrix24
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
Learn more about EngageBay CRM
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
Learn more about TeamSupport
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
Learn more about ISL Light
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
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Features
- Access Controls/Permissions
- Automated Routing
- Collaboration Tools
- Self Service Portal
- Multi-Channel Communication
- Real-Time Notifications
- Workflow Management
- Activity Dashboard
- Service Level Agreement (SLA) Management
- Macros/Templated Responses
- Alerts/Escalation
- Reporting/Analytics