---
description: Page 4 - Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 4 - Call Centre Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) > [Page 4](https://www.capterra.co.uk/directory/30007/call-center/software?page=4)

# Call Centre Software

Canonical: https://www.capterra.co.uk/directory/30007/call-center/software

Page: 4 / 20\
Prev: [Previous page](https://www.capterra.co.uk/directory/30007/call-center/software?page=3)\
Next: [Next page](https://www.capterra.co.uk/directory/30007/call-center/software?page=5)

> Call Centre software is a business solution that allows call centre agents to automate and standardise the process of receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These software for call centers enable better monitoring of the customer experience, and improve workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Centre phone systems manage and catalogue the process of customer calls and often allow customers to track the progress of their requests via the internet. Call Centre software is related to Customer Service software and Help Desk software. Compare product reviews and features to help find the best Call Centre Software for your business in the UK.

-----

## Products

1. [Voiptime Cloud](https://www.capterra.co.uk/software/178440/voiptime-outbound-call-center) — 4.8/5 (80 reviews) — Improve the quality of customer interactions and stay in touch 24/7 with reliable Voiptime Contact Center software.
2. [Kustomer](https://www.capterra.co.uk/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
3. [Phonexa](https://www.capterra.co.uk/software/156125/phonexa) — 5.0/5 (75 reviews) — Cloud PBX utilizes a smart IVR system and other features to show users their caller journeys and generate call and agent scoring.
4. [Dialshree](https://www.capterra.co.uk/software/144944/dialshree) — 4.7/5 (74 reviews) — Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries.
5. [FluentStream](https://www.capterra.co.uk/software/138973/fluentstream) — 4.6/5 (71 reviews) — FluentStream is a business phone system that provides all the call center features you need at the best price possible.
6. [Vonage Contact Center](https://www.capterra.co.uk/software/104649/contactworld) — 4.3/5 (70 reviews) — Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
7. [Kavkom](https://www.capterra.co.uk/software/140624/predictive-dialer-pbx) — 4.7/5 (70 reviews) — Call centers have special needs in therm of telephony. Kavkom phone system helps them to deliver the best service to their customers.
8. [Exotel](https://www.capterra.co.uk/software/134642/exotel) — 4.3/5 (69 reviews) — India’s truly connected customer conversation platform lets you deliver the best CX. Become the brand that your customers love\!
9. [Aspect Unified IP](https://www.capterra.co.uk/software/161744/alvaria) — 4.3/5 (69 reviews) — Aspect Unified IP is the premier enterprise contact centre platform and all-in-one solution for high-volume, compliant customer contact
10. [RingByName](https://www.capterra.co.uk/software/169306/ringbyname) — 4.6/5 (69 reviews) — RingByName is a powerful cloud phone service designed to make your business more efficient and save you money.
11. [MyOperator](https://www.capterra.co.uk/software/159433/myoperator) — 4.2/5 (68 reviews) — What if your business never missed a single customer call or WhatsApp message? That’s exactly what MyOperator makes possible.
12. [Zadarma](https://www.capterra.co.uk/software/166095/zadarma) — 3.7/5 (64 reviews) — Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries
13. [AVOXI](https://www.capterra.co.uk/software/178939/avoxi-genius) — 4.8/5 (59 reviews) — Manage your call center with the AVOXI Platform to better manage team performance, call routing and the customer experience.
14. [TCN](https://www.capterra.co.uk/software/84252/tcn) — 4.5/5 (57 reviews) — Welcome to the TCN contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions
15. [VoIPstudio](https://www.capterra.co.uk/software/162502/voipstudio) — 4.7/5 (55 reviews) — International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses.
16. [3CLogic](https://www.capterra.co.uk/software/121250/cloud-call-center) — 4.3/5 (49 reviews) — Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees.
17. [Sharpen](https://www.capterra.co.uk/software/145658/sharpen) — 4.4/5 (48 reviews) — Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
18. [8x8 Contact Center](https://www.capterra.co.uk/software/161523/contactnow) — 4.3/5 (47 reviews) — 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.
19. [Call Center Studio](https://www.capterra.co.uk/software/176017/alotech) — 4.5/5 (47 reviews) — A scalable, AI-based, remote-friendly, intuitive cloud-native CCaaS to ensure efficiency.
20. [Zoho Voice](https://www.capterra.co.uk/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center.
21. [Monster VoIP](https://www.capterra.co.uk/software/182736/mv-business-voip) — 4.7/5 (44 reviews) — MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, \& other unified communications tool.
22. [Scorebuddy](https://www.capterra.co.uk/software/124360/scorebuddy) — 4.5/5 (43 reviews) — Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions.
23. [SparkTG VCC](https://www.capterra.co.uk/software/137672/ivr) — 4.7/5 (42 reviews) — Cloud call center software for India — IVR, ACD, skill-based routing, call recording, real-time dashboards \& CRM integration.
24. [Ultatel Cloud Business Phone System](https://www.capterra.co.uk/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) — Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity \& boost ROI.
25. [CloudCall](https://www.capterra.co.uk/software/135009/cloudcall) — 4.0/5 (40 reviews) — AI-powered communications platform with deep CRM integration, real-time coaching, and hyperscale AWS infrastructure.

-----

Page: 4 / 20\
Prev: [Previous page](https://www.capterra.co.uk/directory/30007/call-center/software?page=3)\
Next: [Next page](https://www.capterra.co.uk/directory/30007/call-center/software?page=5)

## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Capterra UK","url":"https://www.capterra.co.uk/","@type":"WebSite","@id":"https://www.capterra.co.uk/#website","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Centre Software","description":"Page 4 - Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.","url":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4","about":{"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#webpage","mainEntity":{"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"https://www.capterra.co.uk/directory/30007/call-center/software","@type":"ListItem"},{"name":"Page 4","position":3,"item":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#breadcrumblist"},{"name":"What is Call Centre software? | Key features, Benefits and Trends","description":"Call Centre software is a business solution that allows call centre agents to automate and standardise receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity.","@type":"VideoObject","@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#video","embedUrl":"https://www.youtube.com/embed/ZWiMEaCX6ZQ?enablejsapi=1&cc_load_policy=1&cc_lang_pref=en","thumbnailUrl":["https://img.youtube.com/vi/ZWiMEaCX6ZQ/mqdefault.jpg"],"uploadDate":"2022-04-09"}]}
</script><script type="application/ld+json">
  {"name":"Page 4 - Call Centre Software - Price Comparison &amp; Reviews - Capterra UK 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Voiptime Cloud","position":1,"description":"Provide excellent customer support and triple your telesales with a cloud-based multichannel Voiptime Contact Center solution! Intelligent call routing, ACD, multi-level IVR, Progressive & Predictive dialer (with flexible redialing rules, time zone settings), flexible call script builder, live call monitoring, ultimate reporting, and powerful REST API. Get up and running in less than 48 hours, with a fully configured environment and reliable VoIP lines with affordable rates in 200 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/56d75438-a5d1-4ba7-ad45-38b65c020b69.png","url":"https://www.capterra.co.uk/software/178440/voiptime-outbound-call-center","@type":"ListItem"},{"name":"Kustomer","position":2,"description":"Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consistent and personalized service and support through a single timeline view.\n\nA key feature is the AI Agent Studio, which allows businesses to create custom AI agents that resolves inquiries instantly, freeing human agents to focus on complex issues. Proactive service capabilities help anticipate and resolve customer needs before they arise, ensuring personalized experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/31643d62-24ae-4e19-a009-ca7aae8df582.jpeg","url":"https://www.capterra.co.uk/software/158128/kustomer","@type":"ListItem"},{"name":"Phonexa","position":3,"description":"Phonexa is an enterprise-grade tracking software for performance, affiliate and partner marketing. The Phonexa Suite is the underlying tech that carries through the consumer lead and call lifecycle, helping performance marketing teams drive ROI for brands across affiliate, partner, and paid channels. Through its single operating solution, the Phonexa Suite gives D2C publishers, networks, agencies, and brands unprecedented access and control to campaigns and eliminates lack of transparency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5e597fa8-3e5a-4c01-939e-16525f1cc3ed.png","url":"https://www.capterra.co.uk/software/156125/phonexa","@type":"ListItem"},{"name":"Dialshree","position":4,"description":"DialShree is a popular call center solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers.\nOur VoIP \n\nDialShree has some futuristic add-ons to offer more consolidated call center software to specific industries.\nVisit us @ https://elisiontec.com/products/contact-center-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cca13c20-b6b9-495a-b6bc-fe2d58900e0f.jpeg","url":"https://www.capterra.co.uk/software/144944/dialshree","@type":"ListItem"},{"name":"FluentStream","position":5,"description":"From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream offers dynamic cloud-based technology for all businesses and helps you achieve the best performance possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/24f18e95-239c-4af6-985c-17875ed0d52c.png","url":"https://www.capterra.co.uk/software/138973/fluentstream","@type":"ListItem"},{"name":"Vonage Contact Center","position":6,"description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users.\nVonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/37dbba52-bdb5-4a00-a50b-dc57a7802267.png","url":"https://www.capterra.co.uk/software/104649/contactworld","@type":"ListItem"},{"name":"Kavkom","position":7,"description":"Hosted VoIP Business Phone Services and More\nKAVKOM business cloud hosted solutions help enterprises serve their customers better and increase sales with mobile and flexible solutions that allow do business faster, anywhere, anytime. \nFrom hosted VoIP business phone services and cloud-based call center software to unified communications, our services are easy to use, advanced, reliable and tailor-made.\nCollaborating with your customers and your teams becomes easier!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4926ef8c-c02a-4dae-86a9-085eb1a2484b.png","url":"https://www.capterra.co.uk/software/140624/predictive-dialer-pbx","@type":"ListItem"},{"name":"Exotel","position":8,"description":"Exotel is the emerging market’s leading customer conversation platform and business-focused virtual telecom operator. \n\nSince its 2011 inception, Exotel's connected conversation platform has powered over 70 million daily conversations for 7000+ businesses across India, SE Asia, and MEA. \n\nToday, its omnichannel contact center, communication API suite, and conversational AI platforms are vital in managing customer conversations for rapidly growing businesses in these regions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a6958615-76dc-4072-b8fd-94ca2f371f27.png","url":"https://www.capterra.co.uk/software/134642/exotel","@type":"ListItem"},{"name":"Aspect Unified IP","position":9,"description":"Aspect Unified IP is the premier enterprise contact centre platform for high-volume, compliant customer contact. Bringing the full suite of Aspect contact management applications together in one place, on one platform, enabling informed and empowered agents to keep talking, typing and conversing. This powerful software solution powers millions of interactions daily and helps enterprises provide differentiated, superior omnichannel customer experiences across voice, email, chat, SMS, and social.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/13a56c89-9c79-41a9-a5c5-fcd1a8ce3a9b.png","url":"https://www.capterra.co.uk/software/161744/alvaria","@type":"ListItem"},{"name":"RingByName","position":10,"description":"RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing.  Our goal is to help businesses build better relationships with their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/718ebe2a-a548-4854-84d7-4ebce3a8272b.png","url":"https://www.capterra.co.uk/software/169306/ringbyname","@type":"ListItem"},{"name":"MyOperator","position":11,"description":"As India’s largest Unified Communications Software with Call + WhatsApp platform, MyOperator empowers businesses, whether MSMEs or large enterprises, to manage customer conversations seamlessly across voice and chat, 24x7, with 99.9% uptime and dedicated support.\nWhy do 15,000+ brands trust MyOperator?\nBecause it delivers scale, speed, and smart automation—all in one platform.\n\n✅ 2.5+ billion customer conversations powered across industries\n✅ Highly rated on Google, G2, and Capterra\n✅ Automate support using AI-powered Voice & WhatsApp bots\n✅ Launch intelligent WhatsApp campaigns with real-time tracking\n✅ Run customer service on the VoIP-enabled Call + WhatsApp suite\nWhat communication tools does MyOperator offer?\nIntegrated Call + WhatsApp Solutions\nWhatsApp Business API\nIVR and Toll-Free Numbers\nReal-Time Analytics & Call Reports\nAI-based Speech Analysis\nVoIP and Call Blasting\nCorporate Line Dialer App\nCRM and Third-party Integrations\nBulk SMS and Campaign Manager","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a3abf21-1a0a-4b09-81b8-af1342c12315.png","url":"https://www.capterra.co.uk/software/159433/myoperator","@type":"ListItem"},{"name":"Zadarma","position":12,"description":"Call Center can be the \"face\" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma can become your trusted tool for all voice communication. Attractive rates that do not depend on the number of your agents and no required equipment will allow you to present the best side of your company.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/88ddc86a-d6f7-4699-8a6e-42739cd22839.png","url":"https://www.capterra.co.uk/software/166095/zadarma","@type":"ListItem"},{"name":"AVOXI","position":13,"description":"Manage your call center with the AVOXI Platform to improve team performance, call routing and quality, and create a premier experience for your customers. Use call recording or live call coaching to train your agents or support them through difficult customer calls. Create the best IVR experience using skills-based routing, queue callback and any customized journey you desire with our easy-to-use platform. AVOXI's simple, affordable contact center solution solves your problems today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8bc09efe-f32c-419e-b450-84df0c45f237.png","url":"https://www.capterra.co.uk/software/178939/avoxi-genius","@type":"ListItem"},{"name":"TCN","position":14,"description":"TCN combines a deep understanding of the needs of contact centers with a highly affordable delivery model, ensuring immediate access to robust call center technology, including inbound, outbound, omnichannel, Interactive Voice Response, call recording, texting and Conversational Analytics solutions. Not only are these tools built for scale and ease of use, but they also help you optimize your operations and adhere to industry regulations – without dealing with minimums or contracts. Ultimately, TCN is a leading cloud-based contact center technology provider for enterprises, contact centers, business process outsourcing companies and collection agencies of all sizes worldwide. Plus, TCN provides valuable AI-powered integration and automation to your current tech stack.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da8fe8f4-850b-46c4-8508-50195f0f134e.png","url":"https://www.capterra.co.uk/software/84252/tcn","@type":"ListItem"},{"name":"VoIPstudio","position":15,"description":"International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses. Enhance your sales and customer support teams' productivity and efficiency while improving QoS and customer satisfaction. Enable your teams to work from home. More than 40 advanced features, including Call Routing, CTI Integrations, Call Logging, Call Recording, IVR, ACD Queue Management, and Wallboard. Omnichannel 24/7 support service. Thousands of customers trust us!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d27fa623-4636-4888-bb15-924967bfaf57.png","url":"https://www.capterra.co.uk/software/162502/voipstudio","@type":"ListItem"},{"name":"3CLogic","position":16,"description":"3CLogic transforms customer and employee experiences with its patented and award-winning Voice AI and Cloud Contact Center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms, such as ServiceNow. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Voice AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b06aa98-1390-4c93-b017-abba30f11016.png","url":"https://www.capterra.co.uk/software/121250/cloud-call-center","@type":"ListItem"},{"name":"Sharpen","position":17,"description":"Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX. \n\nEquip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4b6a030-c88b-4c84-8535-befd54b43e5c.png","url":"https://www.capterra.co.uk/software/145658/sharpen","@type":"ListItem"},{"name":"8x8 Contact Center","position":18,"description":"8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.\n\nAccess from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a27fc768-64f1-48a3-8493-f965ae5a81aa.png","url":"https://www.capterra.co.uk/software/161523/contactnow","@type":"ListItem"},{"name":"Call Center Studio","position":19,"description":"Call Center Studio is an all-in-one AI-based CCaaS that has all your operational requirements, including calling, routing, reporting, analyzing, and improving performance, covered. Enjoy scalability and efficiency with CX-oriented, remote-friendly, and pay-as-you-go Call Center Studio!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7169904-47ad-45b9-bcf8-5bf1eb38a830.png","url":"https://www.capterra.co.uk/software/176017/alotech","@type":"ListItem"},{"name":"Zoho Voice","position":20,"description":"Zoho Voice is cloud-based VoIP phone software that helps you easily make and receive\nbusiness calls from any device. Zoho Voice integrates with other Zoho apps, like CRM,\nDesk, Recruit, and Bigin, so your teams can save time by managing calls without\nswitching apps. Get advanced cloud telephony features like IVRs, click-to-call, call\nqueues, call recording, business hours, call transfers, live call monitoring, and much\nmore. It's time to modernize the way you manage business calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.capterra.co.uk/software/1029158/zoho-voice","@type":"ListItem"},{"name":"Monster VoIP","position":21,"description":"MonsterVoIP is cloud-based business phone service offering a unified communications platform with hosted VoIP, SIP trunking, contact center, SD-WAN, call recording, video meetings, cloud fax, and bulk SMS messaging. The all-in-one solution aims to equip organizations of all sizes with feature-rich communications tools to improve productivity, support distributed teams, deliver superior customer experiences, and gain transparent pricing, CRM integrations, analytics, and high-quality voice and video.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9f635702-a970-40a0-a5f3-40eef50597ed.png","url":"https://www.capterra.co.uk/software/182736/mv-business-voip","@type":"ListItem"},{"name":"Scorebuddy","position":22,"description":"Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in-one platform. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions sold separately or as recommended bundles based upon your requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/aa625803-652a-4ef9-8d3c-7fb66a640232.png","url":"https://www.capterra.co.uk/software/124360/scorebuddy","@type":"ListItem"},{"name":"SparkTG VCC","position":23,"description":"SparkTG is a cloud-hosted call center software platform built for Indian enterprises. It handles inbound and outbound call flows through a unified interface — replacing legacy on-premise PBX systems with zero hardware investment and sub-48-hour deployment.\n\nInbound capabilities: multi-level IVR with Hindi and regional language support, ACD with skill-based routing, queue management, overflow rules, and callback scheduling. Outbound capabilities: auto dialer, predictive dialer, campaign manager, and lead disposition tracking.\n\nAdditional features: real-time supervisor dashboards, agent performance analytics, automated call recording, WhatsApp Business API integration, CRM integration (Salesforce, Zoho, Freshdesk), number masking, toll-free numbers, and AI call scoring with sentiment analysis.\n\nFully TRAI-compliant. 99.9% uptime SLA. Usage-based pricing with no hidden costs. Trusted by healthcare, BFSI, e-commerce, and education enterprises across India.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.capterra.co.uk/software/137672/ivr","@type":"ListItem"},{"name":"Ultatel Cloud Business Phone System","position":24,"description":"Ultatel's cloud call center revolutionizes your inbound, outbound or blended call center with omnichannel capabilities, AI-powered tools to boost productivity, and seamless CRM integrations for a unified experience. \n\nOur platform supports unlimited calls, video meetings, Fax, SMS or chat messages. It includes over 50 advanced features, like ACD, Call Routing, Call Recording, Quality Scoring, while our AI suite provides AI Call Analytics, Automated Summaries and much more!\n\nTrusted by businesses of all sizes, Ultatel’s scalable and customizable solutions adapt to your unique needs, enabling effortless growth and operational efficiency. With industry-leading 24/7 support and a transparent pricing model, we ensure clarity and value every step of the way. Empower your team to deliver exceptional customer experiences, anywhere and anytime, with cutting-edge cloud technology.\n\nExplore Ultatel today and discover why we’re celebrated as a Gartner Category Leader and G2 Momentum Leader!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/12e63107-bc37-41ff-818d-ae2dfd5b94e4.jpeg","url":"https://www.capterra.co.uk/software/215555/clarity-business-phone-system","@type":"ListItem"},{"name":"CloudCall","position":25,"description":"CloudCall is the AI-powered communications platform built for CRM-first businesses. Fully hosted on AWS’s hyperscale infrastructure, CloudCall delivers unmatched reliability, speed, and scalability across voice and SMS.\n\nUnlike generic VoIP tools, CloudCall offers deep, native integrations with CRMs like Bullhorn, Vincere, Salesforce, JobDiva, and more. Every call, voicemail, text, and note syncs directly to your CRM—automatically.\n\nWith built-in AI call summaries, power dialer, and real-time coaching tools like listen-in, whisper, and barge, CloudCall gives teams the insight and agility to perform at their best—wherever they work.\n\nTrusted by top recruiting, sales, and customer service teams to drive more conversations, better decisions, and faster results.\n\nHeadquarters: \nBoston, MA | Leicester, UK | Austin, TX","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fd9f5530-708c-4436-bb49-1ebb9220dccb.png","url":"https://www.capterra.co.uk/software/135009/cloudcall","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=4#itemlist","numberOfItems":25}
</script>