---
description: Page 2 - Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 2 - Call Centre Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Call Centre Software

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> Call Centre software is a business solution that allows call centre agents to automate and standardise the process of receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These software for call centers enable better monitoring of the customer experience, and improve workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Centre phone systems manage and catalogue the process of customer calls and often allow customers to track the progress of their requests via the internet. Call Centre software is related to Customer Service software and Help Desk software. Compare product reviews and features to help find the best Call Centre Software for your business in the UK.

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## Products

1. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
2. [HubSpot Sales Hub](https://www.capterra.co.uk/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews) — HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue.
3. [Five9](https://www.capterra.co.uk/software/132405/five9) — 4.2/5 (481 reviews) — Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
4. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) — Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today.
5. [Vonage Business Communications](https://www.capterra.co.uk/software/159047/vonage-business) — 4.0/5 (320 reviews) — Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features.
6. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (314 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
7. [Kixie PowerCall](https://www.capterra.co.uk/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
8. [MiVoice Business Solution](https://www.capterra.co.uk/software/140996/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
9. [CloudTalk](https://www.capterra.co.uk/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales \& customer service teams. Start your FREE 14-day trial today\!
10. [Calabrio ONE](https://www.capterra.co.uk/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
11. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
12. [XM for Customer Experience](https://www.capterra.co.uk/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.
13. [RingCX](https://www.capterra.co.uk/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) — RingCX is an AI-powered contact center: simple to use and easy to deploy.
14. [CallHub](https://www.capterra.co.uk/software/149279/callhub) — 4.4/5 (248 reviews) — Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts.
15. [Zoom Phone](https://www.capterra.co.uk/software/208535/zoom-phone) — 4.5/5 (243 reviews) — Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
16. [PhoneBurner](https://www.capterra.co.uk/software/134672/phoneburner) — 4.8/5 (176 reviews) — The OUTBOUND CALL CENTER platform built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates.
17. [LogMeIn Rescue](https://www.capterra.co.uk/software/161344/logmein-rescue) — 4.6/5 (163 reviews) — Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
18. [CallTools](https://www.capterra.co.uk/software/149510/call-center-software) — 4.8/5 (155 reviews) — Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
19. [TenFold](https://www.capterra.co.uk/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
20. [UJET](https://www.capterra.co.uk/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
21. [Gladly](https://www.capterra.co.uk/software/156723/gladly) — 4.8/5 (139 reviews) — Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
22. [Readymode](https://www.capterra.co.uk/software/136728/readymode) — 4.6/5 (136 reviews) — Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.
23. [Acefone](https://www.capterra.co.uk/software/198347/acefone) — 4.6/5 (135 reviews) — No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.
24. [XCALLY](https://www.capterra.co.uk/software/136894/xcally) — 4.8/5 (130 reviews) — Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
25. [LoopUp](https://www.capterra.co.uk/software/168543/loopup) — 4.6/5 (125 reviews) — LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Get a complete 360-degree view of your agents’ performance and take advantage of real-time report","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c075eb9-d544-454c-8ca6-13a673fe79d8.png","url":"https://www.capterra.co.uk/software/149510/call-center-software","@type":"ListItem"},{"name":"TenFold","position":19,"description":"Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.capterra.co.uk/software/144586/tenfold","@type":"ListItem"},{"name":"UJET","position":20,"description":"UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.co.uk/software/164070/ujet","@type":"ListItem"},{"name":"Gladly","position":21,"description":"Gladly is a modern Customer Service Platform purpose-built to support voice-first service teams. With natively integrated voice, IVR, and AI-powered Sidekick Voice, Gladly empowers call centers to deliver seamless, high-quality support without bolted-on tools or complex integrations. Agents work from a single interface that unifies phone, chat, email, and SMS—backed by AI that reduces handle time, improves accuracy, and enhances agent productivity. \n\nLeading brands like JOANN, TUMI, and Crate & Barrel use Gladly to transform their contact centers into revenue-driving, loyalty-building engines. It’s not just a phone system—it’s a better way to serve.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.co.uk/software/156723/gladly","@type":"ListItem"},{"name":"Readymode","position":22,"description":"Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an industry-leading predictive dialer, our outbound calling solutions include advanced features like fully integrated CRM, built-in compliance tools, and real-time reporting and analytics. With Readymode, you get crystal-clear voice with Tier 1 carriers, unlimited outbound minutes, $0 set-up fees, and complete implementation so you’re up and running quickly. \n\nReadymode is at the core of the conversation: we’re designed for businesses that want to maximize productivity and scale affordably. See why we’re the leading choice for customer outreach.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/172487cc-dbb2-4d85-9421-97ae609dfd91.png","url":"https://www.capterra.co.uk/software/136728/readymode","@type":"ListItem"},{"name":"Acefone","position":23,"description":"Acefone is an intuitive call center solution. It helps businesses focus on their priorities—be it sales, customer service, or remote collaboration—whether from the office or a digital workspace. Find success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just £4.99 per user per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b2b674c-e162-473b-b83e-7e2376487858.png","url":"https://www.capterra.co.uk/software/198347/acefone","@type":"ListItem"},{"name":"XCALLY","position":24,"description":"XCALLY is a powerful Customer Service Platform for Inbound, Outbound, and Blended Contact Centers built on Asterisk. Engage your customers with Motion’s unique technology—multichannel, real-time, efficient, and AI-driven.\n\nDeliver an exceptional Customer Journey across Voice, Web Chat, Email, SMS, and Digital channels. Leverage advanced features like Contact Management, a Predictive Dialer, and the Cally Square IVR Designer. Automate tasks, gain actionable insights, and enhance service delivery with Artificial Intelligence.\n\nDesigned for maximum flexibility, XCALLY offers both on-premise and cloud deployment options, ensuring businesses can prioritize data security and privacy. Whether hosting on private servers or leveraging a secure cloud environment, XCALLY safeguards sensitive information at every step.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45685011-d719-45eb-bdaa-b47fffd94fd0.png","url":"https://www.capterra.co.uk/software/136894/xcally","@type":"ListItem"},{"name":"LoopUp","position":25,"description":"LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86318b9d-03f8-4189-a279-bc57be685bd2.png","url":"https://www.capterra.co.uk/software/168543/loopup","@type":"ListItem"}],"numberOfItems":25}
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