---
description: Page 19 - Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 19 - Call Centre Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) > [Page 19](https://www.capterra.co.uk/directory/30007/call-center/software?page=19)

# Call Centre Software

Canonical: https://www.capterra.co.uk/directory/30007/call-center/software

Page: 19 / 20\
Prev: [Previous page](https://www.capterra.co.uk/directory/30007/call-center/software?page=18)\
Next: [Next page](https://www.capterra.co.uk/directory/30007/call-center/software?page=20)

> Call Centre software is a business solution that allows call centre agents to automate and standardise the process of receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These software for call centers enable better monitoring of the customer experience, and improve workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Centre phone systems manage and catalogue the process of customer calls and often allow customers to track the progress of their requests via the internet. Call Centre software is related to Customer Service software and Help Desk software. Compare product reviews and features to help find the best Call Centre Software for your business in the UK.

-----

## Products

1. [Virtual Contact Center (VCC)](https://www.capterra.co.uk/software/1036619/virtual-contact-center-vcc) (0 reviews) — Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email and chat.
2. [Bigly Sales](https://www.capterra.co.uk/software/1041515/bigly-sales) (0 reviews) — Close more deals with Bigly Sales AI Sales Agents. Unleash the power of AI to dominate your sales targets w/ your automated Sales Team.
3. [Dialpad Ai Contact Center](https://www.capterra.co.uk/software/1000762/dialpad-contact-center) (0 reviews) — Dialpad Ai Contact Center software improves customer experience and agent effectiveness, resulting in better conversations.
4. [Cordless](https://www.capterra.co.uk/software/1042908/cordless) (0 reviews) — Modern telephony for customer support teams. Ready to use in minutes. Improve phone support for your customers and your agents
5. [Texting.Biz](https://www.capterra.co.uk/software/1043998/texting-biz) (0 reviews) — Texting.Biz allows businesses to send and receive text messages to and from their main published number.
6. [CommandLink SD-WAN](https://www.capterra.co.uk/software/1045261/commandlink-sd-wan) (0 reviews) — CommandLink SD-WAN is a network management solution that helps enterprises manage and optimize WAN performance.
7. [Teleforce](https://www.capterra.co.uk/software/1048469/teleforce) (0 reviews) — Teleforce is a communication suite that helps businesses optimize the engagement experience.
8. [Listener](https://www.capterra.co.uk/software/1051190/listener) (0 reviews) — A Transcription solution that allows businesses to manage speech-to-text conversion with multilingual supports and AI.
9. [Belsmart](https://www.capterra.co.uk/software/1053560/beltalk-contact-center-software) (0 reviews) — Belsmart is a cloud based omni-channel Contact center software for Sales, marketing, lead generation and customer service teams.
10. [CallPOP](https://www.capterra.co.uk/software/1053731/call-p-o-p) (0 reviews) — Call tracking solution that helps businesses manage interactive voice responses, automated triggers, call routing, and more.
11. [etrack1](https://www.capterra.co.uk/software/1056309/etrack1) (0 reviews) — GDPR-compliant ticketing system that helps businesses with knowledge base management, multi-channel communication, and more.
12. [CT-MAX](https://www.capterra.co.uk/software/1059933/ct-max) (0 reviews) — Call center tool that helps businesses with automatic call distribution, interactive voice response, predictive call dialing \& more.
13. [CalLite CRM](https://www.capterra.co.uk/software/1061187/callite-crm) (0 reviews) — Cloud-based CRM that helps small and large businesses manage outbound calls, telephony, reporting and more.
14. [Aladino by Digevo](https://www.capterra.co.uk/software/1063974/aladino-by-digevo) (0 reviews) — Aladino by Digevo offers a comprehensive platform that automates, centralizes, and modernizes contact centers.
15. [KingAsterisk Contact Center Software](https://www.capterra.co.uk/software/1069028/KingAsterisk-Call-Center-Dialer) (0 reviews) — KingAsterisk provides robust contact center software and expert Vicidial solutions.
16. [AI-Talker](https://www.capterra.co.uk/software/1070025/Verbalyze) (0 reviews) — Verbalyze is an AI-enabled platform that helps businesses streamline customer engagement by automating calls, emails, chats, and more.
17. [Call Agent AI](https://www.capterra.co.uk/software/1072671/Call-Agent-Ai) (0 reviews) — AI agents that answer calls, book appointments, and capture leads—24/7, no training required.
18. [DialLink](https://www.capterra.co.uk/software/1072792/DialLink) (0 reviews) — DialLink is an easy-to-use business phone system powered by AI and designed specifically for SMBs and startups.
19. [Landis Attendant Console](https://www.capterra.co.uk/software/1073722/Landis-Attendant-Console) (0 reviews) — Receptionist software for Microsoft Teams that provides call handling features, optimized for front desk operators and receptionists.
20. [IPTel](https://www.capterra.co.uk/software/1073734/IPTel) (0 reviews) — IPtel is call center, IP PBX, auto dialer, and CRM software that helps businesses communicate better and deliver superior experiences.
21. [Call Optix](https://www.capterra.co.uk/software/1074537/Call-Optix) (0 reviews) — CallOptix is an AI sales intelligence platform for call analytics, agent coaching, deal \& funnel management, data-driven revenue growth
22. [Call Center as a Service](https://www.capterra.co.uk/software/1076228/Call-Center-as-a-Service) (0 reviews) — Cloud-based call center solution that helps businesses manage call distribution, customer experience, call records, and more.
23. [Digital queue](https://www.capterra.co.uk/software/1076762/Digital-queue) (0 reviews) — AI-enabled call center software that enhances customer service metrics and streamlines telephony operations using behavioral science.
24. [Modeer 360](https://www.capterra.co.uk/software/1077811/Modeer-360) (0 reviews) — Modeer 360 is a cloud-based software that centralizes and streamlines business operations to enhance organizational efficiency.
25. [Wemacx](https://www.capterra.co.uk/software/1077917/Wemacx) (0 reviews) — Wemacx is a CRM and business platform that integrates call center capabilities with multiple business modules through AI technology.

-----

Page: 19 / 20\
Prev: [Previous page](https://www.capterra.co.uk/directory/30007/call-center/software?page=18)\
Next: [Next page](https://www.capterra.co.uk/directory/30007/call-center/software?page=20)

## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Capterra UK","url":"https://www.capterra.co.uk/","@type":"WebSite","@id":"https://www.capterra.co.uk/#website","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Call Centre Software","description":"Page 19 - Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.","url":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19","about":{"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#webpage","mainEntity":{"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"https://www.capterra.co.uk/directory/30007/call-center/software","@type":"ListItem"},{"name":"Page 19","position":3,"item":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#breadcrumblist"},{"name":"What is Call Centre software? | Key features, Benefits and Trends","description":"Call Centre software is a business solution that allows call centre agents to automate and standardise receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity.","@type":"VideoObject","@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#video","embedUrl":"https://www.youtube.com/embed/ZWiMEaCX6ZQ?enablejsapi=1&cc_load_policy=1&cc_lang_pref=en","thumbnailUrl":["https://img.youtube.com/vi/ZWiMEaCX6ZQ/mqdefault.jpg"],"uploadDate":"2022-04-09"}]}
</script><script type="application/ld+json">
  {"name":"Page 19 - Call Centre Software - Price Comparison &amp; Reviews - Capterra UK 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Virtual Contact Center (VCC)","position":1,"description":"Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email, and chat. Verizon's Virtual Contact Center (VCC) is designed to be flexible and scalable, allowing businesses to respond to changing demand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fbc802ad-ef96-4e2b-91ba-3982af0dbd8f.png","url":"https://www.capterra.co.uk/software/1036619/virtual-contact-center-vcc","@type":"ListItem"},{"name":"Bigly Sales","position":2,"description":"Close more deals with Bigly Sales AI Sales Agents. Unleash the power of AI to dominate your sales targets with your automated Sales Team. \n\nBigly's AI Tools can provide:\n- Data of your ideal customer\n- Personalized  AI email blasts\n- Personalized AI SMS blasts\n- AI autoresponders for text and email\n- AI Landing pages\n- Triggers\n- Sequences\n- Collect payments\n- Open API Integration\n\nJoin Bigly today to close more deals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1d089e76-0b98-42f6-a4c5-7d1a23d220b4.png","url":"https://www.capterra.co.uk/software/1041515/bigly-sales","@type":"ListItem"},{"name":"Dialpad Ai Contact Center","position":3,"description":"Dialpad Ai Contact Center is the world's most advanced Ai-powered omnichannel contact center, allowing you to respond to customer messages and take support calls from one, beautiful workspace. When you're on a call, built-in Ai takes notes, transcribes the conversation, and surfaces helpful information so you can resolve customer requests faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/acb7e090-3e80-4d3c-8a7c-ffa6adb6130c.png","url":"https://www.capterra.co.uk/software/1000762/dialpad-contact-center","@type":"ListItem"},{"name":"Cordless","position":4,"description":"Modern telephony for customer support teams.\n\nReady to use in minutes. \n\nImprove phone support for your customers and your agents through automatic call recording, transcription, tagging and sentiment analysis.\n\nGet immediate, actionable insight into your customer support function without having to listen to hours and hours of calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b343a438-c349-47c7-a37e-993bcc24685c.png","url":"https://www.capterra.co.uk/software/1042908/cordless","@type":"ListItem"},{"name":"Texting.Biz","position":5,"description":"Texting.Biz allows businesses to send and receive text messages to and from their main published number.  With text messaging being the preferred method of communication for most people it is now transferring into their preferred method in communicating with businesses as well.  With Texting.biz send one to one messages, group messages, scheduled messages and campaign blasts.  With our named users option you can also see which member of your team is communicating with your customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c46a3eb6-dbe6-4836-9c15-e75d6762474e.png","url":"https://www.capterra.co.uk/software/1043998/texting-biz","@type":"ListItem"},{"name":"CommandLink SD-WAN","position":6,"description":"The CommandLink SD-WAN uses a centralized control function to securely and intelligently connect. The unique design increases application performance and delivers a high-quality user experience, which increases business productivity, agility, and reduces IT spend.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e6f61f5-5dce-4ef7-b468-48b8db2c9cc5.jpeg","url":"https://www.capterra.co.uk/software/1045261/commandlink-sd-wan","@type":"ListItem"},{"name":"Teleforce","position":7,"description":"Teleforce is a communication suite that helps businesses optimize the engagement experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/881c71b5-0dbb-4157-8325-89e573ec6583.jpeg","url":"https://www.capterra.co.uk/software/1048469/teleforce","@type":"ListItem"},{"name":"Listener","position":8,"description":"Listener is a patented speech to text (STT) solution that uses state-of-the-art automatic speech recognition (ASR) technology based on deep neural networks to transcribe speech in real time. It supports multiple languages and accents, and can be customized to support specific domains and vocabularies. It can be used for various applications, such as transcription, captioning, voice search, voice control, and conversational AI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/22e9b5e8-bccc-4037-92bd-ff3101176cd8.jpeg","url":"https://www.capterra.co.uk/software/1051190/listener","@type":"ListItem"},{"name":"Belsmart","position":9,"description":"Belsmart is a cloud based omni-channel Contact center software for Sales, marketing, lead generation and customer service teams.\n\nBelsmart is simple and easy to use dialer, with hundreds of features for effective outcomes in different use cases.\n\nBelsmart provides Smart automation for higher productivity and cost reduction using AI based workflows across different channels.\n\nBelsmart is hosted on cloud and can be easily deployed in a few mins. Belsmart is available for teams worldwide along with bundled add-on services.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0376fcb5-93ae-42e6-a962-6f8cec56dbb2.png","url":"https://www.capterra.co.uk/software/1053560/beltalk-contact-center-software","@type":"ListItem"},{"name":"CallPOP","position":10,"description":"Call tracking solution that helps businesses manage interactive voice responses, automated triggers, call routing, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/afe4e745-5dad-417c-a055-86bd8e8b3538.jpeg","url":"https://www.capterra.co.uk/software/1053731/call-p-o-p","@type":"ListItem"},{"name":"etrack1","position":11,"description":"etrack1 supports the entire journey\nThe 5 steps in the etrack1 offering:\n\nCustomer journey / Deflection / Collecting\nDistribution / Prioritisation\nProcessing / Automation\nArchiving / Transparency\nInsights / etrack1 Analytics\n\nA lack of focus on all 5 steps will result in poor service, manual work, frustrated employees and dissatisfied customers.\n\netrack1 is:\n\nDeveloped in Denmark\nImplemented from Denmark\nHosted in Denmark\nSupported from Denmark\nRegulated by Danish law and the standard data processor\nAgreement of the Danish Data Protection Agency\nIn other words – one supplier, one responsible person, one unique solution.\n\nWe usually say that the foundation of your eminent customer service starts with our extraordinary customer service – in other words: Only if we deliver can our customers deliver – so everything starts with us and ends with our customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/680222a1-6f19-4d17-8fab-fdb2ddcd76b7.jpeg","url":"https://www.capterra.co.uk/software/1056309/etrack1","@type":"ListItem"},{"name":"CT-MAX","position":12,"description":"Call center tool that helps businesses with automatic call distribution, interactive voice response, predictive call dialing & more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7e72c62-5707-4b8c-b0f9-19c445bc62b2.jpeg","url":"https://www.capterra.co.uk/software/1059933/ct-max","@type":"ListItem"},{"name":"CalLite CRM","position":13,"description":"CalLite CRM is the ideal solution for a wide range of companies, managing activities such as Outbound (telemarketing, teleselling), Inbound/Help Desk, Practices/Contracts/PDA, Pyramid/multilevel Sales Networks, appointment making, Surveys/Data Collection, Multi-channel messaging (outgoing and incoming), Reporting and Business Intelligence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff585573-9fd6-4fda-9927-718b6847bd31.jpeg","url":"https://www.capterra.co.uk/software/1061187/callite-crm","@type":"ListItem"},{"name":"Aladino by Digevo","position":14,"description":"Aladino by Digevo offers a comprehensive platform that automates, centralizes, and modernizes contact centers. But Aladino by Digevo is much more than a chatbot. It is a complete virtual assistant that adapts to your specific needs and corporate goals. Powered by Artificial Intelligence, it possesses the ability to comprehend and converse with customers just like a human. Our platform autonomously executes actions to resolve multiple issues and applies logical reasoning to ensure effective solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/347e2f3c-05de-404f-9938-38cf4d6ee1ab.png","url":"https://www.capterra.co.uk/software/1063974/aladino-by-digevo","@type":"ListItem"},{"name":"KingAsterisk Contact Center Software","position":15,"description":"KingAsterisk Technologies is recognized worldwide as the top firm for developing Asterisk-based solutions and Contact Center Software. We provide a full range of call center services. This includes the Vicidial platform, an advanced PBX system, IVR tools, and voice broadcasting, plus our exclusive browser-based mobile dialer and a unique Avatar Dialer. \n\nOur expertise extends to seamless CRM Integration for a CRM Dialer, Cluster Dialer Setup, Multi-Language Dialer solution, and Custom Product Development which includes VOIP Development to provide tailored, up-to-date answers using the latest technology, though we do not deal in VoIP routes, DIDs, servers, or rental-based dialers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a3e8cc53-a5cd-447a-92ff-e7c8873f36cf.jpeg","url":"https://www.capterra.co.uk/software/1069028/KingAsterisk-Call-Center-Dialer","@type":"ListItem"},{"name":"AI-Talker","position":16,"description":"Ai Talker: elevating voice communication\n\nai-based phone call:  \nimagine a world where every phone call is not just answered but transformed into a pleasant, efficient experience. Ai talker’s on-call service elevates traditional voice communication, offering intelligent call handling, automated ai responses, and real-time task execution. each interaction becomes streamlined and insightful.\n\nkey features:\n- multi-language support\n- 24/7 availability\n- seamless integration \n- intelligent call routing\n- aI-driven analytics\n\n\n; benefits:\n- enhanced customer experience: delivers quick, accurate responses, boosting overall satisfaction.\n- increased efficiency: automates routine tasks, allowing human agents to focus on more complex issues.\n- scalability: expands with your business needs while maintaining service quality.\n- revenue growth: optimizes customer interactions and service delivery, leading to increased sales and revenue","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b328c91a-1fe5-4232-aea1-a89e376241ac.png","url":"https://www.capterra.co.uk/software/1070025/Verbalyze","@type":"ListItem"},{"name":"Call Agent AI","position":17,"description":"Call Agent AI is a virtual call-handling solution built for businesses that can’t afford to miss a lead. Our AI answers calls instantly, speaks naturally, qualifies leads, handles FAQs, and books appointments—no training needed. Whether you run a salon, law firm, or clinic, your AI agent is available 24/7 to deliver a professional, consistent experience. With easy setup and customizable responses, you’ll never miss a call again. Call Agent AI is your always-on receptionist—reliable, smart, and built to help your business grow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d5b8124-fe70-4ac1-b959-1617582222a9.jpeg","url":"https://www.capterra.co.uk/software/1072671/Call-Agent-Ai","@type":"ListItem"},{"name":"DialLink","position":18,"description":"DialLink is a business phone system built for SMBs and startups, combining calling, messaging, and AI voice agents in one platform. Make and receive calls, send SMS, and manage WhatsApp for Business from a single workspace. Each contact has a unified thread with their full history including calls, texts, and voicemails, so your team never loses context. \n\nDialLink’s AI answers calls 24/7, takes messages, schedules appointments, and creates transcripts, summaries, action items, and suggested replies to help your team respond faster. \n\nDesigned for remote, hybrid, and in-office teams, DialLink works on smartphones, desktops, and desk phones. It’s easy to set up, simple to use, and scales as you grow without IT help.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/19631747-cdaa-46e8-8f60-ecc4803ed207.png","url":"https://www.capterra.co.uk/software/1072792/DialLink","@type":"ListItem"},{"name":"Landis Attendant Console","position":19,"description":"Landis Attendant Console for Microsoft Teams is a globally trusted, feature-rich receptionist console designed to simplify call management with features like 1-click call transfers, customizable keyboard shortcuts, and multiple transfer options. Receptionists can view real-time Teams presence statuses, add notes, and set advanced email or chat call-back reminders. Compatible with any Microsoft Teams setup, it eliminates the need for provider changes and can be used as a desktop app or directly in your browser.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/104d7781-bd09-4c0b-a547-1f603d92667c.jpeg","url":"https://www.capterra.co.uk/software/1073722/Landis-Attendant-Console","@type":"ListItem"},{"name":"IPTel","position":20,"description":"IPTel is a cloud-based platform that combines all your communications into a single, efficient business solution. Instead of dozens of disparate tools, you get full functionality: IP PBX for high-quality telephony, auto-calling for quick customer outreach, integrated CRM for sales management, auto-notifier for timely reminders, and speech analytics that automatically evaluates the quality of conversations.\nThanks to IPTel, businesses increase efficiency by 30% in the first months of use: managers handle more calls, and integration with messengers and email reduces lead loss. An open API allows you to integrate the system into your current processes in a week, and individual settings provide flexibility for any business task. IPTel is not just a software, but a reliable partner that will help your company grow faster by automating routines and improving the quality of customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9d280c26-b831-4ac8-86ca-3eab398edb6f.png","url":"https://www.capterra.co.uk/software/1073734/IPTel","@type":"ListItem"},{"name":"Call Optix","position":21,"description":"Call Optix is an AI-powered sales intelligence & voice analytics platform that transforms customer conversations into revenue insights. It automatically transcribes & analyzes every call with sentiment analysis, and dynamic tagging to reveal trends and surface upsell opportunities.\nThe AI extracts custom fields specific to your business—check-in dates, policy numbers, vehicle preference etc.\nAgent performance scorecards measure call quality and efficiency, giving managers clear visibility into strengths & development areas for targeted coaching. The Business Intelligence Dashboard serves as your real-time command center for calls, talk time, and revenue metrics, while the visual Sales Board & Pipeline Funnel track deals through customizable stages with win/loss rates & conversion data.\nFrom lead capture to deal management with full activity history, Call Optix unifies conversation intelligence and CRM in 1 platform, with AI agents that handle bookings, qualify leads, and follow-ups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eaaea330-42d0-42dd-9f3c-d5a52de70b98.jpeg","url":"https://www.capterra.co.uk/software/1074537/Call-Optix","@type":"ListItem"},{"name":"Call Center as a Service","position":22,"description":"Call Center as a Service is a cloud-based call center solution that helps businesses manage call distribution, customer experience, call records, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f06712bb-6a4d-4f1d-92e0-4a199863c581.jpeg","url":"https://www.capterra.co.uk/software/1076228/Call-Center-as-a-Service","@type":"ListItem"},{"name":"Digital queue","position":23,"description":"Cloud-based and AI-enabled call center software that optimizes inbound telephony operations through digital queue management. The system features a digital waiting queue offering callers alternatives to hanging up, including scheduled callbacks, virtual waiting, and online appointment booking. The software allows for online appointment scheduling through websites and apps, provides outbound telephony solutions, and integrates with existing systems. It helps organizations manage call volume while maintaining service quality and improving overall customer experience through queue management and callback options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dce03cc4-187c-4bcb-b264-debdcc76ca59.jpeg","url":"https://www.capterra.co.uk/software/1076762/Digital-queue","@type":"ListItem"},{"name":"Modeer 360","position":24,"description":"Modeer 360 is a business operations management software that centralizes organizational processes in one hub. The platform tracks operational metrics, manages business timelines, and monitors performance indicators across different time periods. Modeer 360 includes numerical tracking capabilities that measure progress against established benchmarks throughout the calendar year. The system displays various metrics and timeline views that help organizations maintain visibility of their operational data. The software presents information through dashboards that organize business metrics in an accessible format. Modeer 360 integrates calendar functionality with performance tracking to provide a comprehensive view of business operations. The platform maintains historical data while allowing businesses to plan ahead with future-oriented features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c4eb601-16cd-47a1-9858-a6b3c935aeea.webp","url":"https://www.capterra.co.uk/software/1077811/Modeer-360","@type":"ListItem"},{"name":"Wemacx","position":25,"description":"Wemacx is a customer relationship management software that combines CRM functionality with call center capabilities and business operations tools. The platform integrates lead management, omnichannel support, and project management modules within a single interface. The system includes cloud telephony features, chatbot functionality, and WhatsApp integration to facilitate customer interactions across multiple communication channels. Wemacx offers automation tools for task management, call routing, and ticket assignment while providing analytics for business data. The platform contains modules for various business functions including sales, support, human resources, and inventory management. Wemacx centralizes business operations through its integrated approach to customer engagement and internal workflow management, allowing organizations to manage customer relationships and operational tasks through a unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c09162ad-4ede-4e64-b384-fd48c5bd9f40.jpeg","url":"https://www.capterra.co.uk/software/1077917/Wemacx","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software?page=19#itemlist","numberOfItems":25}
</script>