---
description: Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Call Centre Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

# Call Centre Software

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> Call Centre software is a business solution that allows call centre agents to automate and standardise the process of receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These software for call centers enable better monitoring of the customer experience, and improve workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Centre phone systems manage and catalogue the process of customer calls and often allow customers to track the progress of their requests via the internet. Call Centre software is related to Customer Service software and Help Desk software. Compare product reviews and features to help find the best Call Centre Software for your business in the UK.

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## Products

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
2. [Aircall](https://www.capterra.co.uk/software/144486/aircall) — 4.2/5 (458 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
3. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
4. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.6/5 (150 reviews) — A full-suite of call center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning call center and help desk software, now UP TO 75% OFF. Easy to use from day one. Start for free with a 30-day trial.
6. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews) — Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions.
7. [Shelf](https://www.capterra.co.uk/software/146524/shelf) — 4.8/5 (106 reviews) — Shelf is a cloud-based knowledge management software that helps organizations eliminate bad data \& ensure accurate AI model responses.
8. [Wildix](https://www.capterra.co.uk/software/218251/wildix) — 4.7/5 (209 reviews) — Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
9. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
10. [ServiceOS](https://www.capterra.co.uk/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
11. [VICIdial](https://www.capterra.co.uk/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
12. [Webex Suite](https://www.capterra.co.uk/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
13. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
14. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
15. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
16. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
17. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
18. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (820 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
19. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
20. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
21. [GoTo Connect](https://www.capterra.co.uk/software/163604/goto-connect) — 4.5/5 (668 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
22. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
23. [ActivTrak](https://www.capterra.co.uk/software/135366/activtrak) — 4.5/5 (577 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
24. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
25. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30007/call-center/software)
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More than 15 million companies use our platform, making millions of phone calls every month, many of them icy-cold. The solution comes with all key professional call center features, CRM and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":17,"description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.co.uk/software/175788/nextiva","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":18,"description":"Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"},{"name":"Talkdesk","position":19,"description":"Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.\n\nTalkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.co.uk/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":20,"description":"CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.co.uk/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":21,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.co.uk/software/163604/goto-connect","@type":"ListItem"},{"name":"CXone Mpower","position":22,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"ActivTrak","position":23,"description":"ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.capterra.co.uk/software/135366/activtrak","@type":"ListItem"},{"name":"Dialpad","position":24,"description":"Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.uk/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":25,"description":"Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.uk/software/135148/agile-crm","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30007/call-center/software#itemlist","numberOfItems":25}
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