361 results
Filter Results (361)
Deployment
Zendesk Talk is a call center tool built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Enable Zendesk Talk with our help desk solution today. Already have your own call center? Integrate seamlessly with an API connection to our help desk. Learn more about Zendesk
Zendesk Talk is a call center solution built right into the help desk ticketing software. Learn more about Zendesk
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud
PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Learn more about Virtual Call Center
Virtual Call Center is a rich cloud contact centre that provides a flexible, affordable and efficient way to engage with customers. Learn more about Virtual Call Center
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9 Call Center Software
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Learn more about Five9 Call Center Software
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having.
The Journey module allows you to automate and integrate anything you could imagine. Keep an eye on events and respond accordingly. Learn more about Adversus Dialer
Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise Learn more about Adversus Dialer
Move Your Contact Center Agents Home in 48 Hours! As companies and governments are increasingly asking employees to work from home due to the COVID-19 (Coronavirus) outbreak, NICE inContact is here to help, free of charge for the first 45 days.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE inContact CXone
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Learn more about NICE inContact CXone
Freshcaller is a modern call center software for customer support, sales, IT, and HR teams. With its cloud-based architecture, Freshcaller brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Voicebots, and Customizable Performance Reporting to help you set up state-of-the-art call center operations. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use. Learn more about Freshcaller
Freshcaller is a modern call center software for inbound and outbound calling teams, and offers phone numbers in 90+ countries. Learn more about Freshcaller
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes. Learn more about VCC Live
Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports. Learn more about VCC Live
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Learn more about Zoho Desk
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs with an enterprise-proven solution. Using innovative computer telephony integration (CTI), InGenius equips call centers with features like screen pop, click-to-dial, automated call logging and call reports. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and enhance the customer experience. Learn more about InGenius Connector Enterprise
InGenius expertly integrates existing telephone systems into leading CRMs, with enterprise-proven computer telephony integration (CTI). Learn more about InGenius Connector Enterprise
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE. Learn more about CloudTalk
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. Learn more about RingCentral Contact Centre
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you. Learn more about RingCentral Contact Centre
Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats, Facebook & WhatsApp messages in real time from your browser window. Get quality VoIP at local rates around the world and scale up or down when needed. Pricing starts at $99 per agent/per month. Enjoy advanced routing, IVRs, automatic callback, performance stats, a built-in CRM and more for a better agent and customer experience. Learn more about Dixa
Dixa is the customer friendship platform for real-time conversations between brands and their customers on phone, email, chat & social. Learn more about Dixa
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Learn more about Newfies-Dialer
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Learn more about Newfies-Dialer
MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration.
MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.
Request a demo! Learn more about MegaDialer
MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. Learn more about MegaDialer
Business Phone system without heavy hardware and wiring. Zadarma offers VoIP, Cloud PBX, website widgets, integration with top CRM systems and much more. Establish your local or international presence with virtual phone numbers from 90 countries around the world starting from just $2 a month. Learn more about Zadarma
A new generation of VoIP for your business, offering virtual phone numbers, cloud PBX and much more. Save up to 90% on phone bills! Learn more about Zadarma
ZIWO is built as a cloud-based, new generation contact center. It is a result of 10 years of contact center experience developed by Aswat Telecom in close partnership with its customers.
It offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation and accessible worldwide. Learn more about ZIWO
Cloud Contact Center Software deployed instantly.
Full API based. CRM plugins. Connect real or
virtual agents. Learn more about ZIWO
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers.
Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place.
Interested in Marketing Automation? Get a free 14 day trial with no upfront payment Learn more about User.com
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com
Myphoner is a fresh new take on how software for cold calling campaigns and following up on prospects should be done.
Dial through a list of leads with efficiency and ease. Use the Myphoner power dialer to call the next lead in your queue automatically with no delay.
Stay close to the money with queue-based lead routing and dynamic lead distribution. Learn more about Myphoner
Turn your cold call tracking sheet into a cloud-based light-weight CRM for your team today. Learn more about Myphoner
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying.
Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Learn more about InfoFlo
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Learn more about InfoFlo
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. Learn more about VICIdial
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost.
3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise or in the cloud. Learn more about 3CX
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry Learn more about 3CX
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
All-in-One VoIP Phone System with 50+ business-class features that will boost your sales and improve customer services. Plus, you connect efficiently departments and centralize your telephony for all your locations. High-Definition Call Quality with a reliable and stable system with 99,9999% uptime. Learn more about NUACOM
Versatile business phone system offering 50+ features such as IVR, call recording, queuing, conferencing and much more. Learn more about NUACOM
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
VoIPstudio is a professional-grade VoIP phone service, available at consumer-level pricing. It offers the quality and security guarantees that businesses demand, while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omni-channel 24/7 support service.
Based on solid infrastructure and designed to enable flexible yet secure connections between users, VoIPstudio instantly enables businesses to be more productive. Learn more about VoIPstudio
Simple and powerful
cloud phone solution.
Get enterprise telephony
features at a great price. Learn more about VoIPstudio
Supercharge productivity and contact quality with contactSPACE cloud contact centre software. Take control, and design the perfect agent interface with our drag-n-drop visual editor. Leverage data-driven contact strategies to ensure the right agent is contacting the right customer at the perfect moment. contactSPACE features one-click CRM integrations, powerful auto diallers, and an intuitive scripting solution that empowers your team to make efficient contact at scale. Learn more about contactSPACE
contactSPACE is a powerful but intuive contact centre solution that helps improve customer conversations and increase productivity. Learn more about contactSPACE
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels. Learn more about CommBox.io
All-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. Learn more about CommBox.io
DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. Learn more about DialerAI
Hosted Predictive Dialer, Auto-Dialer, SMS and Voice Broadcast system. Multi-Tenant with billing and white-labelling. Learn more about DialerAI
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24
Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Learn more about Agile CRM
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no CC required. LiveAgent is the most reviewed and #1 rated live chat software for SMB in 2020. Learn more about LiveAgent
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment.
Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support.
Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva!
| Improve deployment speed
| Utilize a flexible staffing structure
| Experience dramatic cost savings
| Manage your communications from anywhere
| Amazing Service
|
Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.
Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems.
Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center
Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action.
Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools.
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently.
A reliable built-for-the-cloud contact center software
ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts.
Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
Bright Pattern provides the most simple and powerful contact center software for innovative midsize and enterprise companies. Bright Pattern offers the only true omnichannel cloud platform across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach.
Leading global provider of omnichannel cloud-based contact center software.
Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution.
JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone
Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Experience crystal clear audio/video calls whether in your office or on-the-go. Escalate calls with easy call transfer and call hold functions. Set-up meetings with multi-way audio/video calls. In need of a quick answer? Send contacts instant messages and share documents. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution.
Fully featured VoIP SIP softphone, available on Mac, Windows, iOS and Android. Auto-answer, call transfer, hold and recording.
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & Sales Engagement to the next level. Get Local or Toll-Free Numbers of more than 40+ countries around the world in just a couple of clicks. CallHippo app provides real-time information and analytics about the users. It allows teams to collaborate on calls and share information among them, allowing managers to make data-driven strategies.
We serve Small Business & Enterprise who requires virtual phone system to effectively manage customer support from multiple locations.
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective.
Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer.
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support.
Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales & service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia for Service is for Contact Centers using Service Cloud. NewVoiceMedia for Sales is for Inside Sales teams using Sales Cloud. NewVoiceMedia is a global cloud communications platform with guaranteed 99.999 percent platform availability
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
Primo Dialler provides contact centre solutions including a predictive dialler and a VoIP phone system.
Our hosted dialler can help grow your call centre by increasing sales, productivity and conversions.
Supported by our award-winning in house British based support team who are available 24/7.
At Primo Dialler we dont believe in ordinary. We like to go that extra mile and design our hosted dialler solutions to be the best. Our secure platform is used by thousands of users.
Our hosted dialler can help grow your call centre by increasing sales, productivity and conversions.
From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance.
FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics.
Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive CX.
Equip agents with a platform to interact with customers on any channel from one interface. Trigger micro-learning and coaching modules inside agent queues for improved growth and development. And, gain deep customer insights from a single reporting system, based on the customer relationships your team develops.
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.
Quiq helps brands present their customers with consistently jaw-dropping customer experiences across SMS/text messaging, rich messaging, web chat, and social channels. With Quiqs Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans. For more information about Quiq, go to www.goquiq.com.
Quiq sells messaging and live chat solutions to help companies and consumers engage over digital channels.
Provides a fully hosted cloud PBX and unified communications.
Provides a fully hosted cloud PBX and unified communications.
At last a CRM Solution that adapts to your needs
A user-friendly and easy-to-use solution adapted to the size of your company.
Efficy CRM solution enables you to grow and develop your business activity in a very structured way : Document Management /
Customer Relationship Management /
Marketing Campaign Management /
Contact Management /
Data Visualization and Analysis /
Sales Force Management and Motivation /
Collaborative Project Management /
Gamification app
Efficy CRM adapts to your needs and not the other way around. Efficy CRM enables you to grow and develop your business activity.
Since 2001, PanTerra has been offering the industry's most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.
Predictive Dialer With Integrated Web-Phone and Call-Center Solutions.
Ozonetel CloudAgent is the perfect fit for your inbound or outbound call center, across one or multiple cities. Reduce handle times, and exceed SLA's with multiple tools: IVR, speech recognition, intelligent call routing, bots, live monitoring, dialers and more.
Ozonetel's open platform integrates with any business application including ready integrations with Zoho, Salesforce, Zendesk, Freshdesk and Sugar CRM. Go live in a few hours, even integrating with your existing telecom provide
Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO.
Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent.
uContact's complete voice solution enables you to improve performance by 300% with our market leading dialers including: predictive, power, progressive, preview and voice broadcast
All-in-On Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams.
Improve your call center technology and discover a UCaaS platform packed with capabilities and omnichannel conversation intelligence.
Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel.
Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections.
Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience. Ameyo's contact centre software offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally.
Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs.
Sales Sling's cloud-based call center software offers the latest technology in dialing systems in an easy to use dashboard that requires little training to get up and running. With each license, you get so much more than just a dialer. You also get a lead management system that is fully customizable to suit your sales pipeline, an entire toolbox of workforce management tools that work for both in-house and remote employees, administrative tools like call tracking and metric reporting, and more..
100% Cloud-Based Dialer & Lead Management Technology - Convert More Leads to Sales with One Sales Platform for your Entire Company
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now!
Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
SalesDialers.com provides a suite of sales tools. Our products include our popular PowerDialer CRM, SalesDataList, AgentCircleProspecting, and RinglessMessages.
With the product we serve any sales professionals including those of a one-man shop to franchises and large corporations and some of the industries that we serve include:
Insurance
Real Estate
Debt Management
Construction
Heating and Air
Recruiters
and many more!
Cloud-based solution that assists with sales dialing through emails, text messaging, CRM, and a centralized database.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center.
QueueMetrics is an Asterisk call-centre monitor.
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.
World's 1st Google Powered Cloud Call Center
Integrated with Global Directory. Video conferencing that offers chat, personal Easynumbers, LiME call forwarding. Easymeeting makes video meetings as easy as a phonecall. Android cameras available for small and large meeting rooms. Applications for Android, iOS, Mac and PC. Call from browser without any need for downloads. Powerful H.323 support.
Easymeeting makes video meetings as easy as a phonecall. On any device, be it Android, iOS, Mac, PC, H.323 or browsers.
What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support!
SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device.
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.
Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.
A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package.
All the features needed for large contact center operations, at an affordable price.
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.
Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents.
Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets.
Close more leads and improve ROI instantly with SalesExec.
Setup all lead sources to automatically route leads to sales agents (Push or Pull)
Automated distribution of leads based on state, zip, territory, round-robin
Power dialer, click-to-dial - no additional charge, use your VoIP solution
Email nurture with instant notifications for opened and delivered email
Lead management solution that lets you design sales process
Improve conversion rates from leads immediately.
Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like.
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.
Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.
With integration for your favorite CRM and Helpdesk applications, Aloware makes communicating with your customers a faster, easier, and more delightful experience.
Aloware is an enterprise call center software, built for small business.
Verint Monet is a simple, cost-effective cloud workforce optimization solution that provides an ACD neutral option for businesses looking to improve their contact center and help desk operations. With over 65 integrations including Salesforce,
Verint Monet is the perfect option for customers looking to implement an omnichannel SaaS workforce engagement solution.
A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.
Cloud-based call center technology that assist firms with contact management, appointment scheduling and call recording.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.
Advanced, cloud-based computer telephony integration for your CRM system.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel.
Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include:
Zero startup costs,
Low infrastructure costs,
Linear pricing,
True Plug & Play,
Bring your own SIP devices and trunks,
Full white-labeling,
All standard and advanced features included for one-price,
Voicemail-to-email,
Fax-to-email,
SMS/MMS integration,
Click-to-call,
WebRTC phone,
TLS, SRTP, ZRTP,
Multi-tenant, single server
Branded tech support in the USA
Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software. Our predictive dialer with superior recycle logic combined with lead management automation empowers outbound contact centers to move more leads through the funnel faster. With our conversational AI agent, you can turn aged leads into live transfers. Plus, you'll benefit from a dedicated Convoso team member to help you master our system and fast track your results. 10 agent minimum.
Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.
At Sparkcentral we enable you to improve your customer experience and at the same time increase your service operations efficiency. Since 2012 our visionary SaaS platform for Digital Customer Service, referred to as the AMD (Asynchronous Messaging Distribution) platform, has developed into a well established SaaS platform in the global contact center technology space.
Sparkcentral is an enterprise customer care and engagement platform that unifies social, mobile, cloud and contextual data.
We have created the best yet way to manage ALL your business communication in one place.
OXON focus is:
#1 Omnichannel Customer Support
#2 Sales Teams and Telemarketing
#3 Personal Email Marketing
#4 Agents Management & Customer Experience Insights
OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.
A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time.
Virtual Call Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels.
A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports.
Unified and Integrated Environment, where businesses control all channels seamlessly.
Omnis extends the intelligent queuing strategy mechanism, typical of the voice calls distribution systems, to multi channels including Email, Chat, SMS, Fax, WEBRTC, Video Call and additional customized channels.
Next-Generation Contact Center Software -
See how you can Engage your customers with our unique technology -Real Time and Powerful
We can help your team go remote in less than 24 hours! Don't let anything slow down your sales. Xencall is an all-in-one predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. Xencall sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Xencall offers personalized training sessions and a fully in-house support team.
Xencall is a call center automation software with predictive dialing, CRM, lead distribution, and a live floor map of your sales team.
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform.
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features.
Call Centre Software Buyers Guide
Table of Contents
What is call center software?
Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.
While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.
Benefits of call center software
- Enhanced agent productivity and efficiency : Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
- Improved customer relations : Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.
Typical features of call center software
- Built-in telephony: Make phone calls from internet-enabled devices.
- Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
- Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
- Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
- Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
- Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.
Considerations when purchasing call center software
- Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
- Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
Relevant call center software trends
- Voice-based customer interactions will decrease in the next two years : Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). A Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
- Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. A Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.
