Call Center Software
Call Center software automates and standardizes the process of receiving and responding to customer phone calls. These solutions enable better monitoring of the customer experience, evaluation of employee performance and workflow management. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.
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Five9 is the all-in-one call center software that uses Practical AI to increase your agents' effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
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Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
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Zendesk builds call center and help desk software for better customer relationships. Connect with customers on a call center solution built right into the Zendesk ticketing system. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
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Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
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Seamlessly connect and manage remote locations. Our call center and advanced contact center solutions handle billions of customer interactions per year. Our cloud contact center solutions act as a singular virtual contact center, regardless of location, type, or size. This includes inbound, outbound, or blended micro-centers, as well as distributed multi-site centers. And launching a new center is easy, even on multi-channel or customized systems.
Learn more about Vonage Business
Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center
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Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment.
Learn more about Dialpad Call Center Platform
Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support.
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Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Learn more about Talkdesk Cloud Contact Center
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
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Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva!
| Improve deployment speed
| Utilize a flexible staffing structure
| Experience dramatic cost savings
| Manage your communications from anywhere
| Amazing Service
|
Learn more about Nextiva Call Center
Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features.
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The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow.
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PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
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LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Learn more about LogMeIn Rescue
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
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With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
Learn more about Salesforce Service Cloud
With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
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With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%.
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When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
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Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue.
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Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue.
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VanillaSoft helps sales development teams engage over 15,000,000 contacts every month. The platform empowers sales reps to respond to new leads within seconds, interact with leads more consistently, across more channels, and generate more qualified opportunities. Globally, thousands of users employ VanillaSoft's queue-based sales engine and intellective routing to implement sales cadence automation resulting in substantial gains in speed-to-lead, persistency, productivity and revenue-per-rep.
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VanillaSoft empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities.
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$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity.
Learn more about PIMS Dialer
$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended
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Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
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Cloud based VOIP call recording solution with features such as analytics, compliance, and improved employee performance.
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Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats and Facebook messages in real time from your browser window. Get quality VoIP at local rates around the world and scale up or down when needed. Pricing starts at $19 per agent with discounts available for extra chatty teams. Enjoy advanced call routing, IVRs, automatic callback, performance stats, customer recognition and more for a better agent and customer experience.
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Dixa offers next-gen customer service software connecting brands to their customers. Get quality VoIP starting at $19 per agent/ month.
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PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
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Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
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Zoho Desk is a cloud based call center application that helps your company build stronger relationships with customers. Entire call center, right within your browser. Your traditional customer service telephony that has been redesigned for the cloud. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app.
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Track your support calls online with Zoho Desk¿ The perfect cloud-based call logging software for your customer service center.
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ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo.
Learn more about CallCenterNOW
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
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CallFinder is SaaS speech analytics solution that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. Let CallFinder help your business gain visibility into the voice of your customers, monitor agent script and regulatory compliance, enhance workforce training, manage quality monitoring, analyze and improve business processes, discover revenue opportunities.
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CallFinder is a SaaS speech analytics solution built to help your business improve agent performance and customer experience.
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Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees.
Learn more about Omni-Channel Self-Service
Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics
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UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com.
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UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps.
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Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action.
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Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools.
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InGenius easily adapts to unique call center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps call centers increase productivity and customer satisfaction with features like screen pop, click-to-dial, automated call logging and enhanced call reports.
Learn more about InGenius Connector Enterprise
InGenius is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs.
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Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels.
Learn more about Call Center Applications
A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports.
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Easy-to-use Outbound Call Center Software and predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with your existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee.
Learn more about Dialfire
Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee
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An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers.
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An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation.
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What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support!
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SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device.
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XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments.
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XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team.
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Balto AI listens to phone calls and then live on-call prompts reps with what to say next. Reps are given the specific language they need to close more, negotiate better, and maximize good will. Classical sales training is hard because it wastes calls and reps find it hard to implement. Balto's live guidance saves every call and effortlessly builds positive and productive call habits. Find out how Balto energizes your reps and boosts revenue.
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Balto listens to phone calls and tells your rep live on-call what to say next. Close more, maximize good will, and save every call!
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LiveAgent is customer service software with call center support that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution.
LiveAgent includes 170+ help desk features including live chat, voice and social media.
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LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed!
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VCC Live is a cloud-based contact center software, providing telecommunications services to all types of businesses that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.
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Cloud based contact center software with management and operator features incorporated as well as data security and analytical reports.
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Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date.
Learn more about Call Center Software
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
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Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time.
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Freshcaller is a cloud-based call center solution that helps you in scaling your business without having to worry about the complexity.
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Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations.
Learn more about Oracle Contact Center Anywhere
#1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price.
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ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts.
Learn more about Business VoIP Solutions
ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology.
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uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you:
- Dialers (Inbound & Outbound)
- SMS, Email & Webchat in a Unified Inbox
- A Call Center Designed CRM
- Completely Customizable Reporting
- Gamification
- Recording
- Voice Broadcasting
- Quality Control
- Live Coaching (Spy, Whisper, Collaborate)
- Many More Features & an Open API
Learn more about uContact
Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
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Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction.
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Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence.
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Calling App for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions.
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Calling App for Call Center & Sales Teams
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Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence.
Learn more about CallShaper
An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more!
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We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying.
Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line
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We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions.
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Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution.
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Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK.
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Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective.
Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer.
Learn more about XCALLY
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
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RingCentral Contact Center integrated with RingCentral Glip team messaging enables agents to communicate and collaborate across your organization in real time to resolve customer issues efficiently. With skills-based omnichannel routing and RingCentral Pulse intelligent bots for real-time metrics monitoring, your business will always be equipped to respond quickly to dynamic customer needs.
Learn more about RingCentral Contact Center
RingCentral Call Center delivers powerful, multi-channel capabilities that let customers decide how they want to engage with you.
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Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Learn more about VICIdial
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
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Gong gives you powerful visibility into your call center¿s conversations. It automatically captures and analyzes your sales and service calls. With Gong, you can improve agent productivity, hear the unfiltered voice of your customer, and guarantee a great customer experience with powerful quality assurance.
Learn more about Gong.io
Get powerful visibility into your call center¿s conversations. Improve agent productivity, and hear the true voice of your customers.
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All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly
Learn more about PrimoDialler
Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform
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From intelligent queue routing that fosters first call resolution to customized reporting that provide key insights into support team productivity, the FluentStream Business phone system is designed with call centers in mind. As an innovative leader in business communications, FluentStream has reinvented business phone systems. FluentStream offers dynamic cloud-based technology for all businesses and works to bring every single one the best performance.
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FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability.
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eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs.
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Predictive Dialer With Integrated Web-Phone and Call-Center Solutions.
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Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel.
Learn more about Ytel
Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections.
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Close more leads and improve ROI instantly with SalesExec.
Setup all lead sources to automatically route leads to sales agents (Push or Pull)
Automated distribution of leads based on state, zip, territory, round-robin
Power dialer, click-to-dial - no additional charge, use your VoIP solution
Email nurture with instant notifications for opened and delivered email
Lead management solution that lets you design sales process
Improve conversion rates from leads immediately.
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Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like.
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thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN functionality.
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thinQ provides complete control over every aspect of a business' inbound and outbound communications within a powerful cloud platform.
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iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more!
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PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops.
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Snowfly is a leading gamification-based employee incentive, recognition and data analytics company. We create a customized approach for each client to provide the best employee engagement for their organization using a unique variable-interval and positive-reinforcement reward and recognition system. We use analytics to provide actionable steps towards individual and organizational improvement via focused recognition and real-time incentives. We deliver measurable results to each & every client.
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Gamification-based online SaaS incentive & recognition programs powered by Snowfly.
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Agent optimization through channel consolidation improves agent and customer experience at the same time by empowering agents to easily handle multiple channels concurrently without internal process bottlenecks. ITC's digital customer service platform consolidates all digital channels into one interface, with Skills-Based Routing and integration with CRM and WFM. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbot integration.
Learn more about InTheChat
Improve agent exp. and CX through consolidating all digital channels into one platform, with CRM Integration and Skills-Based Routing.
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Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise.
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Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source.
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Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.
Learn more about Agile CRM
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
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With 8x8 Virtual Contact Center, you get everything you need in one place. Our solution suite combines not just world-class contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications.
Learn more about Cloud Call Center
8x8 Virtual Contact Center provides a flexible, economical & efficient way to engage with customers.
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Knowledge Bot offers an additional customer touch point by enabling customers to get real time,
automated answers to their questions from a bot. Many questions about standard issues can be
covered by our Knowledge bot round the clock. Knowledge Bot can also be integrated into your
social media channels
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Knowledge Bot is the perfect combination to your service agents. Knowledge Bot offers an additional customer touch point.
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Zendesk builds call center software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for call center, customer support, help centre and live chat are easy to use and implement and helps business innovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal
Zendesk builds call center, help desk, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call centre and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
Zendesk builds call center and help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction.
Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.
. RingCentral Contact Centre, powered by inContact, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.
RingCentral Contact Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
Best suited for enterprises with thousands of agents, Branch Messenger enables call centers to improve their operation at scale through a web dashboard and an agent self-service mobile app. Call centers use Branch Messenger to broadcast ad hoc open shifts to accommodate high call volume, lower call wait times for customers and scale down when agents are idle with voluntary time off requests, all in real-time.
Self-service mobile app enables call centers to scale labor in real-time to meet call demand.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.
Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control.
Zingtree makes it easy to create, customize, and deploy interactive agent scripts for call centers or live support that are easy to optimize and improve over time. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts.
Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.
Easy to use outbound call center software with automated dialers to suit your needs. Unlimited agent accounts and pay as you pricing. CallHub is a sophisticated outreach software for the biggest businesses, yet simple enough for your organization. The only solution that smoothly integrates with your CRM.
Use predictive dialer, power, preview or manual dialer depending on your requirement. CallHub also provides voice and text broadcasting.
Award-winning SMS, Voice & Call Center tool used by businesses yet simple enough for your cause! Pay as you go, no subscriptions.
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Built for enterprise contact centers with 100 - 15,000+ agents, Bright Pattern Contact Center software is a cloud-first omnichannel solution featuring active-active disaster recovery, ability to bring your own telco provider, scalability to 15,000+ agents, multinational deployment, and continuous availability thanks to non-disruptive on-the-fly updates.
Leading global provider of omnichannel cloud-based contact center software.
PureCloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. PureCloud is simply powerful and powerfully simple.
PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
La plataforma Genesys PureCloud es la solución de contact center en la nube "todo en uno" de última generación que le permite gestionar las interacciones omnicanal en un journey consistente e ininterrumpido. Dé a sus empleados una única herramienta para manejar todas las comunicaciones de voz, chat, correo electrónico, mensaje de texto y más. Al tener una interfaz intuitiva, tanto los agentes como los supervisores y administradores de TI la encuentran muy fácil de usar.
PureCloud simplifica las relaciones con el cliente. Conectamos el teléfono, el email y el chat a través de una sola herramienta.
The Genesys PureCloud platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow.
PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
PureCloud ist die All-in-one-Cloud-Contact-Center-Lsung der nchsten Generation, mit der du Omnichannel-Interaktionen in einer nahtlosen Customer Journey verwalten und verstehen kannst. Gib deinen Mitarbeitern ein einziges Tool, das alle Kommunikation, Sprache, Chat, E-Mail, Social Media und vieles mehr beinhaltet. Eine intuitive Benutzeroberflche macht die Bedienung sehr einfach. Schnelle Innovation sorgt dafr, dass du die Kundenerwartungen heute und morgen bertreffen.
PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.
Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Easy to Use, Quick to Install, Simple to Support.
Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy.
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales and service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia offers ContactWorld, a global cloud communications platform with guaranteed 99.999 percent platform availability.
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
Plivo's voice and SMS API platform and global carrier services, enable access to quality cloud communications at a low cost. Plivos HTTP APIs let businesses add voice and SMS capabilities to any web or mobile app using any web standard language. Our platform simplifies the complexity of the telephony business into a simple infrastructure service: we take care of everything from carrier management, to call quality and messaging deliverability, to 24/7 emergency technical support.
Customizable API platform to create global, reliable voice and SMS apps with low pricing and no carrier service contracts.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives.
Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.
Connect Firsts telecommunications software was created to offer a revolutionary approach to contact center technology. With our cloud-based solution, weve developed a cost-effective, dependable answer to the contact center needs of companies of all sizes. Founded in 2004 and based in Boulder, Colorado, we are a privately-held SaaS company that boasts over 500 clients worldwide and a 97% customer retention rate. With a 99.999% uptime and a user-friendly solution that can be fully customized to
Connect First is an award-winning Cloud-Based Call Center provider committed to 100% customer satisfaction.
Shelf is an award winning knowledge management platform with the best search in the industry enabling call centers save time and avoid costly mistakes. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management & AI expert for best in class search and findability. Unlike other knowledge platforms, Shelf enables agents to search inside of documents and leverages powerful machine learning to automatically recommend content. Contact us for a demo
Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need
Sharpen is a cloud native contact center platform that enables customer experience teams to establish better customer relationships. Eliminate costly on premise hardware, and increase agent efficiency and customer satisfaction at scale. Sharpen boasts a 99.999% SLA for its thousands of customers. Sharpen is committed to building a global community of companies that believe a happy customer is a loyal brand advocate waiting to happen.
Sharpen is a cloud native omni-channel contact center solution.
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & Sales Engagement to the next level. Get Local or Toll-Free Numbers of more than 40+ countries around the world in just a couple of clicks. CallHippo app provides real-time information and analytics about the users. It allows teams to collaborate on calls and share information among them, allowing managers to make data-driven strategies.
We serve Small Business & Enterprise who requires virtual phone system to effectively manage customer support from multiple locations.
Scorebuddy is a cloud Quality Monitoring solution for scoring customer service calls, emails and web chats. Start monitoring staff better and replace your spreadsheets today. Make your work day easier; no worries about reports breaking, everything in one place and there's customizable access for everyone. Scorebuddy saves time, increases accuracy and delivers a strong return on investment. On average our customers gain 8-10 times ROI. It's easy to use, requires no IT guy and no contract either!
A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly.
Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.
Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.
Since 2001 PanTerra has been offering the industries most advanced features for inbound call centers. We are committed to continue to roll out new features as the technology changes, to guarantee your Inbound Call Center never becomes antiquated again. Join the thousands of customers who have moved their call center to the PanTerra Cloud. PanTerra offers an inbound call center solution with Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With an ample set of features including Call recordings, Voicemails, SMS, Speech
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
EVS7 offers a complete modern cloud call center that scales with your business. The Parrot promotes ease-of-use & productivity by dialing up to 5 lines per agent enabling teams to make & receive thousands of calls per day all with just a web browser! The skys the limit as Parrot includes truly unlimited calls & a dedicated Customer Success Manager. EVS7, an industry leader since 1993, boasts one of the most cost effective solutions for all of your call center goals. Watch our video demo now!
Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.
Worlds 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be set up anywhere in the world in 10 minutes.
Worlds 1st Google Powered Cloud Call Center
Put your outbound dialing into overdrive with CallFire's Cloud Call Center. Simply upload your contacts, and in minutes, CallFire's Power Dialer will connect your sales agents to live leads. CallFire can call up to 4 phone lines per agent and will leave answering machine messages. CallFire saves time by weeding out busy signals, bad phone numbers, and handling answering machines. Agents focus on speaking with live customers, leading to 20-30% increases in efficiency over manual dialing.
Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads!
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel.
Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
Ameyo is an Omnichannel Customer Engagement software that enables enterprises and SMBs to deliver omnichannel customer experience. Ameyo's contact centre software offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally.
Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs.
Wix Answers is the professional customer support platform made for small businesses. Built by Wix to support over 120 million users, its now available for any business. And its free.
Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress.
With Wix Answers, you can build better, longer-lasting relationships with your customers.
Wix Answers is the customer support platform built to support over 120 million users. Now you can use it to support your business.
Dialer360 is pioneer in providing Cloud call center software solution. With this technology you can get Predictive dialer with Built in Avatar, CRM and Web Phone, Voice and Sms broadcasting, Hosted Phone system, Voip. it's cost effective, easy to use , less time to understand and perfect solution for Inbound, Outbound and Blended call centers. You can integrate with third party software like Salesforce,, PIpedrive, Zendesk, Vtiger and Zoho, Microsoft Dynamics.
A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more.
Greenlight CRM is a UK-based call centre solution that solves all your technology needs in one hosted system. Get enterprise inbound and outbound telecoms functionality, including our own unique Ofcom compliant predictive dialler, diary management software for streamlined appointment booking, a complete CRM system that adapts to whatever your business requires, and much, much more. All you need to do is provide your agents with an Internet connected PC, and Greenlight does the rest.
Greenlight CRM solves all your call centre technology requirements in one, easy to use hosted solution with flexible monthly licensing.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands.
Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.Exelysis can provide a turnkey solution or can be integrated and expand Enterprise PBXs. Exelysis provides integration 3rd party software like CRM, ERPs using extended APIs. Predictive / Power / Broadcasting Dialers, Skill Based Routing, Advanced IVR, VoiceXML and Natural Language Understanding plugins are few of Exelysis capabilities.
Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX.
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors.
Advanced, cloud-based computer telephony integration for your CRM system.
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features, including voicemail to email, call transfers, call barging, call monitoring, call coaching, call queues, ACD, video conferencing, dial-in conference bridge, toll free number included. Most importantly eliminates manual call logging. Additionally you can couple this with the world class Snapforce CRM to combine them for a seamless one system platform.
Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features.
VoApps delivers a voice message directly to the consumers voicemail box without calling their phone. VoApps has emerged as the compliant solution to delivering a voicemail to your consumer's mobile phone. The patented DirectDrop Voicemail has changed the economics of call centers by delivering payment notifications, appointment reminders, deadline warnings, and thank you messages. Over 100 million messages have been delivered to mobile users with DirectDrop Voicemail and that number grows daily!
Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center.
Vodia PBX is a leading-edge IP-PBX software specially developed for VARs, MSPs & SMBs. Advantages of Vodia PBX include:
Zero startup costs,
Low infrastructure costs,
Linear pricing,
True Plug & Play,
Bring your own SIP devices and trunks,
Full white-labeling,
All standard and advanced features included for one-price,
Voicemail-to-email,
Fax-to-email,
SMS/MMS integration,
Click-to-call,
WebRTC phone,
TLS, SRTP, ZRTP,
Multi-tenant, single server
Branded tech support in the USA
Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required.
We possess all the features needed to run an enterprise-scale contact center operation or a 5-agent work at home business. Inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and a built-in Web phone comes standard. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements are also part of the package.
All the features needed for large contact center operations, at an affordable price.
Licensing-free, award-winning contact center and blockchain software company. Register NOW for free!
Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.
Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features.
Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more.
Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience.
Speed to Contact is an enterprise sales automation company and the makers of RICOCHET360 (the fastest internet lead dialer commercially available). Ricochet360 is ideal for both inbound & outbound call centers, including fast dialer, CRM & lead management system, cloud phone system and a rich marketing automation platform (phone, email and SMS).
Sign up for a free demo in seconds and blast your contact, conversion & retention rates to new highs.
Ricochet360 is the All-in-One Dialer, CRM and Marketing Automation Platform. Automate 95% of your sales workflow.
Designed for 50+ agents, Aspect Via cloud contact center is the only solution that goes beyond the call center to unify the entire enterprise around the customer by eliminating barriers that divide departments and fragment work flows. As a SaaS offering tailor made for the cloud, Aspect Via offers native omni-channel Interaction Management (IM), Workforce Optimization (WFO) and Self-Service capabilities combined with a common user interface (UI) and shared, real-time and historical reporting.
Aspect Via is an all-in-one, omni-channel, cloud contact center solution for companies with 50+ agents.
QueueMetrics is a highly scalable monitoring and reporting suite for Asterisk PBX call-center.
QueueMetrics is an Asterisk call-centre monitor.
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.
With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.
A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management.
This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently!
A unique SaaS Calling platform powered with the best US-based outbound call professionals ready to generate and qualify your leads.
DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey.
Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue.
The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics required to optimize operations and adhere to industry regulations. Scale up with our true cloud platform.
Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics.
No matter the size of your business, calling any contacts from your list using MegaDialer will be completed in only a few minutes
Megacall dialer is the best solution for any contact centre to increase productivity and deliver excellent customer experience.
Embedded product with inbuilt IP PBX, ACD, Recording Predictive Dialing, Telephone Recording , 45 Field CRM , 3 Level disposition , Appliance can be used as standalone Telephone Recording System, IVRS, OBD IVRS, Conference Bridge , Police Diall 100, Police Interception Recording , IP PBX. Appliance has all type of trunk connectivity like ISDN PRI , Analog CO, SIP, GSM trunk etc. Inbuilt hard disk for data storage, Can be customize further, SMS, Email, CRM & integration through API
Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center.
Clarity Connect is a full-featured contact center for Office 365 and native to Skype for Business (formerly Lync). Clarity Connect adds the required intelligence to conversations, regardless of modality, to deliver the best customer experience on the market, including intelligent IVR, skills-based routing, real-time metrics, and historical reports.
Clarity Connect is a full-featured contact center native to Skype for Business / Lync.
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Quick and simple to implement, integrate and operate within your existing environment, MiCloud Engage Contact Center delivers advanced contact center capabilities that will increase both agent and customer satisfaction.
Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
LiveVox is a leading provider of enterprise (25+ agents) cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer's channel of choice. Our leading-edge risk mitigation and security capabilities help clients quickly adapt to a changing business environment.
LiveVox is a leading provider of enterprise cloud contact center solutions leveraging a multichannel environment.
Call tracking and analytics solution that helps sales and service teams identify missed opportunities and improve phone skills.
Call tracking and analytics solution that helps sales and service teams identify missed opportunities and improve phone skills.
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.
It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform.
Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers.
PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing.
Contivio.com's cloud-based Contact Center & Telephony software is an all-in-one solution that provides cost savings, improved customer satisfaction, and increased agent productivity. Deployed as a toolbar in a browser, simply plug in a headset and you will be up running with an enterprise level solution using Contivio.coms patent CloudConnect technology to integrate with Any CRM, including NetSuite, Microsoft Dynamics CRM, Salesforce, SugarCRM and Oracle Sales Cloud. Contivio.com is also very c
Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs.
Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent.
Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent.
Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience.
The #1 Hosted Dialer for small business just became Affordable! ~~~ Unlimited Calling to US48 & Canada, No Contracts, No Commitment and Your Price will Never Increase! Using a Predictive Dialer doesn't have to be expensive anymore. We've cut our prices - $139 Month UNLIMITED CALLING
Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions.
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound ivr, press 1 campaign, automatic survey, political message, and much more.
Our cloud based software as a service allows you the ability to leverage our extensive dialing infrastructure to get your message out quickly.
We work with small to large companies, government agencies, non profit organizations, political candidates and call centers.
Contact us today.
Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign.
bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres..
We tailor-make web-based software for a range of Contact Centres but also blue-chip clients in the areas of BPOs, Leisure & Gaming, Telecoms, Utilities and Financial Services and we will have a relevant and profitable solution for your challenge.
Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools.
Integrated with Global Directory video conferencing app that offers chat, personal numbers, LiME call forwarding service, and more.
Integrated with Global Directory video conferencing app that offers chat, personal numbers, LiME call forwarding service, and more.
CallCenterHosting's (CCH) hosted predictive dialer ensures that you are not going to miss a single lead that could be promising to your business. It maximizes the agents' productivity because it doesn't connect the agents with busy signals, voicemails, or invalid numbers. For a customer base that is spread across different countries, it's algorithm takes care of the demography and time zone of every individual customer so that you only connect to the right people, at the right time.
CCH's hosted predictive dialer is packaged with features such as message automation, intelligent call routing, campaign management etc.
We offer the most effective Predictive Dialer Software available. Includes predictive dialing, progressive dialing and preview dialing processes. Award Winning Technology from Augutech can greatly improve both your marketing effectiveness and the overall growth of your business. The automated dialing process allows you to reach more customers faster either through direct contact or voicemail. FREE trials available. Augutech is an industry leading Outbound Call Center Platform.
Increase sales up to 400% with this predictive dialer solution. Augutech is an industry leading Outbound Call Center Platform.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more.
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
Versature delivers the highest quality phone systems, the most features, and enterprise integrations and plugins.
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. In addition, agent level KPIs can be displayed to the agent. The operational suite automates many of the manual tasks within the contact center. It won the 2015 Innovation award from PACE and is a 2016 CIO Review Magazine Top 20 technologies to watch. "The suite is truly innovative and ground breaking, a must have for every contact center"
A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
A phone messaging solution for reaching thousands of people with personalized messages and response options you choose.
Speech analytics and pervasive call center performance management solution for large and small contact centers.
Speech analytics and pervasive call center performance management solution for large and small contact centers.
CyCX goes beyond traditional ACD systems providing you an array of communication channels such as Voice, SMS, Email, Fax, Web Chat, Web Call-back, Call back in Queue and Social Media connections meaning you can connect on any level.
Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
Discover contactSPACE: the omnichannel contact centre software that'll revitalise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.
contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility
Our focus at Telax is to help Communications Service Providers (CSPs) get into the cloud contact center game by forming strategic partnerships that enhance a CSPs competitive profile. We seamlessly integrate with business products & services to make our contact center offering a true success for both our partners and their business customers. We provide training, knowledge, tools, resources and ongoing support. We dont make money unless our partners do - the true definition of a partnership!
Reach out today to learn more. Call 888.808.3529!
Call Center Software - Boost your Telemarketing / Telesales revenue with the Focus Contact Center outbound-inbound platform. We make omnichannel communication easy to use, quick and intuitive.
Provide your consultants with powerful, automated tools like predictive dialing, call recording, IVR, HLR, call routing, blacklists, built-in CRM, ticketing system + more.
Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics + more.
Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social).
HoduCC is a FreeSWITCH based call center software which promises to offer contact center software solutions that are best suited to all the call centers. As a VoIP call center software provider, HoduSoft ensures that its FreeSWITCH based call center product offers intelligent, quick and secure contact center solutions. HoduCC has been therefore designed to ensure that user loyalty is built and customer expectations are exceeded.
Call center solution with call monitoring, reporting, agent mapping, and more.
SmartAction is the only provider of a fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Our solution, IVA, is a centralized AI engine that automates customer service across voice, SMS, text, chat, mobile, and social media. We consultatively work with companies to deliver effortless customer service across any of the channels their customers choose.
A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.
Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration -
Aavaz is the hub that ties your contact center together.
Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling.
Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz.
inConcert Allegro - Voice Contact Center is a VoIP software as an all-in-one platform, cloud-based or on-premise that helps your contact center, or call center to provide an excellent customer experience, whatever the channel through which they communicate.All of the platforms functional components have been developed by inConcert, including inbound and outbound voice, CTI, dialer, IVR, recording, quality, monitoring, reports, messaging, etc. Fully integrated with your business processes.
InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management.
Call center software solution that can be set up in minutes. Quick access to the required reports to scale best staff performance and evaluate the stats of the Call Center. You will get workplace insights that will help enhance workflow and productivity.
All the features you expect from a Call Center Software: IVR, Extensions, Call Recordings, Queue Management, Cold/Warm Transfers, ACD, Auto Dialer, SMS/Email Channel, Forward to Phone, Call Whispering, Call Barging.
24/7 support team
Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance.
For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others.
VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies.
Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents).
Steam-Connect is an online software package which is being applied successfully by call centres, contact centres and other customer service organisations. Can Steam be of use to you?
All centres and contact centres typically handle several kinds of customer contact for the companies that seek their services. Having the right tools is a fundamental prerequisite for success. Steam has been developed specifically to organise every detail of customer contact in the most efficient way.
Call center solution to simplify all your communications with consumers and prospects.
CallBlitzer's end-to-end automated voice broadcast and outbound predictive dialer system is designed to boost contact and conversion rates by 150%+. Our 95% accurate answering machine detection, ringless voicemail, and suite of advanced automation capabilities keep your cost per transfer lower than any other solution out there. Our powerful platform also enables live call transferring through our built-in IVR to empower seamless list and campaign management.
Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup!
We have created the best yet way to manage ALL your business communication in one place.
OXON focus is:
#1 Omnichannel Customer Support
#2 Sales Teams and Telemarketing
#3 Personal Email Marketing
#4 Agents Management & Customer Experience Insights
OXON is a cloud based contact centre management software, providing enterprise grade communication abilities which enable: web-chat, email, voice calls, SMS, social media support to be operated in a single platform.
A single platform to communicate and track customers throughout their lifecycle and make communication consistent.
ZaiLab is a next-generation software company specializing in omnichannel contact center software based in the cloud. We create software for businesses of all sizes, particularly small to medium contact centers looking for a cost-effective way to personalize routing, improve client conversations and increase efficiency.
Our software is quick and easy to set up and change. It routes and prioritizes interactions intelligently. You get instant access to support.
With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software
RingOver: the 100% cloud-based phone system for small and medium businesses. We combine excellent voice quality with a super-user-friendly interface accessible via the web and mobile app. Set up an on-site or remote call-centre in 5 mins. Obtain numbers in 65+ destinations to enjoy unlimited in & outgoing calls. Benefit from call data-syncing, click-to-call, call supervision, call recording, after-call management, call logs, journeys and detailed real-time analytics. Free trial.
100% cloud-based call centre phone system with call routing & queuing, voicemails, after-call tag & assignment, IVR & more
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly.
Centcom is a 100% web-enabled Predictive Dialing service that requires no additional hardware--all you need is a standard phone line and a computer with an internet connection. Within minutes of your activation, your call center will have access to all of the features of Predictive Dialing, like Agent Reporting, Campaign Statistics, and more. Call Center Development Services (CCDS) prides itself in offering state-of-the-art telemarketing management resources to call center agencies of all size.
Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation.
Envision Click2Coach and Click2Coach Cloud
Envision provides award winning solutions that optimize customer experience by turning data from customer interactions into action, making an impact on your business that leads to exceptional customer experiences. Data from all contact center channels can be collected to quickly identify patterns and trends. Envision delivers innovative software solutions, in the cloud or on premise, to optimize your workforce.
Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics.
Real Time reporting software for the call center. Spectrums software captures real time and historical data from the ACD and creates reports that can be displayed on wallboards, desktops, dashboards, Web based reports, email and smartphones.
Improve agent performance and increase call center awareness with real time reporting for the agents.
Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents.
Please call for a "live demonstration" to view from your computer.
Genesis is a Web Hosted (SaaS) Predictive Dialing Call Center Solution Platform, you can select what modes you need, i.e. (Outbound, Inbound, Blended, and Preview). No operating software and no soft phone are downloaded on your computer, no local and long distance phone bills for outbound dialing. You have total control of the telemarketers from the Genesis Admin interface and your agents operate from their agent interface.
Hosted call center solutions. predictive, power, preview, inbound and blended modes.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Blended contact center solution with IVR, ACD, and predictive dialing capabilities.
Call2kitchen is a VoIP Call Center system designed to enable restaurant chains to enhance phone-in, takeout and delivery sales from a centralized location. Our product integrates with some of the most important POS Systems, like Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint, placing the order directly to the kitchen, avoiding double entry.
Restaurant Call Center for Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint.
C-Zentrix is an end to end Customer Engagement solution wherein our call center solution is complimented with any CRM (Ticketing CRM & Lead Management System) to give a 360 customer engagement experience. We are recognized by Gartner, worlds leading IT research and advisory company as one of the leading products in Contact Center Infrastructure across the globe.
In our recent run of achievements, C-Zentrix has been awarded as "Product of the year" for the year 2014.
End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs.
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents.
Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets.
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world.
When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly.
Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more. Solution will work from anywhere as long as internet connection is available. Turn any phone into "your" phone with personal code. Further features include Call Monitoring, Click to Call, Voicemail to Email, Remote Transfer, and more.
Hosted PBX provider that offers unlimited business calling, voicemail, call forwarding, and more.
Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics.
Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics.
Complete software phone system designed for customer service, customer success, and sales teams to get up and running quickly with no required hardware. Parakeet integrates with your existing CRMs, help desks, and other apps to identify incoming callers and synchronize your call activity in real time.
Cloud phone system for customer service, success, and sales teams that requires no hardware and integrates with your favorite apps
