---
description: Compare the best Call Centre Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Call Centre Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

# Call Centre Software

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> Call Centre software is a business solution that allows call centre agents to automate and standardise the process of receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These software for call centers enable better monitoring of the customer experience, and improve workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Centre phone systems manage and catalogue the process of customer calls and often allow customers to track the progress of their requests via the internet. Call Centre software is related to Customer Service software and Help Desk software. Compare product reviews and features to help find the best Call Centre Software for your business in the UK.

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## Products

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (468 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
3. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (891 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
4. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.7/5 (159 reviews) — A full-suite of call center tools \& reporting to coordinate your communications across marketing, sales, \& customer service teams.
5. [Shelf](https://www.capterra.co.uk/software/146524/shelf) — 4.8/5 (106 reviews) — Shelf turns enterprise knowledge and business context into a trusted AI Data Layer for better answers for people and AI.
6. [VINSI](https://www.capterra.co.uk/software/1097305/VINSI) — 5.0/5 (10 reviews) — AI-powered platform unifying voice agents, CRM, automation, ticketing, QA \& analytics into one connected business ecosystem.
7. [ServiceOS](https://www.capterra.co.uk/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
8. [Newfies-Dialer](https://www.capterra.co.uk/software/152962/newfies-dialer) — 5.0/5 (4 reviews) — A call center suite offering inbound \& outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation.
9. [Webex Suite](https://www.capterra.co.uk/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
10. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
11. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
12. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
13. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
14. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
15. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (919 reviews) — Cloud-based platform for business phone, omnichannel contact center, and customer conversations via voice, video, chat, and email.
16. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (832 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
17. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
18. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (694 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
19. [GoTo Connect](https://www.capterra.co.uk/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
20. [ActivTrak](https://www.capterra.co.uk/software/135366/activtrak) — 4.5/5 (591 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
21. [NiCE CXone](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
22. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (571 reviews) — Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
23. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
24. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (513 reviews) — Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
25. [HubSpot Sales Hub](https://www.capterra.co.uk/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) — Cloud-based sales platform that helps teams manage leads, automate outreach, track deals, generate quotes, and report on performance.

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## Related Categories

- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"},{"name":"Talkdesk","position":17,"description":"Talkdesk is a customer experience software platform that helps customer service, sales, and support teams operate a human-AI hybrid workforce across voice and digital channels. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) uses prior interactions to identify automation opportunities, enables teams to build agentic AI agents with natural language, test them before deployment, and continuously optimize them based on performance. CXA orchestrates work across AI agents, people, data, knowledge, systems, and governance.\n\nWith Talkdesk, teams can manage omnichannel engagement, routing, workforce engagement, agent guidance, analytics, and self-service; use agentic AI to reason, act, and complete multi-step work; give employees and AI agents real-time context with governance and human oversight; apply industry-specific AI, workflows, and integrations across more than 12 industries; and deploy CXA with Talkdesk CCaaS or an existing contact center.","image":"https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png","url":"https://www.capterra.co.uk/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":18,"description":"CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.co.uk/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":19,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.co.uk/software/163604/GoTo-Connect","@type":"ListItem"},{"name":"ActivTrak","position":20,"description":"ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.capterra.co.uk/software/135366/activtrak","@type":"ListItem"},{"name":"NiCE CXone","position":21,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Dialpad","position":22,"description":"Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.uk/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":23,"description":"Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.uk/software/135148/agile-crm","@type":"ListItem"},{"name":"Twilio","position":24,"description":"Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.\n\nEasily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.co.uk/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"HubSpot Sales Hub","position":25,"description":"HubSpot Sales Hub is a cloud-based sales platform that supports the full sales cycle, from prospecting and lead management to closing deals and reporting on results. Sales teams use it to organize contacts, automate follow-up emails, and track every interaction with prospects in one place.\n\nHubSpot Sales Hub includes tools for pipeline management, meeting scheduling, quote generation, and sales forecasting. Built-in reporting gives managers visibility into team activity and deal progress without needing separate tools.\n\nThe platform suits small to midsize businesses as well as larger sales teams looking to centralize their sales process. It integrates with common business tools and scales as teams grow.","image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.capterra.co.uk/software/140219/hubspot-saleshub","@type":"ListItem"}],"numberOfItems":25}
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