418 results
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Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Learn more about NICE inContact
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE inContact
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex help...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Aspect Via is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments. Learn more about Aspect Via
The Aspect Via Platform is a world-class, fully-featured Enterprise Cloud Contact Center solution that scales to meet the needs of large organizations and delivers proven, best-of-breed Contact Management and Workforce Optimization capabilities to help companies build lifetime customer loyalty. Each application is modular, so you can add capabilities at your own pace, with common administration, reporting and UX across all applications. Learn more about Aspect Via
The Aspect Via Platform is a world-class, fully-featured Enterprise Cloud Contact Center solution that scales to meet the needs of large organizations and delivers proven, best-of-breed Contact Managem...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Zendesk Talk is a call center solution built right into the help desk ticketing software. Learn more about Zendesk
Zendesk Talk is a fully integrated call center built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Enable Zendesk Talk with our help desk solution today. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Already have your own call center? Integrate seamlessly with an API connection to our help desk. Learn more about Zendesk
Zendesk Talk is a fully integrated call center built right into our help desk software. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations inst...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
The only workforce automation solution that increases efficiency while improving agent engagement and the customer experience. Learn more about Intradiem
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually and has saved its customers over $140 million in the past 2 years. Learn more about Intradiem
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a hi...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive repo...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
All-in-one call center solution designed to get the best out of every customer interaction Learn more about Voiso
Advanced hosted call center solution. Voiso is dedicated to make your call and contact center the best it can be. Agents enjoy intuitive dashboards. Supervisors enjoy performance insight through 50+ metrics It takes only 2 minutes to deploy. Keep your phone numbers. Import all of your agents with one click. Nothing to buy, no upfront costs. Learn more about Voiso
Advanced hosted call center solution. Voiso is dedicated to make your call and contact center the best it can be. Agents enjoy intuitive dashboards. Supervisors enjoy performance insight through 50+ me...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Get to the heart of customer needs immediately & make a serious dent in your inbound call center queue with 70+ software integrations. Learn more about Aircall
Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, to anticipate customer needs on every call, helping you reduce wait times by making reps more efficient than ever before. Join 6,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, IVR, analytics, etc. Learn more about Aircall
Get to the heart of customer needs immediately and make a serious dent in your inbound call center queue. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, ...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise Learn more about Adversus Dialer
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having. The Journey module allows you to automate and integrate anything you could imagine. Keep an eye on events and respond accordingly. Learn more about Adversus Dialer
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automatin...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Freshcaller is a modern call center software for inbound and outbound calling teams, and offers phone numbers in 90+ countries. Learn more about Freshcaller
Freshcaller is a modern call center software for customer support, sales, IT, and HR teams. With its cloud-based architecture, Freshcaller brings together the best of legacy features like IVR and advanced capabilities like Smart Escalations, Voicebots, and Customizable Performance Reporting to help you set up state-of-the-art call center operations. Freshcaller offers phone numbers in 90+ countries, requires zero phone hardware, and is extremely easy to use. Learn more about Freshcaller
Freshcaller is a modern call center software for customer support, sales, IT, and HR teams. With its cloud-based architecture, Freshcaller brings together the best of legacy features like IVR and advan...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. Learn more about GoToConnect (formerly Jive)
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoToConnect (formerly Jive)
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, t...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent ...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
3CX is a call center software solution including live chat, CRM integration and call work flows. Learn more about 3CX
3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Includes CRM, SMS and Facebook integration. Use call work flows to eliminate tedious and time intensive tasks for your agents. Employees can work efficiently from anywhere also using video conferencing, live chat and mobile apps. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Suitable for any business size or industry. Learn more about 3CX
3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. Includes CRM, SMS and Facebook integration. Use call work flows to eliminate ted...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional customer experiences. Our all-in-one solution offers teams a humanized real-time, agent-level feedback platform, an integrated quality assurance platform, and a coaching module that brings all of the relevant data points together for 1:1 sessions. With a unified platform like Stella Connect, you get a holistic view of performance to help drive agent engagement and customer satisfaction. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional customer experiences. Our all-in-one solution offers teams a humanized real-time, agent-level feedbac...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
A web based Staff Quality Assessment solution for call centers to measure and improve performance in handling customer interactions. Learn more about Scorebuddy
Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Tie quality to business strategy by creating scorecards to track key customer experiences. Use reporting and analytics to collaborate with staff/management and analyse root causes of skill or process deficiencies to drive continuous improvement. An optional Survey module caters for rapid and easy to use client or staff sentiment measurement. Learn more about Scorebuddy
Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Tie quality to business strategy by creating scoreca...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... Learn more about Ringover
Ringover is a communication application that combines advanced phone system, videoconferencing, text and collaborative messaging features focused on team productivity and directly configurable by managers. Integrating with professional tools and providing advanced statistics in real time, Ringover allows professional communications to be managed with a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection! Learn more about Ringover
Ringover is a communication application that combines advanced phone system, videoconferencing, text and collaborative messaging features focused on team productivity and directly configurable by manag...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports. Learn more about VCC Live
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes. Learn more about VCC Live
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced fea...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma can become your trusted tool for all voice communication. Attractive rates that do not depend on the number of your agents and no required equipment will allow you to present the best side of your company. Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma ca...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting. Learn more about CallHippo
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automati...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provid...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Manage Phone Calls, WhatsApp, SMS Conversations -all in one place. Full API and CRM Plugins. Virtual phone numbers in any country Learn more about ZIWO
ZIWO is built as a cloud-based, new generation contact center. It offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation and accessible worldwide. Simply. Talk to your clients Learn more about ZIWO
ZIWO is built as a cloud-based, new generation contact center. It offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation an...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of sol...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in a Call Center? Swing by and get a free 14-day trial with no upfront payment and get access to all the tools today. Learn more about User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of c...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Learn more about InfoFlo
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Learn more about InfoFlo
We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk
Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or tea...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Bitrix24 is#1 free CRM and call center software used by over 8 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 empl...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Learn more about Five9
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with l...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business. Learn more about NUACOM
The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive? Learn more about NUACOM
The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and g...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Advanced, cloud-based computer telephony integration for your CRM system. Learn more about CloudCall
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optimize your businesss relationships with its candidates and clients, while maximizing the power of the CRM system. Call functionality and data is easily accessible from one system - offering you greater business visibility, helping to increase productivity and reduce manual errors. Learn more about CloudCall
CloudCall is a leading software and telecommunications solution which helps business enhance their communications. By integrating phone communications directly into your CRM, CloudCall is able to optim...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Collaborative scheduling software designed for call centers. Learn more about Soon
Call Centers who rely on Soon enjoy a modern agent scheduling experience. Trafficking is easy with Workload. Forecast all channels and reach your service level goals. With Soon, you will increase employee happiness and set your customer service department up for success. We work with contact centers of rapid growth scale-ups to innovative enterprise corporations. Reach out to us for a personal onboarding, we are here for you. Learn more about Soon
Call Centers who rely on Soon enjoy a modern agent scheduling experience. Trafficking is easy with Workload. Forecast all channels and reach your service level goals. With Soon, you will increase empl...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small h...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Hosted Predictive Dialer, Auto-Dialer, SMS and Voice Broadcast system. Multi-Tenant with billing and white-labelling. Learn more about DialerAI
DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, unanswered and disconnected lines and only passing calls answered by people to your agents. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. Learn more about DialerAI
DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. DialerAI auto-dialing software can increase productivity and efficiency by 3 times, dropping busy, u...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed!
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. With LiveAgent, providing world-class customer service is easy. Start your free trial, no CC required.
LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution. Centralize phone calls from your website or landline into a sin...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles.
With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Wit...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat....
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing.
MiCloud Connect lets you move communications and collaboration to the cloud with confidence.
MiCloud Connect lets you move communications and collaboration to the cloud with confidence....
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Software for true omnichannel forecasting, planning and scheduling, with employee self-service and real-time management capabilities.
Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is delivering an exceptional customer experience while keeping costs low. The softwares core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support customer demand and back office task completion.
Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions. Simplify the lives of your sales and customer support teams with 70+ advanced calling features. Improve communication with prospects thanks to the integration with your existing helpdesk, CRM and eCommerce systems as Helpscout, Pipedrive or Shopify. Start with a 14-Day trial for FREE.
CloudTalk is a cloud call center software built for modern businesses. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best rated telephony solutions...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
A reliable built-for-the-cloud contact center software
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently.
Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on t...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
RingCentral Call Centre delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing.
RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set,...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enable...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, ...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use!
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for F...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the cl...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
An analytics platform designed for those who rely on quality calls and inbound leads to measure success.
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyondhelping our customers get to better outcomes.
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into thei...
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single...
  • Interactive Voice Response (IVR)
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre

Call Centre Software Buyers Guide

Call centre software helps businesses run their call centres efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call centre solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call centre systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call centre software

  • Enhanced agent productivity and efficiency : Call centre solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimise idle time, and modulate call speed and waiting times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call centre solutions help businesses improve operations and address more customer queries by maximising time and resources.
  • Improved customer relations : Call centre systems help businesses stay connected with their customers and deliver a more personalised and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.

Typical features of call centre software

  • Built-in telephony: Make phone calls from internet-enabled devices.
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyse calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call centre and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call centre software

  • Type of deployment: Call centre solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customisable call centre solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multi-channel support: Call centre software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centres are shifting from traditional call centre software to contact centre solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and medium-sized business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process and frees agents to handle more complex queries.