---
description: Discover and compare Call Centre Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Centre Software for Windows - Price comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software for Windows](https://www.capterra.co.uk/directory/30007/call-center/software)

# Call Centre Software

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> Call Centre software is a business solution that allows call centre agents to automate and standardise the process of receiving and responding to customer phone calls. Call centre solutions help organisations run their contact centres more efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These software for call centers enable better monitoring of the customer experience, and improve workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Centre phone systems manage and catalogue the process of customer calls and often allow customers to track the progress of their requests via the internet. Call Centre software is related to Customer Service software and Help Desk software. Compare product reviews and features to help find the best Call Centre Software for your business in the UK.

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## Products

1. [Aircall](https://www.capterra.co.uk/software/144486/aircall) — 4.2/5 (458 reviews) — AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin
2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
3. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (223 reviews) — Deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive faster resolutions.
4. [Wildix](https://www.capterra.co.uk/software/218251/wildix) — 4.7/5 (209 reviews) — Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
5. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
6. [ServiceOS](https://www.capterra.co.uk/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
7. [VICIdial](https://www.capterra.co.uk/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
8. [Webex Suite](https://www.capterra.co.uk/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
9. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
10. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
11. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
12. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
13. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (820 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
14. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
15. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
16. [GoTo Connect](https://www.capterra.co.uk/software/163604/goto-connect) — 4.5/5 (668 reviews) — GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
17. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
18. [ActivTrak](https://www.capterra.co.uk/software/135366/activtrak) — 4.5/5 (577 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
19. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
20. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
21. [Vonage Business Communications](https://www.capterra.co.uk/software/159047/vonage-business) — 4.0/5 (320 reviews) — Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features.
22. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews) — DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business.
23. [Kixie PowerCall](https://www.capterra.co.uk/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
24. [MiVoice Business Solution](https://www.capterra.co.uk/software/140996/MiVoice-Business-Solution) — 4.2/5 (283 reviews) — MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.
25. [CloudTalk](https://www.capterra.co.uk/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales \& customer service teams. Start your FREE 14-day trial today\!

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.co.uk/software/175788/nextiva","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"description":"Transform your call center with proactive and personalized service. 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Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.co.uk/software/132852/talkdesk","@type":"ListItem"},{"name":"CallHippo","position":15,"description":"CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. 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For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.co.uk/software/163604/goto-connect","@type":"ListItem"},{"name":"CXone Mpower","position":17,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"ActivTrak","position":18,"description":"ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9cae89ed-a243-4669-b100-8251f130721a.png","url":"https://www.capterra.co.uk/software/135366/activtrak","@type":"ListItem"},{"name":"Dialpad","position":19,"description":"Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call centre software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.uk/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Agile CRM","position":20,"description":"Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.uk/software/135148/agile-crm","@type":"ListItem"},{"name":"Vonage Business Communications","position":21,"description":"A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9f3e9e0-d40d-45fc-a1d5-7bd28b6a54ff.png","url":"https://www.capterra.co.uk/software/159047/vonage-business","@type":"ListItem"},{"name":"DialedIn CCaaS","position":22,"description":"DialedIn's call center software transforms every interaction. It automates outbound and inbound calling, boosts productivity, and drives revenue for call centers and sales teams. With fast, easy deployment, you’re up and running in hours. \n\nKey features include:  \n• Advanced, compliant dialing modes (manual, preview, progressive, predictive) to maximize contact rates.  \n• Skills-based ACD that intelligently re-routes calls based on defined parameters.  \n• Seamless integration with top CRMs, apps, and scripting tools.  \n• Real-time reporting and analytics with customizable dashboards.  \n• Omnichannel communication via phone, chat, social media, email, and click-to-call.  \n• Robust DID management with clean caller ID to help address scam issues.  \n• Customizable call scripting with \"if/then\" branches for follow-ups like appointment cards.  \n• US-based tech support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.co.uk/software/29589/callcenternow","@type":"ListItem"},{"name":"Kixie PowerCall","position":23,"description":"Kixie is an AI-powered revenue communications platform that enhances calling and texting for sales, marketing, and customer success teams. It seamlessly integrates with major CRMs like HubSpot, Salesforce, and Zoho, enabling fast setup and streamlined workflows.\n\nOutbound Sales: Connect Faster\nBoost connection rates by up to 400% with:\n✔️ AI-Powered Local Presence Dialing\n✔️ Multi-Line PowerDialer with AI Voice Detection\n✔️ Spam Risk Mitigation\n\nMarketing: Convert More Leads\nAutomated calling & texting ensure instant engagement and scalable outreach, driving higher conversions.\n\nInbound Sales & CS: Handle Calls Efficiently\n📞 CRM-Based Call Routing\n📩 Group SMS & Auto Responses\n📊 Call Queues\n\nLeadership: Optimize & Scale\nTrack performance with AI-driven insights, call analytics, and live coaching.\n\n🚀 Supercharge your outreach—try Kixie for free today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d54b99d-d74d-4a6c-99aa-442524562dba.png","url":"https://www.capterra.co.uk/software/135636/kixie-powercall","@type":"ListItem"},{"name":"MiVoice Business Solution","position":24,"description":"MiVoice Business provides your organization with a complete communications, collaboration, and customer experience solution. An open, feature-rich unified communications platform that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by organizations across all industries. \n\nWith the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, or in your public cloud instance.\n\nThe entire solution can be purchased with traditional CapEx perpetual licensing or using OpEx subscription payment model.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a4e365b6-f7c7-4d7c-b03f-973c9edc36e4.jpeg","url":"https://www.capterra.co.uk/software/140996/MiVoice-Business-Solution","@type":"ListItem"},{"name":"CloudTalk","position":25,"description":"CloudTalk is a cloud-based call center software for sales and customer service teams, built to streamline inbound and outbound communication in one powerful workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations (including HubSpot, Salesforce, and Pipedrive), CloudTalk offers an AI Voice Agent and AI-powered features that help agents automate their daily workflows and boost efficiency.\n\nBenefit from global coverage across 160+ countries, exceptional call quality and AI Conversational Intelligence that turns every conversation into actionable insights. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico.\n\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.capterra.co.uk/software/182004/cloudtalk","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30007/call-center/deployment-options/windows/software#itemlist","numberOfItems":25}
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