---
description: Page 7 - Compare the best Customer Service Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 7 - Customer Service Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) > [Page 7](https://www.capterra.co.uk/directory/22/customer-service/software?page=7)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow businesses to manage and assess the quality of their customer interactions. Customer Service applications also assist in managing and distributing an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Centers, Help Desk, and Knowledge Management software.

Customer support software includes features such as API, customer databases, knowledge base management, live chats, multi-channel communication, queue management, and self-service portals. Find the best customer support software for your UK business. 

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## Products

1. [weclapp](https://www.capterra.co.uk/software/163180/weclapp) — 4.1/5 (35 reviews) — The ERP system for small and medium-sized companies that allows you to transparently map all your business processes in cloud-based software.
2. [EcholoN](https://www.capterra.co.uk/software/189744/echolon) — 4.7/5 (35 reviews) — EcholoN as customer service software with mobile client for field service. Expandable with useful modules, adaptable to your needs.
3. [iSupport](https://www.capterra.co.uk/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
4. [SupportBee](https://www.capterra.co.uk/software/132028/supportbee) — 4.4/5 (34 reviews) — SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
5. [SpinOffice](https://www.capterra.co.uk/software/151975/spinoffice) — 4.5/5 (33 reviews) — SpinOffice is a cloud CRM software that helps SMBs manage customer data, tasks, and communication in one centralized platform.
6. [MaxContact](https://www.capterra.co.uk/software/156506/maxcontact) — 4.7/5 (33 reviews) — MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
7. [Simla.com](https://www.capterra.co.uk/software/148225/simla-com) — 4.7/5 (32 reviews) — Simla.com is an omnichannel CRM to centralize communication, automate sales, and boost customer engagement in one secure platform
8. [Mayday](https://www.capterra.co.uk/software/1026230/mayday) — 4.7/5 (31 reviews) — Mayday is the omnichannel knowledge base that simplifies operations and elevates service.
9. [Denser AI](https://www.capterra.co.uk/software/1064391/denser-ai) — 5.0/5 (31 reviews) — Denser.AI provides an solution to build AI-Powered Search and Chat service using custom website or document data.
10. [Cayzu](https://www.capterra.co.uk/software/134057/cayzu) — 5.0/5 (30 reviews) — From start ups to Enterprise companies, over 20,000 customers trust Cayzu's cloud platform with their customer service needs.
11. [elevio](https://www.capterra.co.uk/software/166667/elevio) — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
12. [HelpSpace](https://www.capterra.co.uk/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
13. [Helpshift](https://www.capterra.co.uk/software/150923/helpshift) — 3.9/5 (29 reviews) — Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience.
14. [Smith.ai](https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat) — 4.8/5 (29 reviews) — Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for businesses of all sizes.
15. [Botsify](https://www.capterra.co.uk/software/201926/botsify) — 4.6/5 (29 reviews) — White-label AI Agent platform to create, deploy, and resell AI agents for web, WhatsApp, Instagram, and more, no coding needed.
16. [Mava](https://www.capterra.co.uk/software/1060576/mava) — 4.8/5 (29 reviews) — Mava is an AI-first customer support platform that connects to your private, group \& community channels.
17. [FocalScope](https://www.capterra.co.uk/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
18. [Chatfuel](https://www.capterra.co.uk/software/181770/chatfuel) — 4.3/5 (28 reviews) — Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel.
19. [C-Desk](https://www.capterra.co.uk/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
20. [Helpwise](https://www.capterra.co.uk/software/197123/helpwise) — 4.7/5 (27 reviews) — Helpwise is a Shared Inbox for your Team Email, SMS, Live Chat, WhatsApp, Social Media accounts \& many other channels.
21. [Trengo](https://www.capterra.co.uk/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
22. [ConvergeHub](https://www.capterra.co.uk/software/134185/convergehub) — 4.8/5 (24 reviews) — Built for Growth. Trusted by SMBs. ConvergeHub simplifies customer management by combining sales, marketing, support, and billing into
23. [Magentrix](https://www.capterra.co.uk/software/142908/magentrix) — 4.7/5 (24 reviews) — We are the portal experts - specializing in partner portals and customer portals. Seamlessly integrated with your CRM.
24. [Qubicles](https://www.capterra.co.uk/software/161183/qubicles) — 4.4/5 (24 reviews) — Licensing-free, award-winning contact center and blockchain software company. Register NOW for free\!
25. [V2 Cloud WorkSpaces](https://www.capterra.co.uk/software/176802/v2-cloud-workspaces) — 4.7/5 (23 reviews) — As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity so you can work faster from anywhere.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

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Leaving your team to focus on more complex customer questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.capterra.co.uk/software/166667/elevio","@type":"ListItem"},{"name":"HelpSpace","position":12,"description":"HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. 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Build your bot now, no coding required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89a2a206-5f30-4d95-942c-3b2f4784995a.png","url":"https://www.capterra.co.uk/software/181770/chatfuel","@type":"ListItem"},{"name":"C-Desk","position":19,"description":"Free service desk / Helpdesk application with lots of other features for whole organisation.\n\n1. service request management  (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..\n2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..\n3. Knowledge base.\n4. Photo gallery\n5. notice board\n6. Log book\n7. Active directory\n8. 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With Helpwise, companies can create Knowledgebases and chatbots as well as provide faster and better customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b51a86ce-8281-4641-8812-ab428516fd8d.png","url":"https://www.capterra.co.uk/software/197123/helpwise","@type":"ListItem"},{"name":"Trengo","position":21,"description":"Discover Trengo, the customer service software that unifies all messaging channels into one single view.\n\nAnswer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform. \n\nUse the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. \n\nMake customer communication easy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.capterra.co.uk/software/177967/trengo","@type":"ListItem"},{"name":"ConvergeHub","position":22,"description":"ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement, empowering users to stay connected to leads, customers, partners and employees, from any device, at any time. It can manage all sales, marketing, support, and billing needs. \n\nConvergeHub's features are optimized for small to medium sized businesses that have the same needs as the large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM features are built-in, work together flawlessly, and have a uniform look and behavior. Users can use ConvergeHub to automate typical day-to-day tasks and marketing automation processes within a simple and intuitive interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d2518bb3-5eea-46fc-9d02-ed60a0cb71d4.png","url":"https://www.capterra.co.uk/software/134185/convergehub","@type":"ListItem"},{"name":"Magentrix","position":23,"description":"Magentrix's partner portals provide the best customization options in-market through our advanced API integration. Drag and drop configuration to build different experiences. No duplication of records. Watch our co-branded video with the AppExchange team. Read our customer success stories or read the stellar reviews they leave us (5-star rating on Salesforce's AppExchange and top-rated app in partner management). TomTom uses us to supercharge their partners, why don't you?","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/059561a8-75e4-42c8-aae9-856a45d42950.png","url":"https://www.capterra.co.uk/software/142908/magentrix","@type":"ListItem"},{"name":"Qubicles","position":24,"description":"We possess all the features needed to run an enterprise contact center or a 5-agent work at home business. Our patent pending blockchain-based solution includes ondemand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also comes standard.\n\nAll the features needed to run your contact center, at an affordable price.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/28909422-5296-441d-b32d-0754a09ed43a.png","url":"https://www.capterra.co.uk/software/161183/qubicles","@type":"ListItem"},{"name":"V2 Cloud WorkSpaces","position":25,"description":"Desktop virtualization doesn't have to be complicated. V2 Cloud is the IT nerd you need. We work closely with Independent Software Vendors, Business owners, Managed Service Providers, IT managers and many others to grow their businesses with the Cloud.\n\nAs a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity so you can work faster from anywhere. Let our support team get rid of your worries use your cloud computer safely, quickly and economically.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b363d0bf-943a-4e30-8c8e-e225d4ce51cf.png","url":"https://www.capterra.co.uk/software/176802/v2-cloud-workspaces","@type":"ListItem"}],"numberOfItems":25}
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