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description: Page 2 - Compare the best Customer Service Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 2 - Customer Service Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow businesses to manage and assess the quality of their customer interactions. Customer Service applications also assist in managing and distributing an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Centers, Help Desk, and Knowledge Management software.

Customer support software includes features such as API, customer databases, knowledge base management, live chats, multi-channel communication, queue management, and self-service portals. Find the best customer support software for your UK business. 

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## Products

1. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (764 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
2. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
3. [Apptivo](https://www.capterra.co.uk/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
4. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
5. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
6. [NiCE CXone](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
7. [SolarWinds Service Desk](https://www.capterra.co.uk/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.
8. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
9. [Spotler CRM](https://www.capterra.co.uk/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) — Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software.
10. [SugarCRM](https://www.capterra.co.uk/software/20344/sugarcrm) — 3.8/5 (411 reviews) — SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
11. [FixMe.IT](https://www.capterra.co.uk/software/151861/fixme-it) — 4.8/5 (389 reviews) — Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
12. [Smartsupp](https://www.capterra.co.uk/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access the tools you will need to perform effective and proactive human, chatbot and AI customer service with Smartsupp.
13. [Vtiger CRM](https://www.capterra.co.uk/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
14. [Pipefy](https://www.capterra.co.uk/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.
15. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
16. [Kixie PowerCall](https://www.capterra.co.uk/software/135636/kixie-powercall) — 4.6/5 (293 reviews) — Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.
17. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
18. [Superchat](https://www.capterra.co.uk/software/210968/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
19. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
20. [Yonyx](https://www.capterra.co.uk/software/130406/agi-self-service) — 4.7/5 (258 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
21. [SAP Customer Experience](https://www.capterra.co.uk/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
22. [Claritysoft CRM](https://www.capterra.co.uk/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
23. [KnowledgeOwl](https://www.capterra.co.uk/software/132902/knowledgeowl) — 4.7/5 (237 reviews) — KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
24. [Help Scout](https://www.capterra.co.uk/software/136909/help-scout) — 4.6/5 (226 reviews) — Help Scout's customer service software has the features you need to keep things simple, move fast, and focus on delighting customers.
25. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (224 reviews) — JustCall’s inbound contact center enables 24/7 support with AI Voice Agents, IVR, smart routing, SMS bots, and real-time insights.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.uk/directory)

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By improving first call resolution (FCR), reducing average handle time (AHT), boosting customer satisfaction (CSAT), and improving sales performance, Yonyx helps businesses improve customer service while improving revenue and reducing cost.\n\nDeep analytics data captured by Yonyx also helps subject matter experts constantly improve customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.co.uk/software/130406/agi-self-service","@type":"ListItem"},{"name":"SAP Customer Experience","position":21,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.co.uk/software/77372/sap-crm","@type":"ListItem"},{"name":"Claritysoft CRM","position":22,"description":"Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e07270c-1477-4f11-a45e-d47e3a554da5.png","url":"https://www.capterra.co.uk/software/123868/claritysoft-crm","@type":"ListItem"},{"name":"KnowledgeOwl","position":23,"description":"KnowledgeOwl is a comprehensive knowledge management solution that empowers customer service teams to deliver exceptional support. With AI-forward, customer-first development, we build searchable, intuitive knowledge base software that can serve both your customers and support agents.\n\nKey benefits:\n\n- Slash call volume with effective self-service options\n- Speed up issue resolution with instant access to answers\n- Centralized knowledge hub for FAQs, policies, and procedures\n- Flexible access controls: public customer portals or private agent resources\n\nIdeal for call centers, service desks, and support teams across industries. From handling common inquiries to complex troubleshooting, KnowledgeOwl ensures your team has the right information at their fingertips while customers find answers independently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/07edd966-2d76-47e0-aca2-1e4866832426.png","url":"https://www.capterra.co.uk/software/132902/knowledgeowl","@type":"ListItem"},{"name":"Help Scout","position":24,"description":"With Help Scout, you can be available everywhere your customers need help, while giving your team the collaboration, organization, and automation tools they need to move faster. Deliver email, self-service, and live chat support from one powerful platform that feels just like your inbox. Answer 52% more emails with ease and reduce your support volume by 30%. You'll have happier customers and fewer support requests — everyone wins.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.co.uk/software/136909/help-scout","@type":"ListItem"},{"name":"JustCall","position":25,"description":"JustCall’s inbound contact center makes it easy for support teams to deliver fast, reliable service. With AI Voice Agent, smart call routing, live call monitoring, and SMS bots, you can provide seamless 24/7 support on any device.\n\nTrack customer interactions and agent performance with real-time insights to continuously improve service quality. Equip your team to resolve issues quickly and keep customers happy.\n\nTrusted by 6,000+ businesses, JustCall gives you a modern, scalable support solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1acfb633-088b-45d2-a490-0a38fc8bb5af.png","url":"https://www.capterra.co.uk/software/157853/justcall","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/22/customer-service/software?page=2#itemlist","numberOfItems":25}
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