---
description: Compare the best Customer Service Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Service Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow businesses to manage and assess the quality of their customer interactions. Customer Service applications also assist in managing and distributing an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Centers, Help Desk, and Knowledge Management software.

Customer support software includes features such as API, customer databases, knowledge base management, live chats, multi-channel communication, queue management, and self-service portals. Find the best customer support software for your UK business. 

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [Assembled](https://www.capterra.co.uk/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered customer service workforce management with predictive forecasting and flexible scheduling.
3. [HappyFox Help Desk](https://www.capterra.co.uk/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
4. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1133 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
5. [Lost Returns](https://www.capterra.co.uk/software/219520/lostreturns) — 5.0/5 (1 reviews) — Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner.
6. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.7/5 (28 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
7. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3432 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
8. [Fin](https://www.capterra.co.uk/software/1077853/Fin) — 4.6/5 (15 reviews) — Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs.
9. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4079 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
10. [HelpDesk](https://www.capterra.co.uk/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
11. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
12. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
13. [SparrowDesk](https://www.capterra.co.uk/software/1080629/SparrowDesk) (0 reviews) — AI-powered customer service with Zoona AI—automate responses, personalize interactions, and deliver faster resolutions.
14. [Yonyx](https://www.capterra.co.uk/software/130406/agi-self-service) — 4.7/5 (258 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
15. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18783 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
16. [Webex Suite](https://www.capterra.co.uk/software/733/webex) — 4.4/5 (7402 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
17. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5823 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
18. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2041 reviews) — NetSuite, the world’s \#1 cloud ERP, provides the visibility and control needed to make smart decisions, fast, and grow with confidence.
19. [ScreenConnect](https://www.capterra.co.uk/software/147830/ScreenConnect) — 4.7/5 (1896 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
20. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1782 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
21. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1723 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
22. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1307 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
23. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (991 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
24. [Act\!](https://www.capterra.co.uk/software/133171/act) — 3.9/5 (910 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
25. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.co.uk/software/61368/salesforce","@type":"ListItem"},{"name":"Webex Suite","position":16,"description":"Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. \n\nAll workloads in the  Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e60c0fa1-f0d4-40ac-a412-0b2261b1f9a0.png","url":"https://www.capterra.co.uk/software/733/webex","@type":"ListItem"},{"name":"Dynamics 365","position":17,"description":"Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.co.uk/software/157279/dynamics-365","@type":"ListItem"},{"name":"NetSuite","position":18,"description":"AI-enabled cloud ERP solution that enables businesses to gain the visibility, control, and agility to build and groq. It offers modules for accounting, CRM, analysis, reporting, and more.\nFirst focused on financials and ERP, the tool provides an integrated system that also includes inventory management, HR, professional services automation, and commerce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.co.uk/software/135757/netsuite","@type":"ListItem"},{"name":"ScreenConnect","position":19,"description":"ScreenConnect is remote support and access software that resolves technical issues securely on any device. Its remote support feature enables instant troubleshooting across Windows, Mac, Linux, and mobile devices, minimizing downtime. With 24/7 secure remote access, technical teams can discreetly manage endpoints without disrupting users, while privileged access management enforces least-privilege policies for enhanced security.\nFeatures include live camera sharing for technicians to view and resolve issues in real time, backstage troubleshooting for seamless support, and event-driven automations that help teams stay proactive. Advanced encryption ensures data security throughout all operations. Available on-premises or in the cloud, ScreenConnect maintains smooth operations with its comprehensive toolset and scalable architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.capterra.co.uk/software/147830/ScreenConnect","@type":"ListItem"},{"name":"LiveAgent","position":20,"description":"LiveAgent is a fully-featured Customer Support software with over 200+ integrations.\n\nStreamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. \n\nCompanies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. \n\nStart with a 1 month free trial, no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":21,"description":"LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":22,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.uk/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":23,"description":"Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. Cloud, mobile and open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"Act!","position":24,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.co.uk/software/133171/act","@type":"ListItem"},{"name":"EngageBay CRM","position":25,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/22/customer-service/software#itemlist","numberOfItems":25}
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