Customer Service Software

Customer Service software enables an organization to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow organizations to manage and assess the quality of their interactions with customers. Customer Service applications also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Center software, Help Desk software and Knowledge Management software.

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by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

by Front

(95 reviews)
Better than a help desk, Front is a collaborative inbox for all your customer communication - email, chat, social media, SMS, and more. With emails to [email protected] or [email protected] addresses in shared inboxes, teams can collaborate to give a better experience. Stay on top of messages, unlock insights with metrics, and automate workflows to reply 3x faster. Cisco Meraki, Y Combinator, and 4,000 other teams rely on Front to put customers first. Learn more about Front App Treat your customers like people, not tickets. Deliver the personalized support, no matter the channel. Learn more about Front App

by NICE inContact

(107 reviews)
NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact's solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Learn more about NICE inContact NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. Learn more about NICE inContact

by TeamSupport

(659 reviews)
TeamSupport helps you provide exceptional customer service. Built for B2B companies with external customer service, it's more than a ticket system - it's a complete customer support suite that simplifies communication & collaboration between customer service, other departments, and your customers. Fully customizable & scalable with a robust customer database, multi-channel support, and best-in-class reporting, TeamSupport helps you get the focus back on your customers where it belongs. Learn more about TeamSupport Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration. Learn more about TeamSupport

by Salesforce

(173 reviews)
Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks. Learn more about Salesforce Essentials Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Learn more about Salesforce Essentials

by Freshworks

(1,320 reviews)
Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. Manage all your customer conversations in one place, no matter what the source - email, phone or social media, so you can offer support that is both personal and quick. Freshdesk is easy to use, so you can focus on what matters the most - supporting customers. With features such as best-in-class ticketing and smart automations, making customers happy has never been this easy. Learn more about Freshdesk A web-based customer service software loved by over 100000 businesses worldwide. Learn more about Freshdesk

by Zoho Desk

(1,520 reviews)
Zoho Desk is the industry's favourite customer service software with contextual AI that helps you to streamline your customer care, automating routine and managing multiple customer interactions gets easier on cloud. This includes conversations spread across various channels like email, phone, social media, live chat, and more, all from a single interface. Naturally, our free plan gives you 3 users free to help you get a head start with your customer service operations. Learn more about Zoho Desk Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk

by Kustomer

(9 reviews)
Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Service, and Support. Used by people-first brands like Away, Glossier, and Ring. Kustomer enables you to know everything about customers and their journeys. It tracks every purchase made, product returned, ad clicked on or comments made on social; presenting it on a beautiful, always in context, omni-channel timeline view for the agent, so that they consistently deliver white glove service. Learn more about Kustomer Customer Friendships are created with Kustomer. We are the next-gen platform for Customer Management, Service, and Support. Learn more about Kustomer
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce Service Cloud
The Genesys PureCloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

by Teckst

(30 reviews)
Teckst empowers enterprises with 15 agents or more to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. We text-enable your current phone numbers and pull SMS and chat messages directly into your CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, SAP, FreshDesk, SugarCRM, and more, with a dashboard that puts analytics and controls at the fingertips of management. Learn more about Teckst Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. Learn more about Teckst
Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents. Learn more about eCustomerService The Apple MAC of customer service. Learn more about eCustomerService

by SysAid Technologies

(106 reviews)
Dramatically improve Customer Service with a tried-and-true IT help desk solution that gives you vital tools to assist customers and succeed. SysAid can be implemented fast and training support agents can be done in a day. Our easy to use ticketing system facilitates over 82M ticketing a year, helping to make interactions with customers timely, effective and easier. SysAid gives you the flexibility you need to configure workflows that will quickly enhance your customer support teams abilities. Learn more about SysAid Offered in cloud & on-premise, SysAid combines all the essentials, so you can excel with all your Customer Service activities. Learn more about SysAid

by PhaseWare

(64 reviews)
PhaseWare's fully configurable customer service and support solutions will help your B2B company manage, monitor, and measure critical customer service interactions. Quickly and completely resolve pressing customer issues, while delivering a consistent and engaging customer experience. Configure everything from your self-service portal, reporting dashboards, app-screens, terminology, and automated processes to fulfill your service goals. Invest in a product that works exactly the way you do. Learn more about Tracker Powerful, affordable, and fully configurable customer service solution for modern B2B businesses. Learn more about Tracker

by Help Scout

(138 reviews)
Help Scout scales like any other customer support software, but the customer experience is personalized like a normal email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout
Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

by letzNav

(0 reviews)
letzNav is a product adoption and user engagement platform for web-based applications. letzNavs tools show users how to complete a task, prompt them to correct errors, and streamline how they search for support content. letzNav is the ideal solution for faster product adoption, simplified user onboarding, and seamless change management. letzNav can provide: - 60% Reduction in Training and Enablement Costs - 30% Savings in Ongoing Support Costs - 3x Faster Product Adoption Learn more about letzNav Product adoption solution that offers real-time guidance and support within enterprise applications for your customers and employees. Learn more about letzNav

by Dixa

(8 reviews)
Dixa is the customer friendship platform for for real-time conversations between brands and their customers. Built with simplicity and ease-of-use in mind, Dixa allows customer facing teams to deliver instant personal support across phone, email & chat and social media from one screen. Get real-time performance stats, intelligent routing, automations, integrations and much more. Try for free or schedule a demo to see how Dixa can enhance your agent & customer experience! Learn more about Dixa Dixa is a customer service platform that enables you to provide personalized support across voice, email, chat & social media. Learn more about Dixa
SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. Learn more about ManageEngine SupportCenter Plus Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support Learn more about ManageEngine SupportCenter Plus

by Renewity Systems

(10 reviews)
IN-HOUSE RMA and Service Management for manufacturers. Not all products are serviced in the field. The in-house repair teams of manufacturers use RenewityRMA to manage and track RMAs and repairs of products returned for service. RenewityRMA allows the service team to define, implement, monitor and refine their unique returns and service management processes and custom data themselves, without programming or IT involvement. Stop using excels and emails to track in-house service - use RenewityRMA. Learn more about RenewityRMA Returns and Service Management Software for In-house product service teams - easily configure to your unique process/data, no coding Learn more about RenewityRMA

by TechExcel

(3 reviews)
TechExcel CustomerWise is an integrated CRM software application for managing customer relationships throughout the entire customer lifecycle, covering support, sales, marketing and asset management. Learn more about CustomerWise CustomerWise is a support-focused but complete CRM solution covering support, sales, marketing and asset management. Learn more about CustomerWise

by Issuetrak

(155 reviews)
Customers easily voice their concerns by email, mobile device, or web portal. Business Rules to route issues to the right team quickly and automatically. Contact your customers with notifications about updates and resolutions. Get issues to team members in multiple departments when necessary. Use templates to submit common issues and create a self-service knowledge base for future concerns. Keep management happy with automatically generated reports delivered via email. Respond. Resolve. Report. Learn more about Issuetrak Get issues to team members in multiple departments across all devices automatically and easily. Respond. Resolve. Report. Demo today! Learn more about Issuetrak

by Cayzu

(31 reviews)
Cayzu is the #1 CUSTOMER SUPPORT SOFTWARE FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu Cayzu is the #1 solution for HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

by Heymarket

(36 reviews)
Heymarket is business messaging for customer support and operations teams. Customers never have to install an app and receive normal SMS and Facebook messages. Shared inboxes allow a team to read and reply to messages from their computer and mobile apps. Keep agents productive with assignments, reminders, private comments, and templates. Managers can track progress with reports, integrations (Zendesk, Zapier, Slack, Facebook, and more), custom fields, and an API. Setup in just 5 minutes. Learn more about Heymarket Business SMS for support, operation, & sales. Contacts never have to install an app, your team gets shared inboxes for messaging. Learn more about Heymarket

by QualityUnit

(658 reviews)
LiveAgent is the Most reviewed and #1 Rated customer service software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent LiveAgent helps businesses thrive in customer service. Great customer service starts with better customer service software. Learn more about LiveAgent
HubSpot customer service software makes it easy to manage and connect with customers. Inside you will find help desk, built to help keep you organized and your customers successful; knowledge base, a proactive solution to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; reporting and automation throughout all tools to help scale and improve positive results. Learn more about HubSpot Service Hub Keep your team organized, build proactive customer solutions, and keep a pulse on customer happiness with HubSpot Service Hub. Learn more about HubSpot Service Hub

by Avochato

(108 reviews)
Increase your support team's efficiency with Avochato's convenient text messaging software. Integrates with Salesforce, Desk, & Slack. Provide faster responses to customers and save time by handling simultaneous customer support requests through SMS. Customers love it because they don't have to wait on hold. Your team loves it because they can handle more queries more easily. Surprise and delight your customers by using their favorite channel for communicating with family, friends ... and you! Learn more about Avochato Avochato is the text messaging solution of choice for customer support teams. Learn more about Avochato

by LiveHelpNow

(66 reviews)
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow Suite Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow Suite

by SurveyMonkey

(34 reviews)
SurveyMonkey CX is a turn-key NPS solution with powerful features designed to collect, understand, and act on your customer feedback. Trigger personalized surveys through multiple channels to increase response rates. Identify improvement areas using advanced analytics - from key driver analysis to industry benchmarks. Take action faster by quickly closing the loop with customers. Easily share insights with your team using custom reports, data exporting, and integrations. Learn more about SurveyMonkey CX The best NPS solution for business. Get actionable insights to grow your business with SurveyMonkey CX. Learn more about SurveyMonkey CX

by Vision Helpdesk

(27 reviews)
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (PINKVerify Certified ITIL / ITSM Help Desk) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 8000 plus companies across the globe. Learn more about Vision Helpdesk Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
InGenius easily adapts to the unique needs of customer service desks and contact centers with advanced computer telephony integration (CTI). InGenius connects phone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps customer service teams increase productivity and customer satisfaction with features like screen pop, automated call logging, CRM screen transfer and enhanced call reports. Learn more about InGenius Connector Enterprise InGenius connects telephone systems into leading CRMs for productive customer service teams and world-class customer experiences. Learn more about InGenius Connector Enterprise

by SolarWinds MSP

(7 reviews)
MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about Solarwinds Take Control MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about Solarwinds Take Control

by Acquire

(18 reviews)
Streamline customer conversations for sales, support and onboarding. Acquire is a scalable suite of tools equipping your agents with no-download interactive co-browse, live chat, chatbot, video & voice calling. Web and in-app - guide your customers in real time to reduce churn and increase conversion. Get started with our 14 day free trial or request a demo! Learn more about Acquire Web & in-app real-time customer communication software for sales, support and onboarding. Co-browse, live chat, chatbot, video & voice. Learn more about Acquire
Disconnected processes and data silos frustrate customers resulting in lower customer satisfaction and higher churn. Mize Customer Central enables companies to orchestrate service interactions enhancing the customer experience. Customer Central integrates all the service transactions, resources, workflows, and data to simplify and unify the service processes. Service teams gain actionable insights to drive service performance, customer retention, and customer lifetime value. Learn more about Mize Customer Central Mize Customer Central streamlines and orchestrates customer service processes to improve retention and grow aftermarket revenues. Learn more about Mize Customer Central

by MyTalk

(3 reviews)
MyTalk is a comprehensive community management platform that enables companies to build own community for building customer service, drive revenue, improve customer experience and satisfaction while lowering support costs. Building a community can supercharge your customer service. Solving a customers problem is only half the battle. Providing them with a platform to engage with other customers and provide you with feedback will create a lasting relationship that transforms your business. Learn more about MyTalk SaaS solution that helps build a community for building a relationship, trust, and support with your customers. Learn more about MyTalk

by Atlassian

(206 reviews)
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

by Balto Software

(2 reviews)
Balto integrates with your reps phone systems to automatically interpret dialogue between the rep the buyer. With Balto, feedback is instantaneous, delivered the moment it helps reps most. Balto helps reps handle objections, recognize pain signals, qualify the buyer, balance talk time between the rep and the buyer, and more. Now, a managers feedback doesnt come after a call has been lost, but before a call finishes, allowing the rep to fix his or her mistakes before they happen. Learn more about Balto Understand phone conversations and instantly alerts reps with the best things to say at high-impact points in the call. Learn more about Balto

by Whatfix

(57 reviews)
Whatfix is the easiest way to create guides, and make how-to's interactive. Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. Using Whatfix Digital Guidance platform, companies can self-curate interactive guides & integrate across all user touch points. Whatfix is being used by large as well as small enterprises for improving training effectiveness, enhancing customer support and to improve user onboarding. Learn more about Whatfix Whatfix drives technology adoption and user enablement to enhance productivity and engagement through contextual in-app content Learn more about Whatfix
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

by LiveChat Software

(758 reviews)
LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window. Learn more about LiveChat LiveChat enables you to have real-time conversations with your customers while they are on your website. Learn more about LiveChat

by QuestDesk Solutions

(11 reviews)
Our solutions is the most customizable customer service system on the market. Our platform makes it quick to setup and easy to use. Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on. Learn more about QuestDesk Solutions An enterprise-level customer service and support solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

by ConnectWise

(1,261 reviews)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

by Five9

(316 reviews)
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9. Learn more about Five9 Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration. Learn more about Five9

by FluentStream Technologies

(45 reviews)
FluentStream has created a business phone system with customer service in mind. With your agents constantly handling customer inquires in the form of calls, chats and tickets, you need a smooth running machine to ensure the best agent productivity and customer satisfaction by decreasing hold times and ensuring a first call resolution every time. Learn more about FluentStream FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream

by Agiloft

(26 reviews)
Winner of Best Overall Value four years in a row, Agiloft Customer Support is top rated by users and analysts alike. Streamline your operations to close tickets faster, improve consistency, and gain actionable insights. With a customizable end user portal, full workflow engine, dashboard performance metrics, and more. Automate assignments and improve efficiency across your entire organization. Trusted by 3+ million users. Start today and see how Agiloft can work for you. Learn more about Agiloft Four time winner of "Best Overall Value" award, Agiloft streamlines operations and improves consistency. Trusted by 3+ M users. Learn more about Agiloft

by Novo Solutions

(14 reviews)
Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Auto route email or web portal requests to the appropriate department. Define Service Level Agreements. Capture and share KNOWLEDGE BASE articles (even search in attachments). Create powerful REPORTS and DASHBOARDS. Easily CUSTOMIZE to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions. END USER PORTAL available for customers and employees. Learn more about ShareNet Customer Service Simplify your Work with this easy to use and highly flexible web and mobile Customer Service solution. Learn more about ShareNet Customer Service

by Supportbench Services

(12 reviews)
Supportbench helps you manage your customers in a way that makes sense to you. Supportbench is a multi-channel support platform that is as easy to use as email, as powerful as an enterprise crm, as simple to use as a ticketing system, and affordable. With data from all channels in one place, you are able to track and measure whats important to make better business decisions. Supportbench offers companies the freedom to tailor their support system to the way they want to work. Learn more about Supportbench Supportbench is a multichannel support platform that allows companies to seamlessly communicate, track, and measure performance. Learn more about Supportbench

by UJET

(6 reviews)
UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Learn more about UJET

by MangoApps

(2 reviews)
TinyTake is a free screen capture & video recording software for Microsoft Windows & Mac. With TinyTake, you can capture images and videos of your computer screen, add comments and share them with others in minutes. Learn more about TinyTake Fastest Way to Screen Capture, Record Videos & Share for FREE. Learn more about TinyTake

by InTheChat

(1 review)
Effective digital customer service is omnichannel. ITC's digital engagement platform allows customers to connect with you on their channel of choice, including: SMS, social media, email, live chat, instant messaging, and Apple Business Chat. ITC also consolidates all digital channels into one interface with CRM integration, which will make both agents and customers happy by eliminating customer service bottlenecks. And chatbot integration allows for truly scalable digital service. Learn more about InTheChat ITC delivers omnichannel customer service, integrated with your CRM. Improve CX by engaging with customers on their channel of choice. Learn more about InTheChat
Dezide is a global provider of a technical troubleshooting platform that transforms how companies transfer skills, fix issues on the first visit and reduce training time of new employees. Dezide is self-learning, self-optimizing and based on AI using Bayesian networks. Dezide enables you to provide your field service technicians optimal solution suggestions based on causes, probabilities, actions, time and cost. Its a transformation of service, and the results we have seen are amazing! Learn more about Interactive Troubleshooting Guides We help you share expert troubleshooting knowledge and transfer skills to field service technicians by digitalizing expert know-how Learn more about Interactive Troubleshooting Guides

by Bitrix

(294 reviews)
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service - email, telephony, website ive chat, Facebook, Instagram,Viber, WhatsApp, Skype, Slack and other mobile messengers are supported. Learn more about Bitrix24 Bitrix24 is #1 free client management (CRM) and customer service solution, used by 4 million businesses worldwide. Learn more about Bitrix24

by Agile CRM

(298 reviews)
Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

by Harmony Business Systems

(14 reviews)
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA

by Unymira USU

(0 reviews)
Knowledge First is an intelligent web self-service platform that provides your customers step-by- step support on your website and delivers the right information for all their questions. Whether the query is sent from a Smartphone, tablet or PC, Knowledge First quickly and easily supplies the exact information customers need. This boosts efficiency and the quality of customer service. Learn more about Knowledge First Knowledge First is an intelligent web self service platform that helps customers quickly find answers without the help of an agent Learn more about Knowledge First

by Wix

(2,428 reviews)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers. Its free.

by Zendesk

(1,902 reviews)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

by Zendesk

(1,902 reviews)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(1,902 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by ConnectWise

(1,261 reviews)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.

by Intercom

(511 reviews)
Intercom is the complete growth platform for marketing, sales, and support. Our products and platform help businesses grow faster through better customer relationships. The worlds most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications. Intercom is the complete growth platform for marketing, sales, and support.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective

by AnyDesk Software

(176 reviews)
AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 80 million users worldwide, adding another 4 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. Were one of the 50 fastest-growing firms in Germany, combining great product perfor AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation.

by Tenfold

(146 reviews)
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. CTI for Sales & Contact Center - Improve Customer Experience & Productivity

by Kayako

(144 reviews)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

by Zingtree

(91 reviews)
Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money. Build interactive decision trees for self-service support and troubleshooting. Give your customers the power of on-demand self-help.

by Yonyx

(83 reviews)
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service

by bpm'online

(73 reviews)
Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Intelligent service management platform to accelerate service delivery and customer delight

by HappyFox

(67 reviews)
HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
The Genesys PureCloud application is all-in-one cloud customer service solution that helps you manage customer conversations and understand their journey. Give your employees a single tool that handles all communications - voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.

by Tidio

(55 reviews)
Tidio is Communicator for businesses that keeps Live Chat, Messenger and Email in one place. Now it takes seconds to communicate with your customers. Leave no customer behind! Get the #1 best-reviewed live chat on e-commerce platforms for your store. Boost sales and satisfaction by engaging visitors in real-time Reply on-the-go with iOS and Android mobile apps to keep your customer conversations fluid across devices. Installs in seconds and easy to use. No registration or coding required. Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.

by SuperOffice

(50 reviews)
SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device. Simplifies your daily work with your customers. Most user-friendly CRM software on the market.
3CLogic is a leading provider of multichannel cloud contact center solutions based on an innovative distributed approach. Offering next-generation multichannel communications, reporting and analytics, dynamic scripting, lead management, call routing (IVR, ACD), and third-party integrations (CRM, WFM, Ticketing, PBX), 3CLogic facilitates its clients ability to offer high-quality customer service and drive sales and marketing initiatives. Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives.

by Shelf

(44 reviews)
Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page. Unlike other knowledge base platforms, Shelf was designed by a Harvard knowledge management expert for best in class search and findability. Used by organizations like Slalom, Amazon and Nielson, Shelf enables any type of content to be centralized, including; documents, youtube videos, web links and more. Contact us for a demo and free trial. Shelf is an award winning customer service knowledge base that helps teams save time, prevent costly mistakes and stay on the same page

by Xsellco

(41 reviews)
xSellco Helpdesk is the only purpose built ecommerce help desk. Centralize all your customer queries and order details from every sales channel into one connected dashboard. xSellco prioritises your inbox based on message urgency, as well as threads in all your sales, shipping and order information so you need never search for customer data. Suggested replies and automatic language translation will cut your response times, meaning more happy customers. Free 14 Day Trial. Sell more with the help desk built for ecommerce. Centralize customer queries from all your sales channels in one connected dashboard.

by WalkMe

(40 reviews)
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies. WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in todays overwhelming digital world.

by AzureDesk

(39 reviews)
AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules AzureDesk - Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
ServiceNow Customer Service Management is built for the digitally connected service economy. The convergence of products and services is raising the bar on customer expectations. But traditional customer support tools are no longer working. ServiceNow Customer Service Management is built for the digitally connected service economy.

by NABD

(37 reviews)
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULL functional FREE plan suited for most businesses. Online workflow-based customer service software for companies looking for fast and agile services. FREE life time plan available.

by iSupport Software

(31 reviews)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.

by ForceManager

(31 reviews)
The ForceManager CRM solution has been designed by and for field sales reps. Built taking their needs and priorities into account, ForceManagers goal is to simplify the work of sales reps so that they can focus on what really matters: SALES AND BUILDING RELATIONSHIPS WITH CLIENTS. ForceManager is the tool of choice for sales directors that are dedicated to improving the productivity of their teams.
Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, Internet, fax, email, etc.

by VidGrid

(28 reviews)
VidGrid is Videos Most Interactive Platform. Going beyond recording, hosting, and sharing; Vidgrid transforms video into a two-way conversation by empowering anyone to capture knowledge, converse with the audience, and control the flow of information. Worldwide leaders such as Fox, Mortensen, G2 Crowd, Paylocity, Duke University, and the University of Nebraska leverage VidGrid to communicate and collaborate across sales, customer success, training and education. Video's Most Interactive Platform. Easily record videos, add interactive questions and calls-to-action, and manage all in one place.

by Helpshift

(27 reviews)
Through Helpshifts streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly. To learn more, visit https://www.helpshift.com Helpshift is the industry leading customer service automation platform.

by Dovetail Research

(27 reviews)
With Dovetail, user researchers, designers, and product managers can store user research data in one place, analyze qualitative data to discover patterns and insights, and share research findings with the rest of their organization. Featuring a rich text collaborative editor, inline tagging, images and files, insights, sentiment analysis, a great user experience, and world-class support, Dovetail is cloud research software you'll want to use, all for an affordable price. Store, analyze, and collaborate on user research, making it easy to see patterns, discover insights, and decide what to do next.

by Deskpro

(26 reviews)
Deskpro is the only customer service software platform your organization needs, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern customer service platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.

by C-Desk

(23 reviews)
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Help desk solution with service request management, knowledge base, task management, surveys.

by FocalScope

(23 reviews)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with Email, Live Chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, Reporting. Run in Cloud or Inhouse. Trusted by DHL.

by ClickDesk

(18 reviews)
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

by Wix Answers

(18 reviews)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own Complete Customer Support Solution and support your customers.

by Formalistech

(17 reviews)
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Mi4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Airlines, Oriflame, Dyson, Danone and many more. Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.

by CallPage

(16 reviews)
CallPage builds a suite of cloud phone products that helps generate more business, connect people around the world and get insights from sales calls. Its a better way to boost your performance through calls by having more revenue-generating conversations. Founded in 2015, today CallPage is a team of results-driven people who work to create the AI-based VOIP product for sales and marketing teams. Our solution not only initiates contact with a website visitor but also analyzes behavioral data. Solution made to convert web-visitors into sales calls by callbacks to the real leads!

by Novo Solutions

(14 reviews)
Novo Customer Support Suite is a completely web based online customer support software to help you optimize your call/support center operations. Whether you track support requests on paper or spreadsheet, or have customer support software that is no longer adequate for your current needs, we invite you to take a look at our Novo Customer Support Suite Software which enables you to provide a cost effective intranet or internet customer support environment. Contact us for a Free Trial! Software that enables you to provide a cost effective Intranet or Internet help desk support environment.

by HelpShelf

(14 reviews)
Reduce support requests and create happier customers. HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. HelpShelf also learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users. HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters.

by Casengo

(12 reviews)
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.

by CustomAnswers Software

(11 reviews)
CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization. Powerful flexible and affordable Platform. A MUST HAVE a LOOK at it when looking for a tool suitable to specific business processes

by C2 Enterprise

(11 reviews)
C2 ATOM is an integrated customer service software designed for organizations looking to provide highly refined quality service delivery. Its also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing. Including automated workflows and business rules, Knowledge Base, Integrated email, Built-in SLA, Analytics tools (built-in reports, dashboard). Flexible and powerful customer service software with intuitive configuration and fast onboarding.

by Lumin Creative

(11 reviews)
Answerbase is a self-help Q&A platform that integrates seamlessly into your website, helping to reduce incoming inquiries by up to 60% while maintaining a quality support experience. Allows users to ask questions, receive the best quality answers, and easily access helpful content & articles to meet their information demands. Advanced integration and customization tools allow you to seamlessly integrate into your current environment, and start saving your business both time and resources. An online self-help Q&A support tool that allows users to ask questions, receive answers, and browse content and articles.

by Blazedesk

(10 reviews)
Blaze Desk provides your organization with a one fixed monthly fee per user . BlazeDesk grows with your organization. The functionalities of Blazedesk give your organization a total package. A good base to help your organization grow to its full potential. Blazedesk contains the following modules: CRM Project Management Inventory Management Invoicing Customer Support Cloud file storage Client and vendor Extranet Blazedesk is an all in one solution for entrepreneurs with CRM, Project management, Invoicing and customer support in one solution.

by TrueDialog

(10 reviews)
TrueDialog's Contact Center SMS Texting Solution is built for scalability, reliability, security, and compliance. SaaS platform with unique "TrueDialog" feature which enables team-based 2-way texting to create threaded, multi-agent personalized SMS conversations at scale, so your team can all contribute to a single threaded texting conversation with customers. Mobile Apps allow agents to use the platform anywhere anytime.. Start within minutes. More Features. Half the Price. Contact Center SMS Texting Platform. Enterprise-grade. Unique "TrueDialog" feature enables team-based group texting at scale.

by SupportBee

(9 reviews)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

by Solvemate

(9 reviews)
Solvemate is the smarter customer support bot. By asking smart multiple-choice questions, Solvemate finds the shortest path to right solution for your customers. This allows your customers to get instant, self-service support with just the click of a button, or a tap of the finger. Unlike other chatbots, Solvemate is quick to integrate into your existing customer support flow and can handle complex customer requests (i.e. troubleshooting). The average resolution time is just 12 seconds. Solvemate is the chatbot that allows you to provide instant support to your customers, in an intuitive interface, without any typing.

by Conversocial

(8 reviews)
Conversocial is a leading customer engagement platform for todays digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships on all Social Messaging channels. Conversocial creates a clear digital path for brand and consumer engagement. Conversocial is the digital customer care platform for social messaging.

by inSided

(7 reviews)
inSided provides a self-service solution, used by leading brands such as A1, BNP Paribas, KPN, T-Mobile, Tele2, Sonos, and TomTom, where customers and prospects can get advice and support from other customers when they are buying or using your products. Connecting prospects to valuable user-generated content additionally increases conversion rates and online sales. The inSided platform for peer-to-peer commerce and self-service enables your customers and prospects to ask questions and get advice.

by HelpSite

(7 reviews)
HelpSite is a simple service to help you setup the perfect support center, or "help site". HelpSite gives you 1) a support site with your FAQs and knowledge base. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. 2) A smart contact form that auto-suggests articles as someone types their message. 3) A lightning-fast search box that works like magic to find relevant helpful articles. HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.

by SupportSync

(7 reviews)
PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time! SupportSync provides Product Return Management software designed for businesses who provide products that require return services.

by ServicePower

(7 reviews)
Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders. Helps deliver exceptional customer experience by empowering your field operatives with information to manage end-to-end work orders.

by UserScape Software

(6 reviews)
HelpSpot is a customer service solution that has all the tools you need to deliver a remarkable customer service experience. Youll never lose track of an email again. A single threaded view of each ticket means your replies are informed, personal, and organized. HelpSpot is easy to use out of the box and offers deep customization options. Best of all, HelpSpot is affordable. It starts at just $599/year making it a smart choice for your customers, your team, and your budget. The flexible and affordable customer service solution trusted by thousands of organization for more than 12 years.

by Re:Desk

(6 reviews)
Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

by Helprace

(6 reviews)
Helprace is an all-in-one customer service software for virtually any company out there. Helprace works across all operating systems & browsers as a cloud-based web application, so adding additional departments, products or team members is easy. The ticketing help desk, knowledge management and community modules are offered on a stand-alone basis or within one integrated system. Improve customer service with Helprace a customer service software solution built with the customer in mind.

by Paldesk

(6 reviews)
Paldesk is cloud-based software that lets you provide support and care to customers every step of the support process. Connect multiple channels into to a single dashboard, make sure no customer inquiry goes unanswered. Solve tickets, boost support efforts, manage groups or simply intelligently route all your incoming requests. Offering over 50+ exciting features to explore, making customers happy has never been more simple. Try it out, it's free forever. Support visitors or customers every step of the way. Answer questions, solve tickets and provide personalized support to customers.

by HBR Labs

(5 reviews)
Verishow is the sales enablement platform for modern sales teams. Simplify the sales process, present faster and improve performance. Built-in sales tools that remove the complexity of connecting prospect and salesperson with the content required to close a deal. VeriShow streamlines the entire sales process, from engagement to presentation and contract signing with click-to-connect omni-channel technology. VeriShow's sales technology provides everything a salesperson needs to connect, present and close with prospects online.

by Applied Systems

(5 reviews)
Provide anytime, anywhere mobile customer service to increase client satisfaction, build client loyalty and deliver a more competitive business proposition. Give clients online and mobile access to the policy information they need through an online customer portal or mobile app that is custom branded to your agency. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your management system when and how they want. Applied CSR24 is the industry's first online customer self-service software that connects your customers to information in your managem

by Toonimo

(4 reviews)
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and graphical annotations that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user engagement and conversions. Toonimo personalizes the web user experience, encourages self-service, increases conversion rates and improves user engagement. Toonimo Improve your Customer Service and Reduce Customer Support Costs by adding a step-by-step audio visual walkthroughs

by contactSPACE

(4 reviews)
Discover contactSPACE: the omnichannel contact centre software that'll revitalise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs. contactSPACE provides Cloud Contact Centre technology that helps improve customer conversations, increase productivity and visibility

by devContact

(4 reviews)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience

by FuseDesk

(4 reviews)
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app! FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!

by Jobi

(4 reviews)
Revolutionary field service solution that provides service professionals with a platform to manage and grow their business. Revolutionary field service solution that provides service professionals with a platform to manage and grow their business.

by Topdown Systems

(4 reviews)
INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys.

by Klare

(4 reviews)
Gluru MIND, is an AI-powered CEM solution that seamlessly integrates with your existing CRM platform to enable your business to proactively engage with its customers. By leveraging your new or existing knowledge, MIND uses patented AI technologies to dialogue with your customers and guide them towards the knowledge they seek. In doing so, MIND reduces the friction between businesses and users by making it incredibly easy for you to convert your customer's interests into successful outcomes. Building the MIND for your business.

by Textline

(4 reviews)
Customer communication tool that converts text messages from customer phones to live chats with company support staff. Customer communication tool that converts text messages from customer phones to live chats with company support staff.
Cx MOMENTS is used by Customer Support Managers to automatically find and trend customer issues in their helpdesk customer support tickets. Cx MOMENTS connects to Zendesk, Freshdesk, Salesforce and Intercom, and detects the topics and problems that regularly crop up in customer support conversations. Our Natural Language Processing and AI help you gain valuable insights from all support tickets in your helpdesk. Cx MOMENTS automatically detects and trends customer issues in support tickets. Connect to Zendesk, Freshdesk, Salesforce in 3 clicks.
Are you are looking for IT HelpDesk, Customer Service, CRM, Support, Trouble Ticket, Issue Tracking or Bug Tracking software? Manage all your company communications from a single point, provide outstanding support to your customers AND save money. Feature rich and affordable, versaSRS has all the features your business needs: knowledge base, customer self service, contracts management, integrated CRM, asset management, and much, much more. Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data.

by FuzeDigital

(3 reviews)
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders. Comprehensive, modular and easy to use web-based customer care software suite.
Zoho Discussions helps create Idea Forums, Employee Forums, Intranets etc at the click of a button. With Zoho Discussions, customer and employee engagement becomes a snap. Experience higher customer satisfaction with Zoho Discussions. An online forums software that helps you to create external and internal communities where problems are solved and ideas are exchanged.

by Tweakservers

(3 reviews)
Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications. Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.

by ThoughtBuzz

(3 reviews)
An intuitive interface to help you navigate all inbound conversations from multiple social profiles in a single queue. Also track conversations from forums, blogs and millions of other sources Take quick actions such as Reply, Assign or Archive as well as view key information about your social customer all at one place. Measure your performance on response time, number of responses made, response ratio and much more Simplify your social media marketing, reputation management, and social customer service needs with ThoughtBuzz platform.
Cloud-based CRM solution that helps businesses with outlook integration, document attachments, and marketing campaigns. Cloud-based CRM solution that helps businesses with outlook integration, document attachments, and marketing campaigns.

by AnswerDash

(3 reviews)
AnswerDash uses Object Search technology to deliver relevant Q&A content, personalized to the customer's context and need. The AnswerDash tab is embedded within your site or app for a seamless user experience. AnswerDash has helped businesses reduce customer support tickets by 30-50%, increase help content usage by up to 18x, and boost conversion rates by 10-30%. AnswerDash also provides analytics tools that highlight common customer questions and identify content gaps on your site. AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions.

by SutiSoft

(3 reviews)
Looking for easy-to-use helpdesk software that can help you offer excellent service to your customers through multiple channels? SutiDesk is the solution for you. With SutiDesk, you can automatically convert emails to tickets and assign them immediately. Analytics and dashboards for quicker and better resolutions. Powerful Online Help Desk Software that helps customer support agents to effectively manage service requests.
Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers. We connect you to your customers with seamless communication in a single interface, managing inbound communications and increasing the visibility of each customer. Every customer. One platform.

by Ticksy

(2 reviews)
Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user. Simple customer support app with intuitive user interface that supports customized company branding. 5/month per user.
Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.

by Chataroo

(2 reviews)
Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support. Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking.

by Gnatta

(2 reviews)
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time. Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface.

by Vivocha

(2 reviews)
Vivocha.com provides an online customer interaction platform that enables businesses to seamlessly communicate with prospects and customers directly on the website, using any combination of VoIP, video, chat, callbacks and collaboration tools like assisted browsing and form and document sharing. Vivocha.com, the Multichannel and Multidevice Customer Interaction platform: Video, Voice, Chat, and Collaboration tools

by Dial Once

(2 reviews)
The DialOnce service digitalizes customer care calls for mobile users, i.e., transforms a voice call into a digital experience (whether dialed direct, or resulting from clicking through a mobile web or App button), so that you can quickly move ahead of your competitors. Turns mobile customer care calls into digital sessions providing a faster, better and more cost-effective user experience.

by Callmaker

(2 reviews)
Callmaker helps you get up to 50% more incoming sales calls. Website visitors really like it, because it allow them get a guaranteed phone connection in 25 seconds with a live person absolutely for free, anywhere in the world. When your client submit a request, Callmaker quickly find available sales rep on mobile or landline phones, than call back and connect them in one line. With Callmaker you can provide high-class service, analyze call traffic sources, and boost sales funnel instantly. Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed!

by Ada

(2 reviews)
Ada is an AI-powered platform that enables customer service teams to build a chatbot that saves time, reduces costs by 30% and improves the customer experience. Ada's platform is designed for non-technical teams, so building and managing your bot doesn't require expensive technical skills and long timelines. Empower all teams to create content as customer needs evolve. Automate 70% of inquiries with pictures, videos, and GIFs, all in 100+ languages. Automate up to 70% of your customer service in less than a month to achieve customer excellence and 30% cost savings.

by Loxysoft

(2 reviews)
We are a global provider of workforce management solutions designed to help businesses leverage their workforce investments through effective workforce scheduling that aims to give our client's staff work/life balance while maintaining business profitability. ProScheduler, WFM's easy to use interface, low upfront cost and quick integration allows customers get started and see results within weeks. User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI.

by Cincom Systems

(1 review)
A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results. A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers.

by Noetica

(1 review)
Noetica develops software products for the call centre and contact centre market across the globe. Our product, Synthesys, is a comprehensive integrated mix of functions, which will deliver continuous improvements in the quality and efficiency of your customer contact activities. Whether you are looking for a dialer, scripting, CRM, ACD, voice recording, integration, multichannel, intelligent campaign management or any other call centre technology, you are in the right place. The comprehensive package that provides the management of an efficient, successful and effective call centre operation.

by SpiceCSM

(1 review)
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform. SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks.
SRM software enables firms to automate their entire service delivery, field service, and customer service process, from contact center and depot repair to time tracking and scheduling. It provides a framework to improve operational efficiencies and reduce costs in your service organization while promoting service excellence. Combining service objectives with a cohesive business process, SRM software has the potential to transform field service departments from cost centers to revenue generators. Service relationship management software designed to automate customer service process, depot repair, time tracking, and scheduling.

by WebQA

(1 review)
GovQA, one of the fastest growing software companies in the country, provides SaaS-based, collaboration tools enabling the nation's top cities, counties, and state agencies to process complex work while facilitating internal and external communications in a highly secure environment. A cross system work action platform for Governments managing public records requests, subpoenas, inter-agency communications and more.

by Brand Embassy

(1 review)
Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email, and AI-powered chatbot builder. Brand Embassy is an implementation and solution partner also for popular channels like WhatsApp business solution or Apple Business Chat. Clients areTelco companies, Banks, eCommerce, and retail. Brand Embassy is a safe, scalable and costs saving solution. BE is easy to integrate. Brand Embassy is an omnichannel digital customer service platform for contact centers. It is Enteprise costs saving solution.

by Ongair

(1 review)
Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones. With our Zendesk integration you can use Zendesk to manage your team and tickets. Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms.

by NetSupport

(1 review)
Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world utilizing ANY internet connection. NetSupport 24-7 includes live chat, push pages, operator scripts, exit surveys to capture user feedback, instant Hardware and Software Inventory reporting and a range of supporting tools. Operator can show his screen, or a selected application to a customer for real-time training, full VOIP audio and support for Mac OS systems. Deliver Instant On Demand Support, Live Chat, Remote Control or pre-sales assistance to your customers anywhere in the world.

by DAN electronic

(1 review)
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.

by Slaask

(1 review)
Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, SMS etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Your customer service app for Slack to bring all your team communication together in one place.

by Altitude Software

(1 review)
Altitude Xperience is a complete cloud based contact center solution that scales up and down as required by individual business needs. With inbound and outbound multimedia capabilities, it is ready to use, but still customizable to cater to specific business needs. Altitude Xperience gives contact centers greater business agility and the power to provide an excellent customer experience. High availability storage network and 24*7 system maintenance, ensuring that operations are never disrupted. Outstanding contact center functionality on the cloud at the level of the best on-premise solutions.

by CSS

(1 review)
CSS Corp is a global leader providing CX capable of managing the most complex requirements. CSS Corp is a global leader providing CX capable of managing the most complex requirements.
Buffer Reply turns your Twitter, Facebook, and Instagram engagement, comments, and questions into threaded conversations, all neatly organized in one inbox for your team to tackle, together. Our refined brand monitoring filters let you bypass the chatter of social media, so your team can focus on the support-related conversations that matter most to your brand. Reply puts critical customer service data at your fingertips with robust reports, so you can make the best decisions for your team. The social customer service software for support teams. Solve customer issues on social, crush your queue, & get to inbox zero-faster.

by Zoomin

(1 review)
Zoomin helps organizations deliver content on-demand, across all customer touchpoints, quickly, easily and precisely. Zoomins next generation publishing platformenables your customers to instantly zoom into the precise content they need, when and where they need it. Global brands like Jive, ServiceNow, Hitachi and Cisco trust Zoomin to deliver their contenttodocumentation portals, knowledge bases, call centers, search engines, customer communities, and to IoT devices. Helps organizations and enterprises deliver product content across all customer touchpoints.

by Pidas

(1 review)
Multichannel Response Management solution for customer service organisations which enables service automation through automatic customer identification, artificial intelligent components based on Natural Language Processing to categorize requests based on free-text (Mail, Social Media Posts,Chat, Letter/Fax, etc.) Seamless integration with telephone and contact center solutions, as well as service relevant tasks of your ERP/CRM in order to deliver a single user-friendly agentdesktop. Service management tool. Automation through AI modules (NLP, routing), Multichannel-Ticketing incl. knowledge support and Reporting

by PlayVox

(1 review)
PlayVox is a Quality Assurance software that allows you to monitor your customer service & support interactions across different communication channels such as chat email, phone & social media. We help you deliver Perfect Customer Interactions by engaging and empowering your agents. - Easily measure customer service quality. - Evaluate more customer interactions in less time. - Drive agent engagement by using continuous feedback and coaching. - Increase agent performance With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way

by UserEcho

(1 review)
An online customer support software with helpdesk, forum, knowledge base, and live chat features. An online customer support software with helpdesk, forum, knowledge base, and live chat features.

by GetinQ

(1 review)
With GetinQ you can efficiently manage, reduce, and improve response time in support centers. When agents get into difficulty while assisting a customer, they will get the attention of the team leader based on their waiting time and request priority. GetinQ provides unique analytic reports, you can track how your team is performing, responding as well as what support requests they are making. This allows you to pinpoint any weak spots that could benefit from specific training or extra attention. Intelligent waiting system that helps you to reduce customers waiting time, boost staff productivity and improve your agent's knowledge

by Synagen Systems

(1 review)
CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for. An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management.

by Sightcall

(1 review)
Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely. Provides businesses with the ability to see what their customers see via their smartphone and guide them remotely.

by Bamboo Cricket

(1 review)
Your customers want to communicate... but are you listening? Bamboo Cricket offers a suite of affordable, easy-to-use customer service tools that will help you make the connection and keep the conversation going. Available individually or as a bundle, only Bamboo Cricket offers a complete solution with email marketing, inbound email processing and live chat technology. Provides easy-to-use feature sets for efficient customer and database management - Inbound Email Response Management and Live Chat.

by Kommunicate

(1 review)
The way customer conversations and support is done has been broken, redundant, and time and cost inefficient: Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software. It is a one-stop solution for all your support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. You can manage customer conversations, website chat, support agents, team conversations, customer delight aspects at the same place. A human+bot hybrid customer support software for real-time, proactive and personalized customer support.

by Dimelo, a RingCentral company

(1 review)
Dimelo best suited for companies with a minimum of 100 employees. Dimelo, a RingCentral company enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and levelling the flow. Over 14.5 million messages coming from various sources (email, chat, messaging...) are categorized & dispatched to customer care agents. Manage all your digital customer care channels through a single platform.