---
description: Compare the best Customer Service Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Service Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow businesses to manage and assess the quality of their customer interactions. Customer Service applications also assist in managing and distributing an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Centers, Help Desk, and Knowledge Management software.

Customer support software includes features such as API, customer databases, knowledge base management, live chats, multi-channel communication, queue management, and self-service portals. Find the best customer support software for your UK business. 

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## Products

1. [Text](https://www.capterra.co.uk/software/1078275/Text) — 4.7/5 (32 reviews) — AI customer service software that answers from your real content and closes sales along the way.
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4094 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
3. [Lost Returns](https://www.capterra.co.uk/software/219520/lostreturns) — 5.0/5 (2 reviews) — Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner.
4. [Qiscus](https://www.capterra.co.uk/software/1026338/qiscus) — 4.4/5 (7 reviews) — It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
5. [Creatio AI CRM](https://www.capterra.co.uk/software/130149/bpm-online-crm) — 4.7/5 (151 reviews) — New Era of CRM: Built on AI. Ready to act
6. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
7. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (49 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
8. [ServiceOS](https://www.capterra.co.uk/software/206867/serviceos) — 5.0/5 (32 reviews) — ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings
9. [VINSI](https://www.capterra.co.uk/software/1097305/VINSI) — 5.0/5 (10 reviews) — AI-powered platform unifying voice agents, CRM, automation, ticketing, QA \& analytics into one connected business ecosystem.
10. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18812 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
11. [Webex Suite](https://www.capterra.co.uk/software/733/webex) — 4.4/5 (7416 reviews) — Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one.
12. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5860 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
13. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3487 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
14. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
15. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2080 reviews) — NetSuite, the world’s \#1 cloud ERP, provides the visibility and control needed to make smart decisions, fast, and grow with confidence.
16. [ScreenConnect](https://www.capterra.co.uk/software/147830/ScreenConnect) — 4.7/5 (1903 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
17. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
18. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1728 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
19. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1334 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
20. [Fin](https://www.capterra.co.uk/software/1077853/Fin) — 4.5/5 (1153 reviews) — Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel.
21. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
22. [Act\!](https://www.capterra.co.uk/software/133171/act) — 3.9/5 (937 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
23. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
24. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (850 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
25. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)
- [Chatbot Software](https://www.capterra.co.uk/directory/32448/chatbot/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.uk/directory)

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With 24/7 secure remote access, technical teams can discreetly manage endpoints without disrupting users, while privileged access management enforces least-privilege policies for enhanced security.\nFeatures include live camera sharing for technicians to view and resolve issues in real time, backstage troubleshooting for seamless support, and event-driven automations that help teams stay proactive. Advanced encryption ensures data security throughout all operations. Available on-premises or in the cloud, ScreenConnect maintains smooth operations with its comprehensive toolset and scalable architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.capterra.co.uk/software/147830/ScreenConnect","@type":"ListItem"},{"name":"LiveAgent","position":17,"description":"LiveAgent is a fully-featured Customer Support software with over 200+ integrations.\n\nStreamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. \n\nCompanies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. \n\nStart with a 1 month free trial, no credit card needed.","image":"https://images.g2crowd.com/uploads/product/image/433a328317c6e0de0c6956bb38f34fd8/liveagent.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":18,"description":"LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":19,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.uk/software/135618/odoo","@type":"ListItem"},{"name":"Fin","position":20,"description":"Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel – including chat, email, voice, SMS, social, and more – in over 45 languages. It works across the entire customer journey, from\n\nIt is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues.\n\nFin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in.\n\nIt runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/975bf4a5-19a6-4c38-bb6d-cfe351cb8d43.png","url":"https://www.capterra.co.uk/software/1077853/Fin","@type":"ListItem"},{"name":"Bitrix24","position":21,"description":"Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. Cloud, mobile and open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"Act!","position":22,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.co.uk/software/133171/act","@type":"ListItem"},{"name":"EngageBay CRM","position":23,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":24,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":25,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"}],"numberOfItems":25}
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