---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Service Software for Windows - Price comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software for Windows](https://www.capterra.co.uk/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organisation to manage and track customer relationships and support services. From trouble ticket tracking to complaint resolution reporting, Customer Service software solutions allow businesses to manage and assess the quality of their customer interactions. Customer Service applications also assist in managing and distributing an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints. Customer Service software is related to Call Centers, Help Desk, and Knowledge Management software.

Customer support software includes features such as API, customer databases, knowledge base management, live chats, multi-channel communication, queue management, and self-service portals. Find the best customer support software for your UK business. 

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [Assembled](https://www.capterra.co.uk/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered customer service workforce management with predictive forecasting and flexible scheduling.
3. [VINSI](https://www.capterra.co.uk/software/1097305/VINSI) — 5.0/5 (8 reviews) — AI-powered platform unifying voice agents, CRM, automation, ticketing, QA \& analytics into one connected business ecosystem.
4. [HappyFox Help Desk](https://www.capterra.co.uk/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
5. [Lost Returns](https://www.capterra.co.uk/software/219520/lostreturns) — 5.0/5 (1 reviews) — Reverse Logistics For Lost Property. Lost Returns is here to help recover lost items, and return them back safely to the owner.
6. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.7/5 (28 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
7. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
8. [Webex Suite](https://www.capterra.co.uk/software/733/webex) — 4.4/5 (7402 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
9. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5823 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
10. [ScreenConnect](https://www.capterra.co.uk/software/147830/ScreenConnect) — 4.7/5 (1896 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
11. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1723 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
12. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1307 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
13. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (991 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
14. [Act\!](https://www.capterra.co.uk/software/133171/act) — 3.9/5 (910 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
15. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (908 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
16. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
17. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (824 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
18. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
19. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (733 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
20. [Apptivo](https://www.capterra.co.uk/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
21. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
22. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
23. [NiCE CXone](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
24. [SolarWinds Service Desk](https://www.capterra.co.uk/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.
25. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/22/customer-service/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.co.uk/software/133171/act","@type":"ListItem"},{"name":"EngageBay CRM","position":15,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. 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Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":17,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. 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Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.co.uk/software/132852/talkdesk","@type":"ListItem"},{"name":"Apptivo","position":20,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.co.uk/software/1011835/apptivo","@type":"ListItem"},{"name":"Lime Connect","position":21,"description":"Userlike is your customer service solution for website chat and mobile messaging. \n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.co.uk/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":22,"description":"Tidio is a customer service software suite that features live chat, help desk ticket management, chatbot, and AI agent options.\n\nManage all your client interactions in a single dashboard—be it social media, your website, or email.\n\nProvide automated support 24/7, even if you're off-line, with rules-based automation flows in your chatbot.\n\nEnable Lyro, Tidio's AI agent for customer service, and achieve up to a 64% resolution rate for all incoming tickets. Lyro, the conversational AI agent, is trained on your knowledge base and FAQs to provide truthful answers in your brand tone without hallucinating. If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's customer service software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.uk/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":23,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":24,"description":"SolarWinds Service Desk empowers teams to deliver exceptional support beyond just IT. Ideally suited for Enterprise Service Management, it allows departments like HR and Facilities to manage requests alongside IT in a seamless, multi-channel environment. SolarWinds AI is intentionally built into the workflow to maximize effectiveness without adding noise—offering purposeful automation like Virtual Agents to ensure every request is answered promptly. Improve CSAT and reduce resolution times with one unified tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.co.uk/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":25,"description":"Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.uk/software/135148/agile-crm","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/22/customer-service/deployment-options/windows/software#itemlist","numberOfItems":25}
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