15 years helping British businesses
choose better software

Membership Management Software

Membership Management software automates the management of membership within associations, communities ,and other member-based organisations. These software packages typically offer many features to empower and inform group members as well as administration and business process tools for organisations. A variety of membership-oriented groups use these software applications to communicate with their constituents, share resources, promote events, and collect fees as well as to recruit and retain members. Membership Management software is related to Association Management software, Church Management software and Club Management software.

Featured software

Most reviewed software

Explore the most reviewed products by our users on the Membership Management Software

Local products for United Kingdom

United Kingdom Show local products
Retain, engage, and grow your member community with software that automates your membership processes and maximizes retention. Learn more about Glue Up
Perfect for Associations and Chambers of Commerce worldwide. Glue Up is an all-in-one cloud software that integrates a world-class CRM with the best membership and event management, email marketing, and finance tools. Unlock new paths for growth and collect membership dues with a platform that consolidates all of your operations in one place. The platform comes with 2 mobile apps: one for you to manage your organization, and one for your community. Learn more about Glue Up

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
United Kingdom Local product
All-in-one membership software with features tailored to you. Cut admin time, manage payments, emails & events and increase engagement. Learn more about VeryConnect
VeryConnect's all-in-one membership software is full of powerful features to cut admin time, manage payments, emails and events and build an engaged community. Our software can be tailored to your membership needs. Simply choose the features that matter most and we'll configure them into a membership platform that saves you time and increases engagement. We integrate seamlessly with your current systems and support you every step of the way. Request a demo with our expert team today. Learn more about VeryConnect

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Mindbody membership management software keeps clients moving with member profiles, automated reminders, self check-in, and more. Learn more about Mindbody
MINDBODY empowers your members to own their wellness experience. From member profiles and automated reminders to self check-in, your all-in-one software will keep everyone moving. Plus, with a custom app, members can update their info and schedule on the go—from the comfort of your brand. Manage and grow your community with ease. Schedule your free demo today. Learn more about Mindbody

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Unlock the potential of your community with the most flexible and powerful all-in-one solution for community management and engagement. Learn more about Hivebrite
Unlock the potential of your community with Hivebrite, the most advanced all-in-one community management and engagement platform. Easy to set up and fully branded to match your colors, Hivebrite helps you build brand engagement and create opportunities for your private community. Manage your member database, centralize communication with your members, create events, and collect online memberships, all from a single user-friendly interface. Learn more about Hivebrite

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
United Kingdom Local product
UK based sheepCRM is membership management software that works. Helping you take control of your membership and data. Book a demo today Learn more about SheepCRM
Leading Membership Management Software for professional associations. sheepCRM helps over 100 innovative associations efficiently manage and engage their membership. Customers include leading associations in medical, education, law, charities, sport, music, scientific and hospitality. sheepCRM helps professional associations to save time, increase income and deliver a better, more engaging membership experience. Book a demo today to find out how sheepCRM can help your association to thrive. Learn more about SheepCRM

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Manage members, packages, POS, payroll, and financials. Provide members with online registration, scheduling, and bill pay. Learn more about EZFacility
EZFacility provides all-in-one membership management software for sports and fitness businesses. Manage trainers, packages, memberships, POS, payroll, reporting, and more. Provide members with online access to register for events, purchase packages, and schedule sessions. EZFacility's fast, secure, state-of-the-art, and web-based solution is the perfect fit for any facility. EZFacility is easy to try, buy, implement, and use. Learn more about EZFacility

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Momence gives you membership, scheduling, communication, reporting, payment, and automation tools to save time & increase revenue. Learn more about Momence
Momence gives you the membership, scheduling, communication, reporting, payment, and automation tools you need to save time and increase revenue. Owners, staff, and clients love and find Momence easy to use. Owners and staff love the time-saving automation that allows them to focus more on their businesses. Their customers love being able to sign up for classes quickly and reserve spots for friends, too. Put your back-end admin on autopilot and get back to doing what you love most. Learn more about Momence

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
The most popular all-in-one community platform for creators and entrepreneurs. $370M in creator earnings in 2023. Learn more about Mighty Networks
Mighty is where creators, entrepreneurs, and brands build digital communities with cultural software. Be a part of something different #OnMighty. With Mighty, you can bring your courses, memberships, and offers together in a powerful community under your own brand on iOS, Android, and the web. Mighty is different—a community platform made up of a new kind of innovative no-code “Space” that holds not just chat, but your choice of content, courses, commerce, and community features. Learn more about Mighty Networks

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
With Mighty Pro, you can launch your own community & membership apps with no code. Includes VIP support and app maintenance. Learn more about Mighty Pro
Mighty Pro is for brands, organizations, and successful creators who understand the power of bringing your members together in your own branded apps. With our powerful platform, you can mix and match features to fit your community requirements. Customize with your own branding, logos, and unique community structure. And instantly start selling memberships with integrated payments, multi-currency options, and CRM integration. Includes advanced member analytics and account management. Learn more about Mighty Pro

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Software to Power Your Fitness Business | Membership Management, Scheduling, POS, Mobile App, Corporate Dashboards. Learn more about Hapana
Hapana is a membership management and big box fitness software enabling fitness facilities to manage their businesses and provide experiences for clients. Hapana supports owner operator facilities through to scaling multinational multi-location groups globally. Partner with Hapana to change the way you do business, love the way you run your business and create experiences for your clients and members. Learn more about Hapana

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Use Clubworx to manage your fitness business to attract more new customers and retain your existing customers for longer. Start today! Learn more about ClubWorx
Grow your business faster with our easy to use membership management software. With Clubworx enrolling new members and empowering current members is simple & stress free. Save time with our self check in kiosk, attendance tracking, automated messaging & auto payment collection. Build customized reports utilizing our powerful CRM! Get your 15 day free trial & let our success team show you the ropes! Learn more about ClubWorx

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Affordable, All-In-One Solution to streamline website management, membership dues, email marketing and more. Try a Demo! Learn more about Brilliant Directories
---- TRY 7-DAY FREE TRIAL: https://www.brilliantdirectories.com/trial ---- Brilliant Directories offers an Affordable, All-In-One Member Management Solution to streamline all aspects of your membership website or association. A complete, turn-key solution with quick setup and free, unlimited support from real people. Includes website design, online payment processing, multi-level memberships, past due monitoring, premium member's only content, and more. Learn more about Brilliant Directories

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
United Kingdom Local product
Member payment software for UK club treasurers and membership secretaries. Save time and collect every single payment with Payzip. Learn more about Payzip
Payzip is a member payment software for UK club treasurers and membership secretaries. Users can request money from your members in minutes. Eliminate your risk of missing any member payments and save time chasing late payers. Collect your club payments via Apple Pay, Google Pay, card, cash, cheque & Bacs and instantly see where you are with your member payments. Simple to use and quick to get started, Payzip can help you take control of your member payments today. Collect first £100 fee-free. Learn more about Payzip

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Gym management software for easy membership signups and class bookings, managing invoices and payments, and spotting inactive members. Learn more about FLiiP
FLiiP is the easiest gym management software to manage membership sign ups and bookings, invoices and payments, spot when members go inactive, and track sales. Save hours every week compared to other popular gym management software on the market. Manage your members and classes, track your sales, spot in-active members so you can easily re-engage them, customize your classes, easily approve contracts and payments. Book a demo to see if FLiiP is right for your gym! Learn more about FLiiP

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Boost your business bookings with a bit more va va Vagaro! Join the 220,000+ global professionals using Vagaro scheduling software. Start your 30-day free trial today.
Boost your business bookings with more va va Vagaro! Join the 220,000+ global professionals using Vagaro scheduling software. A robust, intuitive membership software to build your business. Get found, booked & paid 24/7. Manage appointments & packages while on any device. Get a logo, website, online store & branded app to look like the pro you are. Attract new customers on the Vagaro Marketplace & social media booking tools. Retain customers & boost sales via text & email marketing. Reduce no-shows with automated reminders. Easy to use POS hardware & payment processing. Prices start @ £30/month. Free 30-day trial. Learn more about Vagaro

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Squarespace is the all-in-one platform to build a beautiful website, online store, or portfolio.
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions in more than 200 countries with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospital business management via Tock. Learn more about Squarespace

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Revolutionize your fitness business with the #1 gym management app.
ABC Trainerize is a revolutionary application that is tailored for personal trainers and gym studios to grow and manage their businesses. Connect your fitness business to the the digital world and see your business and clients thrive. Features Include: - Easy Client Scheduling & Tracking - Workout Builder - Leaderboard & Threshold Challenges - Nutrition Coaching & Macro Tools - Online Video Coaching - In-App Messaging & Payments - Progress Badges & Streaks - Custom & Premade Habit Tracking Learn more about ABC Trainerize

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Tithely provides the tools you need to engage with your church online, stay connected, increase generosity, and more.
Tithely provides the tools you need to engage with your church online, stay connected, increase generosity, and simplify the lives of your staff. With tools like online giving, text and email messaging, custom church apps and websites, church management software, digital giving, and so much more… it’s no wonder why over 37,000 churches in 50 countries trust Tithely to help run their church.  Learn more about the global leader in church technology at tithely.com. Learn more about Tithe.ly

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Membership Management Software for board volunteers who want to grow their membership while saving time!
Want to grow your membership? Let StarChapter manage your membership data and increase retention rates so, you have more time for outreach. The software combines emails, event registration, membership, website design, and payment processing. Our StarChapter Project Manager will set up your service with you, coordinate the project for you, and train users even when the board transitions. Get access to 24/7 online technical support and industry resources. Learn more about StarChapter

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Track donors, donations and pledges for your church. Accept online donations (integrated with most online giving providers).
"Save time and get more done, with fewer headaches." Easily keep track of your members, dues, contributions, pledges and more... Starts at $47.98 (one-time cost, no monthly fees; no attendance tracking, accounting or payroll) Print or email yearly tax receipts and quarterly statements. Print membership photo directory. Share data like web-based software without the monthly fee, using DropBox or Google Drive. Exports data to QuickBooks. PC or Mac. Learn more about Donarius

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Easily manage your members, process payments, send out emails, register event attendees, create a website and more.
WildApricot is a complete membership management system, designed to fit your organizations needs. Easily manage your contacts, process payments, send out emails, register event attendees, create a website and more. With a self serve design and a user friendly interface, you have the freedom to customize every aspect of your membership management system. If you need help at any step of the way, our support team and community of experts are ready to help guide you and share their best practices. Learn more about WildApricot

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Increase engagement & revenue with a sophisticated membership management solution designed to support both nonprofits & associations.
Increase engagement & drive more revenue with Neon CRM, a sophisticated membership management solution designed to support both nonprofits and associations. Build better relationships with event and experience management, activity tracking, marketing tools, and more! Put your members in control with a member log-in portal to check their membership status, a custom member directory, and exclusive content. Ready for a more intuitive approach to member management? Learn more about Neon CRM

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
The complete front office and back office for your club or association: website, member database, events, forums, and much more.
ClubExpress is the economical Internet-based solution for smaller professional and trade associations (25-5000 members). ClubExpress combines your association web site with the membership database, online member signups/renewals/expirations, event calendar & registration, credit-card processing, membership directory, committees, forums, documents, interests, benefits, etc. We use state-of-the-art security, there's no advertising and associations own their data at all times. Learn more about ClubExpress

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
WellnessLiving's easy to use membership management software automates your business to allow you to grow your memberships.
WellnessLiving’s all-in-one membership management software equips you with the tools, support, & resources needed to manage & grow your business. Offering flexible business settings and dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations. It’s the only software you need to attract, convert, & retain more clients. Learn more about WellnessLiving

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory
Simplify membership management with MemberClicks; the all-in-one solution for staff who need to save time and grow their membership.
MemberClicks has everything you need to save time and grow your membership. Automate essential tasks, such as finances, membership management, and events. Engage members with email nurturing, online learning, job postings, and more. Today, over 3,000 clients across North America trust MemberClicks to fulfill their missions. Learn more about MemberClicks

Features

  • Payment Processing
  • Application Management
  • Dues Management
  • Communication Management
  • Email Marketing
  • Membership Renewals
  • Event Management
  • Website Management
  • Member Portal
  • Member Directory

Membership Management Software Buyers Guide

Membership management software allows organisations to gather, store and manage information related to the membership of associations, communities, clubs, nonprofits, and several other membership-based organisations. Often, these solutions will primarily function as membership database software, allowing an organisation to store information about members and manage individual member records. However, most solutions will go further, allowing organisations to manage renewals, communicate with members, share resources, and process payments.

Membership management or club membership software will also allow organisations to provide member-only services. This will typically be achieved through the provision of a membership portal, where active members can utilise self-service options to make payments, update personal information, access member-only online features, view exclusive content, and interact with the organisation in other ways. Membership management software may also allow the organisation and its members to share resources.

There are several possible reasons why a membership-based organisation may invest in dedicated membership management software. These solutions make it easier to access important information about members and allow for the information to be organised logically and kept in one place. As a result, many administrative tasks can be made more efficient. Beyond this, the software can improve the membership experience, provide members with important information, and provide automation options so predictable tasks can be handled without direct human involvement.

Examples of organisations that may utilise membership management software include gyms, clubs, membership-focused businesses, nonprofit organisations, charities, and political parties. The software can also be used by businesses to manage online subscription services, customer loyalty programmes, and similar membership schemes.

In general, membership software of this kind can be categorised alongside other management-related software solutions, such as club management software and association management software. Additionally, it can perform similar functions to industry-specific software, like charity software or yoga studio software packages.

Features contained within the software of this kind can vary, as some solutions can be described as membership database software or membership CRM software, and others may function primarily as membership subscription software. Nevertheless, many of the membership management packages available are comprehensive options with a wide range of features, and some of the most common features will allow users to:

  • Gather, store, manage, and access personal data about individual members
  • Process membership applications and payments from new or existing members
  • Communicate with members, share resources, and target members with marketing messages
  • Provide members with access to a member portal, complete with exclusive, member-only features

What is membership management software?

Membership management software is the name given to software solutions designed for implementation by membership-based organisations looking to manage information related to their membership schemes. Also known as club membership software, these solutions allow organisations to keep information relevant to members in one easy-to-access location while also providing members with access to a members-only portal, where they can access exclusive services. This can help boost the efficiency of administrative tasks while enhancing the member experience.

Although many solutions of this kind will primarily function as a type of membership database software, where personal information and membership details can be stored, these packages will often have more advanced features, such as automation tools and payment processing. These can enable, for instance, membership renewals to be carried out automatically, without the need for human intervention. The precise options included within the members-only portal will depend on the software in question and the type of organisation using it. However, it is common to be able to amend personal details, make payments, or cancel membership through the use of self-service options.

Membership management software can be utilised by several organisations, including gyms, leisure centres, associations, clubs, nonprofit organisations, political parties, and businesses offering subscription services, customer loyalty programmes, or other membership schemes. The software can allow these organisations to communicate more effectively with members, share resources, promote events, products, or services, and collect membership fees.

What are the benefits of membership management software?

The benefits of membership management software depend on its ability to help organisations manage an abundance of member data by storing it in one place and organising it in logical ways. This means the organisation can find the information they need easily and perform tasks more efficiently. Buyers must be aware of some of the specific benefits related to acquiring membership software and some of the specific ways it can be advantageous to use. Some of the main plus points include:

  • Easy access to member data: One of the main benefits associated with the acquisition of membership software is the ability to access members' data quickly and easily. This occurs because most solutions include membership databases with individual entries for each member. Such a database will usually be fully searchable and contain contact details, personal information, and relevant data related to each membership itself, such as the membership tier and payment details. The ability for organisations to access information from a single place can help to minimise unnecessary data duplication and make it easier for employees to know precisely where to find information.

  • Enhanced membership experience: Membership subscription software can help bring organisations or associations and their members closer together, ultimately resulting in a superior experience for those members. In particular, the software can provide members with access to a portal to access exclusive features or content and update their details. Moreover, members can often communicate with the organisation or association they are a member of and access other resources. All of this provides greater transparency and insight into the organisation and means members can understand precisely what information the organisation has on them.

  • Automated workflows: Many membership-based organisations can benefit substantially from the automation options contained within membership management software solutions. One of the best examples of this is the ability to automatically renew memberships once they expire if a member provides permission for that automatic renewal to occur. However, automation technology can also automatically send reminders stating renewal is due or automatically target specific members with specific services or marketing messages based on their circumstances. Ultimately, automation of repetitive, predictable or simple tasks can allow organisations and their employees to free up more time to spend on the more complicated activities.

  • Greater efficiency and accuracy: The use of automation and the centralisation of member data can help boost efficiency within member-based organisations because many processes can be completed without human involvement, while the process of actually finding information is greatly sped up. This can also help organisations provide swifter and more clear answers to questions from members, subscribers, or customers because the information they need will be easier to find. In addition, automated data entry is less cumbersome than manual data entry, and it can also be more accurate. This results in greater data accuracy and fewer mistakes.

What are the features of membership management software?

The features of membership management software depend on its ability to function as a database, containing valuable information about individual members. There are a variety of core features—which help to define this particular software category and common features that are visible in most products of this kind. With this in mind, the most popular and most valuable features are outlined below:

  • Member database: Create and maintain a database with individual entries for all members of a club, association, community, or organisation. Each entry within the database will usually contain names, contact details, personal information, and data related to the membership itself. This membership data may include the type of membership, when the membership began, how long the membership is active, or when the membership should be renewed. Having all of this information available in a single location makes it easier for an organisation to find specific data. Often, new database entries can be created automatically once a new member has their application approved. Organisations may also opt to delete database entries when membership expires or they may opt to retain the data so that a continuation of services can be delivered if a member re-joins at a later date.

  • Member communication: Communicate with members, share important news, information, and resources, and receive inbound communications from members. Using membership management software, it will typically be possible to store communications from individual members to be referred back to in the future. This can be especially important for member organisations that need to deliver customer service or support because issues can be picked up again quickly and seamlessly. Effective communication with members is vital for small businesses. After all, Capterra's research shows that only a third of SMEs in the United Kingdom are using CRM software. In these cases, membership management solutions can serve a similar role, removing the need to invest in a dedicated CRM solution while providing many of the same benefits.

  • Application management: Provide the option for individuals to apply for membership and work through membership applications, gathering all relevant information to approve or decline the application. Depending on the nature of the membership-based organisation, approval could also be carried out automatically—once the relevant information has been submitted and a payment method has been validated. Most application management options will allow users to view an application, see all of the details, view the current status of the application, and advance the application to the next stage of the process. This feature will also allow users to cancel applications at the request of applicants or refuse applications if the approval criteria are not met. Again, refusals can potentially be fully automated. Emails can also be sent to applicants, confirming approval or explaining the refusal.

  • Member portal: Provide members with access to a members-only portal, complete with a variety of self-service options. Depending on the nature of the member organisation, club or association, these self-service options may include updating personal information and contact details, changing membership type, communicating with the organisation, communicating with other members, making payments, and accessing exclusive members-only features and content. The member portal will usually require login credentials, such as a username and password. Generally speaking, when a user cancels their membership or fails to renew it, their access to the member portal will either be cut off or restricted so that members-only services and content cannot be accessed.

  • Payment processing: Process payments from members or applicants, and record all of the relevant information linked to those payments. Several payment methods can often be accepted, including credit card payments, debit card payments, and payments made using digital or mobile wallets. The best solutions will also automatically generate invoices and create a digital record of all financial transactions to be referred to in the future. Often, the software can automatically send out payment reminders too. Increasingly, payment processing also needs to factor in cryptocurrency, as this is likely to become more crucial in the years to come.

  • Membership renewals: Process membership renewal requests and handles all other administrative tasks related to membership renewals. The best membership management software packages will include automation options here, allowing renewals to automatically occur at the end of a membership cycle, as long as the member has opted into this service. Members should also have the option to manually renew memberships, allowing them to renew before the end of their subscription period or after their previous membership expires. Part of the renewal process will also be communicating with members approaching the end of their current membership cycle to encourage them to renew their subscriptions. Most solutions will also allow organisations to offer different renewal terms, allowing for monthly or annual renewals, depending on the preferences of each member.

  • Email marketing: Integrate email marketing campaigns with wider membership management practices. This feature will generally allow software users to send email marketing materials to all members or target members on a more individual basis. In many cases, marketing campaigns can be fully automated, targeting members if they meet certain criteria, such as if their membership is active for a certain period. Members may also be targeted with marketing materials based on their preferences, activity, location, age, gender, or similar factors. Furthermore, members approaching the end of their current membership period can be targeted with marketing materials designed to encourage them to renew their membership.

Capterra's membership management software directory provides options to filter the available applications based on the features included. This means a buyer can begin their search for membership software by focusing on the options that are most likely to be suitable while eliminating the options that will not be viable due to lacking crucial features. As a result, the entire search for software becomes more convenient and efficient.

What should be considered when purchasing membership management software?

When purchasing a membership management solution, several considerations need to be focused on. In general, buyers need to ask themselves some key questions, which will help them understand which software package is likely to be the most suitable option for their specific needs and help them ascertain precisely what those needs are. In particular, the following are good questions to ask:

  • How much does membership management software cost? One of the most important considerations when exploring different membership management solutions is the cost of each software package. It is important to note that the issue of cost can be greatly affected by the type of software. For instance, cloud-based solutions are often delivered on a Software-as-a-Service (SaaS) basis, with the user paying a regular subscription fee, whereas on-premise software will usually be paid for upfront via a one-off fee. However, the issue of cost needs to be considered on a more in-depth level than this, and organisations should contemplate the total cost of ownership and use. This will mean factoring in any expense associated with setting the software up, storing the membership data, keeping data secure, training employees to use the software, and accessing technical support. The issue of cost can be crucial for those acquiring membership software for nonprofits.

  • How can members’ data be kept secure? Gathering data from members is vital for many organisations, especially for member portal software, where members need to access self-service features. However, customers, subscribers, and members of organisations are increasingly concerned with the safety of their data being in the hands of third parties and want to know that their information is secure. Of course, organisations have concerns beyond this too. Legislation like GDPR makes it essential that they are transparent with customer data and they take appropriate steps to protect it. This means that there are obligations beyond simply keeping members happy. Therefore, any acquisition of membership management software needs to prioritise data security and checking for security features is a major consideration.

  • What is the best software deployment method? The issue of which deployment method to use for membership management software also needs to be weighed up carefully. The two approaches here are on-premise deployment, which is a more traditional method, and cloud-based deployment, which utilises modern cloud technology. The former approach provides a greater sense of control, although startup costs can be significantly higher. With this method, an organisation purchases the software licence and is then responsible for installing it on company systems and storing relevant data. Security is primarily handled in-house, but accessibility is less flexible than the alternative. With the cloud-based approach, startup costs are extremely low, although the long-term costs may end up higher due to ongoing subscription fees. Responsibility for deploying the software and handling data and security are all taken on by a third-party service provider. Although it does involve surrendering some level of control to third-party, cloud-based software has major advantages in terms of remote accessibility and compatibility with several internet-enabled devices. Researching the pros and cons and arriving at a conclusion about the best approach for an organisation's specific needs is a vital part of acquiring modern software.

  • Can membership software contend with growth? Finally, it is crucial to consider whether a chosen membership software package will be able to contend with the growth of a member-based organisation over time. As more members successfully apply or subscribe, an organisation may wish to expand its range of offerings or even introduce different membership tiers or different types of membership. Even without this, growth is going to mean successfully handling more members' data, complete with all of the obligations to keep that information safe and secure. Successfully achieving all of this will require robust and flexible software, which is fully scalable, and will allow for such growth to occur without causing any unexpected issues.

  • Is the membership management software mobile compatible? For both employees and members alike, mobile accessibility is a key issue. More and more employees utilise mobile devices either within the workplace or when working remotely, and this is a good argument in favour of utilising cloud-based software, as this is typically more mobile-friendly. With that being said, some on-premise solutions also offer mobile apps, allowing employees to carry out the most crucial tasks using a mobile phone or tablet. It can also be vital to make the member portal mobile accessible and optimise the interface so that it can be used effectively on a smaller mobile screen.

The most relevant membership management software trends need to be carefully considered before purchasing. The best software packages will be designed with an awareness of current, emerging, and possible future trends, and this will help to make those packages more viable for long-term use. By contrast, software solutions that do not give ample consideration to the major trends may become less viable after a relatively short period, making them a worse long-term investment. Some of the most notable trends in this area include:

  • Increased prevalence of remote work: A variety of factors, ranging from the COVID-19 pandemic to the increased reliability of cloud computing, have helped increase the prevalence of remote work across a wide range of industries and apply to member-based organisations. However, organisations must understand the challenges related to remote and hybrid work models, and this is especially true concerning security. For instance, Capterra's research on the subject found that despite 72% of remote workers enjoying working from home and despite organisations' increased tendency to provide remote or hybrid work options, just one in five remote workers had received IT security training. In addition to outlining the importance of resolving this problem, such research helps to highlight the value of finding membership management software and other software solutions which have in-built security features. It may also be another solid argument in favour of cloud-based solutions, where a third-party service provider can help oversee a reliable security strategy.

  • Artificial intelligence for retention: The final membership management software trend that buyers need to be aware of before making a purchasing decision is related to artificial intelligence. This technology is disrupting most software categories, but it can be especially beneficial within membership solutions because it can be deployed for membership retention purposes. In simple terms, artificial intelligence technology can help identify trends among members who cancel their membership or among members who fail to renew, and this can be done much faster than with human involvement. Once trends have been identified, organisations can begin to consider whether actions can be taken to reduce member turnover. At the same time, AI may predict which members are most likely to renew, and organisations can use this to strategically target these members.

  • Growth of cryptocurrencies: Many organisations, associations, and clubs require payment in exchange for membership, and it can be crucial to try to meet a member or subscriber's demands in this area. In recent times, cryptocurrencies like Bitcoin have emerged as more viable mainstream payment methods, and there are plus points associated with the use of these currencies, which may appeal to members of some organisations. With this in mind, it is worth exploring whether or not membership management software will allow crypto payments to be accepted.