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Hospitality Property Management Software

Hospitality Property Management software automates the marketing, booking and billing of rooms for hotels, motels, and resorts. Hotel managers use these applications to optimise the efficiency of their operations, speeding the process of filling, and turning over rooms. Hospitality Property Management solutions offer a variety of vacancy monitoring features and integration for marketing and sales tools, as well as billing functions. Management tools for other functions such as maintenance requests and housekeeping schedules are also often included. Hospitality Property Management software is related to Real Estate Property Management software, Rental software and Reservations software.

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PriceLabs is a revenue management solution for short-term rental providers that offers dynamic pricing and market intelligence tools. Learn more about PriceLabs
PriceLabs is an innovative and easy-to-use revenue management tool for the short-term rental and hospitality industry. With a data-driven approach, automation rules, and customizations to manage pricing and stay restrictions PriceLabs helps short-term vacation rentals and hotels increase revenues and streamline processes, saving hours in the process. With integrations to a growing list of channels and property management systems, automated revenue management is a few clicks away! Learn more about PriceLabs

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Shii Enterprise Platform - The pioneer of hotel PMS innovation Learn more about Shiji Enterprise Platform
Shiji Enterprise Platform is a cutting-edge hospitality solution that helps hoteliers personalize guest experiences through its API-First Infrastructure and Rapid Property Deployment Model. The system ensures strict privacy and security standards with its fully cloud-based hosting on AWS, utilizing a Single Instance, multi-tenant software model, and a Microservices and MicroFrontEnds architecture for scalability and resilience. With features like at-least-once-guarantee through Event-Driven Architecture (EDA) and global availability via in-region, multi-location deployment, Shiji Enterprise Platform offers an innovative and reliable solution for streamlining hotel operations. Learn more about Shiji Enterprise Platform

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Noovy is designed to simplify and automate all operations for modern hoteliers and their guests. Learn more about Noovy
Noovy is designed to simplify and automate all operations for modern hoteliers and their guests. From the booking engine to check-out, from front desk to revenue management, every process is easier, faster and more connected. Noovy was founded by a team of former hoteliers who believe the hospitality industry needs a technology revolution. From day one, the Noovy system was designed to be the most open, user friendly and complete system in the market. Learn more about Noovy

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
The All-in-One Software for Short-Term & Vacation Rentals. One subscription, all tools. 14-day free trial. No credit card required. Learn more about Smoobu
Smoobu is the All-in-One Software for Short-Term & Vacation Rentals. Smoobu syncs all your booking portals, such as Airbnb, Booking.com, VRBO, Trip.com, Agoda etc, automatically, so you no longer need to worry about double bookings and manual prices. One subscription, all tools. Channel Manager, PMS, Website Builder, Booking Engine, Unified Inbox, Online Check-In, as well as a Dedicated Guest Guide that will make your reviews go up. Try Smoobu Pro for 14 days. No credit card required. Learn more about Smoobu

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
United Kingdom Local product
All-round cloud hotel PMS that adds unique digital guest self-service to high-end front desk, booking engine, channel manager and POS Learn more about Clock PMS
Clock PMS+ is a new generation all-round digital platform for hotel management. It comes with the widest range of guest-facing features and engagement tools, along with fully automated online distribution, rate intelligence, hotel F&B POS solution. With self-check-in, auto-emails, digital room service, OTA distribution, commission-free direct bookings, MICE, integrated into one complete system and accessible with a single login, Clock PMS+ increases staff efficiency and guest satisfaction alike. Learn more about Clock PMS

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Maestro PMS offers hotels, resorts and multi-property groups 20+ integrated modules, on premise or cloud, mobile & touchless. Learn more about Maestro PMS
Ideally suited for independent full-service hotels, resorts, conference centers and multi property groups, Maestro can handle your complex PMS, Spa, Vacation Rental, and Sales and Catering requirements. With over 20 integrated modules on a single database backed by unparalleled support it is the preferred PMS of an international clientele. A browser based solution on premise or cloud, Maestro enhances the guest journey with a touchless, mobile and sophisticated personalized experience. Learn more about Maestro PMS

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
The leading hospitality technology platform for short-term rental businesses with 4+ listings. Learn more about Guesty
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, Guesty is transforming the hospitality industry with innovative solutions. Learn more about Guesty

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Guesty is a property and hotel management software for companies managing 4+ listings. Learn more about Guesty For Hosts
Guesty is a property management software for companies with 4+ listings. The robust software has diverse features for all aspects of hospitality property management including channel management, automated guest communication, accounting, task management, payment processing, and more, making your guests’ hotel experience smoother & more enjoyable. Guesty integrates with dozens of tools in their marketplace, centralizing operations so users can manage everything from one place. Learn more about Guesty For Hosts

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
The best housekeeping software for vacation rentals. Learn more about ResortCleaning
ResortCleaning is vacation rental software designed for housekeeping teams and property management companies. It helps businesses manage housekeeping, maintenance & inspection tasks. Features of the platform include housekeeping and maintenance scheduling, inventory management, custom inspections, staff management, and more. Learn more about ResortCleaning

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
ChargeAutomation streamlines guest experiences for vacation rentals with contactless check-in, payments, upselling, and guidebook. Learn more about ChargeAutomation
ChargeAutomation is an all-in-one guest experience software designed for vacation rentals, bed-and-breakfasts, and short-term-stay hosts. It simplifies operations and boosts revenue through contactless online check-in, automated payment processing, personalized upselling, and digital guidebooks. With contactless check-in, securely collect guest information, documents, e-signatures, and payments before arrival, saving staff time and reducing guest wait times. ChargeAutomation automates payment collection for deposits, balances, and fees, integrates with over 120 payment gateways, and retries failed payments to ensure smooth, cashless transactions. Enhance your revenue with personalized upselling and improve communication with customizable web-based guidebooks that provide guests with essential information and local recommendations. ChargeAutomation streamlines your property management and enriches the guest experience, all in one seamless platform. Learn more about ChargeAutomation

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
An easy-to-use and low cost online booking system created for hotels, B&B's and hostels. Try it free with no commitment. Learn more about Sirvoy
Sirvoy offers a suite of property management tools which include a Property Management System, Booking Engine, Website Builder and integrated Channel Manager. It's powerful, feature full system is incredibly easy to use offering hoteliers the flexibility to tailor the software to suit the needs of their property. Sirvoy's simplicity means setup is effortless and Customer Service is available 24/7 for ongoing training and support. Learn more about Sirvoy

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
For rental property owners and managers on Airbnb, Booking.com, and Vrbo who want to win back their time from routine tasks Learn more about Hospitable.com
Hospitable.com (formerly Smartbnb) is the property management solution that centralizes all your properties in one convenient dashboard and automates communication with guests, yet sounds totally human. Trusted by the owners and managers of 300,000+ properties in 140+ countries. Learn more about Hospitable.com

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
United Kingdom Local product
Hop is a fully mobile optimised cloud-based Property Management System for the hospitality industry and is exceptional value for money! Learn more about Hop
Hop is a cloud-based PMS for the hospitality industry, including independent hotels, hotel groups, self-catering accommodation and provides solutions globally, Hop offers a Channel Manager, commission FREE Booking Engine, Property Management tools such as a Housekeeping module,, real-time Revenue Management, Event Management, CRM and many other hospitality service integrations. Our Property branded app provides your guests with a contactless journey. Hop is exceptional value for money! Learn more about Hop

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
United Kingdom Local product
Modern PMS including functions management, calendar, dashboard, reporting, web booking engine, channel management, Xero and EPOS links. Learn more about Caterbook
For where B&B meets F&B. If you are managing accommodation alongside a bar or restaurant in the UK, then Caterbook is definitely for you. Our team don't just support our software, we support our client's businesses, offering tailored help and guidance on best practice to maximise the revenue opportunities that bring in the easiest and highest profit per turnover - your rooms. Caterbook has been an established brand in the UK hotel PMS space for over 20 years. Front desk, back office. Channel manager with hundreds of distribution channels including OTA's, Meta Search, GDS, local and regional DMO's. Automated email and SMS messaging. Easy to use payment processing, supports virtual cards. Integrates with the other software packages you use every day - EPOS systems including ICR Touch, PowerEPOS. Xero accounting software for Making Tax Digital. Reduce staff time spent on manual tasks through automation. Call us or book a demo to find out more. Learn more about Caterbook

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
United Kingdom Local product
Travelnest is your home for hosting. Be seen on 30+ top channels, supercharge your listing and boost bookings. Learn more about Travelnest
Travelnest is your home for hosting. We can help you maximise the potential of your short-term rental property, no matter where you are on your hosting journey. - Global exposure on top booking sites like Airbnb, Booking.com, Expedia, VRBO, TripAdvisor, and more. - Eliminate double bookings with calendar sync: see your bookings from all channels in one place. - Smart prices and even smarter results: Smart pricing helps you make up to 60% more in revenue. Learn more about Travelnest

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
monday.com is a Hospitality Property management software your team will actually enjoy using. It makes it fun and easy for everyone to collaborate, focus on what's important, and get more done at work. It's the first visual software of its kind and shows you exactly where things stand at a single glance. Finally get rid of painfully long email threads, cut down on meetings, and experience the satisfaction of turning things green when they're done. Learn more about monday.com

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Hostaway transforms your business with advanced automations, marketing magic, seamless communication, and insightful reporting.
Imagine a world where managing your vacation rentals is not just efficient, but effortless. Enter Hostaway—the premier all-in-one solution for property managers who demand the best. Hostaway doesn’t just organize your business, it elevates it. Streamline every aspect of your operations from a single, intuitive platform. Seamlessly integrate and manage your listings across all major travel platforms—Airbnb, Vrbo, Booking.com, Google, and more. Increase your revenue by at least 20% with dynamic pricing, and cut down on OTA fees by setting up your own beautiful direct booking site in minutes. Hostaway isn't just software, it's the key to your success. Learn more about Hostaway

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Take advantage of our sale! Get up to 40% off Yearly Professional and Ultimate Plans including free onboarding.
Lodgify is the #1 All-In-One solution for your vacation rental business. We provide the tools you need to build a beautiful website, accept online bookings with credit card payments and manage all your reservations from one place. Our channel manager allows sync your property data with Airbnb, Booking.com, Vrbo/Homeaway, Expedia, Google Vacation Rental, etc. Learn more about Lodgify

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Fully integrated property management system technology to help hoteliers manage their hospitality business efficiently and profitably.
RMS offers an innovative, cloud-based property management system for full service, limited service and self service hotels and resorts. Maximize revenue, save time and money, and enhance the guest experience with software tailored to meet your property's unique needs and support your operational goals. We've helped thousands of properties increase bookings, connect with guests and run their hospitality business efficiently and profitably. See how RMS can grow with you and achieve success. Learn more about RMS Cloud

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, automated email marketing, text messaging & more!
ResNexus provides award-winning property management software to grow your business! TRUSTED BY THOUSANDS OF PROPERTIES ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include PMS software, online booking engine, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payments and much more. We also offer optional add-ons such as custom websites and Wi-Fi door locks. Learn more about ResNexus

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
United Kingdom Local product
eviivo Suite’s all-in-one platform frees accommodation service providers to go further, faster, and to simplify without compromise.
eviivo Suite enables hospitality properties of all sizes to go further, faster, and to simplify their operations without compromise. Our powerful booking and property management platform gives hoteliers, property managers and hosts an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). eviivo's deep leading integrations keep rates, availability, photos, policies, taxes, fees, extras and messages automatically updated across all major OTA channels. Other superior features include unparalleled payment automation, AI-powered guest communications, extensive multi-user access control for all your stakeholders, a revolutionary mobile app, housekeeping and maintenance schedules, and vital KPIs and performance dashboards. Our vast partner ecosystem extends eviivo Suite’s functionality, including integrations with accounting systems, smart lock providers, and many more applications. Learn more about eviivo

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
eZee Absolute is a Cloud-Based Hotel Management System which automates a hotel's day-to-day operations and increases hotel revenue.
eZee Absolute is a complete cloud-based hotel PMS system that automates all hotel operations; namely front-office, back-office, reservations, billing, housekeeping to impart the best guest experience and increase revenue. It is packed with integrated booking engine and channel manager to provide an all-in-one hotel solution. It is a perfect fit for all types and sizes of accommodations viz. hotels, motels, guest houses, B&Bs, serviced and boutique apartments, hostels, and hotel groups. Learn more about eZee Absolute

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Streamline your hospitality operations with Connecteam’s smart scheduler and automated workflows.
Give everyone in your hospitality business the tools they need to succeed. Connecteam’s all-in-one solution keeps information flowing for everyone, from front desk workers to housekeeping. Chat messaging, a color-coded shift scheduler and digital checklists help your employees stay organized. Use quick task management to defuse any unforeseen issues within seconds. And don’t forget to utilize the HR training hub to seamlessly onboard or further train your employees! Learn more about Connecteam

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Cloudbeds offers a scalable platform for you to efficiently manage guests, inventory, pricing, and data in real-time. 10+ rooms only.
Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023. Learn more about Cloudbeds

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management
Centralize your accommodation bookings online, manage your staff, process payments, and connect with tools you already use.
Checkfront is the most flexible online booking platform that allows you to take more bookings, maximize your resources and run your business efficiently. Manage properties and take bookings 24/7. See availability for all your properties in one easy-to-view dashboard. Use pricing modifiers to entice group bookings or create seasonal offers. Offer exceptional customer service with automated notifications. Increase your property revenue with dynamic pricing rules for weekends, holidays, and groups. Learn more about Checkfront

Features

  • Employee Management
  • Guest Experience Management
  • CRM
  • Rate Management
  • Maintenance Management
  • Marketing Automation
  • Online Booking
  • Reporting/Analytics
  • GDS/OTA Integration
  • Built-in Accounting
  • Point of Sale (POS)
  • Inventory Management

Hospitality Property Management Software Buyers Guide

Hospitality property management software enables hospitality businesses (hotels, motels, resorts, etc.) to manage administrative tasks such as reservations, front desk operations, housekeeping, room assignments, billing, online booking, and guest services. The software automates tasks including booking, marketing, and billing for various property types, which helps speed up overall processes, invoicing, room turnover, and guest communications.

The benefits of hospitality property management software

  • Enhance guest experiences and build relationships: A foundational pillar of growth in the hospitality industry is enhancing guest experiences and building/maintaining good relationships with them. Hospitality property management software can help improve consumer experiences through functionality such as mobile bookings and technology-facilitated express check-ins and check-outs.
  • Manage online booking channels/distribution: To survive, achieve success, and ensure visibility within the industry, hospitality properties must be present on multiple online platforms/channels for customers to find and book them. Hospitality property management software can manage these channels by integrating with online travel agents (OTAs) and global distribution systems (GDSs), expanding businesses' reach across the internet through a single system, and helping them avoid double bookings.
  • Manage revenue: Managing revenue and business strategies is critical for success in the hospitality industry. Hospitality property management software allows hoteliers and business owners to implement effective data-driven revenue management strategies that track key performance indicators (KPIs) such as average daily rate (ADR), revenue per available room (REVPAR), and more. It helps hoteliers create a flexible room pricing strategy, which in turn allows them to maximise revenue for their property.

Typical features of hospitality property management software

  • Reservation management: Manage and track room reservations and allocation, including room status, guest count, and discounts.
  • Front desk management: Check guests in and out, issue key cards, and manage requests related to room and reservation changes.
  • Housekeeping management: Track the status of each room, delegate tasks to housekeeping staff, and organise maintenance reports.
  • Online booking: Schedule and manage online appointments and reservations made through your hotel website, third-party booking engine, or an online travel agency (OTA).
  • Maintenance management: Plan, organise, and oversee maintenance operations. Track maintenance requests and update their statuses to ensure the longevity of property assets.
  • GDS/OTA integration: List rates and occupancy on various online platforms/channels and through third-party booking partners.

Considerations when purchasing a hospitality property management system

  • Mobile reservation compatibility/functionality: Consumers spend more time on their mobile phones than ever before and prefer to make and manage reservations using a mobile phone or tablet. Mobile compatibility/functionality also streamlines hotel operations on the backend, facilitating instant consumer communication. Before investing in a hospitality property management system, be sure it offers mobile booking functionality to meet your customers where they are and avoid losing out on associated revenue.
  • Integration with other software: It's important for your hospitality property management software to integrate with your existing systems, such as property management solutions and customer relationship management software. Before investing in a hospitality property management solution, ask vendors about their product's integration capabilities to avoid siloed tools.
  • Total cost of ownership: There are a variety of hospitality property management software systems available; choosing one that suits your budget and business requirements is important. Consider how hospitality management software will affect your staff's workloads and evaluate whether your initial purchase will meet your needs over time or whether it'll require costly upgrades in the future. Additional costs related to upgrades, maintenance, employee training, and hardware/software installation can increase a system's total cost of ownership. 
  • The internet of things (IoT) and smart rooms will disrupt customer expectations: As technology helps customers make purchase decisions, hoteliers will gain more customers as they provide better facilities and smart rooms. Hilton is working on a "connected room" concept where loyalty programme members will be able to control room lighting and HVAC systems through a mobile app. Marriott, on the other hand, is creating its own technology using Samsung's cloud-based IoT platform, ATRIK, which aims to connect 20 billion devices by 2020.
  • Sustainability is preferred by customers: Modern travellers want to stay in hotels that are eco-conscious and eco-friendly and are willing to pay extra for sustainable tourism. Tech innovations are facilitating such experiences, including solar energy, hybrid vehicles, and virtual reality tours.
  • Artificial intelligence (AI) is improving customer service: AI-driven software and AI chatbots are increasing in popularity and can help hoteliers through customer communications and request management. Hilton's robot concierge, for example, uses machine learning and AI to improve in-person customer service by providing destination information for guests.