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Run a more Productive, Efficient and Profitable Field Service business with BigChange, the only 5-in-1 Job Management system. Learn more about BigChange
**Run a more Productive, Efficient and Profitable Field Service business with BigChange** It's the only 5-in-1 Mobile Workforce and Job Management system. It connects your back-office, mobile workers and customers together seamlessly. It replaces manual planning and paperwork and lets your team deliver exceptional service from beginning to end. Create quotes, schedule and dispatch work, invoice, take payments and manage every step of the workflow on the mobile app + track your vehicles & assets. Learn more about BigChange
**Run a more Productive, Efficient and Profitable Field Service business with BigChange** It's the only 5-in-1 Mobile Workforce and Job Management system. It connects your back-office, mobile workers...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Your quotes, invoices, purchases and more in one system. Office access & App, electronic forms and certificates. FREE DEMO CALL & TRIAL Learn more about JobLogic
Joblogic Service Management Software enables your business to take the next step towards better efficiency, productivity and profitability. From logging quotes to accepting payments, scheduling jobs to managing assets, Joblogic connects your workforce and customers together. Our easy-to-use Mobile App allows your field workers to record job information, fill out compliance sheets, accept jobs and more. Sign Up For A Free 30 Day Trial Today! Learn more about JobLogic
Joblogic Service Management Software enables your business to take the next step towards better efficiency, productivity and profitability. From logging quotes to accepting payments, scheduling jobs...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
simPRO is a cloud-based field service software platform designed for trade contractors. Bid/Schedule Jobs, Track Payments & Much More. Learn more about simPRO
simPRO is a powerful field service management software solution created by trade contractors, for trade contractors. If you're struggling with quoting jobs, managing multi-stage projects, managing inventory, connecting the office to the field, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits. More than 150,000 field service professionals trust simPRO for workflow management. Learn more about simPRO
simPRO is a powerful field service management software solution created by trade contractors, for trade contractors. If you're struggling with quoting jobs, managing multi-stage projects, managing...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Jobber is powerful software for service businesses. Keep jobs on track & provide a great customer experience. Get 30% off for 3 months! Learn more about Jobber
Get 30% off for 3 months! Jobber's powerful service software keeps your crew on track and your customers up-to-date. Easily schedule jobs with a drag and drop calendar, reduce costs with route optimization, quickly send quotes and invoices by email or text. Get paid fast: automatic payment reminders and take payments instantly in-person, online, or automatically for recurring jobs. With a mobile app, free training, and simple setup, Jobber helps you save time while delivering 5-star service. Learn more about Jobber
Get 30% off for 3 months! Jobber's powerful service software keeps your crew on track and your customers up-to-date. Easily schedule jobs with a drag and drop calendar, reduce costs with route...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
All-in-one solution built for field services. Capture all material markups & billable hours. Quote, schedule, track and invoice. Learn more about Fergus
Fergus gives you all the tools you need to manage hundreds of jobs and schedule your team in the field no matter where you are. Easily assign tasks, schedule staff remotely, track teams, and remove unnecessary admin, all in one place. Give your team everything they need to get the job done on hand including real-time job information and job timing. Get started today and see why thousands of field service businesses across Australia and NZ use Fergus. Learn more about Fergus
Fergus gives you all the tools you need to manage hundreds of jobs and schedule your team in the field no matter where you are. Easily assign tasks, schedule staff remotely, track teams, and remove...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Mize Field Service Management enhances customer experiences, improves technician utilization, and automates revenue streams. Learn more about Mize Field Service Management
Mize Field Service Management (FSM) software enables manufacturers and their service network partners to optimize service delivery, increase technician utilization, and grow service profits. Mize FSM improves the product uptime by getting the right technicians, knowledge, and service parts at the right time to the point of service. Companies generate more revenues from service contracts, maintenance agreements, parts and accessories, and related services. Learn more about Mize Field Service Management
Mize Field Service Management (FSM) software enables manufacturers and their service network partners to optimize service delivery, increase technician utilization, and grow service profits. Mize FSM...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Get full visibility of your managed print business with e-automate. Learn more about e-automate
e-automate offers full accounting functionality, automatic invoicing and contract management in one system whilst allowing you to manage service calls and your engineers schedule. e-automate removes the need to work on disconnected systems, therefore improving internal communication and removing manual processes to ensure all departments are on the same page - delivering an improved service experience to your customers. Learn more about e-automate
e-automate offers full accounting functionality, automatic invoicing and contract management in one system whilst allowing you to manage service calls and your engineers schedule. e-automate removes...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Mobile-first, powerfully simple design to improve collaboration on the construction site and beyond. Learn more about Autodesk Construction Cloud
Access all essential project information when you're out in the field and ensure that you are working with the most up-to-date version of drawings. Easily create and track issues, RFIs, checklists, submittals, assets - even if you can't connect to the internet. Learn more about Autodesk Construction Cloud
Access all essential project information when you're out in the field and ensure that you are working with the most up-to-date version of drawings. Easily create and track issues, RFIs, checklists,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Solarvista® LIVE is designed to be super easy to customise, work in any browser and operate with mobile apps that work offline. Learn more about Solarvista
Not all field service software is the same - we've been doing this for over 30 years! What's different? Solarvista® LIVE is designed to be super easy to customise, work in any browser and operate with mobile apps that work offline and with every device type, including iOS, Android and Windows. Solarvista® LIVE will do all the things you expect; all the things you didn't expect and work in all the places you want it to. Get your FREE Trial of Solarvista® LIVE Today! Learn more about Solarvista
Not all field service software is the same - we've been doing this for over 30 years! What's different? Solarvista® LIVE is designed to be super easy to customise, work in any browser and operate...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Protean Software creates innovative field service management systems that make your business more efficient, profitable & competitive. Learn more about Protean
ServiceSight by Protean Software is a leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you real-time access to workforce and contract information anytime, anywhere. Eliminate paperwork, empower your employees and make crucial business decisions with our tracking, scheduling and collaboration features. Get started with a free trial or free demonstration today. Learn more about Protean
ServiceSight by Protean Software is a leading field service management system that makes your business more efficient, profitable and competitive. Our innovative and easy-to-use interface gives you...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Workforce tool for businesses with staff working outside the office that need to improve scheduling, optimisation and tracking. Learn more about Re-flow
With Re-flow's field management software, you can confidently manage your operatives and assets working on location and achieve outstanding field-based job control. Create and assign tasks to users/teams and include specifications, images, maps, PDFs and routes. Add all kinds of digital forms to your workflow for users to complete on location and return instantly. Assign assets, such as plant and machinery. Capture photos, digitally sign off workflows and attach time/date/location tags. Learn more about Re-flow
With Re-flow's field management software, you can confidently manage your operatives and assets working on location and achieve outstanding field-based job control. Create and assign tasks to...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Manage mobile workforces with Synchroteam field service management (FSM) software. Create your free trial in <1 minute. Live support. Learn more about Synchroteam
Manage mobile workforces efficiently, simplify business processes and optimize costs with Synchroteam field service management (FSM) software. Synchroteam features tracking, scheduling, dispatch, calendar, job management, reporting, CRM, Time tracking, invoicing and maps. Cloud-based SaaS with iOS and Android mobile apps. Integrates with Quickbooks and Zoho. Create your free trial in <1 min and get organized with our affordable, powerful and customizable field service solution. Live support. Learn more about Synchroteam
Manage mobile workforces efficiently, simplify business processes and optimize costs with Synchroteam field service management (FSM) software. Synchroteam features tracking, scheduling, dispatch,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Tradify is a job management software built for trade & service businesses. Quote, schedule, track & invoice on the go. Learn more about Tradify
Tradify is an all-in-one job management software designed to help trade businesses with 1-20 employees control business admin. Quotes, estimates, invoices, timesheets, field service management, purchase orders, scheduling and job reporting. Tradify handles it all with ease. Over 15,000 electricians, plumbers, HVAC, builders, and other trades around the world use and love Tradify. Our customers and their teams love Tradify because it's quick to set up and easy to use. Learn more about Tradify
Tradify is an all-in-one job management software designed to help trade businesses with 1-20 employees control business admin. Quotes, estimates, invoices, timesheets, field service management,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce. Start for free! Learn more about Connecteam
Connecteam is a field service management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, flexible, and happy. Save time and increase productivity with mobile-first custom checklists, forms, and reports; Schedule shifts and track work hours with GPS time clock; Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app. Start for free! Learn more about Connecteam
Connecteam is a field service management app that allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
All-in-one web-based business software for the field service industry, suitable for small and large companies. Learn more about Commusoft
Provide world-class customer journeys with Commusoft field service management software. Ramp up your customer service by providing on-the-way text notifications and digital payment processing. You'll be able to reach your peak profitability by using route optimization, quoting, and invoicing. Using Commusoft means the office and the field will always be in sync. Learn more about Commusoft
Provide world-class customer journeys with Commusoft field service management software. Ramp up your customer service by providing on-the-way text notifications and digital payment processing. You'll...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Field service intelligence platform that helps you automate your office, workforce, and client communication. Learn more about Husky AI
Husky field service software is used by the very best service businesses in the UK and around the world. They use Husky to increase efficiency by automating their workflow with our intelligent field service tools. Husky allows you to complete risk assessments, create bespoke job reports, schedule recurring works & Invoice instantly. Learn more about Husky AI
Husky field service software is used by the very best service businesses in the UK and around the world. They use Husky to increase efficiency by automating their workflow with our intelligent field...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Simple to use field service management software. Ideal for Electrical, Plumbing and Drainage Contractors, Facilities Managers and more. Learn more about Okappy
Connected field service management software for companies with 5 to 250 employees. Manage your employees AND subcontractors with ease and get complete control of every job, every step of the way. Configure jobs sheets and checksheet to fit individual needs. Raise invoices, view locations and send messages between colleagues. Okappy integrates with the leading accounting packages such as Xero, Sage, Quickbooks. It is accessible on your Desktop, Tablet or Mobile phone. Learn more about Okappy
Connected field service management software for companies with 5 to 250 employees. Manage your employees AND subcontractors with ease and get complete control of every job, every step of the way....

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Scheduled maintenance, asset management, breakdown and repair jobs, compliance checklists, and a powerful mobile app for iOS/Android. Learn more about Fieldmagic
Fieldmagic is the #1 field service & asset management software that combines site-based asset management, scheduled maintenance, breakdown and repair jobs, reporting and compliance checklists with powerful apps for iOS and Android to provide a complete solution for your business. Our compliance checklist capability is unmatched in the market, simplifying the process of compliance with relevant standards, and driving best practice maintenance across your business while saving time and money. Learn more about Fieldmagic
Fieldmagic is the #1 field service & asset management software that combines site-based asset management, scheduled maintenance, breakdown and repair jobs, reporting and compliance checklists with...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Taskbe

Taskbe

(0) United Kingdom Local product
Taskbe is an All-In-One job management software that allows field service companies to manage all activities from the office or onsite Learn more about Taskbe
Taskbe is an innovative new communications platform that rethinks how businesses manage their day to day work. It applies social networking technology to a real business need ¿ the need to communicate and collaborate with different employees, multiple subcontractors, across different sites and with different clients.Designed and developed for field service companies Cloud-based software connecting your office, engineers and customers Grows with your business from 2 to 500 Office staff and engine Learn more about Taskbe
Taskbe is an innovative new communications platform that rethinks how businesses manage their day to day work. It applies social networking technology to a real business need ¿ the need to communicate...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
GeoNext is smart job management software for tradie businesses. It's the complete toolkit to schedule jobs, create quotes Learn more about GeoNext
GeoNext is job management software for small businesses working in trades and services looking to simplify their day-to-day tasks. Its a complete toolkit to help businesses save 14 hours on admin time a week, win more jobs and get paid faster. Assign jobs, create quotes and invoices, fill out timesheets and integrate directly with accounting software - GeoNext does all this and more. With GeoNext, you can replace annoying and time-consuming paper processes that are holding your business back. Learn more about GeoNext
GeoNext is job management software for small businesses working in trades and services looking to simplify their day-to-day tasks. Its a complete toolkit to help businesses save 14 hours on admin...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
inFlow helps you keep track of tools, parts and ongoing work from anywhere. Update inventory real time at the office or in the field. Learn more about inFlow Inventory
inFlow Inventory software is the easiest way to run and manage your field service based business. When you¿re managing multiple projects and jobsites at once, it¿s easy for things to get lost in the shuffle. inFlow¿s mobile apps make stock adjustments as easy tapping or scanning. You can update inventory right as you take it off the shelf, and large photos ensure you get the right product. Click Visit Website to get your 14 day free trial now. Learn more about inFlow Inventory
inFlow Inventory software is the easiest way to run and manage your field service based business. When you¿re managing multiple projects and jobsites at once, it¿s easy for things to get lost in...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Manage your entire Co with just ONE Platform: Employees, Contractors, Customers, Jobs, Equipment, Multi-Site Inventory, QuickBooks too! Learn more about AI Field Management
Is AI-FM Different? Easy as 1-2-3! 1) Award Winning Tech + 2) Fair Pricing + 3) 5 Star Reviews. AI-FM has won SEVEN 2019/20/21 Awards from Gartner. Pricing starts at only $7.99/user/mo. Please see our cherished Reviews, AI-FM is a true partner to our Members. Manage your Org, top to bottom via 1 Intelligent Platform: Employees, Contractors, Customers, Jobs, Equipment, Inventory, & QuickBooks + Zapier Integrations. Plus use VERBAL Commands via Siri or Google Assistant in ANY Language. Learn more about AI Field Management
Is AI-FM Different? Easy as 1-2-3! 1) Award Winning Tech + 2) Fair Pricing + 3) 5 Star Reviews. AI-FM has won SEVEN 2019/20/21 Awards from Gartner. Pricing starts at only $7.99/user/mo. Please...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
A business software designed to maximize productivity and efficiency with field based staff by making your office paperless. Learn more about FIELDMOTION
Fieldmotion, provides a cloud based digital platform for field workers, allowing data capture in real time, appointments setting, effective communication, real time decisions, accountability and time management monitoring. The Fieldmotion platform is intuitive and its ease of use, means that it can be used out of the box making it attractive to businesses who wish to get up and running quickly. Learn more about FIELDMOTION
Fieldmotion, provides a cloud based digital platform for field workers, allowing data capture in real time, appointments setting, effective communication, real time decisions, accountability and time...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Respond to changing environments in real-time by combining multiple sources of data into one platform for ease of capture & reporting. Learn more about Obzervr Manager
Simplify the complicated daily routines onto one app for ease of capture and reporting. Streamline your work management processes to gain control of the basics, improve consistency and focus on higher outputs. Operators spend less time on data administration and more time detecting issues faster and reducing downtime. Advancements in mobility field technology have allowed the asset-intensive industries to benefit from incredible productivity improvements of 45-55%... Learn more about Obzervr Manager
Simplify the complicated daily routines onto one app for ease of capture and reporting. Streamline your work management processes to gain control of the basics, improve consistency and focus on...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more. Learn more about Odoo
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget). Learn more about Odoo
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Buildertrend is the No. 1 construction project management software, trusted by homebuilders, remodelers and specialty contractors. Learn more about BuilderTREND
Buildertrend is the No. 1, cloud-based construction project management software for homebuilders, remodelers and specialty contractors. Since 2006, we have empowered the construction industry with a better way to build. More than 1 million users across the globe have chosen Buildertrend as their platform for real-time collaboration. Our software helps construction professionals complete projects while reducing delays, eliminating communication errors and increasing customer satisfaction. Learn more about BuilderTREND
Buildertrend is the No. 1, cloud-based construction project management software for homebuilders, remodelers and specialty contractors. Since 2006, we have empowered the construction industry with a...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Smart mobile platform for auditing & inspections. The efficient way to improve quality, safety, operational standards & compliance. Learn more about GoAudits
Smart mobile app and complete solution for field data collection and audits. Plan and schedule checks, conduct mobile audits on your favorite device (even offline), immediately assign corrective tasks. After an inspection, instantly generate insightful reports and automatically email them to the right people for real-time information. With our advanced analytics dashboard, gain unprecedented insights into your operations and maximize your ROI. Simple and affordable solution for professionals. Learn more about GoAudits
Smart mobile app and complete solution for field data collection and audits. Plan and schedule checks, conduct mobile audits on your favorite device (even offline), immediately assign corrective...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Online appointment scheduling software built specifically for home service businesses. Learn more about Zenbooker
With our embeddable widget, Zenbooker lets your clients see your availability and book an appointment directly from your website in less than a minute. Plus, it's completely customizable so you can tailor your online booking page to your specific business and needs. Whether you're in the office or in the field, Zenbooker makes it easy to manage your schedule, assign jobs to team members, and accept online bookings from your website. Learn more about Zenbooker
With our embeddable widget, Zenbooker lets your clients see your availability and book an appointment directly from your website in less than a minute. Plus, it's completely customizable so you can...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
UpKeep is rated the #1 mobile-first Field Service Management Software to streamline work orders, facility, and asset management. Learn more about UpKeep
UpKeep's field service management software is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before. 100% Free Download and Signup. Learn more about UpKeep
UpKeep's field service management software is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Routing chaos finally solved. Extremely easy-to-use, Route4Me plans routes and dispatches them to a mobile app with built-in navigation Learn more about Route4Me
Routing chaos finally solved. Extremely easy-to-use, Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, field merchandising, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and optimization software for small businesses and enterprises to over 34,000 customers. Learn more about Route4Me
Routing chaos finally solved. Extremely easy-to-use, Route4Me automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
The app for small business. Schedule jobs, create quotes and invoices, complete OH&S forms and even take credit card payments. Learn more about ServiceM8
ServiceM8 is for small service businesses with less than 30 staff. Powerful management of estimates, scheduling, invoicing, maintenance schedules, safety reports, customers & much more. Cut admin time dramatically by sending invoices directly into Quickbooks Online or Xero. ServiceM8 is simple to use, quick to get started and we have a free trial, so why not give it a go today? Learn more about ServiceM8
ServiceM8 is for small service businesses with less than 30 staff. Powerful management of estimates, scheduling, invoicing, maintenance schedules, safety reports, customers & much more. Cut admin...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Book more jobs, get paid faster, & manage your entire business from your pocket with vcita’s all-in-1 app for field services providers. Learn more about vcita
Designed especially for field service providers, vcita makes running your business a breeze: >> Let your clients discover, book, and pay for jobs while you’re working. >> Easily collect payments from any mobile device, no need for fancy hardware! >> Create & sell service bundles, close more-long term deals and recurring projects. >> Grow your reach by getting your happy clients to refer their friends and family! Learn more about vcita
Designed especially for field service providers, vcita makes running your business a breeze: >> Let your clients discover, book, and pay for jobs while you’re working. >> Easily collect payments...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
iAuditor helps businesses update & distribute their best practices with real-time visibility into effectiveness across their sites. Learn more about iAuditor
iAuditor is used to conduct over 2 million inspections per month across all industries for safety, quality control, and operations. It is used by over 25,000 businesses worldwide to complete more than 600M checks per year to improve safety and quality in their workplaces. All of the inspection data is captured in real-time allowing you to instantly identify missed inspections and failed items and rapidly mitigate risks. Learn more about iAuditor
iAuditor is used to conduct over 2 million inspections per month across all industries for safety, quality control, and operations. It is used by over 25,000 businesses worldwide to complete more...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Empower field technicians with enterprise-grade mobile apps. Collect rich, reliable data and integrate with systems of record. Learn more about ProntoForms
ProntoForms is the leader in field-focused low-code apps. We make complex tasks easier. Integrate with current FSM systems and cloud services to create seamless workflows. Use our low-code app builder to create and deploy custom field service apps. Dispatch new tasks automatically and trigger real-time notifications. Your field technicians can reliably collect the rich data you need, even without network connectivity. Unlock the potential of your field service management solution. Learn more about ProntoForms
ProntoForms is the leader in field-focused low-code apps. We make complex tasks easier. Integrate with current FSM systems and cloud services to create seamless workflows. Use our low-code app...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
OptimoRoute gets the job done. The easy-to-use software plans and optimizes routes for field service technicians in seconds. Learn more about OptimoRoute
OptimoRoute helps field service management businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endless supply of tricks, features, and shortcuts. It’s easy to use, flexes to your needs, and gets the job done. OptimoRoute customers cut fuel and driving expenses by 20% and free up time for more important things--like growing the business. Learn more about OptimoRoute
OptimoRoute helps field service management businesses provide stand-out service. Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Fieldwire makes it easy for construction foremen, project managers and superintendents to collaborate while they are in the field. Learn more about Fieldwire
Fieldwire is the top-rated field management app for construction. Our app connects your entire field team, from the project manager to each specialty contractor's foreman, on one construction management platform. Collaborate and communicate in real-time, from any device. We make it effortless for anyone to view their drawings, schedule work and track their punch list directly in the field. The app is available on iOS, Android & Web and serves 800,000+ projects worldwide. Learn more about Fieldwire
Fieldwire is the top-rated field management app for construction. Our app connects your entire field team, from the project manager to each specialty contractor's foreman, on one construction...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Security workforce management software that follows the progress of guards, reduces manual tasks and saves on overhead costs. Learn more about TrackTik
TrackTik was founded in 2013 and quickly established itself as a market leader with the mission to build better software so its clients can run smarter businesses. TrackTik AI-driven technology offers four integrated suites of tools - Security Operations for Guarding, Back Office Management, Mobile Patrol and Dispatch, and Business Intelligence & Reporting Analytics, to help security service companies follow the progression of guards, reduce manual tasks, lower costs, and demonstrate value. Learn more about TrackTik
TrackTik was founded in 2013 and quickly established itself as a market leader with the mission to build better software so its clients can run smarter businesses. TrackTik AI-driven technology...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
FORM OpX improves operational compliance by digitizing audits and inspections on mobile to reduce risk and improve safety and quality. Learn more about FORM OpX
FORM OpXis a comprehensive field service management solution powered by real-time data insights and intuitive task distribution capabilities for anyone, from anywhere. Our easy-to-use app streamlines SOPs, inspections, and audits so organizations can quickly and accurately track compliance, measure field performance, and reduce risk across the enterprise. With key features like dynamic form logic, photo reporting, and configurable data insights, FORM is trusted by the world's top teams. Learn more about FORM OpX
FORM OpXis a comprehensive field service management solution powered by real-time data insights and intuitive task distribution capabilities for anyone, from anywhere. Our easy-to-use app streamlines...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
FastField is an extremely flexible mobile forms solution to collect data and automate your digital forms workflow. Learn more about FastField
FastField is a mobile forms automation solution for efficient and accurate data collection. FastField allows for offline data capture to achieve a completely paperless workflow. Build highly customizable digital forms for Android, iOS and Web without any prior coding experience. FastField is ideal for audits, inspections, safety reports, and any other custom business forms. With FastField you can integrate proprietary data to pre-populate forms and automatically deliver custom reports. Learn more about FastField
FastField is a mobile forms automation solution for efficient and accurate data collection. FastField allows for offline data capture to achieve a completely paperless workflow. Build highly...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Visual scheduling & planning software to track all types of resources, robust and user-friendly. Learn more about Visual Planning
By using Visual Planning for field service management, get a user-friendly application meeting all your specific requirements to manage your after-sales operations, allocate your teams, plan your interventions and easily track your customers needs. Visual Planning gives you visibility into your resource allocation and helps drive efficiency to your field service team. Saying goodbye to delays, double-bookings and unbilled jobs is just one click away. Learn more about Visual Planning
By using Visual Planning for field service management, get a user-friendly application meeting all your specific requirements to manage your after-sales operations, allocate your teams, plan your...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
#1 Most Recommended, Easy to Use Field Service Management Software with Scheduling, Dispatch, Contracts, Invoicing, Time-sheet & more Learn more about Field Force Tracker
Field Force Tracker is #1 Most Recommended Mobile enabled Field Service software used by some of the Best companies in the US/ Canada. Manage Job Scheduling, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Sales Leads, Invoices, Payments & Accounting entirely online. Most Advanced & Powerful Mobile Apps in the Industry for Field Technicians to manage jobs, invoices & quotes saving time and money for you! Learn more about Field Force Tracker
Field Force Tracker is #1 Most Recommended Mobile enabled Field Service software used by some of the Best companies in the US/ Canada. Manage Job Scheduling, Customer Management, Vendor and Employee...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Movista is the leading enterprise platform for flawless field service management at retail. Learn more about Movista
Founded by retail veterans who experienced the challenges of managing distributed workforces, Movista created the most robust, device-agnostic platform for field service management. Having multiple apps to get work done at retail is the modern-day equivalent of a briefcase full of papers. That's why we play nice digitally and help you get all systems in ONE place, making workers more engaged and productive than ever. Learn more about Movista
Founded by retail veterans who experienced the challenges of managing distributed workforces, Movista created the most robust, device-agnostic platform for field service management. Having multiple...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Reliably notifies field service teams and provides for a 10x faster response to critical alerts, major incidents and service requests Learn more about SIGNL4
SIGNL4 is a mobile alerting and service dispatch product and bridges the last mile from IT systems, machines and sensors to engineers, IT staff and workers in the field. Upon critical events it notifies team members through persistent mobile push, text and voice calls with acknowledgement, tracking, escalation, duty scheduling and reporting. SIGNL4 thus provides for an up to 10x faster response to critical alerts, major incidents and urgent service requests. Learn more about SIGNL4
SIGNL4 is a mobile alerting and service dispatch product and bridges the last mile from IT systems, machines and sensors to engineers, IT staff and workers in the field. Upon critical events it...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
eLogii is the leading cloud-based delivery management software solution for route planning and optimisation. Learn more about eLogii
eLogii is the leading cloud-based delivery management platform for route planning and optimisation. eLogii supports businesses of all sizes and across various sectors such as Retail & Distribution, E-Commerce, Food Delivery, Logistics, Post & Courier, Field Service, and Healthcare & Pharmacy. eLogii's software solution is trusted by a global customer base across Europe, North America, and Africa, including large enterprise businesses such as Unimasters Logistics and Caldic North America. Learn more about eLogii
eLogii is the leading cloud-based delivery management platform for route planning and optimisation. eLogii supports businesses of all sizes and across various sectors such as Retail & Distribution,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
Transform your on-site service, enabling capabilities that show your clients yo go above and beyond to meet their needs. Learn more about Qualer
Qualer’s cloud-based Field Service solution offers real-time, on-the-go access to new work orders, client data, and every aspect of your business. Enable features that streamline your work processes and eliminate time-wasting manual labor, improving your turnaround time to offer the best service possible. Learn more about Qualer
Qualer’s cloud-based Field Service solution offers real-time, on-the-go access to new work orders, client data, and every aspect of your business. Enable features that streamline your work processes...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Workever is a real-time field service management software solution for field service businesses. Learn more about Workever
Workever is the U.K.'s easiest to use Field Service Management Software that simplifies every aspect of your business. Grow your trade or service business with a software and mobile app that keep your jobs on track and everyone connected. Eliminate paperwork as you create jobs, quotes, invoices, purchase orders and forms electronically. Schedule jobs to your team with a click of a button. Stay in the loop with your team and work. Photos, notes, customer signatures and forms keep you updated. Learn more about Workever
Workever is the U.K.'s easiest to use Field Service Management Software that simplifies every aspect of your business. Grow your trade or service business with a software and mobile app that keep...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Schedule jobs via timeslots and the GPS tracking allows for effective and efficient dispatch of field workers. Learn more about Tryoup
Schedule jobs via timeslots and the GPS tracking allows for effective and efficient dispatch of field workers. Tryoup is a powerful tool for field service businesses. You can connect with your field workers, allocate the best person for a job and increase your customer service response time. Tryoups dispatch board allows you to easily select a time slot and a team member to carry out the job. Learn more about Tryoup
Schedule jobs via timeslots and the GPS tracking allows for effective and efficient dispatch of field workers. Tryoup is a powerful tool for field service businesses. You can connect with your field...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
United Kingdom Local product
Connect your mobile workforce, office teams and customers together in a single system for optimum visibility of your operations. Learn more about Oneserve
Oneserve's Field Service Management system provides you with the tools needed to seamlessly unite your office team with their field-based colleagues. Intelligently schedule jobs, record job progress, reorder parts and monitor performance, whilst storing all data in one system so your workforce can communicate effectively, with full view of job progression. The intuitive platform empowers your teams to improve business efficiencies and maintain superior customer satisfaction. Learn more about Oneserve
Oneserve's Field Service Management system provides you with the tools needed to seamlessly unite your office team with their field-based colleagues. Intelligently schedule jobs, record job progress,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature
No-code, rapid app creation with offline capabilities. Pay less for more features & receive free training & support. Try a free trial! Learn more about Appenate
A no-code platform for creating data-driven apps to replace paper forms across all industries. Use our affordable drag-n-drop software to schedule, dispatch, track & manage jobs. Create quotes, checklists or reports & easily integrate with existing systems. Enforce accountability, cost-saving & efficiency via our dashboard overview. FREE trial offered to test GPS, barcode scanning, signature & drawing, media & attachment upload, formulas, push notifications, white label & offline capabilities. Learn more about Appenate
A no-code platform for creating data-driven apps to replace paper forms across all industries. Use our affordable drag-n-drop software to schedule, dispatch, track & manage jobs. Create quotes,...

Features

  • Inventory Management
  • Dispatch Management
  • Work Order Management
  • Mobile Access
  • Routing
  • Online Time Clock
  • Electronic Signature

Field Service Management Software Buyers Guide

Field service management software is a form of job management software that enables organisations to manage relevant resources and communicate with employees who are operating in the field, as opposed to on company property. The software is relevant to a large number of businesses operating across a diverse range of industries, with examples of field workers including mobile care workers, gas engineers, repair workers, cable technicians, telecommunications technicians, cleaners, plumbers, and delivery drivers.

The most important elements in high-quality field service management software solutions include dispatch management, work order management and scheduling features. They also include mobile access, a contact database, alerts and notifications, service history tracking, and payment collection in the field.

A major focus of field service software is to improve the quality of communication between dispatch staff and off-site employees. In doing so, employees who are operating in the field can gain access to important information that can assist them in carrying out their roles. This can then lead to various benefits for organisations and their customers or clients, including faster response times, improved service quality, and greater levels of customer satisfaction.

Field service management software is sometimes known by other names, including field operations software, field team management software, or field force management software. It is closely related to other solutions, like service dispatch software, work order software, and maintenance management software. The use of field service management software is most common within the service industry and is especially useful for establishing the order of work priorities, reducing paperwork, and matching the right field employees to the right task.

When selecting a field service management software solution, businesses and other organisations will need to consider various factors, such as the available budget, the training level required to use the software, and the precise features offered by the different solutions on the market. Although the features of field service solutions can vary substantially, most of the best options available will include most or all of the following:

  • Allocate or assign tasks to different field staff and use real-time location tracking
  • Ensure work orders are processed efficiently and create optimised action plans
  • Provide field service employees with a schedule and create rules for task allocation
  • Manage and continually add to a searchable database containing important contact information
  • Track and explore service histories of specific customers, clients, or end-users

What is field service management software?

Field service management software is designed to assist businesses and other organisations with field operatives, field technicians, or field employees to optimise communication and manage relevant resources. Employees can be considered field workers if they carry out work away from an organisation's premises, such as at a client or customer's house or at another external site. This means the software is primarily used by companies operating in the service industry, such as plumbing, electrical engineering, cleaning, and telecommunications firms.

The main purpose of field service management software is to improve the efficiency and productivity of field teams by enhancing communication, optimising work schedules, and providing field employees with important information that can assist them with their work. It can be beneficial to both the field workers themselves and to dispatch staff, and once the benefits of field service software are fully realised, it should also benefit customers or clients too.

Companies can use the software to allocate specific tasks to the most suitable employee while also providing that employee with the customer's previous service history. This then results in the right tasks being prioritised and service personnel having a better understanding of what may be needed to resolve the problem or satisfy the customer. Real-time tracking also allows dispatch staff to gain a clearer sense of the current state of play at any given time.

What are the benefits of field service management software?

The benefits of field management software are generally based on the idea of enhancing communication between dispatch and field staff. This involves providing field staff with valuable information and centralising as much of this information as possible in a single location, which can be easily accessed by employees, regardless of whether they are based on-site or off-site. Some of the most significant benefits or advantages that businesses may experience when using high-quality field service solutions are explored in greater depth below:

  • Improved productivity and efficiency: the improved communication and coordination between dispatch staff and field employees can bring about significant benefits in terms of productivity and overall efficiency. This occurs because field staff have a clearer idea of where they should be, why they should be there, and what the objective is, while dispatch staff have improved access to information and can allocate tasks to the employees that are best suited to carry them out at that particular moment. As a result, an organisation can deliver field services more swiftly, with fewer delays, less confusion, and a clearer sense of purpose.

  • Greater customer satisfaction: the improvements made to productivity and efficiency have a knock-on effect on customer satisfaction levels, as those customers are able to benefit from faster response times to problems, quicker fixes, more efficient installation of equipment, or more urgent attention in general. Moreover, the access to customer service histories provided through field service management solutions can help field workers to deliver a much more bespoke or tailored experience, achieving successful value enhancement in the process. Crucially, Gartner research shows this is one of the main keys to generating long-lasting customer loyalty.

  • Real-time access to information and location data: using field service management software, it becomes possible for dispatch staff, field service staff and senior leaders within an organisation to access and share important information that can assist with business operations. On top of this, the software can also provide real-time location tracking, noting precisely where field service technicians or operators are at any given time. This can be important for providing relevant information and instructions. It can also assist customer service staff in providing customers with accurate information about when they might expect an employee to arrive.

  • Automation of time-consuming processes: another significant benefit of using field service software is the ability to automate some of the more repetitive, time-consuming processes that are associated with dispatch management or field service management. As an example, many software solutions allow the allocation of field tasks to be carried out automatically, with rules for which jobs are assigned to which employee. Automating field service management processes can help free up staff to spend their time carrying out more complex tasks that actually require human involvement, allowing more work to be carried out over the course of a typical day.

  • Enhanced employee safety: the ability to track field staff's location can help improve safety procedures within an organisation. Knowing where each employee is at any given time can be invaluable in the event that something goes wrong, and the ability to track individuals in real-time can help if an employee cannot be contacted for any reason. On top of this, field service management software could play a role in re-directing field service staff in emergency situations or in situations where their usual route is blocked off.

  • Prioritisation of the right issues: the use of field service solutions can also help businesses and their employees prioritise the right problems at the right moment to make the most effective use of their time. Some field tasks are always going to be more urgent than others, and although many of these tasks can be carried out in chronological order, this is not always the best way to go. Through the use of software solutions, the dispatch team can look into different situations, identify customer needs, explore past interactions with that customer, decide which tasks should be handled urgently and which could wait until later, and then communicate that information to those who are actually engaged in field operations, even when they are on the move.

What are the features of field service management software?

The features of field service management software can be divided into three categories. Some are core features, which would be expected in almost all applications of this type, some common features, which will appear in many solutions, and some optional features, which may not always be present, but which can help to make different packages stand out from competitors. Of course, some features are important to some businesses, but not to others, so it is important to try to find the best solution, rather than simply opting for the option that packs in the most features. With that said, generally, most high-quality field management software solutions on the market can be expected to include the features outlined in this section:

  • Dispatch management: assign tasks to different field service management employees, and make use of real-time location tracking to monitor where those employees are, which jobs they are travelling to, whether they have arrived, and which jobs they might be able to reach next. Making effective use of the dispatch management features included in field service management software can improve the quality of communication between dispatch and field employees, and can improve efficiency in terms of travel times, and assigning the right task to the right worker so that as many jobs are completed as possible over the course of each working day.

  • Work order management: adopt a systematic approach to processing and completing work orders or work tasks. Effective work order management tools make it easier to manage the availability of relevant resources and allocate those resources to the right jobs. Additionally, work order management can help with ordering parts, prioritising expenditure, and minimising waiting times for customers.

  • Scheduling: create work schedules for field service employees and continually update them so that all employees know what they need to be doing and when. Additionally, many software solutions will provide automation features in this area. When these are present, it is usually possible to set up rules for which tasks are automatically assigned to which staff member and under which conditions. This can then help to reduce the overall workload for dispatch teams, and it can also limit delays between tasks for field employees.

  • Contact database: store and manage important contact information through the use of a database contained within the software package. This database can be continually added to as new contacts emerge or amended as contact information changes. In some cases, the contact database can also track previous communication with each contact, serving a similar function to customer relationship management (CRM) software.

  • Service history tracking: provide field teams with access to the service histories of customers so they can get up to speed on any long-standing issues. They can check what has been tried so far and gain a sense of how long a customer or client may have been dealing with a particular issue. This then allows those employees to provide a more tailored service to the customer and allows service workers to get to the task at hand more quickly while reducing the amount of time each customer needs to spend explaining their problem.

  • Mobile access: utilise the software from remote locations, using mobile devices. The provision of mobile accessibility is essential for employees who are out in the field. They are going to need to know where they are going, why they are going there, what they can expect when they arrive, and where they need to go after that job is complete. Generally, mobile access is achieved using a smartphone, but it may also be possible to utilise the software using a tablet, a laptop computer, or another internet-enabled device. Additionally, dispatch staff may also need to be able to access the software and make effective use of it from remote locations, including when working from home. Mobile access may also provide options for collecting payments from customers while in the field.

  • Alerts/notifications: send and receive alerts or notifications so that attention can be given to the most urgent matters. The alert system can highlight jobs that require prioritisation to the dispatch team or provide guidance for field service workers on where to go next. Alternatively, some solutions allow those operating in the field to send alerts if a job takes longer than expected.

The Capterra field service management software directory allows available software solutions to be viewed and filtered based on the features they offer. This means only software solutions containing the required features and that meet other requirements can be seen.

What should be considered when purchasing field service management software?

When purchasing field service management software, it is important to ask a number of key questions in order to identify precisely what is needed and which solution would be best suited. As the available options can differ substantially, it is important to remember that the best option for one business is not always the best option for another. Asking the following questions can assist with this decision-making process:

  • How does the field service management software work? The first questions about field service management software solutions should be: how do they work in practice? To answer this, look into the core features and explore what the software can actually offer. The best field force management software for an organisation is going to be the solution that has high-quality features in the areas needed, even if the software is missing certain other features contained in alternatives but which are not relevant.

  • Can the software be integrated with existing tools and processes? Another major consideration when purchasing any software is integration with existing applications, systems, tools and processes. Can the software be used in combination with CRM software or with communications software? Can data be transferred from one application to another? Does the software work with existing operating systems and devices? It is important to think about these things because if the field service management software chosen does not allow for much in the way of integration, wider changes to processes may be required, which can then increase costs.

  • How is a field service technician managed? Next, think about how field service technicians or workers are managed in a particular organisation. Are they part of a large team or a small team? Do they work in the field all day or for a section of the day? Do they need updates while they are on the move, or will they return to work premises for any communication? Once processes are clear, it becomes easier to identify the most likely software solution to provide what is required.

  • What makes a successful field service desk? Generally speaking, successful field management and dispatch services rely on allocating the right tasks to the right employee and ensuring field staff can be contacted. With this in mind, it is important to prioritise software that delivers in these areas. However, within specific industries, there may be other common features associated with successful field service desks.

  • How much does the field service management software cost? It is always important to consider the cost of any new software, and a holistic approach to analysing this may be required. The software may have upfront costs or a monthly subscription for cloud-based options, but hidden costs should also be considered. Will the user need to pay for updates? Will there need to be a significant investment in staff training? Is adopting the chosen software going to require changes to processes in other areas? Once all of these elements are considered, there will be a better understanding of which package is best suited to the available budget.

  • Is a cloud-based or on-premises solution better? The decision between Software as a Service (SaaS) solutions or on-premises solutions is important because both have pros and cons. Generally, cloud or web-based solutions offer benefits in terms of startup costs and accessibility, especially from remote locations, and this can be valuable for field service management. However, on-premise solutions are also perfectly viable, and the sense of ownership and absence of a subscription fee suits many businesses. Ultimately, this decision may come down to personal preference or which deployment options work best for a particular business model.

The most relevant field service management software trends are outlined below. It is important to keep them in mind when making a decision, as users need to be sure that they are investing in a solution that will serve them well in the immediate future and over the longer term. The most significant trends are:

  • Proactive or predictive customer service: One key trend to be aware of when searching for the ideal field service management software is the trend for more proactive or predictive support for customers. Essentially, this refers to continuous monitoring and analysis of trends to anticipate problems before they happen and take steps to intervene in advance. It can also require taking steps to prevent known issues from manifesting for specific customers. Gartner research shows that proactive customer service can help to boost customer satisfaction, yet only 13 per cent of customers actually report receiving support of this kind.

  • Conversational user interfaces: Smart speakers, smartphones, and voice search technology have all contributed to a rise in demand for conversational user interfaces. This trend is likely to disrupt a wide variety of software types in the years ahead and is worth keeping an eye on to avoid falling behind other field service companies in providing support for field staff to use voice commands while travelling to a job. One thing to keep in mind here is the fact that field service staff cannot utilise a text-based app while driving for safety reasons, but they may be able to ask a question and listen to a response. This means conversational user interfaces have the potential to deliver convenience and improve efficiency in this area.

  • Hybrid field service and CRM solutions: The concepts of customer relationship management and field service management are becoming increasingly blurred, especially as service businesses attempt to preempt issues. This blurring has resulted in some software solutions offering both CRM and field service management functionality. So, for instance, it may be possible for customers to book service requests, for dispatch teams to inform field staff of where they need to be and what they need to do, all using the same software package.

  • The use of artificial intelligence: Artificial intelligence is another form of technology that is disrupting many industries, and field service companies are no different. Within field service management software, AI could potentially be used to create a chatbot, which employees in the field can use to access important information quickly, even if a member of the dispatch team is not available. A chatbot could potentially access user service histories, contact information, or other customer data and almost instantly relay it to the field employee. Going further, in cases where there is CRM integration or CRM features, it may be possible for clients or customers to book their service requests using a chatbot rather than having to wait for human intervention.

  • The internet of things (IoT): In companies where field service requests are likely to be based on fixing devices or machines, the rise of the internet of things (IoT) is a crucial trend to get to grips with. This technology can potentially be used to feed real-time data to the service provider, meaning the need for maintenance work can be better understood but also anticipated in advance, without the need for customers to lead that conversation. This then ties in with the idea of delivering proactive customer support. It also means preventative maintenance work can be scheduled at the most convenient time for all parties, long before any major difficulties arise.

Sources:

The features highlighted were selected based on their relevance to field service management, along with the number of products in Capterra's directory that offer them. The following sources were used in the creation of this document:

  1. Best Field Service Management Software - Capterra UK 2021 (Date accessed: Sunday, September 05, 2021)

  2. Field Service Management Software Buyers Guide - Capterra UK 2021 (Date accessed: Sunday, September 05, 2021)

  3. How to Improve Customer Loyalty and Retention - Gartner (Date accessed: Sunday, September 05, 2021)

  4. Definition of Predictive Support - Gartner (Date accessed: Monday, September 06, 2021)

  5. How Proactive Customer Service Will Transform Customer Experience - Gartner (Date accessed: Monday, September 06, 2021)