---
description: Side-by-side comparison of TeamSupport vs Helpshift. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: TeamSupport vs Helpshift Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport \<span\>vs\</span\> Helpshift](https://www.capterra.co.uk/compare/87908/150923/teamsupport/vs/helpshift)

# Compare TeamSupport vs Helpshift

Canonical: https://www.capterra.co.uk/compare/87908/150923/teamsupport/vs/helpshift

> Detailed comparison between TeamSupport and Helpshift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TeamSupport | Helpshift |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 848 | 29 |
| **Starting Price** | US$45.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TeamSupport

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

### Helpshift

Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.

## Key features

### TeamSupport

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Real-Time Chat
- Real-Time Data
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

### Helpshift

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Real-Time Chat
- Real-Time Data
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback

## Links

- [View TeamSupport Profile](https://www.capterra.co.uk/software/87908/teamsupport)
- [View Helpshift Profile](https://www.capterra.co.uk/software/150923/helpshift)
- [View Original Comparison](https://www.capterra.co.uk/compare/87908/150923/teamsupport/vs/helpshift)

-----

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