---
description: Side-by-side comparison of Kayako vs Milvus. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kayako vs Milvus Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Kayako \<span\>vs\</span\> Milvus](https://www.capterra.co.uk/compare/80775/202528/kayako/vs/milvus)

# Compare Kayako vs Milvus

Canonical: https://www.capterra.co.uk/compare/80775/202528/kayako/vs/milvus

> Detailed comparison between Kayako and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Milvus |
| **Overall rating** | 4.0/5 | 4.8/5 |
| **Total Reviews** | 176 | 298 |
| **Starting Price** | - | R$35.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Kayako

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

### Milvus

Ideal for Managed Service Providers (MSPs), software houses, internal IT departments, consulting firms and companies that provide recurring technical support.

## Key features

### Kayako

- API
- Access Controls/Permissions
- Alerts/Escalation
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Ticket Management

### Milvus

- API
- Access Controls/Permissions
- Alerts/Escalation
- Capacity Management
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Email Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Recurring Issues
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Ticket Management

## Links

- [View Kayako Profile](https://www.capterra.co.uk/software/80775/kayako)
- [View Milvus Profile](https://www.capterra.co.uk/software/202528/milvus)
- [View Original Comparison](https://www.capterra.co.uk/compare/80775/202528/kayako/vs/milvus)

-----

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