15 years helping British businesses
choose better software

Kayako vs Freshservice

US$30.00/month
£15.00/month

Overall

4.0 (169)

Overall

4.5 (573)
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Customisable Branding
  • Dashboard
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Ticket Management
10/10
  • Automated Routing
  • Change Management
  • Configuration Management
  • Customisable Branding
  • Dashboard
  • Email Templates
  • Help Desk Management
  • Knowledge Base Management
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat