17 years helping British businesses
choose better software
Kayako vs Freshservice
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$30.00/month
£15.00/month
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
- API
- Asset Tracking
- Contract/License Management
- Dashboard
- Help Desk Management
- Live Chat
- Monitoring
- Project Management
- Support Ticket Management
- Surveys & Feedback
- API
- Asset Tracking
- Contract/License Management
- Dashboard
- Help Desk Management
- Live Chat
- Monitoring
- Project Management
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
