Netmon vs SolarWinds Service Desk

Best for

Who Uses This Software?

Our customers include government agencies, DOD, fortune 100, 500 companies, large enterprises and small to medium sized business alike. We provide a full featured solution without compromises.
Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).
Pricing

Starting Price

N/A
US$19.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
We have 3 flexible editions starting at $19/agent/month & $.40/asset/month.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Access Controls/Permissions
  • Audit Management
  • Bandwidth Monitoring
  • Compliance Tracking
  • Dashboard
  • Escalation Management
  • Inventory Management
  • Network Resource Management
  • Service Reporting
  • Uptime Monitoring
  • Access Controls/Permissions
  • Audit Management
  • Bandwidth Monitoring
  • Compliance Tracking
  • Dashboard
  • Escalation Management
  • Inventory Management
  • Network Resource Management
  • Service Reporting
  • Uptime Monitoring
Ratings

Overall

4.6/5

Ease of Use

4.6/5

Customer Service

4.7/5

Features & Functionality

4.4/5

Value for Money

4.5/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars