---
description: Side-by-side comparison of LiveChat vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs FreeScout Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> FreeScout](https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout)

# Compare LiveChat vs FreeScout

Canonical: https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout

> Detailed comparison between LiveChat and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | FreeScout |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 1715 | 13 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### LiveChat

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Customisable Templates
- Deal Management
- Knowledge Management
- Lead Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Automation
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### FreeScout

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.co.uk/software/62194/livechat)
- [View FreeScout Profile](https://www.capterra.co.uk/software/208727/freescout)
- [View Original Comparison](https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs FreeScout Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveChat vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout","about":[{"@id":"https://www.capterra.co.uk/software/62194/livechat#software"},{"@id":"https://www.capterra.co.uk/software/208727/freescout#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.co.uk/software/62194/livechat","@id":"https://www.capterra.co.uk/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"FreeScout","description":"Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL). FreeScout is an open source clone of Zendesk and Help Scout and can be easily deployed even on a shared hosting.\n\n No limitations on the number of users, tickets, etc.\n Multilingual.\n Seamless email integration.\n Push notifications.\n Auto replies.\n Notes.\n Forwarding conversations.\n Phone conversations.\n Open tracking.\n etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9467f2fb-3ac5-4e8f-a74a-a4b125f2cf14.png","url":"https://www.capterra.co.uk/software/208727/freescout","@id":"https://www.capterra.co.uk/software/208727/freescout#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":13},"operatingSystem":"Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@id":"https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveChat vs FreeScout","position":3,"item":"https://www.capterra.co.uk/compare/62194/208727/livechat/vs/freescout","@type":"ListItem"}]}]}
</script>