---
description: Side-by-side comparison of LiveChat vs eDesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs eDesk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [LiveChat \<span\>vs\</span\> eDesk](https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk)

# Compare LiveChat vs eDesk

Canonical: https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk

> Detailed comparison between LiveChat and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | eDesk |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 71 |
| **Starting Price** | US$25.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### eDesk

Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell.

## Key features

### LiveChat

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveChat Profile](https://www.capterra.co.uk/software/62194/livechat)
- [View eDesk Profile](https://www.capterra.co.uk/software/137210/xsellco-helpdesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs eDesk Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveChat vs eDesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk","about":[{"@id":"https://www.capterra.co.uk/software/62194/livechat#software"},{"@id":"https://www.capterra.co.uk/software/137210/xsellco-helpdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.co.uk/software/62194/livechat","@id":"https://www.capterra.co.uk/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"eDesk","description":"eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/28e4e1ae-8810-421b-aae1-fa3b8d0f4f6a.png","url":"https://www.capterra.co.uk/software/137210/xsellco-helpdesk","@id":"https://www.capterra.co.uk/software/137210/xsellco-helpdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":71},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/31596/conversational-ai-platform/software","@type":"ListItem"},{"name":"LiveChat vs eDesk","position":3,"item":"https://www.capterra.co.uk/compare/62194/137210/livechat/vs/xsellco-helpdesk","@type":"ListItem"}]}]}
</script>