---
description: Side-by-side comparison of LiveChat vs Help Sumo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Help Sumo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Help Sumo](https://www.capterra.co.uk/compare/62194/135091/livechat/vs/help-sumo)

# Compare LiveChat vs Help Sumo

Canonical: https://www.capterra.co.uk/compare/62194/135091/livechat/vs/help-sumo

> Detailed comparison between LiveChat and Help Sumo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Help Sumo |
| **Overall rating** | 4.6/5 | 5.0/5 |
| **Total Reviews** | 1715 | 15 |
| **Starting Price** | US$25.00 | US$14.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Help Sumo

Complete help desk solution to manage support tickets and support-related processes.

## Key features

### LiveChat

- Account Management
- Alerts/Escalation
- Configurable Workflow
- Customisable Templates
- Deal Management
- Engagement Tracking
- Knowledge Base Management
- Lead Management
- Monitoring
- Real-Time Chat
- Real-Time Data
- Reminders
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Task Automation
- Ticket Management
- Transfers/Routing
- Web-based Deployment

### Help Sumo

- Alerts/Escalation
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Ticket Management

## Links

- [View LiveChat Profile](https://www.capterra.co.uk/software/62194/livechat)
- [View Help Sumo Profile](https://www.capterra.co.uk/software/135091/help-sumo)
- [View Original Comparison](https://www.capterra.co.uk/compare/62194/135091/livechat/vs/help-sumo)

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