---
description: Side-by-side comparison of LiveChat vs Prokeep. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs Prokeep Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> Prokeep](https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep)

# Compare LiveChat vs Prokeep

Canonical: https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep

> Detailed comparison between LiveChat and Prokeep. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Prokeep |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 2 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Prokeep

Distributors in Wholesale Construction - HVAC, Plumbing, Electrical, Industrial, Roofing \&amp; Siding, Building Materials, Lumber, Tools Fasteners \&amp; Concrete, Rental equipment, Automotive, Paint, \&amp; more.

## Key features

### LiveChat

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Communication Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Visual Analytics

### Prokeep

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Communication Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Visual Analytics

## Links

- [View LiveChat Profile](https://www.capterra.co.uk/software/62194/livechat)
- [View Prokeep Profile](https://www.capterra.co.uk/software/1014748/prokeep)
- [View Original Comparison](https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs Prokeep Comparison - Capterra UK 2026","description":"Side-by-side comparison of LiveChat vs Prokeep. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep","about":[{"@id":"https://www.capterra.co.uk/software/62194/livechat#software"},{"@id":"https://www.capterra.co.uk/software/1014748/prokeep#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/62194/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Prokeep","description":"Prokeep is distribution's leading customer experience software for wholesale distributors. Prokeep grows relationships and business by turning communication into commerce; increasing sales through centralized communication, improving customer experience through better insights and engagement opportunities, and adding productivity through systems automation. Prokeep is used by over 1,000 distributors across North America, enabling over 11+ million conversations and $6+ billion in revenue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc61e182-048a-4cb7-84e4-0aaa2e021130.jpeg","url":"https://www.capterra.co.uk/software/1014748/prokeep","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/1014748/prokeep#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveChat vs Prokeep","position":3,"item":"https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/62194/1014748/livechat/vs/prokeep#breadcrumblist"}]}
</script>