---
description: Side-by-side comparison of Salesforce Sales Cloud vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Sales Cloud vs FreeScout Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Productivity Software](/directory/30968/productivity/software) > [Salesforce Sales Cloud \<span\>vs\</span\> FreeScout](https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout)

# Compare Salesforce Sales Cloud vs FreeScout

Canonical: https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout

> Detailed comparison between Salesforce Sales Cloud and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Salesforce Sales Cloud | FreeScout |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 18768 | 13 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Salesforce Sales Cloud

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### Salesforce Sales Cloud

- Auto-Dialer
- Channel Management
- Customisable Branding
- Customisable Templates
- Data Integration
- Deal Management
- Knowledge Management
- Lead Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Pipeline Reports
- Proposal Generation
- Real-Time Data
- Reporting/Analytics
- Sales Activity Management
- Scheduling
- Self Service Portal
- Support Ticket Management
- Web-based Deployment

### FreeScout

- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.uk/software/61368/salesforce)
- [View FreeScout Profile](https://www.capterra.co.uk/software/208727/freescout)
- [View Original Comparison](https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Salesforce Sales Cloud vs FreeScout Comparison - Capterra UK 2026","description":"Side-by-side comparison of Salesforce Sales Cloud vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout","about":[{"@id":"https://www.capterra.co.uk/software/61368/salesforce#software"},{"@id":"https://www.capterra.co.uk/software/208727/freescout#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Salesforce Sales Cloud","description":"Salesforce Sales Cloud is a robust sales platform that streamlines processes, boosts productivity, and drives revenue growth. This AI-powered CRM integrates human sales efforts with intelligent agents to speed up the sales cycle. It offers visibility into the sales pipeline, providing insights for faster prospecting and opportunity management. Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/730292f7-ee03-4275-80b0-08b59e8d9bd0.png","url":"https://www.capterra.co.uk/software/61368/salesforce","@id":"https://www.capterra.co.uk/software/61368/salesforce#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":18768},"offers":{"price":"20","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"FreeScout","description":"Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL). FreeScout is an open source clone of Zendesk and Help Scout and can be easily deployed even on a shared hosting.\n\n No limitations on the number of users, tickets, etc.\n Multilingual.\n Seamless email integration.\n Push notifications.\n Auto replies.\n Notes.\n Forwarding conversations.\n Phone conversations.\n Open tracking.\n etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9467f2fb-3ac5-4e8f-a74a-a4b125f2cf14.png","url":"https://www.capterra.co.uk/software/208727/freescout","@id":"https://www.capterra.co.uk/software/208727/freescout#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":13},"operatingSystem":"Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@id":"https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Productivity Software","position":2,"item":"/directory/30968/productivity/software","@type":"ListItem"},{"name":"Salesforce Sales Cloud vs FreeScout","position":3,"item":"https://www.capterra.co.uk/compare/61368/208727/salesforce/vs/freescout","@type":"ListItem"}]}]}
</script>