---
description: Side-by-side comparison of Salesforce Sales Cloud vs ProProfs Help Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Sales Cloud vs ProProfs Help Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.uk/compare/61368/200141/salesforce/vs/proprofs-help-desk)

# Compare Salesforce Sales Cloud vs ProProfs Help Desk

Canonical: https://www.capterra.co.uk/compare/61368/200141/salesforce/vs/proprofs-help-desk

> Detailed comparison between Salesforce Sales Cloud and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Sales Cloud | ProProfs Help Desk |
| **Overall rating** | 4.4/5 | 4.9/5 |
| **Total Reviews** | 18768 | 14 |
| **Starting Price** | £20.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### Salesforce Sales Cloud

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### Salesforce Sales Cloud

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management

### ProProfs Help Desk

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.uk/software/61368/salesforce)
- [View ProProfs Help Desk Profile](https://www.capterra.co.uk/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/61368/200141/salesforce/vs/proprofs-help-desk)

-----

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