---
description: Side-by-side comparison of Salesforce Sales Cloud vs Gladly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Sales Cloud vs Gladly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Productivity Software](/directory/30968/productivity/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Gladly](https://www.capterra.co.uk/compare/61368/156723/salesforce/vs/gladly)

# Compare Salesforce Sales Cloud vs Gladly

Canonical: https://www.capterra.co.uk/compare/61368/156723/salesforce/vs/gladly

> Detailed comparison between Salesforce Sales Cloud and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Sales Cloud | Gladly |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 18768 | 139 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Sales Cloud

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## Key features

### Salesforce Sales Cloud

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Call Logging
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Template Management
- Workflow Management

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Call Logging
- Chat/Messaging
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Template Management
- Workflow Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.uk/software/61368/salesforce)
- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Original Comparison](https://www.capterra.co.uk/compare/61368/156723/salesforce/vs/gladly)

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