---
description: Side-by-side comparison of Salesforce Sales Cloud vs eDesk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Salesforce Sales Cloud vs eDesk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Healthcare CRM Software](/directory/30976/healthcare-crm/software) > [Salesforce Sales Cloud \<span\>vs\</span\> eDesk](https://www.capterra.co.uk/compare/61368/137210/salesforce/vs/xsellco-helpdesk)

# Compare Salesforce Sales Cloud vs eDesk

Canonical: https://www.capterra.co.uk/compare/61368/137210/salesforce/vs/xsellco-helpdesk

> Detailed comparison between Salesforce Sales Cloud and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Sales Cloud | eDesk |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 18783 | 71 |
| **Starting Price** | £20.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Sales Cloud

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

### eDesk

Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell.

## Key features

### Salesforce Sales Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.uk/software/61368/salesforce)
- [View eDesk Profile](https://www.capterra.co.uk/software/137210/xsellco-helpdesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/61368/137210/salesforce/vs/xsellco-helpdesk)

-----

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