---
description: Side-by-side comparison of Salesforce Sales Cloud vs Live Agent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Sales Cloud vs Live Agent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Productivity Software](/directory/30968/productivity/software) > [Salesforce Sales Cloud \<span\>vs\</span\> Live Agent](https://www.capterra.co.uk/compare/61368/1036615/salesforce/vs/live-agent)

# Compare Salesforce Sales Cloud vs Live Agent

Canonical: https://www.capterra.co.uk/compare/61368/1036615/salesforce/vs/live-agent

> Detailed comparison between Salesforce Sales Cloud and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Sales Cloud | Live Agent |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 18768 | 6 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Salesforce Sales Cloud

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

### Live Agent

Intended for digital customer service

## Key features

### Salesforce Sales Cloud

- Accounting
- Auto-Dialer
- Automatic Call Distribution
- Calendar/Reminder System
- Channel Management
- Customisable Templates
- Data Integration
- Deal Management
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Pipeline Reports
- Proposal Generation
- Real-Time Data
- Sales Activity Management
- Scheduling
- Support Ticket Management
- Web-based Deployment

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.uk/software/61368/salesforce)
- [View Live Agent Profile](https://www.capterra.co.uk/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.co.uk/compare/61368/1036615/salesforce/vs/live-agent)

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