---
description: Side-by-side comparison of Salesforce Sales Cloud vs LiveAgent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Sales Cloud vs LiveAgent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Productivity Software](/directory/30968/productivity/software) > [Salesforce Sales Cloud \<span\>vs\</span\> LiveAgent](https://www.capterra.co.uk/compare/61368/102188/salesforce/vs/liveagent)

# Compare Salesforce Sales Cloud vs LiveAgent

Canonical: https://www.capterra.co.uk/compare/61368/102188/salesforce/vs/liveagent

> Detailed comparison between Salesforce Sales Cloud and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Sales Cloud | LiveAgent |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 18768 | 1753 |
| **Starting Price** | £20.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Sales Cloud

Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### Salesforce Sales Cloud

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Client Management
- Configurable Workflow
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Client Management
- Configurable Workflow
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management

## Links

- [View Salesforce Sales Cloud Profile](https://www.capterra.co.uk/software/61368/salesforce)
- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.co.uk/compare/61368/102188/salesforce/vs/liveagent)

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