---
description: Side-by-side comparison of SmartSurvey vs CustomerHero. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartSurvey vs CustomerHero Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [SmartSurvey \<span\>vs\</span\> CustomerHero](https://www.capterra.co.uk/compare/57112/153472/smartsurvey/vs/startquestion)

# Compare SmartSurvey vs CustomerHero

Canonical: https://www.capterra.co.uk/compare/57112/153472/smartsurvey/vs/startquestion

> Detailed comparison between SmartSurvey and CustomerHero. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SmartSurvey | CustomerHero |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 114 | 175 |
| **Starting Price** | £45.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SmartSurvey

Academics, Consultants, Businesses, Multi-nationals, Government, Public Sector, Not for Profit

### CustomerHero

CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC.

## Key features

### SmartSurvey

- API
- CRM
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Pulse Surveys
- Real-Time Data
- Reminders
- Response Quotas
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation
- Web Forms

### CustomerHero

- API
- CRM
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Email Management
- Engagement Tracking
- Mobile Survey
- Pulse Surveys
- Real-Time Data
- Reminders
- Response Quotas
- Social Media Integration
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation
- Web Forms

## Links

- [View SmartSurvey Profile](https://www.capterra.co.uk/software/57112/smartsurvey)
- [View CustomerHero Profile](https://www.capterra.co.uk/software/153472/startquestion)
- [View Original Comparison](https://www.capterra.co.uk/compare/57112/153472/smartsurvey/vs/startquestion)

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