---
description: Side-by-side comparison of PortaSwitch vs LiveAgent. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PortaSwitch vs LiveAgent Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [PortaSwitch \<span\>vs\</span\> LiveAgent](https://www.capterra.co.uk/compare/56188/102188/portaswitch/vs/liveagent)

# Compare PortaSwitch vs LiveAgent

Canonical: https://www.capterra.co.uk/compare/56188/102188/portaswitch/vs/liveagent

> Detailed comparison between PortaSwitch and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PortaSwitch | LiveAgent |
| **Overall rating** | 5.0/5 | 4.7/5 |
| **Total Reviews** | 5 | 1760 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### PortaSwitch

PortaOne provides BSS, Billing and Softswitch solutions to different types of Communication Service Providers: MNO/MVNO/MVNE, cable/MSO, fixed-line, broadband, VoIP, satellite, IoT and others.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### PortaSwitch

- Call Recording
- Call Routing
- Chat/Messaging
- IVR
- Mobile Access
- Multi-User Collaboration
- Video Conferencing
- Voice Mail

### LiveAgent

- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- IVR
- Lead Management
- Mobile Access
- Monitoring
- Multi-User Collaboration
- Natural Language Processing
- Recording
- Support Ticket Management
- Transfers/Routing
- Video Conferencing
- Voice Mail

## Links

- [View PortaSwitch Profile](https://www.capterra.co.uk/software/56188/portaswitch)
- [View LiveAgent Profile](https://www.capterra.co.uk/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.co.uk/compare/56188/102188/portaswitch/vs/liveagent)

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