15 years helping British businesses
choose better software

SurveyMonkey vs SmileBack

US$25.00/month
US$99.00/month

Overall

4.9 (33)
CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.
Our customers are users of helpdesks, this includes outsourced helpdesks such as MSPs but also the broader helpdesk space, where the helpdesk supports a business, rather than is the business.
10/10
  • Activity Dashboard
  • Alerts/Notifications
  • Customer Database
  • Customisable Reports
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Real-Time Analytics
  • Sentiment Analysis
  • Survey/Poll Management
10/10
  • Activity Dashboard
  • Alerts/Notifications
  • Customer Database
  • Customisable Reports
  • Dashboard
  • Feedback Management
  • Predictive Analytics
  • Real-Time Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat