---
description: Side-by-side comparison of DialedIn CCaaS vs Calabrio ONE. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: DialedIn CCaaS vs Calabrio ONE Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/31101/business-phone-systems/software) > [DialedIn CCaaS \<span\>vs\</span\> Calabrio ONE](https://www.capterra.co.uk/compare/29589/110588/callcenternow/vs/calabrio-one-suite)

# Compare DialedIn CCaaS vs Calabrio ONE

Canonical: https://www.capterra.co.uk/compare/29589/110588/callcenternow/vs/calabrio-one-suite

> Detailed comparison between DialedIn CCaaS and Calabrio ONE. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | DialedIn CCaaS | Calabrio ONE |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 314 | 263 |
| **Starting Price** | US$25.00 | US$295.00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### DialedIn CCaaS

DialedIn is the scalable, easy-to-operate CCaaS that improves service and reduces expenses at minimum 5-seat inbound, outbound, or blended call centers in every vertical.

### Calabrio ONE

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Key features

### DialedIn CCaaS

- API
- Activity Tracking
- CRM
- Call Disposition
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics

### Calabrio ONE

- API
- Activity Tracking
- CRM
- Call Disposition
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics

## Links

- [View DialedIn CCaaS Profile](https://www.capterra.co.uk/software/29589/callcenternow)
- [View Calabrio ONE Profile](https://www.capterra.co.uk/software/110588/calabrio-one-suite)
- [View Original Comparison](https://www.capterra.co.uk/compare/29589/110588/callcenternow/vs/calabrio-one-suite)

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