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Genesys Cloud CX vs SmartFusion

SmartFusion

by Harris Computer Systems

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US$75.00/month
Not provided by vendor

Overall

4.4 (228)

Overall

4.4 (14)
Genesys Cloud is for everyone! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.
School finance/accounting/HR/business professionals at K-12 schools/districts and charter schools/networks.
10/10
  • Automated Routing
  • Blended Call Centre
  • Call Monitoring
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Customisable Reports
  • Predictive Dialer
  • Real-Time Data
  • Sentiment Analysis
1/10
  • Automated Routing
  • Blended Call Centre
  • Call Monitoring
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Customisable Reports
  • Predictive Dialer
  • Real-Time Data
  • Sentiment Analysis
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
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