Genesys Cloud CX vs EasyCall Cloud

US$75.00/month

€25.00/month

• Ease of Use

  4.4 (235)

• Features & Functionality

  4.2 (235)

• Customer Service

  4.0 (235)

• Value for Money

  4.1 (235)

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• Ease of Use

  4.8 (16)

• Features & Functionality

  4.4 (16)

• Customer Service

  4.6 (16)

• Value for Money

  4.8 (16)

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Genesys Cloud is for everyone! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

Target market: Small to large call centers and contact centers specializing in inbound and outbound telesales and telemarketing.

• Auto-Dialer
• Automated Routing
• Call List Management
• Call Logging
• Call Monitoring
• Call Scripting
• Call Tracking
• Call Transfer
• Predictive Dialer
• Real-Time Data

See all features

• Auto-Dialer
• Automated Routing
• Call List Management
• Call Logging
• Call Monitoring
• Call Scripting
• Call Tracking
• Call Transfer
• Predictive Dialer
• Real-Time Data

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat