---
description: Side-by-side comparison of Genesys Cloud CX vs Anywhere365. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Anywhere365 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Genesys Cloud CX \<span\>vs\</span\> Anywhere365](https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business)

# Compare Genesys Cloud CX vs Anywhere365

Canonical: https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business

> Detailed comparison between Genesys Cloud CX and Anywhere365. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Genesys Cloud CX | Anywhere365 |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 264 | 100 |
| **Starting Price** | US$75.00 | US$10,000.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Genesys Cloud CX

Genesys Cloud is for everyone\! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

### Anywhere365

Designed for organizations using Skype for Business server, it is an on-premises contact center management platform that optimizes workforce and personalizes the customer experience.

## Key features

### Genesys Cloud CX

- API
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Caller ID
- Chatbot
- Computer Telephony Integration
- Dashboard
- IVR
- Inbound Call Centre
- Manual Dialer
- Multi-Channel Communication
- Outbound Call Centre
- Queue Management
- Reporting/Analytics

### Anywhere365

- API
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Caller ID
- Chatbot
- Computer Telephony Integration
- Dashboard
- IVR
- Inbound Call Centre
- Manual Dialer
- Multi-Channel Communication
- Outbound Call Centre
- Queue Management
- Reporting/Analytics

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
- [View Anywhere365 Profile](https://www.capterra.co.uk/software/142137/anywhere365-for-skype-business)
- [View Original Comparison](https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Genesys Cloud CX vs Anywhere365 Comparison - Capterra UK 2026","description":"Side-by-side comparison of Genesys Cloud CX vs Anywhere365. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business","about":[{"@id":"https://www.capterra.co.uk/software/21409/genesys-cloud#software"},{"@id":"https://www.capterra.co.uk/software/142137/anywhere365-for-skype-business#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business#webpage","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.capterra.co.uk/#website"}},{"name":"Genesys Cloud CX","description":"Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90f10a6b-4fde-4381-9121-f615c6346102.webp","url":"https://www.capterra.co.uk/software/21409/genesys-cloud","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/21409/genesys-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":264,"ratingValue":4.3},"offers":{"price":"75","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Anywhere365","description":"Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/82b1ee71-7f1c-4f9b-a5e0-5ba753c06970.png","url":"https://www.capterra.co.uk/software/142137/anywhere365-for-skype-business","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/142137/anywhere365-for-skype-business#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":100,"ratingValue":4.3},"offers":{"price":"10000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Satisfaction Software","position":2,"item":"/directory/30541/customer-satisfaction/software","@type":"ListItem"},{"name":"Genesys Cloud CX vs Anywhere365","position":3,"item":"https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/21409/142137/genesys-cloud/vs/anywhere365-for-skype-business#breadcrumblist"}]}
</script>