---
description: Side-by-side comparison of Genesys Cloud CX vs C2. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs C2 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Genesys Cloud CX \<span\>vs\</span\> C2](https://www.capterra.co.uk/compare/21409/135915/genesys-cloud/vs/c2-atom)

# Compare Genesys Cloud CX vs C2

Canonical: https://www.capterra.co.uk/compare/21409/135915/genesys-cloud/vs/c2-atom

> Detailed comparison between Genesys Cloud CX and C2. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | C2 |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 264 | 14 |
| **Starting Price** | US$75.00 | US$53.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Genesys Cloud is for everyone\! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

### C2

IT Manager, IT Director, CIO's, system administrators and support technical resources.

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### C2

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- SSL Security
- Single Sign On
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.co.uk/software/21409/genesys-cloud)
- [View C2 Profile](https://www.capterra.co.uk/software/135915/c2-atom)
- [View Original Comparison](https://www.capterra.co.uk/compare/21409/135915/genesys-cloud/vs/c2-atom)

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