---
description: Side-by-side comparison of Superchat vs charles. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Superchat vs charles Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Superchat \<span\>vs\</span\> charles](https://www.capterra.co.uk/compare/210968/1012151/superchat/vs/charles)

# Compare Superchat vs charles

Canonical: https://www.capterra.co.uk/compare/210968/1012151/superchat/vs/charles

> Detailed comparison between Superchat and charles. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Superchat | charles |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 282 | 21 |
| **Starting Price** | €79.00 | €349.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Superchat

Superchat can be used by any company, regardless of the industry in which it operates.

### charles

WhatsApp marketing platform enabling brands to complement existing marketing channels with the reach and richness of WhatsApp - driving revenue, retention and innovative customer experiences.

## Key features

### Superchat

- @mentions
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Contact Database
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Interactive Content
- Monitoring
- Multi-Channel Communication
- Real-time Conversations
- Reminders
- Reporting/Analytics
- Search/Filter
- Template Management
- Workflow Management

### charles

- @mentions
- API
- Activity Tracking
- CRM
- Chat/Messaging
- Contact Database
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Interactive Content
- Monitoring
- Multi-Channel Communication
- Real-time Conversations
- Reminders
- Reporting/Analytics
- Search/Filter
- Template Management
- Workflow Management

## Links

- [View Superchat Profile](https://www.capterra.co.uk/software/210968/superchat)
- [View charles Profile](https://www.capterra.co.uk/software/1012151/charles)
- [View Original Comparison](https://www.capterra.co.uk/compare/210968/1012151/superchat/vs/charles)

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