---
description: Side-by-side comparison of Wati vs charles. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wati vs charles Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Social CRM Tools](/directory/31584/social-crm-tools/software) > [Wati \<span\>vs\</span\> charles](https://www.capterra.co.uk/compare/204314/1012151/wati/vs/charles)

# Compare Wati vs charles

Canonical: https://www.capterra.co.uk/compare/204314/1012151/wati/vs/charles

> Detailed comparison between Wati and charles. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Wati | charles |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 202 | 21 |
| **Starting Price** | US$59.00 | €349.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Wati

End-to-end WhatsApp API solution for mid-market \&amp; enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.

### charles

WhatsApp marketing platform enabling brands to complement existing marketing channels with the reach and richness of WhatsApp - driving revenue, retention and innovative customer experiences.

## Key features

### Wati

- API
- CRM
- Chat/Messaging
- Code-free Development
- Communication Management
- Customer Database
- Customer Engagement
- Customer Service Analytics
- Customer Support
- Inbox Management
- Lead Management
- Live Chat
- Marketing Automation
- Mass Texting
- Performance Metrics
- Pre-Configured Bot
- Reporting/Analytics
- Segmentation
- Support Ticket Management
- Template Management

### charles

- API
- CRM
- Chat/Messaging
- Code-free Development
- Communication Management
- Customer Database
- Customer Engagement
- Customer Service Analytics
- Customer Support
- Inbox Management
- Lead Management
- Live Chat
- Marketing Automation
- Mass Texting
- Performance Metrics
- Pre-Configured Bot
- Reporting/Analytics
- Segmentation
- Support Ticket Management
- Template Management

## Links

- [View Wati Profile](https://www.capterra.co.uk/software/204314/wati)
- [View charles Profile](https://www.capterra.co.uk/software/1012151/charles)
- [View Original Comparison](https://www.capterra.co.uk/compare/204314/1012151/wati/vs/charles)

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