---
description: Side-by-side comparison of SugarCRM vs Dynamics 365. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: SugarCRM vs Dynamics 365 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Social CRM Tools](/directory/31584/social-crm-tools/software) > [SugarCRM \<span\>vs\</span\> Dynamics 365](https://www.capterra.co.uk/compare/20344/157279/sugarcrm/vs/dynamics-365)

# Compare SugarCRM vs Dynamics 365

Canonical: https://www.capterra.co.uk/compare/20344/157279/sugarcrm/vs/dynamics-365

> Detailed comparison between SugarCRM and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SugarCRM | Dynamics 365 |
| **Overall rating** | 3.8/5 | 4.4/5 |
| **Total Reviews** | 410 | 5811 |
| **Starting Price** | US$59.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### SugarCRM

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### SugarCRM

- API
- Activity Tracking
- CRM
- Calendar/Reminder System
- Commission Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Lead Qualification
- Monitoring
- Multi-Channel Communication
- Opportunity Management
- Real-Time Data
- Reminders
- Support Ticket Management

### Dynamics 365

- API
- Activity Tracking
- CRM
- Calendar/Reminder System
- Commission Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Lead Qualification
- Monitoring
- Multi-Channel Communication
- Opportunity Management
- Real-Time Data
- Reminders
- Support Ticket Management

## Links

- [View SugarCRM Profile](https://www.capterra.co.uk/software/20344/sugarcrm)
- [View Dynamics 365 Profile](https://www.capterra.co.uk/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.co.uk/compare/20344/157279/sugarcrm/vs/dynamics-365)

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