---
description: Side-by-side comparison of PolyAI vs Fathom. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PolyAI vs Fathom Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [PolyAI \<span\>vs\</span\> Fathom](https://www.capterra.co.uk/compare/198201/1037530/polyai/vs/fathom)

# Compare PolyAI vs Fathom

Canonical: https://www.capterra.co.uk/compare/198201/1037530/polyai/vs/fathom

> Detailed comparison between PolyAI and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PolyAI | Fathom |
| **Overall rating** | 5.0/5 | 5.0/5 |
| **Total Reviews** | 3 | 808 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Documentation | Webinars, Documentation |

## Best for

### PolyAI

PolyAI serves organizations where conversational support and customer experience is an important part of their business,  including banking, retail, hospitality, travel, utilities and healthcare.

### Fathom

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

## Key features

### PolyAI

- AI/Machine Learning
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Dashboard
- Live Chat
- Monitoring
- Multi-Language
- Natural Language Processing
- Reporting/Analytics
- Speech Recognition

### Fathom

- AI/Machine Learning
- API
- Call Management
- Call Tracking
- Chatbot
- Code-free Development
- Configurable Workflow
- Live Chat
- Multi-Language
- Natural Language Processing
- Real-Time Data
- Recording
- Reminders
- Reporting/Analytics
- Speech Recognition
- Timecoding
- Video Conferencing

## Links

- [View PolyAI Profile](https://www.capterra.co.uk/software/198201/polyai)
- [View Fathom Profile](https://www.capterra.co.uk/software/1037530/fathom)
- [View Original Comparison](https://www.capterra.co.uk/compare/198201/1037530/polyai/vs/fathom)

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