---
description: Side-by-side comparison of Jira vs Request Tracker. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Jira vs Request Tracker Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Resource Management Software](/directory/30859/resource-management/software) > [Jira \<span\>vs\</span\> Request Tracker](https://www.capterra.co.uk/compare/19319/210595/jira/vs/request-tracker)

# Compare Jira vs Request Tracker

Canonical: https://www.capterra.co.uk/compare/19319/210595/jira/vs/request-tracker

> Detailed comparison between Jira and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | Request Tracker |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 15312 | 3 |
| **Starting Price** | US$7.91 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Jira

Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations.

### Request Tracker

Used by organizations of all sizes across IT, education, healthcare, and government, RT is a flexible, customizable ticketing system that integrates easily with existing tools and workflows.

## Key features

### Jira

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Dashboard
- Issue Management
- Issue Scheduling
- Monitoring
- Prioritisation
- Project Management
- Project Planning
- Real-Time Chat
- Real-Time Reporting
- Recurring Tasks
- Search/Filter
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

### Request Tracker

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Dashboard
- Issue Management
- Issue Scheduling
- Monitoring
- Prioritisation
- Project Management
- Project Planning
- Real-Time Chat
- Real-Time Reporting
- Recurring Tasks
- Search/Filter
- Surveys & Feedback
- Task Editing
- Task Tagging
- Time Tracking
- Workflow Management

## Links

- [View Jira Profile](https://www.capterra.co.uk/software/19319/jira)
- [View Request Tracker Profile](https://www.capterra.co.uk/software/210595/request-tracker)
- [View Original Comparison](https://www.capterra.co.uk/compare/19319/210595/jira/vs/request-tracker)

-----

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