---
description: Side-by-side comparison of HelpDesk vs ProProfs Help Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDesk vs ProProfs Help Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpDesk \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.uk/compare/185973/200141/helpdesk/vs/proprofs-help-desk)

# Compare HelpDesk vs ProProfs Help Desk

Canonical: https://www.capterra.co.uk/compare/185973/200141/helpdesk/vs/proprofs-help-desk

> Detailed comparison between HelpDesk and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | ProProfs Help Desk |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 180 | 14 |
| **Starting Price** | US$29.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### HelpDesk

- API
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View HelpDesk Profile](https://www.capterra.co.uk/software/185973/helpdesk)
- [View ProProfs Help Desk Profile](https://www.capterra.co.uk/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/185973/200141/helpdesk/vs/proprofs-help-desk)

-----

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