---
description: Side-by-side comparison of CallSource vs Merchant Centric. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallSource vs Merchant Centric Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [CallSource \<span\>vs\</span\> Merchant Centric](https://www.capterra.co.uk/compare/181835/183975/calltrack/vs/merchantcentric)

# Compare CallSource vs Merchant Centric

Canonical: https://www.capterra.co.uk/compare/181835/183975/calltrack/vs/merchantcentric

> Detailed comparison between CallSource and Merchant Centric. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallSource | Merchant Centric |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 195 | 11 |
| **Starting Price** | US$1.00 | - |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CallSource

Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.

### Merchant Centric

All levels in Marketing, Operations and Finance at multi-location brands in Restaurant, Automotive, Retail, Healthcare, Agencies and Investment Banks. Request your complimentary brand analysis\!

## Key features

### CallSource

- Activity Tracking
- Alerts/Notifications
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Dashboard
- Keyword Tracking
- Lead Management
- Monitoring
- Negative Feedback Management
- Ratings/Reviews
- Recording
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Sentiment Analysis
- Third-Party Integrations
- Trend Analysis

### Merchant Centric

- Activity Tracking
- Alerts/Notifications
- Campaign Management
- Dashboard
- Keyword Tracking
- Monitoring
- Negative Feedback Management
- Ratings/Reviews
- Real-Time Data
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Sentiment Analysis
- Third-Party Integrations
- Trend Analysis

## Links

- [View CallSource Profile](https://www.capterra.co.uk/software/181835/calltrack)
- [View Merchant Centric Profile](https://www.capterra.co.uk/software/183975/merchantcentric)
- [View Original Comparison](https://www.capterra.co.uk/compare/181835/183975/calltrack/vs/merchantcentric)

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